Presentation by Guido Bertucci at the EuroMed Conference Rome 27-28

October2009 –

Systemic/Institutional Level

Organizational Level

Individual Public Official Level

Respect for the democratic processes, the rule of law and the independence of the Judiciary

Integrity and effectiveness of collective decision making processes involving parliaments and local governments

Legislative independence and commitments to public service values

Appropriate distribution of responsibility among national, sub-national and local levels

Ability to monitor policy implementation and to exercise oversight

Capacity of the executive to set priorities, to implement policies effectively and promote sustainable development

Rules and space for civil society participation in collective decision making and in setting priorities

Culture of constructive cooperation among various institutions and actors

Development of appropriate regulatory frameworks

Improvement of working methods and practices of state institutions

Promotion of democratic values and culture of service (agents: schools, media, civil society)

Integration processes (e.g. E.U ) Assistance from International Organizations

Strategic planning capacity Management and implementation capacity

Network building and management capacity

Inter-organizational coordination systems

Budgeting and resource management

Modern human resources management and performance assessment systems

Change management systems Mechanisms to protect from political interference

Contracting capacity

Capacity to Manage relations with citizens

Capacity to Develop e-government strategies and programmes

Integrity and ethics frameworks Accountability and oversight systems Protocols for guaranteeing transparency

Regulatory framework Result based performance management Organization-wide plans for administrative

culture development/change Mechanisms to elicit citizens’ satisfaction Organization-wide assessment of training

needs and implementation of training plan

Creation of networks with other organizations, nationally or internationally to exchange knowledge and innovation

Establishment of mechanisms to promote innovation

Leadership development Organization-wide retreats Creation of mechanism to share individual

skills and knowledge within the organization

Leadership/facilitation capacity Values and culture (e.g. impartiality, integrity, service orientation)

Self awareness Ability to innovate Global vision and contacts

Technological awareness and ability to operate digitally

Respect for diversity Judgment and responsibility management

Capacity to network and interact with other administrators and the citizens, incl. with social networks (web 2.0)

Ability operate flexibly and innovate Ability to build partnerships with civil

society and the business sector Ability to promote and manage citizens’

engagement in decision making and programme implementation

Communication Ability to deal with complexity Ability to relate local issues to global ones

Integration of individual training plans with organizational plans

Building of specific individual competencies and skills

Building of adaptation skills Mobility and rotation programmes Internships Coaching and mentoring Establishment of reward systems

Exposure to citizens’ feedback Enrollment in professional associations Facilitation of peer to peer exchange of

knowledge and experiences, particularly at the international level