H A N A T O U R J A P A NC O M P A N Y P R O F I L E

HANATOUR JAPAN Co., Ltd.Onarimon Yusen Building 2F Nishi-Shinbashi 3-23-5 Minato-Ku Tokyo

HANATOUR JAPAN will continue to earn the trust of society,

and we will make every effort to be reborn as a company

which shares true happiness with its customers.

HANATOUR JAPAN Co., Ltd.HANATOUR JAPAN Co., Ltd. was established in September 2005 with the goal of being a dream maker that delivers dreams and joy to customers through travel.In December 2017, we were listed on the Tokyo Stock Exchange Mothers market and have been working hard until today.Going forward, we will continue to grow as a company that can share excitement and happiness with our customers, while aiming to become a dream maker, our goal since the establishment.

Content

HANATOUR JAPAN

Business introduction

Group companies

Company history

Company network and Handling country

HeartWhich hopes for a happy world brought about by travel.

New VisionWhich opens up the future to provide customer satisfaction.

TrustWhich promises excitement and confidence through

new cultural creations.

Receiving Wi-Fi

Airport shuttle Hotel accommodation

Hotel accommodation One day bus tour

Tourist attactionsDuty free shops

Late night and early morning customer services

AIRPORTIMMIGRATION DEPARTURE

Airport counterWe operate counters at Haneda Air-port and Kansai Airport. We accept Wi-Fi, tourist information, ticket receipts and taxi reservations.

Oedo Onsen Accommodation ・Transfer Plan

ooedo.hanatourjapan.jpWe sell Hana Tour Japan’s Oedo Onsen Transfer Plan for customers using late night flights and early morning planes. You can relax after arrival at the airport or before departure.

www.japantopken.com agency.japantopken.com

Launched 「Japan Topken」, an online sales site for BtoB and BtoC, and sells admission tickets, transportation passes (SUICA, KANSAI THRU PASS, SNUQ pass, etc.) and optional tour products all over Japan.

agency.gorillajapan.comLaunched 「Gorilla」, a one-stop travel service for BtoB (scheduled for BtoC), which sells travel products such as hotels, various tickets, transportation passes, optional tours, and restaurant tickets.

With the goal of a more comfort-able and safer friendship sight-seeing bus, we operate a private sightseeing bus centered on inbound and shuttle buses.

Introduction of HANATOUR JAPAN business

HANATOUR JAPAN we will guide you from the planning of your trip, using all the infrastructure of our group companies

to help you arrival and departure from airports throughout Japan. We will send all Japan to the world to support all aspects of Japan travel,

including transportation, lodging, shopping, leisure and sightseeing throughout Japan.

tmarkcity.comWe operate 「T Mark City Hotel Sap-poro」 and 「T Mark City Hotel Tokyo Omori」. Also, 「T Mark City Hotel Sapporo Odori(scheduled to open in December 2019)」 is scheduled to open. In addition, we also conduct development consulting, mar-keting consulting, and overseas customer service.

www.japantomaru.comWe sell hotel rooms all over Japan and block rooms for the year. In addition, we operate 「Japan Tomaru」, which sells hotel rooms in Japan and some overseas to online agents in Japan and overseas.

www.kurukurubus.com「Kurukuru Bus」 operates a day

excursion sightseeing bus tour around famous sightseeing spots in Japan, targeting individual tourists visiting Japan. The service area is centered on the Kyushu region (Beppu, Kumamo-to, Nagasaki, etc.) and the Kansai region (Osaka, Kyoto and Nara), Tokyo (Hakone), and Hokkaido.

www.starshopjapan.com「STAR SHOP」 operates duty-free

shops specializing in the Korean market, such as an assortment of products preferred by tourists, in three stores in Sapporo, Osaka and Fukuoka. In addition, each store is located near the airport, the port, and the city, and has a convenient location for group tours.

01

Travel industry

HANATOUR JAPAN has a motto 「all about JAPAN」 and is developing a Japanese inbound business for tourists and travel agents around the world.In 2018, it was used by approximately 1.3 million foreign visitors to Japan.

| Travel arrangement・purchase business |

1. INBOUND TRAVEL ARRANGEMENTS FROM KOREA1-1 | For customers from HANATOUR SERVICE INC. (Korea)We arrange for restaurants, restaurants, buses, etc.1-2 | Not only PKG but also FIT, INCENTIVE, etc.We handle a large number.

