hbaa forum09 social media by amadeus
TRANSCRIPT
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Social networking: Being there
September 2009Guillaume Thevenot
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Social MediaAre you part of it?
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Social MediaAre you part of it? Social Media is not a buzz word anymore Today, It’s being used daily by different
generations Facebook Generation are future business
travellers => your future customers It’s all over the news whether you want it or
not There is still time to understand and see what
your business can benefit / use for your customers and suppliers
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What have we done at Amadeus UK
Engage with our customers and prospects by creating a blog
Show our customers what are we working on to make their life easier
Expose our brand and values online Be part of the conversation And sometimes solve issues with customers
http://sellfaster.wordpress.com/ http://twitter.com/amadeushotel
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Agenda
http://sellfaster.wordpress.com/
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Agenda
Interact with your customers
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Agenda
http://twitter.com/amadeushotel
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Agenda
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What have we learnt
It takes time to get the audience It takes time to get reaction (comments,
questions) It cost almost nothing to do these things Just need some dedication and passion If something doesn’t work, don’t blame the
tool… Try things differently
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Twitter: @AmadeusHotel
Blog: sellfaster.wordpress.com
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