hb global managed services - hb communications, inc. global managed...• cisco ccie, ccvp, cisco...
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HBGLOBALMANAGEDSERVICES2016
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HBCommunications,Inc.,with$130Millionin2015revenueandover400employees,isthe5thlargestAVintegratorintheUS.Foundedin1946,HBhasspentover60yearsprovidinginnovativemethodsforcollaborativecommunications.FromheadquartersinConnecticut,officesinMassachusetts,NewYork,NewJersey,VermontandRhodeIsland,andpersonnelthroughouttheUSandinLondon,England,HBprovidesexpertsolutions,staffandservicesineveryaspectofdeliveringandsupportingthemostcomplexAV,VideoCollaboration,DigitalMedia,Broadcast,ManagedServicesandLiveEventrequirements.Weareprivatelyheldandveteranowned.TherecipeforHB’sconsistentgrowthisauniqueabilitytoprovidedepthofexpertiseinawiderangeofaudioandvisualtechnologiesandservices.
Wepartnerwithover300ofthetopmanufacturersandmaintainrelationshipswithservicepartnersgloballytoinsurethatcustomersaresupportedbythebestsales,engineeringandservicepersonnel.Lastyear,HBsupporteditscustomers’needsacrosstheUnitedStatesandinover30countriesinternationally.OfHB’s400employees,HBisproudtohavealargeteamofmanufacturercertifiedprogrammers,licensedtechnicians,asignificantnumberofadvancedmanufacturercertifications,andalargepercentageofemployeesareInfoCommCTS-IandCTS-Dcertified.Amongtechnologyresellers,HBmaintainsthehighestlevelofcertificationsforkeytechnologypartnersandindustryorganizationsandmanufacturers.Asanexample,ofCrestron’s40GoldCertifiedprogrammersworldwide,3workforHBamongourstaffof24certifiedCrestronprogrammers.IntheareaofBusinessCollaborationHBisrecognizedbyPolycomasNorthAmericanSolutionsAdvisoroftheyear,andwasthefirstPolycompartnerinNorthAmericaallowedtodeliverPolycomAdvancedServicesforMicrosoftsolutionsallowingHBtoprovideMicrosoftbadgedLync,SharePointandExchangesolutionsarchitectsandmastercertifiedengineersforourcustomers’LyncorMicrosoftdeployments.WeareoneofveryfewpartnersworldwidewhositonCisco’sTelepresenceandAVadvisorycouncils.HBwasthesecondCiscopartnerinNorthAmericatoachievethestatusofMasterAdvancedTechnologyPartnerforTelepresence,thehighestcertificationavailableforCiscovideoconferencingsolutions.ThroughoutNorthAmericaHBworksinclosepartnershipwithProfessionalSystemsNetworkInternational(PSNI),theleadingnetworkofindependentaudiovisualandbroadcastcommunicationssystemsintegrators.Collectively,thecompaniesofPSNIgenerateinexcessof$800millioninannualrevenuewithover2100employeesacrossNorthAmerica.Approximately50%ofourconsolidatedstaffisskilledindesigning,fabricating,integrating,programming,servicingandrepairingA/Vandbroadcastcomponentsandsystems.ThenextlargestSystemIntegratorintheUSboastsrevenuesfarlowerwithtotalstafflessthanathirdthatofPSNI.
Inaddition,throughyearsofprovidingsupporttoourdomesticclientswehavebuiltaglobalpartnershipwithover20SystemIntegratorsacross22majorcountriesandgrowing.Further,ourmanagedservices–everyday–provideglobalsupportandvideoconferenceproductiontoourcustomersoneverycontinentontheglobe.
WithHB,yougainthebenefitofdepthofsupportonalocalbasis,whereverlocalisforyou.
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HBManagedServicesEveryday,corporations,governmentinstitutions,hospitalsandeducationalinstitutescollaborateorexchangeinformation.Itisthesumoftheseinteractionsthatmakeanenterprisethriveandgrow–ordiminish.
Effectivecollaborationamongpeople,informationandideasdrivesprogress.
