hawaii pr101[1]
TRANSCRIPT
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Public Relations 10Public Relations 1011Your Practice Image & The Media
Myra Schoen, Retail Marketing Manager
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While advertising helps your practice to build a brand identity within your community,
public relations helps to build your practice credibility.
While advertising helps your practice to build a brand identity within your community,
public relations helps to build your practice credibility.
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How Does PR Work?How Does PR Work?
It creates credibility by getting press from trusted third parties—such as established media brands
It creates emotional depth in campaigns
It creates relatively inexpensive visibility on a large scale
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Evoking Emotion: Advertising vs. PREvoking Emotion: Advertising vs. PR
Advertising = Reaction
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Evoking Emotion: Client PR ExampleEvoking Emotion: Client PR Example
Local paper participates in hearing aid contest.
Response? Overwhelming.
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Client’s PR ResultsClient’s PR Results
Two FREE write ups in local paper
Two doctor’s referrals
Credibility in his community
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Third-Party CredibilityThird-Party Credibility
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Not all markets are created equal…
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Media FilterMedia Filter
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Events!Events!
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Practice AnnouncementsPractice Announcements
Community recognition awards
New certifications
Technology updates
New hires
Anniversaries
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GoodwillGoodwill
Get involved in a local charity
Offer free services at senior centers
Hearing Foundation Mission Trips
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Reaching Out to Local MediaReaching Out to Local Media
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Building A Media ListBuilding A Media List
Search websites of local media Review archives for health and
small business reporters Place contact information in a
spreadsheet
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Newspaper contacts Business editors, health reporters, event editors
TV contacts Assignment editor, beat reporter for specific show
Radio contacts Producers, reporters, director of News/ Talk Radio
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Rules to Writing a Press ReleaseRules to Writing a Press Release
#1 Know your demographic
#2 Strong “Hook” in headline & 1st paragraph
#3 Provide useful information
#4 Plug your business at the end
#5 Keep it simple
#6 Get help from the Micro-Tech marketing team!
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Submitting Your Press ReleaseSubmitting Your Press Release
Mail to contacts on Media List
Make name, phone and e–mail address easily visible
Include your website if available
Embedding in your email vs. attached document
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Follow-Up is KeyFollow-Up is Key
Easy for news to get buried
Call outlets two to three days after sending info “What other information do you need?” “May I provide photos or schedule a time for an interview to
talk about this topic in more depth?”
Call day before as final reminder for events
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Successful Local EventsSuccessful Local Events
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Local EventsLocal Events
Health Fair
Grand Opening
Lunch & Learn
Workshops
Patient Appreciation
Health Fair
Grand Opening
Lunch & Learn
Workshops
Patient Appreciation
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Health Fair: Set Goals!Health Fair: Set Goals!
Leads and new patients
Practice awareness
Product introduction
Appointments for screenings
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Choosing a Health FairChoosing a Health Fair
Attendee demographics Expected attendance Attendee list post show
Additional visibility opportunities Program ads, signage, etc.
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NegotiationsNegotiations
It’s OK to negotiate Additional space for advertising Reduced rates if space unfilled Multi-year agreements
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Don’t Get Lost in the CrowdDon’t Get Lost in the Crowd
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Interactivity is KeyInteractivity is Key
Video OtoscopeLooped video
Hearing loss questionnairePractice signage
DrawingsBring staff
Video OtoscopeLooped video
Hearing loss questionnairePractice signage
DrawingsBring staff
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Attendees = LeadsAttendees = Leads
Send visitors home with free screening appointment card Or…patient referral card Include brochure with practice info and a map Be prepared to book appointments Reminder phone calls before appointment Follow up!
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Grand OpeningsGrand Openings
Doesn’t have to be a new location New “ownership” Remodel Community open house
Goal = visibility, leads and sales!
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Grand Opening: Professional Open HouseGrand Opening: Professional Open House
Invite local business leaders, Chamber of Commerce and healthcare professionals to open house prior to Grand Opening
2-3 days before opening
Offer free screenings for friends, family and employees
Follow-up with media day before opening
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Grand Opening: General PublicGrand Opening: General Public
Begin direct mail invitations 1-2 weeks in advance
Newspaper ads 1-2 days before event
Invite local media, local chamber for coverage opportunities
Follow-up with media day before opening
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Make it Interactive!Make it Interactive!
Screenings Video Otoscope Staff introductions Food, drinks and music Book appointments
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Event PublicityEvent Publicity
If no media attend, submit press release and photos to:Local papers
Community websites
Email to database
Position on website
Chamber of commerce
Local business newsletters
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Becoming A Local ExpertBecoming A Local Expert
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You’re Already An Expert.You’re Already An Expert.
Hearing healthcare professional Thousands of local patients In business for several years
Trained in the latest techniques Provide world-leading hearing technology
Now…you’ve got to spread the word.
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How to Talk About YourselfHow to Talk About Yourself
Professional Bio is keyCredentialsYears in practice Training Areas of expertise
…Submit where appropriate!
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Community InvolvementCommunity Involvement
Contact local organizations offering expertiseRotaryChamber of CommerceChurch groups
Offer free screenings to members if appropriate
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Pitch a Story to the Local MediaPitch a Story to the Local Media
Consider pitching a news story Signs of hearing loss Talking with parents about hearing loss Hearing healthcare; hearing protection
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Defining SuccessDefining Success
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Defining SuccessDefining Success
Track all effortsMake sure front office asks where heard about practice
Leverage news coverage or guest speakingAdd to direct mailer, place on website, put in a database email
Create an ROI: Spent on PR vs. Sales!
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SummarySummary
Find your newsworthy information
Get it to the right people
Leverage coverage
Follow up and track results
Refine and repeat
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Thank you.