HARISH SHARMARoyal Oak, MI, 48073, email: dabhoiharish@gmail.com

Professional Summary

• An Information Technology Professional with over 7+ years of IT experience as a Business Analyst, Quality Analyst and System Analyst in Banking, Retail Mortgage Lending domain providing deployment of web-based, Client-Server applications, developing business processes and system solutions for various projects from initiation to deployment

• Strong experience in all phases of Software Development Lifecycle (SDLC) using Agile/Scrum, Waterfall, and Software Testing Life Cycle (STLC)

• 3+ years experience with Agile methodology and well versed in managing project backlog, sprint planning, estimating backlog items, define estimated velocity, story pointing, create acceptance criteria for each story/task, commit to sprint work, writing user stories, tracking daily sprint task progress while identifying and working any blocking issues that are beyond the scope of project task. along with cross functional team

• Emphasis on requirements gathering through research, formal-informal sessions, and JAD sessions with SMEs (subject matter experts), Teams, Stakeholders and end users

• Proficient in manual testing by assist in the creating test documents, test cases, performing Functional Testing, User Acceptance Testing (UAT), System Integration Testing (SIT), End-to-End Testing (E2E), and/or Regression Testing, and records test results for each test case and release per approved plans

• Offers strong analytical and problem solving skills, multi tasking abilities, with proven experience in utilizing people and process knowledge to assist business teams in making critical decision

• An aptitude and desire to learn new products and technologies with a strong attention to detail with good organizational skills. He is a strong team player with the ability to work independently

Core Competencies• Business Requirements Management• Writing User Stories and Expected Test Cases• Sprint Planning with estimations to complete requirements for releases• System Analysis and Technical Support using Remedy, Cherwell tools• Tools - JIRA, TFS, Test Manager, Quality Center, Q-Bert, SharePoint, Visio, MS Project,

Word, Excel, PowerPoint, Rational Rose• Technology - Java, .Net, AS 400, Progress, XML, HTML, API, Web Services

Professional Experience

Quicken LoansBusiness Analyst, Detroit, MI 4/2012 – 01/16/2015

• As a Business Analyst, I used the Agile/Scrum process to work on and implement projects and tasks on the mortgage system. It is a Unix based system written in Progress and .Net along with Web Speed

• Worked closely with SMEs, and identified, analyzed the core requirements and key features of the ongoing project

• Participated in Project Planning, Estimation, Kick Off, Creating and Managing Project Backlog

• Agile Sprint Planning, Story Pointing, Document Acceptance Criteria for each story/task, Commit to Sprint Work, Writing User Stories with expected Test Cases, perform BA analysis, BA and Technical Design Reviews, Code Review, Tracking daily

Sprint task progress while identifying and working any blocking issues that are beyond the scope of project task, Sprint Retrospective with cross functional sprint team

• Directly interacted with clients for BA Analysis and to elicit the requirements and translate them into terms that development team can comprehend

• Worked with Internal Technical Support team, to address issues and provide implement solution using Remedy, Cherwell (examples include work flow automation, product configuration, custom reports)

• Performed manual testing by creating test documents, test cases, Bugs/Defect tracking, defect management using TFS, Test Manager, HP Quality Center

• Acted as a liaison between the business users and development to ensure the proper development of the system based on the requirements and needs set forth by the business users

• Full SDLC experience in Agile Scrum environment to manage loan origination application projects using JIRA, TFS, HP Quality Center, ALM, Q-Bert, Build-Push, SharePoint tools and technologies (JAVA, .NET, API, Web Services, XML)

• Provided Training and Onsite support at Production Release to business teams• Provided Knowledge transfer and Training to Offshore project teams• Loan origination process review, modification, and workflow changes to achieve

business goals for Conventional, Government and Jumbo loans for all Retail, Wholesale, and Correspondence loan channels

MetLife Home LoansBusiness Analyst, Irving, TX 3/2011 – 03/2012

• Requirement gathering and documentation for small, medium and large size projects using Waterfall

• Acted as a liaison between the business users and development to ensure the proper development of the system based on the requirements and needs set forth by the business users

• Identified requirements, inefficient processes and developed BRD, Functional Specification Documents, Workflow, Process Flow diagrams