Andthinkingstrategicallyaboutthemixofservicestosupportyouraudio,visualandvideoteleconferencefacilitiesisfundamentaltosuccess.Becauseit’stherightmixofservices–whetherinsupportofasmallhuddleroomortheCEO’sweekly,globaloperationsvideocall–thatdrivestheoperationsoftheenterprise.
TherightservicesmatterTechnologyitselfisrarelyafactorinmeetingfailure.Moretypicallyitisfailingtomatchthenecessaryservicesandsupporttotheneed,suchas:
• ConferenceparticipantswhoneedhelpusingAVorvideoconferencing
• Cablesorequipmentthatisunplugged,disconnected,orwithfeatureschangedinerror
• Connectionchallenges,eitherfromsecurity,interoperabilityorconnectivity
• Allkindsofschedulingmishapsandissueswithroomaccessoravailability
Applyingtherightmixofservicestotheneed–remoteandon-site,proactiveandreactive–allowsforroomstobescheduled,workingandready,attendeesconnectedandproductive,andallaspectsofaconferenceormeetingrunningsmoothly.
HBGlobalManagedServiceOfferings:• HBview–AnITIL-compliantsuiteofGlobalManagedServices,providing24/7GlobalServiceDispatch,Help
Desk,RemoteMonitoringandManagement,ConferenceProduction&Concierge,ManagedVideoNetworkServices
• Dedicated,StaffAugmentationServices–nationwideandinternationally.• On-sitedispatchservices–nationwideandinternationally• Technical/ProfessionalEngineeringServices.
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SiteServicesStrategicOn-SiteStaffAugmentationYourVeryOwnHBAudioVisualSiteSpecialists-StaffingServicesprovidededicatetrained,HBpersonnelwiththespecificskillsyouneedasanextensionofyourstaff.CustomersleverageHB’sextensivestaffingexperiencetoincreasetheiroperationalflexibilityandadministrativeefficiency.Combiningon-sitestaffingwithremote,proactivemonitoringandproductivityservicescanachievethehighestpossibleservicelevelsforyourmostcriticalrequirements.
ServiceContractsAnOunceofPreventionisWorthaPoundofCure-PreventivemaintenancetoyourdigitalcommunicationequipmentoftencatchesproblemsBEFOREtheyoccur,savingyouembarrassingandcostlydisruptionsatcriticaltimes.EachsystemincludesaninitialServiceWarrantyAgreement.Considercontinuingtoprotectyourinvestmentwithoneofourmaintenanceserviceplans.
Platinum Gold SilverEmergencycallback 1hour 1hour 1hour
On-sitevisitafterinitialcall
Critical-4hours(24/7) 1businessday 2businessdays
Preventivemaintenancevisits
4visits/year 2visits/year 1visit/year
Loanerprojector(s)/display(s)
Yes Yes No
On-siteemergencyvisits
Unlimited Unlimited Unlimited
Advancedpartsreplacement
24hoursformostmajorhardware 2businessdays Standardground
shipping
Accesstovideotestfacilities
24hours(schedulingaheadrequired)
Duringregularbusinesshours No
Systemfunctionalityguarantee
Yes Yes Yes
Phonesupport Unlimited Unlimited Unlimited
RentalandeventsupportservicecanbeprovidedthroughHBLive
Available Available Available
TimeandMaterials/EmergencyServiceWhetheryouhaveamaintenanceplanornot,westandbehindourworkandwe’reheretohelpwhenyouneedus.You’llonlypayforthepartsandlaborneededtocompletetheserviceorrepair.
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HBview-GlobalManagedServicesforAudio,Visual,VideoCollaborationandDigitalMedia
Proactive,‘EyeintheSky’RemoteServiceOptionstailoredtoyourindividualneeds.HBviewManagedServicesofferacomprehensivesuiteofremotesolutionstoproactivelymaintaincomplexcollaborationenvironments–keepingsystemsandpeopleoperatingatpeakefficiency.HBviewtracksalarmsandalertsinrealtimefromarangeofsystemandsupportsmajorAVManagementframeworkssuchasFusionandGlobalViewer.OurteamofAVandvideoengineers,usingthelatestinremotemanagementprocesses,operate24X7fromourHBviewNetworkOperationsCenter(NOC)toensureyourbusinesscancollaborate.