2. INBOUND FROM EUROPE, AMERICA, CHINA, SOUTHEAST ASIA TRAVEL ARRANGEMENTS2-1 | Partnering with local agents in Europe, America, India, Southeast Asia, etc. Travel arrangements such as PKG, INCENTIVE, FIT, AIR & HOTEL from each country. We handle planned products.2-2 | Established sales offices in India and Indonesia, Pro-viding planned products that reflect trends and focusing on local sales activities We joined.

3. OUT BOUND TRAVEL ARRANGEMENTS3-1 | Hotels, Airport Tickets, Tickets and Day Tours from Japan to Overseas. We sell such as.3-2 | Operate Japan’s outbound website 「Travel4U」. We oporate.

4. TRAVEL RESOURCE PURCHASE AND SALES SPECIALIST IN JAPAN4-1 | We have Sales offices in Major Cities all over Japan which strengthen our hotel purchase business.4-2 | As of 2Q 2019, we have sold more than 12,600 rooms from 560 hotels, as well as other 400 types of destination tickets and restaurants throught out Japan.

HANATOUR JAPAN newest flagship in FIT reservation Infrastructure. An online platform that provides travel resources all over japan in one stop. More than just a hotel and ticket reservation system, It is a dynamic platform that enable travel agents to tailor travel packages using available travel products.

agency.gorillajapan.com

1. Gorilla

「Japan Tomaru」 is an online reservation site that sells hotel rooms in Japan to domestic and foreign travel agents. Partner hotels all over japan can connect with customers, increase room inventory, improve convenience by connecting APIs with travel agents and OTAs, and book hotels all over Japan with a single click.

www.japantomaru.com

2. Japan Tomaru

「Japan Topken」 is a reservation site that helps foreign visitor to enjoy japan in a more enjoyable and convienent fashion.T is for 「TICKET」, O is for 「OPTION TOUR」, P is for 「PASS」, and KEN means 「ticket」 in japanese. All together, Japan TOP-KEN is a that site provides entrance tickets and transportation passes covering all famous tourist spots over Japan.

www.japantopken.com agency.japantopken.com

3. Japan Topken

| Online Sales |

This site provides combi-nation ticket of Entrance to Oedo Onsen monogatari Hotspring and transfer between Airport and the hot-spring at a reasonable price.

ooedo.hanatourjapan.jp

4. HANATOUR JAPAN Oedo Hotspring transfers reservation site

「Travel4U」 is HANATOUR JAPAN’s online platform spe-cializing in Japan outbound travels. It provides airlines tickets, entrance tickets, day tours, and a lot more.

travel4u.jp

5. Travel4U

ClientWorld travelers and travel agencies

FunctionManagement system for reservations

and arrangements

StrengthTravel related resources in general

| Kurukuru Bus | | Kurukuru Rental Car |The Kurukuru bus is a one-day excursion bus that focuses on foreign tourists visiting Japan in Kyushu, Osaka, Hok-kaido and Tokyo area. The bus strives to answer growing traveller’s needs by providing various travel infrastructures.

Operating in the end of 2014, Kurukuru Rental Car has been offering foreign Tourist visiting Okinawa with beau-tiful scenary that could be freely enjoyed riding the rental car service.

✓ Newest Deluxe 36 seaters Bus

✓ Daily Departures(minimum 1 pax)

✓ Safely Guided tours(JATA Insured)

✓ Without Compulsory Visits to Shops, All inclusive(Meals, Entrance Tickets, gratituities, etc)

✓ Multilingual Suppor (Korean, Japanese, Chinese, English)

✓ In-vehicle shared WiFi access / Special Coupon Offers / special gifts for repeaters

✓ KuruKuru Bus Original Goods, Seasonal tour options.

From Kyushu to osaka, continued to Tokyo untill Hokkaido!All Japan can be enjoyed via Kurukuru Bus, another flagship of HANATOUR JAPAN.

