hairdressing- black and white masters 2
DESCRIPTION
hairdressingTRANSCRIPT
-
Ha Ha 0:33Integrated assignments, Source material and Glossary
425
Luocolor label
Col
orat
ion
d'ox
ydat
ion
lum
ire
en
20 m
inut
esN
utris
hine
Tec
hnol
ogie
IMPO
RTAN
T / L
IRE
LES
PREC
AUTI
ONS
DEM
PLOI
- IM
PORT
ANT
/ REA
D TH
E SA
FETY
INST
RUCT
IONS
- IM
PORT
ANTE
/ LE
ER A
TENT
AMEN
TE L
AS P
RECA
UCIO
NES
DE E
MPL
EO
F P
R
CA
UTI
ON
S D
EM
PLO
IIM
PO
RTA
NT
: C
E P
RO
DU
IT P
EU
T P
RO
VO
QU
ER
UN
E R
A
CTI
ON
A
LLER
GIQ
UE
QU
I, D
AN
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ERTA
INS
CA
S R
AR
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EUT
TR
E G
RAV
E.
PO
UR
VO
US
ET
VO
TRE
CLI
EN
T IL
EST
DO
NC
IN
DIS
PE
NSA
BLE
DE
RES
PEC
TER
LES
PR
CA
UTI
ON
S SU
IVA
NTE
S :
P
OR
TER
DES
GA
NTS
app
ropr
is
mon
o-us
age
lors
de
la p
rpa
ratio
n,
de l
appl
icat
ion
et d
u rin
age
du
prod
uit.
N
E PA
S U
TILI
SER
SI
: vo
tre
clie
nt a
dj
r
agi
un
pro
duit
de
colo
ratio
n, v
otre
clie
nt a
le c
uir c
heve
lu s
ensi
ble,
irrit
ou
ab
m.
P
RO
CD
ER
UN
TES
T D
E SE
NSI
BIL
IT
(tou
che
des
sai)
48 h
ava
nt
lapp
licat
ion
du p
rodu
it (v
oir n
otic
e).
Pro
duit
ne p
ouva
nt
tre
reve
ndu
au P
ublic
. Util
isat
ion
excl
usiv
emen
t r
serv
e
aux
Pro
fess
ionn
els
de
la C
oiffu
re.
GB
SA
FETY
INS
TRU
CTI
ON
SIM
PO
RTA
NT:
TH
IS P
RO
DU
CT
CA
N C
AU
SE A
N A
LLER
GIC
REA
CTI
ON
, W
HIC
H I
N C
ERTA
IN R
AR
E C
ASE
S M
AY B
E SE
VER
E. F
OR
YO
U A
ND
YO
UR
CLI
ENT,
IT IS
NEC
ESSA
RY
TO F
OLL
OW
TH
ESE
PR
ECA
UTI
ON
S:
WE
AR
SU
ITA
BLE
DIS
PO
SAB
LE G
LOV
ES,
dur
ing
the
prep
arat
ion,
ap
plic
atio
n an
d rin
sing
of t
he p
rodu
ct.
D
O N
OT
USE
IF: y
our c
lient
has
pre
viou
sly
expe
rienc
ed a
reac
tion
to a
ha
ir co
lour
ant,
your
clie
nt h
as a
sen
sitiv
e, it
chy
or d
amag
ed s
calp
.
PE
RFO
RM
A S
KIN
SE
NSI
TIV
ITY
TEST
48
hour
s be
fore
usi
ng t
he
prod
uct (
see
leaf
let)
. Pro
duct
not
to b
e re
sold
to p
ublic
. Fo
r P
rofe
ssio
nal U
se O
nly.
E P
RE
CA
UC
ION
ES
DE
EM
PLE
OIM
PO
RTA
NTE
: ES
TE P
RO
DU
CTO
PU
EDE
PRO
VOC
AR
UN
A R
EAC
CI
N
AL
RG
ICA
, QU
E EN
ALG
UN
OS
CA
SOS
RA
RO
S PU
EDE
SER
GR
AVE.
PO
R
LO T
AN
TO, E
S IM
PRES
CIN
DIB
LE Q
UE
UST
ED Y
SU
CLI
ENTE
RES
PETE
N
LAS
PREC
AU
CIO
NES
QU
E SE
DET
ALL
AN
A C
ON
TIN
UA
CI
N:
U
TILI
ZAR
GU
AN
TES
AD
ECU
AD
OS,
mon
ouso
, dur
ante
la p
repa
raci
n la
ap
licac
in
y el
acl
arad
o de
l pro
duct
o.
NO
UTI
LIZA
R S
I: su
clie
nte
ha s
ufrid
o pr
evia
men
te re
acci
ones
al
rgic
as
a al
gn
prod
ucto
de
colo
raci
n,
su c
lient
e tie
ne e
l cu
ero
cabe
lludo
se
nsib
ilizad
o, ir
ritad
o o
daa
do.
P
RO
CE
DE
R A
RE
ALI
ZAR
UN
TE
ST D
E SE
NSI
BIL
IDA
D (
toqu
e de
pr
ueba
) 48
hora
s an
tes
de la
apl
icac
in
del p
rodu
cto.
