#atlassian

NOTES:

• Your main title goes in the large blue

font.

• If you have a title that naturally splits

into a subtitle, use the smaller green

font for the subtitle. If not, delete the

subtitle

PHOTO

1. Place your photo at around the

same size as the example photo

2. (Keynote users:) Move your photo

onto the blue shape below Select both

photo and shape and then choose

“Mask with selected shape” from the

menu. Double click the photo to edit

the scale and crop position.

KIM WALL • IT SYSTEM ANALYST SENIOR • PRINCIPAL FINANCIAL GROUP • @YOGAGIRL

Harness Tribal Knowledge with Confluence Questions

NOTES:

• If it’s important for the

audience to remember where

they are in the chapter

sequence and see forward /

backward, use this slide for

chapter titles. Move the white

lozenge style to whichever

section you’re introducing

Hello, my name is…

Kim Wall • Application Development Support • Agile Evangelist • AUG Leader for Des Moines, IA • “Atlassian Girl”

NOTES:

• If it’s important for the

audience to remember where

they are in the chapter

sequence and see forward /

backward, use this slide for

chapter titles. Move the white

lozenge style to whichever

section you’re introducing CQ and the New System

Introducing Q & A

Agenda

NOTES:

• If you use the Chaper Title with

sections system, you can place

a lozenge at the top of the page

to indicate the section, like this

example

• Use this only if it’s important to

remind people of where they’re

at in the Chapter sequence.

Introducing Q & A

Introducing Q & A at Principal Financial Group

• Why Confluence Questions • Who’s it for • How we rolled it out • How’s it going

About Principal Financial Group

•  The Principal Financial Group® is a leading global financial company offering products and services including retirement solutions, insurance, and investment products

•  Headquartered in Des Moines, IA •  13 consecutive years on Computerworld’s 100

Best Places to work in Information Technology ranking 18th among large companies

NOTES:

• If you use the Chaper Title with

sections system, you can place

a lozenge at the top of the page

to indicate the section, like this

example

• Use this only if it’s important to

remind people of where they’re

at in the Chapter sequence.

Introducing Q & A

Why Confluence Questions

• Large IT Community in multiple states and across the world

• Decades of experience • Multiple business units each with own IT area • Cross business unit sharing – or lack thereof

Image credit Julian Stodd

NOTES:

• If you use the Chaper Title with

sections system, you can place

a lozenge at the top of the page

to indicate the section, like this

example

• Use this only if it’s important to

remind people of where they’re

at in the Chapter sequence.

Introducing Q & A

Target Audience

• Limited to IT Community • Already accustomed to Q&A self-help • Developers • Quality Assurance • Business Analysts • Architects •  IT Project Managers

NOTES:

• If you use the Chaper Title with

sections system, you can place

a lozenge at the top of the page

to indicate the section, like this

example

• Use this only if it’s important to

remind people of where they’re

at in the Chapter sequence.

Introducing Q & A

Set CQ Up for Success

•  Identify (and possibly bribe) internal experts – they’ll thank you later • Seed initial questions and topics to act as a guide for users and to avoid a

mess • Get the word out

NOTES:

• If you use the Chaper Title with

sections system, you can place

a lozenge at the top of the page

to indicate the section, like this

example

• Use this only if it’s important to

remind people of where they’re

at in the Chapter sequence.

Introducing Q & A

Targeted Marketing

•  Initial Audience • Java developers •  .NET developers

• Why? • Stack Overflow • SME Overload

NOTES:

• If you use the Chaper Title with

sections system, you can place

a lozenge at the top of the page

to indicate the section, like this

example

• Use this only if it’s important to

remind people of where they’re

at in the Chapter sequence.

Introducing Q & A

Reinforce Good Habits

• Monitor & encourage good habits • Direct users to Questions

NOTES:

• If you use the Chaper Title with

sections system, you can place

a lozenge at the top of the page

to indicate the section, like this

example

• Use this only if it’s important to

remind people of where they’re

at in the Chapter sequence.

Introducing Q & A

Encourage Adoption

NOTES:

• If you use the Chaper Title with

sections system, you can place

a lozenge at the top of the page

to indicate the section, like this

example

• Use this only if it’s important to

remind people of where they’re

at in the Chapter sequence.

Introducing Q & A

Mission Accomplished

• 36 unique topics and growing

• Dev, testing, UX, agile, hackathons, tools, user groups, etc.

• Reduction of repeat issues in JIRA

NOTES:

• If it’s important for the

audience to remember where

they are in the chapter

sequence and see forward /

backward, use this slide for

chapter titles. Move the white

lozenge style to whichever

section you’re introducing

Introducing Q & A

CQ and the New System

Agenda

NOTES:

• If you use the Chaper Title with

sections system, you can place

a lozenge at the top of the page

to indicate the section, like this

example

• Use this only if it’s important to

remind people of where they’re

at in the Chapter sequence.

CQ and the New System

CQ and the New System

• Replacement of widely used system •  IT-wide use • Limited support staff • Need for knowledge base • Sharing of best practices • Common questions

NOTES:

• If you use the Chaper Title with

sections system, you can place

a lozenge at the top of the page

to indicate the section, like this

example

• Use this only if it’s important to

remind people of where they’re

at in the Chapter sequence.

CQ and the New System

Self-Service

• Single point of service • System & User documentation in

Confluence • Confluence Questions macro in space • JIRA project for escalation

NOTES:

• If you use the Chaper Title with

sections system, you can place

a lozenge at the top of the page

to indicate the section, like this

example

• Use this only if it’s important to

remind people of where they’re

at in the Chapter sequence.

CQ and the New System

The Rollout

• New system pilot group • Full system rollout • FAQ section pulls in Questions topic • Natural seeds for knowledgebase articles • More structured rollout and guidance than general CQ adoption

Tribal Knowledge Captured.

Sanity of SMEs Saved.

Productivity Improved.

NOTES:

• If you have short reminders or

highlights that you want people

to tweet, use this. •  Know your users •  Encourage good behavior •  Provide guidance •  Promote knowledge sharing

Key takeaways: #atlassian

Thank you!

KIM WALL • IT SYSTEM ANALYST SENIOR • PRINCIPAL FINANCIAL GROUP • @YOGAGIRL