Handling

ArrivalsVIP

PURPOSE:

To provide the highest level of professional and courteous service

to VIP guests.

PREPARATION:

Check the room

Prepare the room key and the registration

form

WELCOME THE GUEST

Guest Relation or the Assistant Manager or the higher executive

meet and greet the VIP guest when arrived with warmly and addresses guests by name.

VIP CHECK-IN PROCESS:

Registration

Do not ask method of payment.

ESCORTING TO THE GUEST ROOM:

Introduction about the hotel facilities and also about the

room facilities clearly and need to be done in systematic

manner.