GUIDE

Santa Ana to doing business in

On behalf of the Santa Ana City Council, I want to welcome you to our city. Santa Ana

has long been the county’s government powerbase and today, this historic city serves

as Orange County’s true downtown. Businesses, tourists and locals come to Santa Ana

for its fresh, unexpected experiences. From gleaming, technologically advanced office

buildings and innovative exhibits at our many museums and galleries, to luxury high-rise

living and distinctive restaurants, we think you’ll be pleasantly surprised.

We are pleased that you have chosen to locate your business in one of the most dynamic

and prosperous business environments in the state. Santa Ana has a multitude of diverse

benefits to offer our businesses and residents. Attracting and retaining a prosperous

business community is key to achieving our goal of maintaining a sound economic base.

Santa Ana also has one of the most successful and active economic development

programs, which is staffed by professionals dedicated to assisting the business community.

The City is committed to creating a business-friendly environment complete with strong

infrastructure, public safety programs, and culturally enriching and diverse activities.

I thank you for your commitment to our city and hope you will feel free to contact one of

our Economic Development Specialists at 714.647.6987 should you have further questions.

Sincerely,

Miguel A. Pulido

Mayor

Santa Ana City Council

Mayor Pro Tem Claudia Alvarez

Councilmember David Benavides

Councilmember Carlos Bustamante

Councilmember Michele Martinez

Councilmember Vincent F. Sarmiento

Councilmember Sal Tinajero

facts

The City of Santa Ana Economic Development

Division offers a variety of services and incentives

to help your business. This publication is designed

to provide an overview of the business tools and

resources available to assist you with your business

growth and success.

10 Steps to Setting up Shop in Santa Ana.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-5

Santa Ana W/O/R/K Center . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6-7

Enterprise Zone.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8

International Foreign Trade Zone.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .9

Facade Improvement Rebate Programs.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .10

Loan Assistance.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .11

Build Green Initiatives. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .12

Planning & Building Agency Resources. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .13

Quick Reference.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .14

table of contents

Incorporation: June 1, 1886City Incorporated Area: 27.2 Square MilesPopulation: 324,528 (U.S. Census Bureau 2010)Median Age: 29.3 (U.S. Census Bureau 2010)Median Household Income: $55,962 (U.S. Census Bureau 2010)Median Home Price: $287,750 (U.S. Census Bureau 2010)

EthnicityHispanic: 78.2% Asian: 10.4% White: 9.2%Black: 1% American Indian 0.2% Other 1% (U.S. Census Bureau 2010)

Employment: 137,100 (Bureau of Labor Statistics 2010)Unemployment Rate: 13.6% (Bureau of Labor Statistics 2010)Number of Businesses in the City: 12,765 (City of Santa Ana)Number of Retail Outlets: 3,362 (California Retail Survey 2008)Retail Sales: $2,860,212,000 (California Retail Survey 2008)

Top Private EmployersAlan B Whitson Company Inc.Aluminum Precision Products Inc.Brasstech Inc.DMS - Services LLCFirst American Title Insurance CompanyFreedom Communications Inc. Ingram Micro Inc.Ponderosa Builders Inc.Tenet Healthsystem Medical TTM Technologies Inc.

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1. Evaluate Your Needs and Determine Your Location

The Economic Development Division provides information on business incentive programs, start-ups, job training and placement, and export development assistance. Working with the private real estate community, the city also assists busi-nesses that want to be established or to expand by identifying possible locations that qualify for tax benefits and incentives.

The City of Santa Ana Economic Development DivisionPhone: (714) 647-6987 Website: www.santa-ana.org/business

2. Check Zoning Ordinances

Zoning ordinances have been established for both home-based businesses and commercial addresses. Use the Property Search Feature on the city’s Planning Division website to view information on a particular property.

The City of Santa Ana Planning and Building Agency Phone: (714) 647-5804 Website: www.santa-ana.org/pba/planning/ Planning_Home_Page.asp

3. File a Fictitious Name (DBA)

If you intend to name your firm anything other than your own name, you must file a fictitious business name, also called a DBA (Doing Business As). To file, visit the Orange County Clerk Recorder office or visit their website for an online application.

