harvard phone service bundles – draft 2.0 under development - sample service bundle voicemail end...

Harvard Phone Service Bundles – DRAFT 2.0Under development - sample

Service Bundle

Voicemail End User Feature Portal

Supports > 1 line

On-line Phone Directory

Single Number Reach

Supports > 1 Device

Soft Phone Client laptop

Soft Smartphone Mobile Client

Supports up to 10 Devices

Essential X X

Enhanced X X X X X Supports 2 devices if

Soft client is not used

X(Soft

Phone or Soft Mobile,

not both); Does not

support iPAD

X(Soft Phone or Soft Mobile,

not both)

Premium X X X X X X X X X

Note: Verizon may offer a jabber only client option in the future

Harvard Phone Use Cases – DRAFT 2.0

Target Group or Role User Requirements Service Device Type Service Bundle

Open, common and wall areas, labs, and very basic desk phone users

Users or areas with very basic telephony office needs; no directory or speed dial buttons. Includes voicemail and speaker phone. 10/100 interface to the desktop.

Cisco 3905 Essential Service

Traditional staff or faculty member

Desk phone users on campus with moderate to high telephony needs. 7821 Supports 2 directory numbers, 4 soft keys, directory button, speakerphone and voicemail included.7841 supports 4 directory #’s and GigE interface to desktop.

Cisco 7821 or 7841 Enhanced Service

Executive staff or faculty member

Users requiring an enhanced color desk set with up to 5 directory numbers and 4 software programmable keys. Also includes voicemail, single number reach, soft phone and single number reach for up to 10 devices. Gig E interface to the desktop.

Cisco 8851 Enhanced Service

Administrative member managing multiple lines (call coverage)

A high powered administrator who manages and covers phone functions for many users in his or her department. Support for 16 directory numbers (or more with sidecar). Large display. GigE interface to the desktop.


Large conference rooms Conference rooms with interactive needs; high quality speaker phone and option for distributed microphones.


Mobile staff or faculty member; International user; Work from Home user

Users who don’t have a desk/office or are very mobile in their job role. Smartphone with extended mobility features, soft phone, voicemail, single number reach for up to 10 devices.

No desk phone. Choice of supported smart phone (Android, iPhone)

Premium Service

Harvard Phone User Profiles and Use Cases – DRAFT 2.0

Target Group or Role User Requirements Service Device Type Service Bundle

Single line w/multiple mailboxes (menu driven)

Single line with multiple voicemail boxes; multiple TAs or TFs share one desk phone.

Cisco 3905 Essential Service w/voicemail

Shared Primary Line Up to 5 uses of the same line on multiple sets on the same floor.

Cisco 7841 Enhanced Service – other options for this may exist – call blast, shared call appearances

Virtual lines (SDN)- still needs definition

Software defined numbers with no set endpoint. Shared DNs across multiple endpoint (up to 10 endpoints)

No endpoint Premium Service

Multiple users accessing one Jabber Client/device

Shared Jabber Softphone on one device, used by multiple people (requires authentication via different user credentials)

Jabber Softphone Client on user computing device

Enhanced Service

BYOP (cell phone) – see separate matrix for detailed options

User opts into Harvard BYOP program. User may choose to have a jabber client on the cell phone w/a Harvard telephone number OR simply use their cell number

Personal Cell phone Essential, Enhanced or Premium Service for Harvard number, OR no service for use of cell number

Job Share Single device associated with multiple users (different telephone lines)


Call Center (CIC), Elevator, alarm, blue light, fax and student lines, emergency, battery operated phones

Services that are exempt from VoIP service at this time, will potentially shrink over time, or require equipment investments or additional research

None These service types will stay on analog legacy Centrex

Notes: Use Cases and Service Bundles still under development; Phones are ADA compliant 3

Harvard Phone BYOP Options (assumes no desk phone) – DRAFT 1.0

Use Case/Option Description Pros Cons

1 Cell Phone with No Harvard Telephone Number

• Uses only the cell phone number• No Harvard Phone service provided • Voice calls utilize carrier cellular voice

plan

• Cell number can be published in the Harvard Directory

• No charges for Harvard Phone service

• No 5 digit dial capability• No access to Harvard corporate

directory

2 Cell Phone with a Harvard Number that forwards to the Cell Phone number

• Cell or Harvard number can be used• Harvard Phone “essential” service

required• No jabber client provided• User can forward Harvard calls to the

cell number• Ring no-answer goes to Harvard

voicemail• Voice calls utilize carrier cellular voice

minutes

• May publish a Harvard number to the community

• Self service portal can be used to manage forwarding of calls

• Uses a lower cost Harvard Phone service bundle

• Incurs a Harvard Phone service cost• No 5 digit dialing available• No access to Harvard corporate

directory• No outgoing caller-id of the Harvard

number (cell number is shown)• Voice mail messages may go to cell

phone or Harvard voice mail

3 Cell Phone with a Harvard Number and Single Number Reach (SNR)

• Cell or Harvard number can be used• A Harvard Phone “enhanced” service is

required w/SNR• No Jabber client provided on cell device• When Harvard phone # is dialed, all

devices defined by the user will ring• Ring no-answer goes to Harvard

voicemail• Voice calls utilize carrier cell voice mins


• Self-service portal can be used to manage SNR options

• Incurs a higher Harvard Phone service cost

• No 5 digit dial capability• No outgoing caller-id of the Harvard

number

4 Cell Phone with a Harvard Number and Jabber Mobile client

• Cell number or Harvard number can be used

• A Harvard Phone “enhanced” or “premium” service is required

• Jabber client is provided on cell device• Ring no –answer goes to Harvard

voicemail• Voice calls on Harvard number utilize

carrier cellular data usage plan or WiFi (selectable), not cellular voice mins.


• Access to Harvard corporate directory

• 5 digit dialing through the jabber client

• Outgoing caller ID provided• Can utilize Wi-Fi where

available to eliminate or minimize data charges

• Incurs a higher Harvard Phone service cost

• Voice calls going over carrier cellular data channel (non-WiFi) will increase data usage and potentially cost for data usage plan

• Voice call quality may vary on WiFi and cellular data networks

Harvard Phone BYOP Options (assumes no desk phone) – DRAFT 1.0

Under development

Option Telephone Number Available for use

Harvard Phone Service

Required (Minimum)

Jabber Client on Cell Device*

Network Used for

Voice Calls

5-digit dialing

capability

Access to Corporate Directory

Outgoing Caller ID

Voicemail (VM)


Cost

Cell Phone with No Harvard Telephone Number

Cell Only None No Carrier Cellular Voice

No No Cell Number Cell VM Low Cost – No Harvard Phone

Service

Cell Phone with a Harvard Number that Forwards to the Cell Phone number

Cell or Harvard Number

Yes – Essential No Carrier Cellular Voice

No No Cell Number Cell VM Medium Cost – Incurs lowest


Cell Phone with a Harvard Number and Single Number Reach (SNR)


Yes- Enhanced

No Carrier Cellular Voice

No No Cell Number Cell and Harvard VM

Higher Cost – incurs medium Harvard Phone

Service

Cell Phone with a Harvard Number and Jabber Mobile client


Yes- Enhanced

Yes Carrier Cellular Voice, Cellular Data and/ or WiFi

Yes Yes Cell or Harvard Number

Cell and Harvard VM

Highest Cost – incurs medium Harvard Phone

Service and may increase carrier

data usage charge

*Note: A softphone client (jabber) may be used as an option on laptops/desktops as well. This requires an Enhanced or Premium service depending on the number of devices required.

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