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© COPYRIGHT 2016 SCHOOL NUTRITION ASSOCIATION – #ANC16 – SAN ANTONIO, TEXAS

Happy Customers, Happy You!

Key Topic – 4130

USDA Professional Standards

Key Area 4100


Why is Customer Service

Important?

• Participation

• Revenue

• Customer

satisfaction

• Staff morale


Target Your Market

CUSTOMER

APPROVAL

KEY TO SUCCESS

https://www.google.com/url?sa=i&rct=j&q=&esrc=s&frm=1&source=images&cd=&cad=rja&docid=htUJBzhJSEL-2M&tbnid=Ie4hNjFEavNabM:&ved=0CAUQjRw&url=https://www.iconfinder.com/icons/111039/key_icon&ei=OeaEUrfbCYq2kAfUm4GAAQ&bvm=bv.56343320,d.eW0&psig=AFQjCNHqUpK4H_cV8-NUJrAMZvGK33CDCg&ust=1384527769513290


Customer Service Excellence


CUSTOMERS


WHAT ARE YOUR THOUGHTS?


Complete the sentence…

It’s almost lunch

time…here comes the

___________!


CUSTOMER SERVICE

You never get a

SECOND Chance

to make a FIRST

impression!

Customers want…

Potential

Customers

Loyal

Customers

Sometimes

Customers

Does not

participate

Daily

Participant

Sometimes participates

Engage Youth!

http://www.google.com/url?sa=i&rct=j&q=&esrc=s&frm=1&source=images&cd=&cad=rja&docid=F3OoSNbjnpr2QM&tbnid=J3Z31LP0g3phLM:&ved=0CAUQjRw&url=http://volunteer.tcea.org/&ei=LzjmUafoD5f_4AOIkYHACA&bvm=bv.49405654,d.dmg&psig=AFQjCNHprmXM9IVJU0bnE0bHfmHKV8i7YA&ust=1374128533525539

Food Nutrition Services


Enhancing

Customer Service


1. Greet Your Customers!


2. Say Please & Thank You


3. Get to KNOW your Customers


4. Ask for Feedback!


View Your Services…

…from the

eyes of

your

customers


If it’s to be, it’s up to ME!


Thought for Every Day…

A customer is the most important visitor on

our premises, he is not dependent on us. We

are dependent on him.

He is not an interruption in our work. He is the

purpose of it.

He is not an outsider in our business. He is

part of it.

We are not doing him a favor by serving him.

He is doing us a favor by giving us an

opportunity to do so.

--Mahatma Gandhi


Questions?

Thank you!

Looking for More Training?

Find our On-Demand trainings in The Alliance Training Center

by scanning the QR code below or by navigating to healthiergeneration.org/training _center/

Jill R. Turley, MS, RD/LD, SNS

National Nutrition Advisor

[email protected]

Carol Chong, MA, RD, LD/N

National Nutrition Advisor

[email protected]

mailto:[email protected]

mailto:[email protected]

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