Orange County Clerk-Recorder12 Civic Center Plaza, Room 106Santa Ana, CA 92701Phone: (714) 834-2500 Website: www.ocgov.com/recorder/FBNFiling.asp

4. Get a Business License

Any person operating a business in the city must obtain a business license and pay an annual business license tax.

The City of Santa Ana Business Tax Office Phone: (714) 647-5447 Website: www.santa-ana.org/finance/ FI-BusLicGenFAQ-Lvl3.asp

5. Get Important State Permits

The Economic Development Division and Business Tax Office can help you determine what other permits or licenses you may need. Contact the appropriate offices listed below.

Wholesale and Retail BusinessesApply for a Seller’s Permit.State Board of EqualizationPhone: (949) 440-3473 Website: www.boe.ca.gov/index.htm

Restaurants and Food VendorsA Health Inspection is required. County of Orange Health Care AgencyPhone: (714) 443-6000 Website: www.ochealthinfo.com

Restaurants Serving Alcohol and Liquor StoresA Liquor License is required. California Department of Alcoholic Beverages ControlPhone: (714) 558-4101 Website: www.abc.ca.gov

For Some Types of Retail and ManufacturingSouth Coast AQMDPhone: (909) 396-2000 Website: www.aqmd.gov

plan to setting up shop in

santa ana 10-STEPa

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Business StructureIf you are filing as a corporation, S corporation, partnership, or limited liability company, you must register. Secretary of StatePhone: (916) 657-5448 Website: www.ss.ca.gov

6. Get the Proper City Permits

ZoningFor questions about Zoning, Environmental Review, Land Use, and Conditional Use Permits.Phone: (714) 647-5804

Planning & BuildingFor questions about Plan Check, Plumbing, Mechanical, and Electrical Permits.Phone: (714) 647-5804

Public WorksFor questions on Public Right-Of-Way, Sanitation, and Recycling.Phone: (714) 647-5690

Fire Prevention ServicesFor questions about Hazardous Materials, Under-ground Storage Tanks, and Fire Investigations. Phone: (714) 547-5700

Permit Assistance TeamFor questions about which Permits to obtain. Phone: (714) 647-6987 7. Get a Federal Employer Identification Number

A partnership, corporation, or a sole proprietorship with employees requires a Federal Employer Identification Number. A sole proprietorship without employees can use the owner’s social security number.

Internal Revenue Service Phone: (800) 829-4933 Website: www.irs.gov

8. Get a State Identification Number

The same rules generally apply for a State Tax Identification Number as for a Federal Tax Identification Number. Please refer to the above.

Employment Development Department Phone: (888) 745-3886 Website: www.edd.ca.gov/payroll_taxes/am_i_ required_to_register_as_an_employer.htm

9. Open a Business Checking Account

Separating business and personal accounting is essential when you file your tax return.

10. Successful Businesses Have Business Plans

The Small Business Development Center offers low cost workshops on how to prepare a business plan. For a schedule of workshops: Phone: (714) 564-5200 Website: www.ocsbdc.com

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Santa Ana’s One Stop Center offers a range of services associated with employment, job training and counseling for adults and youths.

Among the Santa Ana W/O/R/K Center’s many goals and services, they are committed to providing:

• Job search assistance • Employee referrals and job placement • Industry specific job listings • Unemployment insurance claim filing • Enterprise Zone hiring program assistance • Online labor market information • Networking groups • Case management and career counseling • Career assessment • Financing and business development referrals • Career research library • Workshops including: resume writing and interviewing techniques • Free use of phones, faxes, computers and internet service • On-The-Job Training • Older worker program • Annual reports & business profiles

on-the-job training The Santa Ana W/O/R/K Center is currently offering the On-The-Job Training (OJT) Program funded by the Recovery Act and Workforce Investment Act. The program is designed to provide job seekers with work experience and/or hands-on training to develop their skills. Our goal is for the job seeker to possess the skill level necessary to fulfill needs and secure full-time employment.