✓ Having 150 Popular Japanese Cars brand(Toyota, Honda, Nissan, etc)

✓ 365 days of local staff supports ✓ CDW inclusive

✓ Free of charge airport transfer 　　　　

✓ Baby Seat support　　　　

✓ Unlimited portable Wifi(excluding some products)

✓ Non operation Charge can be collected(compensation for operating loss)

「KuruKuru Rental Car」 is your ticket for Free-dom to enjoy Okinawa

02

Transportation

The Chartered Sightseeing Bus Services meets Customer’s various travel needs and situation adjustable according to number of travellers. Moreover, We constantly develop transport solutions ranging from rental cars to daytours transfers.

| YUAI KANKO BUS |Chartered bus supports various number of travellers with more reasonable transport options compared with Taxi or trains. All our Vehichles holds the highest safety standards that is suitable for any traveller segments, be it for family or other enjoyments.

✓ Utilizing the latest safety system

✓ Comfortable and fulfilling seating arrangements

✓ Safe operation by professional drivers

✓ Supports various vehicles according to the purpose and number of people

Utilizing accumulative business know-how Since its establishment in 1978, Numerous inbound achievements has been achieved.

Large Medium Small Total

Osaka 21 17 4 42

Tokyo 18 13 31

Hokkaido 25 25

Kyushu 13 9 22

Okinawa 13 1 14

Total 90 40 4 134

Vehichle information

The symbol mark indicates that the bus company holds high level of safety initiatives so that customers using the bus can certainly

decide to use the bus worry-free. “SAFETY BUS” means a bus that continues to make safetiness efforts.

WHAT IS SAFETY BUS?

2015 2016 2017 2018 2019

460 1,140

’18/’19240% growth

※Results from January to April each year◉ Total OTA transactionUnit : Ten thousand yen

57

4855

6579

5562 73

Unit : Coach

Unit : Flight

◉ Naha Airport - Number of scheduled Korean international flights

Opened Office

31

Before moving

69

After moving

129

‘19/12Goal180

2016 2017 2018 20192014 2017 2018 2019

◉ Number owned

Unit : Million yenAmount of sales

20140

1,000

2,000

3,000

2015 2016 2017 2018

◉ Performance graph

20140

50

100

150

200

2015 2016 2017 2018

52 6297

124 144

Number of busesUnits : Vechicles◉ Performance graph

| STAR SHOP |STAR SHOP including Fukuoka, Osaka, and Sapporo, provides a new paradigm of shopping for coming customers. Beyond common sense of tax-free shop industry, we provide new value for shopping and meet a variety of needs, selling 5,000 procucts, 80,000 items including cosmetics, health supplement, accesory, brand watch etc... that oversea travellers prefer.

Scheduled to open in December 2019

T Mark Hotel Sapporo Odori, located in the centre of Sap-poro, has an excellent access and facility for meeting all needs of our customers, and provide high-quality service for comfortable stay.

Scheduled to open in March 2021

Customers feel authentic atmosphere of Kyoto which repre-sents Japanese traditional culture as soon as they enter our hotel’s entrance. We aim for meeting diverse demands from domestic/oversea customers.

03

Duty Free Shops

04

Accommodationbusiness

STAR SHOP, which STAR SHOP & LINE runs, sells Japanese products mainly for Inbound customers. We deal with a diverse range of products including not only made-in-Japan cosmetics/health care products but also a variety of original products only available in STAR SHOP, which makes great memories of travel in Japan.

T Mark City Hotel provides an excellent access to main attractions, reasonable price, and relaxable facilities for travellers from all over the world seeking diverse experiences. Staying at T Mark City Hotel gives another joy for travellers, making precious memories only for you, while staying away from a daily life.

| T Mark Hotel Sapporo Odori |

Situated in the centre of Sapporo city, T Mark Hotel Sapporo is most suitable for visiting main attractions such as Odori Park, Sapporo Clock Tower, and Susukino. Well-selected service and hospitality will create space for comfortable stay. Restrautant [Pollaris]: serves breakfast using seasonal food harvested in Hokkaido.

New Japanese modern is a central concept in design, which produces simple but stylish atomosphere of our hotel. Located close to Haneda Airport and the centre of Tokyo, T Mark City Hotel Tokyo Omori is convenient for domestic/oversea travel as well as business use.

150 Rooms

288 Rooms| T Mark Hotel Sapporo | | T Mark City Hotel Tokyo Omori |

| Kyoto Hotel （Name undecided） |

✓ Health Care product, original product only available in STAR SHOP (Mikimoto cosmetic etc…)

✓ Variety of Japanese regional products across Japan including Japanese Sake

✓ Developing and Planning new PB products consecutively

STAR SHOP original PB product, which focuses on the making process of high-quality Made-in-Japan product.