(ver
folle
to)
Este
pro
duct
o no
se
pued
e ve
nder
al
pb
lico.
Uso
exc
lusi
vo p
rofe
sio
nal p
eluq
uero
.
LOral Professionnel 14, rue Royale 75008 PARIS
TSA 10007 F 92667 ASNIERES CEDEX
LORAL London W6 8AZ
LORAL DIVISIN PRODUCTOS PROFESIONALES S.A.
Pajaritos 43, 28007 Madrid
Canada, Montral H4T 1K5
LORAL USA, Inc., New York, NY, 10017
Made in Spain
www.lorealprofessionnel.com
F P
R
CA
UTI
ON
S D
EM
PLO
IR
ince
r im
md
iate
men
t et
ab
onda
mm
ent
les
yeux
si
le
pr
odui
t re
ntre
en
cont
act
avec
ce
ux-c
i. B
ien
rince
r le
s ch
eveu
x ap
rs
lapp
licat
ion
du p
rodu
it. N
e pa
s em
ploy
er p
our
la c
olor
atio
n de
s ci
ls e
t de
s so
urci
ls o
u po
ur
un a
utre
usa
ge q
ue la
col
orat
ion
des
chev
eux.
Ne
pas
lais
ser
la
p
ort
e
des
en
fant
s.
SE
C
ON
FOR
ME
R
LA
NO
TIC
E.
GB
SA
FETY
INS
TRU
CTI
ON
SR
inse
ey
es
imm
edia
tely
an
d th
orou
ghly
if p
rodu
ct c
omes
into
cont
act
with
th
em.
Rin
se
hair
wel
l af
ter
appl
icat
ion
of
the
mix
ture
. D
o no
t us
e to
col
our
eyel
ashe
s or
ey
ebro
ws
or
for
any
purp
ose
othe
r tha
n co
lour
ing
the
hair.
Kee
p ou
t of t
he r
each
of
child
ren.
F
OLL
OW
T
HE
IN
STR
UC
TIO
N L
EA
FLE
T.
E PR
ECAU
CIO
NES
DE
EMPL
EOE
n ca
so d
e co
ntac
to c
on l
os
ojo
s,
lve
nlo
s in
med
iata
y
abun
dant
emen
te
con
agua
. A
clar
ar b
ien
el c
abel
los
desp
us
de la
apl
icac
in.
No
utiliz
ar p
ara
la
colo
raci
n d
e ce
jas
y pe
sta
as,
o pa
ra u
n us
o di
stin
to q
ue n
o se
a la
co
lora
cin
de
l ca
bello
. M
ant
ngas
e fu
era
del
alca
nce
de
los
nio
s.
LE
ER
A
TEN
TAM
EN
TE E
L FO
LLE
TO
DE
INS
TRU
CC
ION
ES
.
50 m
lEM
B 9
9134
B
Cou
leur
lum
ire
en
20 m
inut
esIn
nova
tion
colo
ratio
n d
'oxy
dat
ion
: Nut
rige
le
.-
Co
lora
nts
p
ho
to-r
fle
cte
urs
po
ur
des
coul
eurs
fra
ches
, lum
ineu
ses
en tr
ansp
aren
ce
- N
utri
shin
e T
ech
nolo
gie
l'
huile
de
ppi
n de
ra
isin
:
Nut
ritio
n de
la fi
bre
Vi
talit
du
che
veu
B
rilla
nce
de la
cou
leur
- 2
1 /2
3
to
ns e
n 2
0 m
inut
es
Lum
inou
s co
lour
in 2
0 m
inut
esO
xid
atio
n co
lour
ing
inno
vatio
n: N
utri
ge
le
.-
Lig
ht-
refle
cti
ng
e
ffe
cts
fo
r fr
esh,
ra
dian
t, tr
ansl
ucen
t col
ours
-
Nut
rish
ine
Te
chno
log
y w
ith g
rape
see
d oi
l for
:
Nou
rishe
d ha
ir fib
re
Hai
r vita
lity
B
rillia
nt c
olou
r-
21 /
2 to
3 le
vels
in 2
0 m
inut
es
Col
or lu
min
oso
en 2
0 m
inut
osIn
nova
ci
n e
n la
co
lora
ci
n d
e o
xid
aci
n: N
utri
ge
l.-
Co
lora
nte
s fo
to-r
efle
cto
res
para
obt
ener
col
ores
fre
scos
y lu
min
osos
con
tota
l tra
nspa
renc
ia-
La T
ecn
olo
ga
Nut
rish
ine
con
ace
ite d
e pe
pita
s de
uv
a:
Nut
rici
n de
la fi
bra
capi
lar
Vi
talid
ad d
el c
abel
lo
Bril
lo d
el c
olor
- 2
1 /2
a 3
to
nos
en
20
min
uto
s
cont
ient
, con
tain
s, c
ontie
ne :
cont
:
1 2di
amin
otol
une
s, p
heny
lene
diam
ines
,di
amin
otol
ueno
s
rso
rcin
e, re
sorc
inol
, res
orci
na
3
amm
onia
que,
am
mon
ia, a
mon
iaco
4
diam
inob
enz
nes,
phe
nyle
nedi
amin
es,
diam
inob
ence
nos
GBE
1015929 - INGREDIENTS: AQUA / WATER CETEARYL ALCOHOL PROPYLENE GLYCOL DECETH-3 LAURETH-12 AMMONIUM HYDROXIDE OLETH-30 LAURIC ACID GLYCOL DISTEARATE POLYQUATERNIUM-6 HEXADIMETHRINE CHLORIDE ETHANOLAMINE SILICA DIMETHYL SILYLATE CI 77891 / TITANIUM DIOXIDE CI 77491 / IRON OXIDES 2,4-DIAMINOPHENOXYETHANOL HCl p-AMINOPHENOL m-AMINOPHENOL MICA ASCORBIC ACID SODIUM METABISULFITE 6-HYDROXYINDOLE TOLUENE-2,5-DIAMINE 2-METHYLRESORCINOL 2-METHYL-5-HYDROXYETHYLAMINOPHENOL DIMETHICONE PENTASODIUM PENTETATE ALPHA-ISOMETHYL IONONE CARBOMER GERANIOL RESORCINOL VITIS VINIFERA / GRAPE SEED OIL PARFUM / FRAGRANCEC23879/1
6,14
CONT : 1 2 4
3474634005156
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Integrated assignments, Source material and GlossaryHa 0:34Ha
426
Koleston Perfectmanufacturers leafletColouring with KOLESTON PERFECTImportant: Please read all instructions and cautions before starting the colouring process.