Depending on the job seeker’s eligibility and job requirements, employers who participate in the OJT program will benefit from the following service:

• Job posting on CalJOBS• Recruitment and prescreening services • Customized training to meet your needs • Reimbursement up to 90 percent of employees wage rate for a certain period of time

To participate in the OJT program, employers must meet the following requirements:

• Be interested in hiring and providing training to qualified job seeker• Compliant with American Disability Act (Please consult with staff member for further explanation)• No layoffs in the past six months• Current job opening is not a displacement from a regular employee or a person who has been laid off from the same or similar position• Able to provide General Liability Insurance in the amount of $1,000,000 and identify the City of Santa Ana as the Certificate Holder

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workforce investment act programsThrough the Workforce Investment Act (WIA) funding, the Santa Ana W/O/R/K Center is able to assist the workforce needs of businesses. Businesses of all types and sizes are eligible for this free service.

Job Listings – Businesses may post job openings free of charge. Job orders are seen by a wide network of workforce professionals who have access to qualified candidates, ranging in skill, education and experience. Businesses can indicate on the Job Order Form the method of contact for job applicants.

On-Site Services – The Santa Ana W/O/R/K Center is able to provide facilities to test, interview or screen job applicants. Additionally, the Santa Ana W/O/R/K Center can arrange special hiring events and job fairs. Consider it a “human resources office” away from the office.

On-The-Job Training (OJT) – Businesses interested in hiring an inexperienced applicant, who may re-quire additional training, may be eligible for a 50% reimbursement of wages paid to that new employee. The OJT funds are subject to the applicant’s eligibility under the WIA.

Work Experience – Businesses interested in providing a training site for a temporary worker for a set number of weeks may be eligible to have the wages paid by the Santa Ana W/O/R/K Center. Like OJT, Work Experience is subject to the worker’s eligibility under WIA.

rapid responseThe Santa Ana Rapid Response Team offers services at no cost to Santa Ana businesses and their employees facing layoffs. The program reduces a company’s unemployment insurance liability by allowing the Santa Ana W/O/R/K Center to assist ex-employees with re-employment.

Benefits of the program include free customized outplacement services for all levels of employees such as:

• Assistance with Individual Retirement Account (IRA)/401K Planning• Assistance with unemployment compensation filing• Employment counseling • Access to information on other career opportunities• Referrals to debt management agencies• Relocation and labor market information• Resume and interviewing techniques workshops• Re-training opportunities for laid off workers

Trade Impacted Closures

If a business closure is a result of import/export competition, employees will be eligible for certain additional benefits under the North American Free Trade Agreement (NAFTA). The Santa Ana Rapid Response Team can help companies and their em-ployees access these benefits.

Getting Started

For further information and assistance regarding these programs, contact: Santa Ana W/O/R/K CenterPhone: (714) 565-2600 Website: www.santa-ana.org/cda/workcenter.asp

santa ana

w/o/r/kwork, opportunity, resources and knowledge

center

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The Santa Ana Enterprise Zone (EZ) encompasses more than 16 square miles. The EZ program is designed to promote business growth and job generation by offering state tax credits and highly valuable incentives to businesses. Businesses al-ready in the zone can qualify for benefits, as well as new businesses relocating or expanding into Santa Ana’s EZ. The incentives provided by the Santa Ana EZ program include:

Hiring Credit – A qualified business may earn $37,440 or more in tax credits per qualifying em-ployee over a five-year period.

Sales or Use Tax Credit – California income or franchise tax may be reduced by the amount of sales or use tax paid on certain machinery and machinery parts, data processing, telecommunica-tions and office equipment purchased for exclusive use in the EZ. $1.55 million or more per year in tax credits is available for qualifying purchases.

Business Expense Deduction – Part of the cost of certain property purchased for exclusive use in the EZ may be deducted as a business expense in the first year it is placed in service. (Amount of deduc-tion changes annually, call for current value.)

Net Operating Loss Carryover (suspended for 2002 and 2003 tax years) – Up to 100% Net Operat-ing Loss (NOL) for individuals or corporations doing business in the EZ may be carried over for up to 15 years to reduce the amount of taxable EZ income for those years.

Net Interest Deduction for Lenders – A deduction from income is allowed on the amount of “net inter-est” earned on loans made to a trade or business located exclusively in the EZ.

Getting Started

Once you have verified that your business address is located in the EZ, consult your accountant or state tax preparer to start taking advantage of the EZ tax benefits.