YOUR GLOBAL TRAVEL LANDMARKWe offer confortable staying time by scrupulous and considerate service and sincere hospitality.While we have friendly manner,

we will seek to supply better service and educate our front-staff to deal with multi-language for the global customers.STAR SHOP & LINE, founded since 2014, we all emplyees are united to make great effort for the sake of

providing best service and quality for our customers by selling reliable and pleasing products throgh distribution industry.

246 Rooms

HANATOUR JAPAN Group companies

By utilising and conmbining a variety of HANATOUR JAPAN group’s products, we can coordinate everything needed for travel from arrival to depature while in Japan.

Address Hiyama Building 4F, 2-2-3 Hamamatsucho, Minato-ku, Tokyo TEL +81-3-5733-1756 tmarkcity.com

Japan TomaruTEL +81-3-5403-9085 www.japantomaru.com

GorillaTEL +81-3-5401-3101

agency.gorillajapan.com

Japan TopkenTEL +81-70-4482-4346

agency.japantopken.com www.japantopken.com

KuruKuru Rental CarAddress 81-1 Senaga Tomigusuku-shi

Okinawa TEL +81-98-851-9811

Travel for youTEL +81-3-6629-9159

www.travel4u.jp

T Mark City Hotel Tokyo OmoriAddress 1-2-10 Omori Honmachi, Ota-ku, Tokyo TEL +81-3-5764-1810

tmarkcity.com/tokyo-omoriCompany Name HANATOUR JAPAN Co., Ltd.

Date of Foundation September 1, 2005

CEO Byung-Chan Lee

Employees 171(as of June 2019)

Stock ticker number 6561(TSE's Mothers)

Registrations　*Tourism Agency Registered Travel Agent No. 1773

*Japan Association of Travel Agents(JATA) Full Member

*Japan Council of Travel Agents for Chinese Visitors

TEL +81-3-5403-9099

AddressOnarimon Yusen Building 2F, Nishi Shinbashi 3-23-5, Minato Ku, Tokyo 105-0003

Web Site www.hanatourjapan.jp

Business

*Travel Industry based on the Travel Agency(domestic and international travel services)

*Tourist guide

*General passenger transportation

*The translation and interpretation

*Car transport business

T Mark City Hotel SapporoAddress Minami 7 Nishi 5, Chuo-ku, Sapporo, HokkaidoTEL +81-11-511-7531

tmarkcity.com/sapporo

HANATOUR JAPAN Head office HANATOUR JAPAN Subsidiary

Hotel Facility Business ALLEGROX Co., Ltd.

Address Nishitakayasu 3-9, Yao, Osaka TEL +81-72-993-7171

yuai-kankobus.co.jp

•Osaka branch•Tokyo Branch•Hokkaido Branch •Kyushu branch•Okinawa Branch

Address Alpha Tower 5F, 153 Nguyen Dinh Chieu, Ward 6, District 3, Ho Chi Minh City, Vietnam

TEL +84-8-39301910 www.hanatourjsv.com

Bus Business YUAI KANKO BUS Co., Ltd. IT Business HANATOUR JAPAN SYSTEM VIETNAM Co., Ltd.

Address JPR Hakata Building 1F, 1-4-4 Hakataekimae, Hakata-ku, Fukuoka TEL +81-92-260-9013 www.starshopjapan.com

くるくるバスTEL +81-92-292-8799

www.kurukurubus.com

STAR SHOPTEL +81-92-260-9013

www.starshopjapan.com•STAR SHOP Fukuoka •STAR SHOP Osaka •STAR SHOP Hokkaido

Duty Free・Bus business STAR SHOP & LINE Co., Ltd.

2005Sep. HANATOUR JAPAN(Co., Ltd.)

foundedNov. Registered as Tourism Agency

Travel Industry TypeDec. Selected for Japan Council of

Travel Agents for Chinese

Sep. Opened Kyushu sales office 2006

2006

2016

2019

Apr. Opened STAR SHOP Osaka store

Opened YUAI KANKO BUS Hokkaido sales office

Nov. Opened YUAI KANKO BUS Kyushu sales office

Feb. Opened Indonesia liaison office

Jul. Online general sales system ｢Gorilla｣ site opened　

Dec. T Mark Hotel Sapporo Odori OPEN (Planned)

2021Mar. Kyoto Hotel Plan (Name undecided) OPEN

(Planned)

2010Oct. Opened Haneda Airport

Information counter.