Skin allergy testingOccasionally people are sensitive to certain ingredients in cosmetics or hair colorants.A skin allergy test is recommended 48 hours prior to using this product. Mix equalquantities of Koleston Perfect with 6% Welloxon Perfect. Apply the mixture to acleansed area of skin inside the elbow or behind the ear. Leave uncovered andundisturbed for 48 hours. If there are any signs of inflammation or irritation, rinseimmediately and the product must not be applied.
1. Mixing Wear gloves. Do not use a metal bowl or stirrer.Nature/Reds/Intensive Reds/ClassicAlways mixed 1+1 , for example: 60 ml Koleston Perfect + 60 ml Welloxon Perfect
Darker/same depth/1 tone lighter 6%For 2 levels lighter 9%For 3 levels lighter 12%
Special BlondesAlways mixed 1+2 , for example: 60 ml Koleston Perfect + 120 ml Welloxon Perfect
For 3 levels lighter 9%For 45 levels lighter 12%
Red shades on hair greater than 50% whiteAddition of a nature shade is required to give sufficient coverage
Mix 2 parts red shadeto 1 part natural shade I.e. 1/2 tube red + 1/4 tube natural
Koleston Perfect Intensive red shades are not recommended for use on hair with ahigh percentage of white.
2. Full Head Application Same Depth/DarkerDo not shampoo the hair. Apply the colouring mixture immediately from roots to ends.
Development Time:with heat without heat
Nature/Classic/Reds/Intensive Reds 1525 mins. 3040 mins.
The times given are only a guide and may be extended as needed particularly whereextra coverage or lightening is required, or for increased vibrancy with Red shades.
3. Full Head Application LighteningDo not shampoo the hair. Apply colour creme to the lengths and ends only. Leaveapproximately 2 cm free from the scalp.
Development Time:with heat without heat
Nature/Classic 10 mins. 20 mins.Special Blondes/Reds/Intensive Reds 15 mins. 30 mins.
Next apply colour to the roots.Further Development Time:
with heat without heatNature/Reds/Intensive Reds/Classic 1525 mins. 3040 mins.Special Blondes 2535 mins. 5060 mins.
The times given are only a guide and may be extended as needed particularly whereextra coverage or lightening is required, or for increased vibrancy with Red shades.
4. Regrowth ApplicationDo not shampoo the hair. Apply the colour mixture to the root area only. Beginapplying in the areas of the highest percentage of grey. If lightening, begin in theareas where the strongest degree of lightening is required. Always treat fine hairaround the hairline last.TIP: For best results when lightening, ensure you apply sufficient product.
Development Time:with heat without heat
Nature/Reds/Intensive Reds/Classic 1525 mins. 3040 mins.Special Blondes 2535 mins. 5060 mins.
The times given are only a guide and may be extended as needed particularly whereextra coverage or lightening is required, or for increased vibrancy with Red shades.
5. Colour Levelling on Lengths and EndsIf required, after completion of development time dampen the hair well with water(with Special Blondes use 100 ml) and emulsify the colour through the lengths andends.
Further Development Time:without heat
Nature/Classic/Reds/Intensive Reds/Special Blondes 510 mins.
Other possibilities of colour balancing are Color Fresh or Perfecton.
6. Pastel ToningEvenly bleached hair is required for this (1/2 level lighter than required final result).Can also be used on untreated hair of a natural colour 9/0 and lighter. To achievebeautiful soft pastel shades we recommend the Koleston Perfect shades 10/1, 10/03,10/3, 10/8, 9/03, 9/16, 9/36, 9/5, 9/7. These are always mixed 1+2 with WelloxonPerfect Pastel. That means 1 part Koleston Perfect creme + 2 parts Welloxon PerfectPastel.Do not shampoo the hair. Apply immediately to the hair from roots to ends.