For further information on these incentives, contact: City of Santa AnaPhone: (714) 647-6987 Website: www.santa-ana.org/business and under “Business Incentives” click “Enterprise Zone”

enterprise zone

Santa Ana’s Foreign Trade Zone (FTZ) is a secured area within the United States, where merchandise can be admitted without the immediate payment of U.S. Customs duties or Excise taxes. Importers and exporters can take advantage of our facilities within the FTZ as an arena in which to conduct international business. Merchandise admitted into the FTZ can be repacked, relabeled, cleaned, sorted, sampled, exhibited, destroyed, processed, assem-bled, manipulated, or exported, all without paying U.S. Customs duties while in the FTZ.

Description of Program and Benefits

The City of Santa Ana Economic Development Division is a resource for Santa Ana businesses of all types and sizes looking for international trade assistance. International Trade services include global markets research assistance, overseas distributor searches, trade finance assistance, and business matchmaking service with foreign delegations visiting Southern California.

What types of businesses are eligible?

All businesses located within the Foreign Trade Zone’s 92 acres of commercial and industrial land at the 1-5 Freeway and Grand Avenue or within the 16.75 acres at the southwest corner of Fairview Street and Segerstrom Avenue. Santa Ana recently received an Alternative Site Framework (ASF) status. This shortens the process for companies to secure FTZ status from 12 months to 1 month.

Getting Started

For further information on these incentives, contact:City of Santa Ana Phone: (714) 647-6987 Website: www.santa-ana.org/business and under “Business Incentives” click “Foreign Trade Zone”

foreign trade zone

international

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SBA Loans – An initial interview is conducted to determine eligibility and best financing program available. Benefits include:• Low down payment • Longer terms • Fixed rate of interest, 10 to 20 year fully amortized loans• Reduced interest rates• Working capital preservation• Tax advantages to principals• Easier qualifying

504 Debenture Program – This program is limited to for-profit corporations, partnerships, or proprietorships with a business history of at least two years and a net worth not to exceed $7.5 million. Small businesses seeking loans to purchase or remodel an existing building or construct a new facility and can provide a minimum 10% down payment can receive loans at below market interest rates. The Southland Economic Development Corporation (EDC) finances 40% of the loan, not to exceed $1,000,000 ($1,300,000 for businesses located in the Enterprise Zone) and may include “soft costs.”

State Loan Guarantee Program – Provides loan guarantees for businesses that lack sufficient collateral. Businesses can secure either a term loan or line of credit for up to $500,000. Guarantees are available on small business loan packages that:• Can demonstrate reasonable prospect of repayment• Have three years historical profits and growth or provide financial projections if in start-up or recovery mode• Will use loan proceeds exclusively for business activities within California• Are ineligible for traditional financing at reasonable rates, typically due to lack of collateral• Will pledge any collateral that is available

Getting Started

SBA Loan and 504 Debenture Program Contact Southland EDC to set up an initial interview. Southland EDC provides financial and technical assistance including preparing a complete loan proposal, securing participation of a financial institution, negotiating with third parties to expedite the loan process, conducting the closing session, and recommending alternative financing programs. The 504 debenture is 100% guaranteed by the SBA.

Southland EDC Phone: (714) 647-1143 or (888) 600-8855Website: www.southlandedc.com

State Loan Guarantee ProgramContact the Small Business Financial Development Corporation of Orange County and provide the following information: Two most recent years of Business Financial Statements, two most recent years Federal Income Tax Returns (business and personal), Personal Financial Statement, and an out-line of what the loan proceeds will be used toward.

Small Business Financial Development CorporationPhone: (714) 571-1900 or (800) 265-7896Website: www.sbfdoc.com

assistanceloan

South Main Façade Improvement

Any business located in the South Main boundaries between First Street and Warner Avenue is eligible to receive a cash rebate for improvements. Eligible improvements include those that enhance the appearance of a storefront, new façades, land-scaping and irrigation, painting, new signage and awnings, exterior lighting, and parking lot improve-ments. In addition, the Agency offers free removal of old signs and awnings with Agency’s approval.