2012Jun. Opened Hokkaido sales office

2013Mar. Founded ALLEGROX TM HOTEL

MANAGEMENT(Co., Ltd.)

Jun. Absorbed HANATOUR INTERNATIONAL JAPAN(Co., Ltd.) in a merger

2007May Acquired YUAI KANKO BUS(Ltd.)

as a subsidiary

2008Sep. Opened YUAI KANKO BUS Tokyo

sales office

2009Jul. Opened Osaka sales office Opened special site for Japanese

inn reservations

2014Jan. Started operating Kurukuru Bus

Mar. Founded STAR SHOP & LINE(Co., Ltd.)

Dec. Opened Okinawa sales office Started operating Kurukuru Car Rental

2018Jan. ｢Japan Tomaru｣・｢Japan Topken｣OPEN

Mar. YUAI KANKO BUS(Co., Ltd.) has been reorganized from a limited company to a stock company.

Jul. Opened T mark City Hotel Tokyo Omori

HANATOUR JAPAN Company history

2015Jan. Opened Kansai Airport

Information counter

Apr. Opened T mark City Hotel Sapporo

2017Jan. Opened YUAI KANKO BUS

Okinawa sales office

Founded HANATOUR JAPAN SYSTEM VIETNAM(Co., Ltd.)

Apr. Opened STAR SHOP Hokkaido store

Dec. HANATOUR JAPAN(Co., Ltd.) listed on the TSE’s Mothers market

Osaka・HANATOUR JAPAN Osaka Sales Office・YUAI KANKO BUS Osaka Sales Office・YUAI KANKO BUS Head Office・STAR SHOP Osaka Store・Kurukuru Bus Osaka

Kyushu・HANATOUR JAPAN Kyushu Sales Office・YUAI KANKO BUS Kyushu Sales Office・STAR SHOP & LINE Head Office・STAR SHOP Fukuoka Store・Kurukuru Bus Kyushu

Hokkaido・HANATOUR JAPAN Hokkaido Sales Office・STAR SHOP Sapporo Store・YUAI KANKO BUS Chitose Sales Office・T Mark City Hotel Sapporo・T Mark City Hotel Sapporo Odori・Kurukuru Bus Hokkaido

Tokyo・HANATOUR JAPAN Tokyo Head Office・YUAI KANKO BUS Tokyo Sales Office・T Mark City Hotel Tokyo Omori・Kurukuru Bus Tokyo

● REPUBLIC OF KOREAHANATOUR JAPAN Korea Sales Office(Busan, Seoul)

● VIETNAMHANATOUR JAPAN SYSTEM VIETNAM(Ho Chi Minh)

● INDONESIAIndonesia Liaison Office(Jakarta)

● INDIAIndia Liaison Office(New Delhi)

HANATOUR JAPAN Network

| Domestic Network |From Hokkaido to Okinawa, HANATOUR JAPAN’s network covers across Japan. We can provide support for accommodation, transportation etc., which are essential for travelling in Japan

| Oversea Netework |We、HANATOUR JAPAN, seek to be closer to our customers from all over the world, and expand our oversea network proactively.

Hokkaido

Tokyo

Osaka

FukuokaOkinawa・HANATOUR JAPAN Okinawa Sales Office

・YUAI KANKO BUS Okinawa Sales Office

・Kurukuru Car Rental

Naha

*2018 baseHANATOUR JAPAN Handling country

“In 2018, the customers from 38 countries used

HANATOUR JAPAN and visited Japan.

We will keep providing the joy of travel in Japan for the rest of the world,

while challenging to expand our business in the future.”

USA, UK, Israel, Italy, Iran, India, Indonesia, Ukraine, Australia, Greece, Kuwait,

Singapore, Sweden, Spain, Slovenia, Thailand, Turkey, Norway, Philippines, Finland, Brazil,

Bulgaria, Vietnam, Portugal, Malaysia, Mexico, Morocco, Latvia, Lithuania, Romania,

Luxembourg, South Korea, Hong Kong, Taiwan, China, etc.