Development Timeup to 15 mins. without heat
The times given are only a guide and may be extended as needed.Important: In order to achieve an even colour result comb hair duringdevelopment time.
7. Mix & MoreThe Koleston Perfect Mix & More tones are pure colour tones. Use to add extra tonalintensity to any Koleston shade, or to correct the tone. The lighter the basic shade,the less mix tone is needed.
Mixing Table:Depth/Shade Mix & More Depth/Shade Mix & More12 3 cm 6 5 cm10 1 cm 5 6 cm9 30 ml + 2 cm 4 30 ml + 7 cm8 3 cm 3 8 cm7 4 cm 2 9 cm
The amounts given can be adjusted according to the desired effect.
8. After TreatmentWhen development is complete emulsify the colour with a little warm water and rinseout well. Lightly shampoo with a mild Wella shampoo. To neutralise and ensurestability of colour follow-up with an SP 3.8 Color Saver treatment, Lifetex ColorNutrition Color Finisher, or Ultra Care Herbal Anti Oxy.
Cautions:See individual shades for information on ingredients. For professional use only. Avoidcontact with eyes. In case of contact with eyes rinse immediately with water. Wearsuitable gloves. Hair colourant can cause an allergic reaction. It is important toobserve certain precautions: In order to avoid extremely severe health problems do notuse: 1. If your customer has already experienced a reaction to a hair colourant 2. Ifthe scalp is sensitive or itchy, or if the skin is broken. In case of an unexpectedreaction such as stinging, burning, or rash during application, rinse immediately withlukewarm water and discontinue use. Before colouring the hair again, seek and followmedical advice in order to avoid a possible increase in the severity of reaction. Readand follow instructions in this leaflet carefully. KEEP OUT OF REACH OF CHILDREN. Donot perm the hair immediately before or after colouring. Do not use when the hairhas previously been coloured with metal dyes. Do not exceed the development timestated. Rinse hair well after application. Immediately rinse any colour splashed on theskin and clothing. Heavy sweating may cause bleeding of colourant and staining oftextiles. Use the mixture immediately. Do not use any leftovers of the mixture anddispose of them immediately. Do not leave mixed product in an applicator flask afteruse (flask may expand/burst). The bottle must be completely empty before beingdisposed of in the recycable waste stream.
GB
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Ha Ha 0:35Integrated assignments, Source material and Glossary
427
Socolor safety information
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Integrated assignments, Source material and GlossaryHa 0:36Ha
428
COSHH requirements
Range Product Section Reference SectionNo.
Accord Coloured Styling Mousse 10B Hair Colourant Direct Dye Non-Oxidative (Aerosol)Accord Styling Lotion/Coloured Setting Lotion 12 Setting Lotion and Hair TonicBlondor Lightening Cream 1 Bleach Powder and EmulsionBlondor Lightening Powder 1 Bleach Powder and EmulsionBlondor Lightening Granules 1 Bleach Powder and EmulsionBlondor Lightening System 1&2 Bleach Powder and Emulsion & Hydrogen Peroxide SolutionColor Fresh Color Fresh Silver 10A Hair Colourant Direct Dye Non-Oxidative (Non-Aerosol)Color Fresh Color Fresh pH 6.5 10A Hair Colourant Direct Dye Non-Oxidative (Non-Aerosol)Color Touch Color Touch 8A Hair Colourant Oxidative (Non-Aerosol)Color Touch 4% Crme Lotion (Intensive) 2 Hydrogen Peroxide SolutionColor Touch 1.9% Crme Lotion (Original) 2 Hydrogen Peroxide SolutionColor Touch Relights 8A Hair Colourant Oxidative (Non-Aerosol)Color Touch Sunlights 8A Hair Colourant Oxidative (Non-Aerosol)Colour Remover Colour Remover / Stain Remover 12 Setting Lotion and Hair TonicCygnature Perming Lotion (all variants) 3 Perm Alkaline TypeCygnature Stabilising Fluid 2 Hydrogen Peroxide SolutionFashion Fix Fashion Fix 2 Hydrogen Peroxide SolutionFashion Form Fashion Form 3 Perm Alkaline TypeHeadlines Texxture Fluid 3 Perm Alkaline TypeHeadlines Texxture Freeze 2 Hydrogen Peroxide SolutionHerbal Antioxy Herbal Antioxy - Unlikely HazardsHigh Hair Add Some Body 14 Hair Styling GelHigh Hair Bouncy Dip - Unlikely HazardsHigh Hair Brilliant Affair - Unlikely HazardsHigh Hair Crackle Wax 15B Glazes Inc Shine Products (Aerosol)High Hair Crystal Styler 12 Setting Lotion and Hair TonicHigh Hair Curl Artist 11A Hairspray inc Treatment Sprays (Non-Aerosol)High Hair Designer Spray 11A Hairspray inc Treatment Sprays (Non-Aerosol)High Hair Finishing Spray (all strengths) 11B Hairspray inc Treatment Sprays (Aerosol)High Hair Flat Iron Spray 11A Hairspray inc Treatment Sprays (Non-Aerosol)High Hair Flubber 14 Hair Styling GelHigh Hair Gloss Serum 15A Glazes inc Shine Products (Non-Aerosol). High Hair Jelly Waver 14 Hair Styling GelHigh Hair Moulding Crme 14 Hair Styling GelHigh Hair Mousse (all variants) 13B Styling Mousse/Foam Inc Setting/Cond. Mousse (Aerosol)High Hair Pearl Styler 14 Hair Styling GelHigh Hair Punk Chic - Unlikely Hazards
COSHH Requirements
As at 25 October 2005
The following information should be read in conjunction with the booklet A Guide to the Health & Safety of Salon Hair Products
For further details regarding our products, contact our Technical Advisory Helpline.