Program Benefits

Cost of Improvement Percentage of Rebate$1.00-$14,999.00 75%$15,000.00 - $26,000.00 65%

In addition to the rebate, a $2,000 maximum archi-tectural design fee and $3,000 maximum signage reimbursement may be included. The maximum rebate for physical improvements, including city permit fees is $21,900. The availability of rebates will vary in accordance with yearly budget.

Getting Started

To apply for the Downtown or South Main Façade Improvement Rebate Program, request an application by phone or online.

Santa Ana Redevelopment AgencyPhone: (714) 647-5360Website: www.santa-ana.org/cda/redevelopmen-thomepage.asp

programs rebate

façade improvement

Downtown Façade Improvement

The Santa Ana Redevelopment Agency has developed a program that enables building owners to receive a cash rebate for improvements made to the exterior of buildings. Improving the appearance of buildings help stimulate business and revitalizes the community.

Properties located within the Downtown Façade Improvement Area are eligible to receive a cash rebate for improvements up to 50% of total project cost, not to exceed $75,000, including city permits. Rebates can exceed the limit of total project cost at the discretion and approval of the Agency Board. Eligible improvements include those that enhance the appearance of the buildings frontage. Some examples include new signage and awnings, as well as restoration of building materials and architectural features involving steam cleaning, painting, elimination/alternatives to bars on windows, anti-graffiti measures, as well as decorative and security exterior lighting. In addition, the City offers free removal of old signs and awnings with Agency’s approval.

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build

greeninitiatives

The City of Santa Ana’s Planning and Building Agency along with the City Council is fostering “Green Building” and offering ecologically motivat-ed residents and businesses incentives to go green.

Solar Permit Fees Waived

The City Council has implemented a program to encourage solar power utilization. A Two-Year Permit Fee Waiver Program for solar projects that convert sunlight to energy or heat water is now being offered.

Free Solar Plan Check and Solar Building Inspection Services

As part of the No-Fee Solar Permit Program, engineering reviews and building inspections for all Santa Ana projects associated with solar energy are performed at no cost.

Field Verification of Energy-Efficient Heating, Ventilation and Air-Conditioning (HVAC) Units

Santa Ana’s construction inspection staff examines

new air-conditioner units, new furnaces, and similar equipment for compliance with T-24 Energy guide-lines and a determination of efficiency.

Special Window for Inspections

Requests for a morning or afternoon inspection of windows will be honored. Exceptions to this policy may occur due to daily staffing and workload variations; but whenever possible specific requests will be honored.

Getting Started

If you are a resident impacted by the cost of transitioning to green living, a contractor market-ing green building or a developer utilizing a green environment to establish unique products, contact us regarding these special incentives.

Planning & Building AgencyPhone: (714) 647-5804Website: www.santa-ana.org/green/ BuildGreenInitiatives.asp

The Planning and Building Agency plays a critical role in the physical development of the community. The agency’s objective is to provide a safe, attractive, and business-friendly community through implementing state and local construction codes, as well as planning and regulating future land uses.

Planning Division:

General Information: (714) 667-2700 Planning Counter: (714) 647-5804

Email: PlanningDepartment@santa-ana.org

The Planning Division serves as a valuable resource for business-es, developers, and real estate professionals to make decisions regarding business expansion and development potential in the City. Staff is available to answer questions related to permissible uses, parking, planning and zoning information.

Building Permits:

Building Permit Counter: (714) 647-5800

The Permit Counter provides basic information about obtaining necessary permits. Staff is available to answer questions, provide informational handouts, issue permits and accept plans for plan check.

Building Plan Check:

Building Plan Check: (714) 647-5812Fire Plan Check: (714) 647-5700Police Plan Check: (714) 647-5840

Building Plan Check reviews plans for compliance with State building codes, and is responsible for enforcing regulations for disabled access, energy conservation, flood plain management, fire and life safety, structural systems, electrical, plumbing, and mechanical ventilation systems.

Building Inspections:

Inspection Information: (714) 647-5853Construction inspection request: (714) 667-2738Occupancy Inspection request: (714) 647-5815

Building Inspections provides inspections of new construction, conversions, maintenance, and repair of buildings. This section is also responsible for performing occupancy inspections.

