guide to sap mobility: from ux to deployment strategy
TRANSCRIPT
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Hitchhiker's Guide to SAP® Mobility
Ivan Femia
10th May 2017
About Techedge – Fact Sheet
Foundation Growth Rate (CAGR)Employees Offices
Certifications Services Clients Clients Retention
2004 30%1,500 20EMEA, NAFTA, LATAM
1,000+ Business Solutions IT Services 150+ ~100%
What we’ll cover:
3
UX Options in SAP®
Your Journey to SAP® Mobility
Demo: Build an offline app in 10 minutes
What is User eXperience?
4
User eXperience is how a person feels when interfacing with a product.
5
HUMAN VALUE
Increases: User Satisfaction & Engagement
Decreases: Resistance to Change
Strengthen: Relationship (IT and Business)
Why is UX important?
MONETARY VALUE
Increases: Productivity, Data Quality
Decreases: Training Costs
Strengthen: Errors, Change Requests
Users can be classified in different categories, based on the frequency, depth and type of interaction with SAP.
Is there one UX for every user?
Several transactions are used and most of them are used
extensively
Limited number of Transactions used with basic
functionalities
Very few transactions are used, mostly in display mode
SAP is the primary application used on a daily basis
SAP is used often, to accomplish specific tasks
SAP is used rarely, mostly for approvals or reporting
Frequency
Depth
Type
Power/Expert User Occasional UserBasic User
Desktop Web/Mobile
SAP UX for
Mobile
SAP UX Options
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Power/Expert User
SAP Gui
SAP Screen Personas
SAP NetWeaver Business Client
SAP Fiori UI
Enterprise Portal
Basic User Occasional User
Fiori for IoS
Designed for the Digital Transformation
Business
Technology
People
DigitizationSimplificationCloud Readiness
Web & open standardsService orientationIn-memory computing
User-centeredDesign-driven developmentOne UX for SAP solutions
Technology
SAP FIORIBusiness
SAP Fiori Design Principle
9
FINANCE LOGISTIC SRM CRM
Provide users just the right tools to complete their business.
ROLE - BASED ADAPTIVE COHERENT
Designed for the user Adapts to multiple use cases and devices
Provides one fluid, intuitive experience
SIMPLE DELIGHTFUL
Includes only what is necessary
Makes an emotional connection
Your Journey to SAP Mobility
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Create new business
opportunities
Improve customer interactions
Extend, simplify & improve existing
business processes
Develop innovative business
applications
View mobility holistically across the entire organization
Define the Goals
11
WHO to involve
The first step for a successful Mobile strategy is to identify your champions.
They understand your business
They have the willingness to change
They are an internal sponsor
WHEN to start?
By 2020, more than 75% of enterprises will have adopted at least one mobile app development platform to accelerate their digital business transformation strategy, up from approximately 33% in 2015.*
*Gartner 2017
In order to get the competitive advantage, your strategy should
already consider mobility.
A CUSTOMER SUCCESS:
WHERE to start?
You have to think big but with agility.
Deliver a small set of applications that roll out rapidly and continue to introduce new content and expand your portfolio.
Starting Point6 mobile applications focused in FI, AP, MM
Expansion Model6-10 new mobile apps every 3 months
Today~50 mobile apps in just 2 years
WHAT kind of applications do you need?
Depending on your business needs & goals:
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NATIVE APP
Used mainly for Customer facing applications
o Full Device Accesso Offline supporto Speedo High Costo Market store
WEB APP
Useful for reportingand/or operational and transactional tasks
o No device accesso No Offline supporto Code portabilityo Low Costo No Market store
HYBRID APP
Necessary when an application needs access to other applications(camera, barcode scanner)
Useful for plant, warehouse & facilities users who have a mobile job but may not always have connection to wi-fi/data service
o Device Access with plug-inso Offline Supporto Code portabilityo Medium Costo Market store
HOW to Design?
“Mobile first” means imagining your application first on its smallest potential screen, moving to the largest option last.
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• Start from necessity• Build from there
HOW can you deploy your mobile strategy?
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Different deployment scenarios are available:
SAP Cloud Platformdeployment recommended to reduce landscape complexityand improve integration with SAP cloud solutions(Ariba, Fieldglass).
Embedded
deployment recommended if only one backend needs to be connected.
Central HUBdeployment recommended if several SAP backends need to be connected.
IT Approved!• Drag & drop for rapid development• ABAP based, running on SAP® GUI
Platforms ENABLING SAP® Mobility?
Unique product on the market with offline functionality
Based on SAP® strategy for mobile
SAP® native programming language: Deploy and run with existing IT resources
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About Me
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Ivan FemiaSAP Mentor & Customer Engagement Practice Manager
I have more than 10 years of experience in SAP Deployment Strategies, Architecture and Implementation with particular focus in the areas of large-scale custom development based on SAP HANA® and SAP Fiori®, User Experience Optimization and Mobility Adoption.
My aim is to enable organizations to take advantage of the latest technologies to provide concrete and immediate value to their business.
https://www.linkedin.com/in/ivanfemia/
Additional Resources
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READY-TO-GO SOLUTIONS:
• Mobile Applications for Human Resources
• Mobile Applications for Procurement
CASE STUDIES:• Vodafone – Empowering a Mobile workforce with SAP® mobile
• Sales Force Automation – A scalable, offline mobile solution available to multinational resellers in minutes
• Colonial Group equips Facilities Management with a mobile solution that has direct impact on customer satisfaction
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