• Full SDLC experience as a Business Analyst and Quality Analyst for all projects • Loan origination, processing & underwriting products process quality management

and development• Performed manual testing by creating test documents, test cases, Bugs/Defect

tracking, defect management using HP Quality Center • Support for UAT (User Acceptance Testing)• Used Clarity, Calligo, Share point and HP Quality Center tools to manage projects and

project related documents

Bank of America System Analyst, Dallas, TX 2/2009 – 8/2010

• As a System Analyst, I used the Waterfall process to work on and implement projects and tasks on the AS 400 based Mortgage System (I-Originate)

• Requirement gathering and developed BRD, Functional Specification Document for small and medium size projects

• Acted as a liaison between the business users and development to ensure the proper development of the system based on the requirements and needs set forth by the business users

• Directly interacting with business clients to elicit the requirement and translate them into terms that development team can comprehend

• Provided End User Training and level two Technical Support to internal clients for Banking, Real Estate & Mortgage Lending business processes, workflow, business and compliance rules and guidelines

• Analyze current operational procedures and identify problems from loan origination and processing teams

• Analyze and review current business process, workflow and scheduling limitations

National Oilwell VarcoApplications Engineer, Houston, TX 1/2006 - 10/2007

• Carry out sales activities in accordance with a per-established Individual Business Plan. Strengthen relationships with existing accounts and develop new accounts to grow target market

• Provide engineering and technical expertise to manufacturing team, customers, and vendors for domestic and international projects

• Increased 11% revenue by adding new market and brought new clients on board by providing international certification to OEM equipments i.e. CE, DGMA, API, ISO etc

• Review blueprints, plans and other customer documents to develop, prepare and present complete pump package estimates

• Prepare technical & commercial quotation from customer’s specification, prepare exception list for customer (based on company policy i.e. payment terms, late delivery penalties, product guarantees etc.)

• Sizing and selection of engineering equipments i.e. pumps, engines (diesel & gas), gear reducers, electric motors, Transmissions, variable frequency drives, control panels, electric motors, flow control valves, vessels, dampeners, skid etc. to build complete package for customer

• Implemented technical proposals for bidding projects by reviewing specifications, pricing and check for conformity of product specifications

• Product and parts Inventory management using manman software and vendor product purchasing, production planning, control and development

• Purchase order entry, final product packages shipping schedule control• Design and prepare drawings using AutoCAD• Project management from purchase order to new unit manufacturing, product testing,

schedule buyouts items purchase and deliveries from vendors, package assembly, performance testing (in house or third party), shipping etc

• Participate in trade shows to increase visibility of company products and technology, and to position the company as a market leader

• Prepare technical seminar for customers, training material and conduct training seminar for customers and new hire employees

Countrywide Home Loans System Analyst, Dallas, TX 1/2005 - 12/2005

• Requirement gathering and documentation for IT small, medium and large size projects

• Acted as a liaison between the business users and development to ensure the proper development of the system based on the requirements and needs set forth by the business users

• Successfully extracted requirements, Identified requirements, inefficient processes and developed functional specification documents

• Full SDLC experience• Loan origination, processing & underwriting products process quality management

and development• Create Test cases, test script, test plan and test summary for origination system and

complete manual testing. Support for UAT (User Acceptance Testing)• Mortgage application support to loan officers, sales team and upper management• Training new team of loan officers & IT customer service team• Provide support for real estate & mortgage state guidelines

Ultima Real Estate & Blue Sky LendingRealtor, Dallas, TX 11/2002 - 12/2004

• Residential and Commercial real estate sales, buyer’s representation• HUD properties sales and buyer’s representation• Rental property management• Residential and Commercial mortgage sales and services• Home loans processing and underwriting support• Customer service and training of new loan officers and realtors• Proposal management, customer service, document control• Carry out sales activities in accordance with a per-established Individual Business

Plan. Strengthen relationships with existing accounts and develop new accounts to grow target market

Education• B.S. in Mechanical Engineering From Faculty of Technology & Engineering the

Maharaja Sayajirao University of Baroda, Gujarat state, India (6/1994 - 10/1998)• Business Analyst & Project Management Certification course from Northlake

Community College, Irving, Texas• Programming in C, C++, JAVA• Diploma in Web Development (2/2001 – 9/2001) Flash, Dream weaver, Director,

Fireworks, and Photoshop from

• Professional Affiliations • IIBA & DFW Scrum

• References• Available upon request• US Citizen• Open to Relocate within USA