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Ha Ha 0:37Integrated assignments, Source material and Glossary
429
Setting lotion and hairtonic information
12CompositionSolutions of resins and conditioning agents (and dyestuffs) in aqueous alcoholic solvents.
IngredientsSolvent (e.g. ethanol/isopropanol/acetone) up to 80%
Hazards IdentificationFlammable. Potential irritant.
First-Aid MeasuresEyes: Rinse eyes immediately with plenty of water. If irritation persists seek medical advice.Skin: Wash well with water. If irritation persists, seek medical advice.Ingestion: Drink 2-3 glasses of water or milk. Seek medical advice immediately.
Fire Fighting MeasuresUse a carbon-dioxide or dry powder extinguisher.
Accidental release measuresUse water to dilute and mop up spillages.
Handling & StorageKeep away from eyes and abraded or sensitive skin. Store in a cool dry place away fromdirect sunlight or other sources of heat. Keep small quantities in salon for immediateuse only. Keep away from sources of ignition no smoking whilst using product.
DisposalDo not incinerate.
SETTING LOTION & HAIR TONIC - INCLUDINGCOLOURED SETTING LOTION & BLOW DRYLOTION
22
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Hair colour tubes
Integrated assignments, Source material and GlossaryHa 0:38Ha
430
80 ml 70 ml 60 ml 50 ml 40 ml 30 ml 20 ml 10 ml
ASHBLONDE
15 m
l
30 m
l
45 m
l
60 m
l
75 m
l
cont
ents
: 90 m
l
Hone
y cre
am
hairc
olou
r
100 ml
GOLD
Hair colour system
80 m
l
60 m
l
40 m
l
20 m
l
75 ml 50 ml 25 ml
100 ml
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Ha Ha 0:39Integrated assignments, Source material and Glossary
431
Health and safety law poster
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Integrated assignments, Source material and GlossaryHa 0:40Ha
432
Fire action notice
Fireaction
ON DISCOVERING A FIRE:
1. Sound the alarm2. Dial 999 to call the fire brigade3. Tackle the fire with the appliances provided it is
safe to do so
ON HEARING THE ALARM:
1. Leave the building by the nearest exit2. Close all the doors behind you3. Report to the assembly point in the car park
Do not take risksDo not stop to collect belongingsDo not return to the building until authorised to do soDo not use the lifts
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Ha Ha 0:41Integrated assignments, Source material and Glossary
433
Fire evacuation procedure
Fire evacuationprocedure
1 On discovering a fire in the salon, break the glass on the firealarm and follow the procedure below.
1a If you hear the fire alarm, follow the procedure below.
2 When evacuating the salon, ensure that all members of staff andany visitors leave the building. Pay particular attention to disabled people and make sure theyare evacuated safely.
3 Leave the building calmly. DO NOT RUN. DO NOT PANIC.
4 Stop at the assembly point in the car park, away from thebuilding.
5 Wait for the fire officer to take a roll call.
6 Continue to wait in the car park until you are given furtherinstructions.
DO NOT RETURN TO THE SALON UNLESS YOU ARE TOLDBY THE FIRE OFFICER THAT IT IS SAFE TO DO SO.
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Stylists PVC/nylon apron
Integrated assignments, Source material and GlossaryHa 0:42Ha
434
Protective clothing and personalprotective equipment
Nylon cutting gown
Chemical gown Latex gloves
Disposable waterproof shoulder cape Rubber cutting collar Disposable gloves
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Ha Ha 0:43Integrated assignments, Source material and Glossary
435
Safety in the salon information sheet
These are the most common causes of injury in the salon:
1 Falls, including slips and trips
2 Falling objects3 Damaged or broken equipment
4 Incorrect use of equipment and furniture
5 Fire
Here are examples of the sort of things youshould look out for.
Falls, slips and trips
Damaged floor coverings or broken stair rails
Objects left in the way on the floor Trailing leads or wires from equipment Slippery surfaces, such as spillages or
polished floors
Falling objects Objects stacked unevenly so that they are
likely to overbalance and fall Objects stacked too high Broken or cracked plaster on ceilings Mirrors, clocks and other wall coverings
not fixed properly
Damaged or broken equipment
Damage to equipment such as hairdryers,computers or fax machines
Broken equipment such as chairs or basins
Broken stepladders Worn-out plugs, wires showing through
leads
Safety in the salon
Incorrect use of equipment
Chairs or other inappropriate furniturebeing used to reach things from high places
Not following the instructions for use correctly
Fire
Fire fighting equipment missing or damaged
Fire doors left open Objects left in front of fire exits Fire exit signs missing or damaged Damaged electrical equipment
You might be able to deal with somethings yourself straight away. Otherthings should be reported to the correctperson urgently.