Community Preservation:

General Information: (714) 667-2780Online complaint submittal at:www. santa-ana.org/pba/CommunityPreservation.asp

The Community Preservation Division’s purpose is to improve neighborhoods through neighborhood contact, education of code requirements, responsive and dedicated personnel, fair enforcement of laws and innovative processes.

planning &

resourcesPublic Counter Hours:

building agency

Monday 8:00 a.m. – 4:00 p.m. Thursday 8:00 a.m. – 4:00 p.m.Tuesday 8:00 a.m. – 4:00 p.m. Alt. Fridays 8:00 a.m. – 4:00 p.m.Wednesday 10:00 a.m. – 4:00 p.m.

Planning & Building Agency is located at 20 Civic Center Plaza, Ross Annex, Santa Ana

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Business Support Associations The Black Chamber of Commerce of Orange County (714) 547-2646 Advocates and promotes black business and economic development within the public and private sectors. Website: www.ocblackchamber.com Downtown Inc. (714) 547-6100 Facilitates the enhancement of Downtown Santa Ana as a vibrant shopping, entertainment, business and cultural destination for all. Website: www.downtown-santaana.com National Hispanic Women Business Association (714) 836-4042 Supports professional endeavors by promoting business growth through education, mutual support, and networking. Website: www.nationalhbwa.com Orange County Business Council (949) 476-2242 Works to enhance Orange County’s economic development and prosperity to preserve a high quality of life. Website: www.ocbc.org Orange County Hispanic Chamber of Commerce (714) 953-4289 Represents the interests of and provides access to Orange County’s 30,000 Hispanic-owned businesses. Website: www.hcoc.org Santa Ana Chamber of Commerce (714) 541-5353 Brings in high levels of economic prosperity to area business owners, workers and residents. Website: www.santaanachamber.com Santa Ana Merchants Association (714) 380-2210 Promotes small businesses in Santa Ana. Website: www.santaanamerchantsassocia-tion.com Small Business Administration (714) 550-7420 Provides information and services based on unique business needs. Website: www.sba.gov Vietnamese American Chamber of Commerce of Orange County (714) 495-8415 Provides a strong network that allows businesses to advertise, build partnerships and give back to the greater community. Website: www.vacoc.com

Business Consulting or Technical Assistance California Manufacturing Technology Consulting (310) 263-3060 Assists manufacturers on improving profits, stimulating growth, creating and retaining jobs and improving productivity. Website: www.cmtc.com Orange County Small Business Development Center (714) 564-5200 Free consulting in a confidential setting with a team of highly qualified consultants. Website: www.ocsbdc.com Public Law Center (714) 541-1010 Pro bono law firm providing access to justice for low income residents. Website: www.publiclawcenter.org Service Corps of Retired Executives (SCORE) (714) 550-7369 Free, confidential business advice online, face-to-face and workshops. Website: www.score114.org South Coast Air Quality Management District AQMD (909) 396-2000 The air pollution control agency committed to protecting the health of residents, while remaining sensitive to businesses. Website: www.aqmd.gov Southern California Edison (626) 302-1212 Efforts include retaining and expanding at-risk businesses, attracting and advancing key industries. Website: www.sce.com/business Special Financing Assistance CDFI Clearinghouse (949) 525-4964 Provides economic opportunities and afford-able financing for lower-income individuals and communities. Website: www.clearinghousecdfi.com

Trade Resources Port of Long Beach (562) 437-0041 Served by more than 140 shipping lines with connections to 217 seaports worldwide. Website: www.polb.com Port of Los Angeles (310) 732-7678 One of the premier US gateways for international trade and commerce. Website: www.portoflosangeles.org

Maintenance Services 24-hr Graffiti Removal (877) 786-7824 Abandoned Large Item Pick-Up (714) 647-3380

Abandoned Vehicle Pick-Up • On private property (714) 245-8200 • On public street (714) 245-8225 Code Enforcement- Shopping Cart (714) 667-2780 Street Lights (714)647-3380 Street Paving, Repairs (714) 647-3367 Street Sweeping (714) 647-3368 Weed Abatement (714) 647-3309 Police Services Any Emergency (Fire, Police, Medical) 911 Non-emergency (714) 834-4211