CapabilitiesofHBviewinclude:
• GlobalServiceDispatch:WithHBviewyouhaveapartnerwhomanagesonsiterepairforyourfacilities–whetherlocalorglobal–withincidentmanagement,resolutionandreportingtomeetyourneeds.
• UserHelpDesk:Needhelp?OnebuttonaccesstoateamofexpertstoassistyourassociatesintheuseofAVandbusinesscollaboration-fromthedesktop,conferenceroomorwherevertheyarecollaborating.
• RemoteMonitoring:24x7automated,passive,activeandproactivemonitoringforaudiovisualandvideosystemsincludinginfrastructure,controlsystems,endpoints,roomsincludingmonitorsandprojectorsthroughimmersivetelepresenceroomsanddigitalsignage.
• RemoteManagement:Bothproactiveandreactivemanagementbyexperienced,credentialedHBinSOCengineersincluding:
o Proactivesweeps:Designatedengineersremotelyinterrogatesystemsincludinglogfileandconfigurationstoverifysystemoperationsorremediateproblems–oftenbeforetheyimpactusers.
o IncidentManagement:TicketsareautomaticallycreatedifanincidentisdetectedduringproactivemonitoringandmanagementorreportedtotheHBviewNOC.Ourengineerssystematicallymanageincidentsincludingthirdpartycoordinationfromthepointatroubleticketisopenedtoclosure.
o ProblemManagement:Thisincludesrootcauseanalysisandcoordinationtorapidlycloseincidents.o ConfigurationandChangeManagement:Managedroomsandinfrastructureareup-to-dateandoperating
atpeakperformance.• Reporting:Standardandcustomizedreportingsummarizesincidentsandrootcauseatlocationand/ordevice
level,resourceutilization,callsuccessrateandothermetricsbasedonusagestatisticsorserviceperformance.
• ManagedVideoConferenceServices–Scheduling,ProductionandConcierge:EnsureyourMissionCriticalMeetingsarealwaysproductive.HBviewConferenceProductivityServicesensureyourmissioncriticalmultipartyvideoconferencesaremanagedfromstarttofinishbyourremoteConferenceProductionexperts–onyourvideoinfrastructureoronoursinthecloud.ConferenceProductivityServicesletyouuseanyendpointonanynetworktocollaboratewithyourcolleagues,customersandpartners–withaguaranteedhighqualityexperienceeverytime.
• ManagedAudioandWebcastingServices–Neverworryaboutcomplexmeetingsandeventswhichcallforspecializedwebcastingormanagedaudioservices.LettheexpertsatHBassumetheburdenandallowyoutofocusonthebusinessobjectivesofyourmeetings.
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TechnicalandProfessionalServicesExpertsonCall...foranyneed–HBstaffareamongstthemostrecognizedintheindustryandavailabletocontractfor.Wemaintainadvancedtechnicalcertificationsfromallmajormanufacturersandindustryassociations.Infact,theratioofHBstaffwithadvancedcertificationsishigherthananyoneincriticalareassuchasvideoconferencingandcontrolprogramming.Ashortlistofcredentialsincludes:
• CiscoMasterATPPartner• PolycomPlatinumPartner• Polycom2013SystemIntegratoroftheYear• CrestronGoldCertifiedMasterandSilverCertifiedprogrammers• AMXandExtronCertifications• InfoCommCTS,CTS-I,CTS-D,CertifiedEngineers• ITILv3andCISSPCertifications• MicrosoftMCSE,MCDA,LyncCertifiedEngineers• PolycomLync,voice,IPT(immersive),UCandRealPresencecertifiedTelepresenceengineers• CiscoCCIE,CCVP,CiscoCCNP,CiscoCertifiedTelepresenceEngineers
HBCommunications,Inc.