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General health and safety guidelines
General health and safety guidelinesEmployees should take reasonable care of themselves, other employees and other persons on the premises. This means looking out for hazards and taking action to prevent injuries.
Advice for dealing with general hazards
1 Trips, slips and falls Staff should look out for hazards and act
quickly. Moveable trip obstructions such as
cables should be removed immediatelyand the situation reported to thesupervisor. The obstacle or item shouldbe put in a safe place out of the way.Damage to fixed items such as carpetsor floors should have a free-standingwarning sign and should be repairedurgently.
Newly polished or wet floors shouldhave a wet floor warning sign. Anyspillages should be reported and awarning sign put up.
2 Falling objects Shelves should not be stacked too high
with products. All ceiling and wall fittings such as
lights, clocks and mirrors should befixed properly so that they cannot fall.Report all damages to the supervisorand make sure they are fixed.
3 Damaged or broken equipment Equipment should be checked regularly,
especially electrical equipment. Moveable furniture that is damaged
should be removed immediately. Iffurniture cannot be removed, a warningsign should be put up and the damageshould be reported.
4 Incorrect use of equipment Furniture and equipment should only be
used for the purpose for which it wasdesigned.
Staff should have full training in usingequipment.
5 Fires These can be electrical or caused bycigarettes or matches. Staff should be aware of the fire drill and
location of fire exits and fire points.Training will be given on fire safety,including fire fighting equipment andprocedures. (There is an annual checkof fire equipment such as extinguishers.)
Staff should look out for any sign of firesuch as smoke.
Fire exits must be clear of obstructionsat all times, without exception. Anyobstruction of a fire exit should becleared immediately and the situationreported to the supervisor, who will keep a record of these instances for safetymeetings.
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Head lice procedure
Procedure to follow if you suspect a client has head lice
1. Always inspect the scalp before starting a service.
2. If you suspect a client has head lice, DONT PANIC! Never draw theattention of the other clients to what is going on.
3. Quietly ask a senior colleague to check the scalp to confirm yourdiagnosis.
4. Ask the client if you can talk in private. Choose a place to talk thatis out of hearing of other clients and staff. Tell the client discreetlythat you cannot offer him/her a service as they have head lice.
5. Reassure the client that head lice are a common occurrence andanyone can have them, regardless of personal cleanliness.
6. Do not offer to treat the head lice in the salon.
7. Advise the client to buy a lotion from the chemist and to treat thewhole family.
8. Tell the client that s/he will be welcome back once the infestation iscleared.
9. Offer the client another appointment to have his/her scalp checked.
10. Take towels and gowns that have been near the infested client andboil them.
11. Wash or dry-clean your own clothing.
12. Soak your tools in disinfectant for one hour.
13. You may want to treat yourself with an insecticide lotion from thechemist.
14. If you find head lice when you have already started the service forthe client, finish the service as quickly as possible.
15. Follow the procedure above but collect all cut hair from the floorand put in a rubbish sack. Tie the open end firmly and place insideanother sack. Incinerate if possible, otherwise dispose of carefully.
16. You must always inform your line manager of any incidences ofhead lice in the salon.
The reputation of the salon is your responsibility.
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Blank accident report form
4 For the employer only
3 About the accident Continue on the back of this form if you need to
2 About you, the person filling in this record
ACCIDENT RECORD1 About the person who had the accident
Name
AddressPostcode
Occupation
If you did not have the accident, write your address and occupation.Name
AddressPostcode
Occupation
Say when it happened. Date / / Time
Say where it happened. State which room or place.
Say how the accident happened. Give the cause if you can.
If the person who had the accident suffered an injury, say what it was.
Please sign and date the record.Signature Date / /
Complete this box if the accident is reportable under the Reporting of Injuries, Diseases andDangerous Occurrences Regulations 1995 (RIDDOR)How was it reported?Date reported / / Signature
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Completed accident report form
4 For the employer only
3 About the accident Continue on the back of this form if you need to
2 About you, the person filling in this record
ACCIDENT RECORD1 About the person who had the accident
Name
AddressPostcode
Occupation
If you did not have the accident, write your address and occupation.Name
AddressPostcode
Occupation
Say when it happened. Date / / Time
Say where it happened. State which room or place.
Say how the accident happened. Give the cause if you can.
If the person who had the accident suffered an injury, say what it was.
Please sign and date the record.Signature Date / /
Complete this box if the accident is reportable under the Reporting of Injuries, Diseases andDangerous Occurrences Regulations 1995 (RIDDOR)How was it reported?Date reported / / Signature
Emily Purvis3 Castle Street, Hoseington
BL9 4FLTrainee stylist
Tori SmithSummer View, Painwood, Hoseington
BL3 8GESupervisor
25 08 05 6.35 pm
Salon mixing room
Jenny reported that someperoxide had splashed in her eye when she was measuring it out.I immediately helped her wash out her eye with the eye wash and took her to see theFirst Aider, who checked and washed her eye again.