Refuse Collection Waste Management of Orange County (714) 558-7761

Traffic & Transportation Signal Repairs (714) 647-5621 Traffic Operations (714) 647-5619 Transportation Permits (714) 647-5039

Water Resources Sewer/Storm Drain Maintenance (714) 647-3380 Water Customer Service & Billing (714) 647-5454 Water Maintenance & Construction (714) 647-3343 Water & Sewer Permits (714) 647-5454 Utilities Santa Ana Water (714) 647-3341 Southern California Edison (800) 655-4555 Southern California Gas Company (800) 427-2000 Zoning/Permit Assistance/ Code Enforcement Business License (714) 647-5447 Code Enforcement Complaint Line (714) 667-2780 Curb, Sidewalks, Potholes, and Tree Maintenance (714) 647-3330 Fire Prevention (714) 547-5700 Planning & Building (714) 647-5804

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REFERENCE

Orange County Hispanic Chamber of Commerce The Orange County Hispanic Chamber of Commerce represents the interests of and provides access to Orange County’s 30,000 Hispanic-owned businesses. We support the development of these businesses by providing opportunities for networking, legislative advocacy, access to capital, education and training programs.

2130 E. 4th. St. Suite 160Santa Ana, CA 92705Tel: 714-953-4289 Fax: 714-953-0273www.hcoc.org

The Chamber of Commerce promotes the best of what the Santa Ana area has to offer – the largest employers, important public agencies, many entertainment venues, great places for shopping, dining, and lodging, and excellent service providers. The Chamber needs the best companies in every business category to become members. If you are one of these, we want you as a member because promoting your business helps promote our area.

2020 N. Broadway #200Santa Ana, California 92706Tel: 714-541-5353Fax: 714-541-2238www.santaanachamber.com

The Vietnamese American Chamber of Commerce of Orange County (VACOC’s) mission is to provide a strong network that allows businesses to advertise, build partnerships, and give back to the greater community. We pledge to help new businesses grow and established corporations to thrive. Through advanced technologies, public events and philanthropic sponsorships, the VACOC membership will add value to your company’s brand and integrity.

14331 Euclid Street, Ste. 103 • Garden Grove, CA 92843Tel: 714-495-8415 • Fax: 714-530-7701 www.vacoc.com/index.php

The Vietnamese American Chamber of Commerce of Orange County (VACOC) is a non-profit organization composed of local business owners and corporate representatives throughout Southern California. Our mission is to provide a strong network that allows businesses to advertise, build partnerships, and give back to the greater community. We pledge to help new businesses grow and established corporations to thrive. Through advanced technologies, public events and philanthropic sponsorships, the VACOC membership will add value to your company’s brand and integrity. Vietnamese American Chamber of Commerce Of Orange County 14331 Euclid Street, Ste. 103 Garden Grove, CA 92843 PHONE: 714-495-8415 office 714-530-7701 fax http://www.vacoc.com/index.php

The Vietnamese American Chamber of Commerce of Orange County (VACOC) is a non-profit organization composed of local business owners and corporate representatives throughout Southern California. Our mission is to provide a strong network that allows businesses to advertise, build partnerships, and give back to the greater community. We pledge to help new businesses grow and established corporations to thrive. Through advanced technologies, public events and philanthropic sponsorships, the VACOC membership will add value to your company’s brand and integrity. Vietnamese American Chamber of Commerce Of Orange County 14331 Euclid Street, Ste. 103 Garden Grove, CA 92843 PHONE: 714-495-8415 office 714-530-7701 fax http://www.vacoc.com/index.php

The Black Chamber of Commerce of Orange County The Black Chamber of Commerce of Orange County’s mission is to advocate and promote black business and economic development within the public and private sectors, resulting in a sound economic base that supports the survival and self-determination of the African-American community.

2323 North Broadway, Suite 302Santa Ana, CA 92706Tel: (714)547-2646 Fax: (714)547-2648www.ocblackchamber.com

city of santa ana20 Civic Center Plaza, Santa Ana, CA 92701

(714) 647-5360 www.santa-ana.org/business

This publication is produced by the City of Santa Ana’s Economic Development Division.