Sore and slightly bloodshot right eye
T Smith 25 08 05
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Job description
Hair we go!
Job description
SALON: Hair we go! Newchester Salon, High Street, Newchester NC1 2ER
JOB TITLE: Stylist
LINE MANAGER: Jed Gough (Salon Manager)
SUMMARY OF RESPONSIBILITIES: To make sure that clients receive a service of the best possible quality. To always conduct yourself in a professional manner. To maintain a good standard of technical skill. To act in accordance with the policies and procedures of the salon.
RESPONSIBILITIES: During the course of your work you will be expected to:
conduct client consultations provide clients with a full range of services and treatments advise clients on suitable services and treatments advise clients on the use of products advise clients on effective aftercare keep up to date with new styles, products and treatments attend additional training as necessary assist with the training of others where appropriate.
Employees are expected to familiarise themselves with the EmployeeHandbook. The Employee Handbook lays out policies and procedures forsuch things as working safely at work, security, equal opportunities andabsence.
You will also be expected to follow company policies and proceduresregarding personal standards of health, hygiene, appearance and conduct.
You will also be expected to assist in the maintenance of the cleanliness ofthe salon, assist in the maintenance of stock, assist in other salons in theHair we go! group as necessary, and undertake any additional tasksrequired by your line manager.
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Terms of employment
STATEMENT OF TERMS OF EMPLOYMENTPursuant to section 1, Employment rights Act 1996, as amended.
Date: 25/05/05
To: Rosemary Jane Franklinof 23 Woodlands Close, Livchester LV4 CH7 (the Employee)
From: Hair we go! Salonof High Street, Newchester NC1 2ER (the Firm)James Cutting (the Employer)
1. Employment dates:Your employment began on April 17th 2005and employment with your previousemployer does not count as part of yourcontinuous period of employment.
2. PositionYou are employed as a Stylist or suchother capacity as the Employer may fromtime to time require.
3. Place of employmentYou are employed at Hair we go! Salonat High Street, Newchester NC1 2ER or suchother place of business of the Firm as theEmployer may from time to time require.
4. RemunerationYour salary of 780.00 is payable eachcalendar month by interbank transfer. Anychanges or amendments to this will beconfirmed in writing. It is a condition ofyour employment that you work suchovertime as may be necessary to meet staffshortages/sickness or general businessneeds. Commission will be at the rate of10% on personal takings over 200 perweek on a pro rata basis.
5. Hours of workYour normal working hours (excludingovertime) are Tuesday, Wednesday, Fridayand Saturday 9.005.00 and Thursday9.001.00. The normal working hours maybe varied from time to time on not less thanone weeks notice given by the Employer to
the Employee. (See Employee handbook fordetails of working hours for under 18s andfor those who do not wish to work on aSunday.)
You are allowed a rest break of 90minutes per day to be taken at a mutuallyconvenient time. Rest breaks do not formpart of your working time.
The pattern of work and work rate ispre-determined by clients and this will giverise to daily fluctuations beyond the controlof the Employer. When this occurs,equivalent rest breaks will be provided incompensation for the rest period lost.
6. Holidays and holiday payYou are entitled to 25 working daysholiday with full pay, inclusive of statutoryand customary holidays, including bankholidays, in each year. Your holiday yearruns from 1st January to 31st December.Unused leave cannot be carried forward tothe following year.
7. Sickness or injuryIf you are unable to work due to sickness orinjury, you are required to notify theEmployer or other nominated person assoon as possible by telephone on the firstday of absence. Evidence of incapacitymust be submitted on return to work or bythe third day of absence, and certificatesmust be submitted at regular intervalsthereafter.
1
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Gestures
Posture
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Body language pictures
Facial expressions
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Situation cards
2 Physical barriers
You are on reception and take a callfor a client who is having her hairwashed on the other side of thesalon. The salon rule states that youmust not leave the reception areaunattended at any time.
1 Time pressure
You are with a client whose perm istaking much longer than expected.You have another client waiting whois getting cross.
4 Mood and attitude
You are very busy and have asked acolleague to help you out bycolouring a clients hair. Yourcolleague says she is going for heroverdue break first.
3 Language differences
You are cutting the long thick hair ofa client who does not speak Englishvery well. You notice that her eyeshave started to water. You need tofind out if she is okay.
6 Background noise
Workmen are digging up the roadjust outside the salon so it is verynoisy. You need to ask a client if hewould like a drink and anymagazines.
5 Personality clashes
You spot a client waiting atreception who complains about theservice every time she comes in. Youthink she is a trouble maker anddont want to deal with her but noone else is available.
8 Assumptions7 Cultural variation
You are explaining to a South Asianclient how you propose to style hishair. He does not look at you at allwhile you are talking.
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Commission and dailytakings cards
Com
mis
sion
You
earn
10%
com
mis
sion
on
wee
kly
taki
ngs
over
20
0
Daily
taki
ngs
Mon
day
135
Daily
taki
ngs
Tues
day
155
Daily
taki
ngs
Wed
nesd
ay
90
Daily
taki
ngs
Thur
sday
185
Daily
taki
ngs
Frid
ay
205
Daily
taki
ngs
Satu
rday
210
Com
mis
sion
You
earn
10%
com
mis
sion
on
wee
kly
taki
ngs
over
25
0
Daily
taki
ngs
Mon
day
115
Daily
taki
ngs
Tues
day
100
Daily
taki
ngs
Wed
nesd
ay
165
Daily
taki
ngs
Thur
sday
205
Daily
taki
ngs
Frid
ay
180
Daily
taki
ngs
Satu
rday
235
Com
mis
sion
You
earn
10%
com
mis
sion
on
wee
kly
taki
ngs
over
30
0
Daily
taki
ngs
Mon
day
90
Daily
taki
ngs
Tues
day
125
Daily
taki
ngs
Wed
nesd
ay
115
Daily
taki
ngs
Thur
sday
210
Daily
taki
ngs
Frid
ay
145
Daily
taki
ngs
Satu
rday
250
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Apprasial preparation formpart 1
Annual Appraisal Preparation Form Part 1
SELF-ASSESSMENT QUESTIONNAIRE
About this form Below are examples of comments for what different people do in different parts of the salon.
Not all of them will apply to you. They are for guidance only. You do not have to use them. You may write your own comments.
Use the information below to think about the key responsibilities in your job and give someexamples of what you have achieved.
Read the following topics for appraisal. Tick the areas where you think you have particular strengths. Add a comment if appropriate.Comment on any areas where you feel that you need to develop your skills.
Topic for appraisal Comments Examples of comments
Absence I have a good attendance record.
Timekeeping I am always at work on time.
Appearance I present myself to the highest standards. I am particular about my appearance.
Morale I enjoy my job. I have a positive attitude to my
colleagues and job.
Training I attend workshops in the salon (e.g. colouring).
I have made progress with trainingmodules. (List achievements.)
I discuss ways of improving my workeffectiveness with my training supervisor.
Team work I am multi-skilled. I get on with my team. I support others. I always do jobs without having to be
asked first.
Development I have progressed with my personaldevelopment plan.
I am determined to get the job done. I seek ways to improve my performance. I keep abreast of hair fashion and new
products and equipment. I have learned how to neutralise perms
on short hair. I apply colours.
(Contd)
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Health and safety I know all risks/dangers in my department.
I have attended health and safety courses. (List those you have attended inthe last 12 months.)
I recognise situations where there is apotential hazard.
I thoroughly clean and prepare the worksurfaces.
I have learned how to prepare chemicalssafely.
Stock management I rotate products effectively. I handle products carefully. I identify areas that need filling.
Customer I keep my area clean and tidy.satisfaction I contribute to good presentation in my
area. I help maintain service levels. I deliver a first-class service to customers. I know our services and offer advice
about them to clients. I handle complaints effectively. I feed back clients comments to my line
manager. I make appointments for all services. I speak confidently to clients on the
telephone. I ensure the accuracy of till use. I handle payments by card. I ensure customers are charged correctly.
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Appraisal preparation formpart 2
Annual Appraisal Preparation Form Part 2
Your annual appraisal is an opportunity to evaluate your own practice, to recognise existingskills and to monitor progress. It is also an opportunity to highlight concerns and discusstraining needs.
In order to prepare for your annual appraisal, you are advised to think about aspects of yourperformance and to note down any points that you wish to discuss during appraisal.
Use Part 1 of this form to help you decide on areas of strength and areas to be improved.
Level of job satisfaction:
Areas of work I particularly like:
Factors that have made my job difficult to do well:
Areas of the job I perform well:
Areas of the job I need to improve:
What are you really proud of this year?
What would you most like to improve/do in the coming year?
Staff development requests:
Please continue on an extra sheet if necessary.
SHAMPOO
SHAMPOO
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Client service guidelines
Client service guidelines dealing with complaints
1. If the client dislikes the service or treatment being given Stop the service or treatment. Remain calm and polite. Ask the client why he or she is unhappy. Offer an explanation about why the service was completed in that way. Suggest a way forward to complete the service that would ensure the satisfaction
of the client.
2. If the client cannot get an appointment with the stylist of their choice Remain calm and polite. Apologise to the client and explain clearly why the stylist requested cannot do
their hair. Offer the client another stylist. Offer to put the clients name on a cancellation list for the preferred stylist.
3. If the clients preferred appointment date and time cannot be made Remain calm and polite. Apologise to the client and explain clearly why the date and time is not available. Offer another day/time with the stylist requested. Offer to put the clients name on a cancellation list.
4. If there has been a mistake with booking an appointment Remain calm and polite. Be honest with the client about the mistake that has happened, but avoid
blaming others. Offer to fit the client in as soon as possible with the clients chosen stylist. Offer an appointment with an alternative stylist.
5. If a client has been kept waiting Check with the stylist how long he or she is likely to be. Remain calm and polite. Be honest with the client about how much longer he or she will have to wait. Offer refreshments and reading material. Offer another stylist to the client if someone else can fit the client in sooner.
6. If the client returns later with a complaint about the result of a treatment or service Remain calm and polite. Be honest with the client about what has gone wrong or suggest what
might be the cause. Use non-technical language that the client can understand. Offer to correct the mistake if it can be rectified.
Call the salon supervisor or manager for help and support if required