guide on how to return faulty odus
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8/13/2019 Guide on How to Return Faulty ODUs
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HUAWEI TECHNOLOGIES CO., LTD.
www.huawei.com
Huawei Confidential
Security Level:2014/1/4
2011-05
Description of MattersRelated to the Handling
of Faulty ODUs
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HUAWEI TECHNOLOGIES CO., LTD. Huawei Confidential
Explanation for a 21-Digit Bar Code
1 2 3 4 5
2 1 5 2 4 1 0 0 0 1 6 C A 8 0 0 6 5 6 9
Page 2
1. Two characters: indicates that the bar code has 21 digits.
2. Eight characters: indicates the part number of an ODU.
3. Two characters: indicates the EMS code of a supplier. "10" represents
Huawei, "6C" represents RBW, and "4G" represents Comba.
Note: RBW (6C) ODUs and Comba (4G) ODUs are purchased, and XMC (10)
ODUs are manufactured by Huawei.
4. Two characters: indicates the production date. The first character represents
year and the second character represents month. "A" represents number 10,"B" represents number 11, "C" represents number 12, and so on. For
example, "91" represents January, 2009; "AB" represents November, 2010.
5. Six characters: indicates a serial number.
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HUAWEI TECHNOLOGIES CO., LTD. Huawei Confidential
Feedback of Information About a Faulty ODU
The faulty ODU feedback report should correctly describe the following
information in detail:
Correct 21-digit bar code. If no 21-digit bar code is available, the
provider is unable to confirm whether a replacement can be provided.
Correct fault information. The correct fault information facilitates fault
location.
Fault information collection template: Fault Tag
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HUAWEI TECHNOLOGIES CO., LTD. Huawei Confidential
• Process of Handling Faulty Purchased (RBW/Comba) ODUs
That Fail in the Engineering Phase
• Process of Handling Faulty Purchased (RBW/Comba) ODUs
That Fail in the Maintenance Phase
• Process of Reserving ODU Analysis by R&D
• For ODUs that fail in the engineering phase
• For ODUs that fail in the maintenance phase
• Process of Handling Faulty Huawei-Developed ODUs (XMC)
• Return them to R&D for analysis
• Cases (Indonesia)
• Complete process of how R&D analysis was reserved for Huawei-
developed (XMC) ODUs that failed in the engineering phase
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HUAWEI TECHNOLOGIES CO., LTD. Huawei Confidential
Process of Handling Faulty Purchased ODUs That Fail in
the Engineering Phase (Applicable to the Countries
Outside China)
Page 5
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HUAWEI TECHNOLOGIES CO., LTD. Huawei Confidential
Shipping Address for Repair
Supplier Address
RBW
(6C)
REMEC Broadband Wireless International Inc.
102 Accuracy Dr. Cor. Excellence Ave.,
Carmelray Industrial Park 1,
Canlubang, Calamba City, Philippines 4028
Contact person: Alice
Tel No.: +6349 549 1560 Ext 373
Fax No.: +6349 549 0753
Email Add: [email protected]
Comba
(4G)
Comba Telecom Limited C/O Wavelab
611 East Wing, No. 8 Science Park West AvenueHong Kong Science Park, Shatin, Hong Kong
Tel: +852-2116 6015 Fax: +852-2116 6055
Attn: Miss. Connie Li
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HUAWEI TECHNOLOGIES CO., LTD. Huawei Confidential
Agreements on Quality Assurance
If an ODU not intentionally damaged is delivered within one year, theprovider promises to provide a replacement for free. If the ODU is
delivered one year before but within two years, the provider repairs
the ODU for free. If the ODU is delivered two years before, the
customer needs to pay for the repair. The field engineers of Huawei must send out a faulty ODU within 70
days (subject to the date of the bill No.) after the provider sends out a
replacement. Otherwise, the field engineers need to place a purchase
order for the replacement provided by the provider. The agreements above take effect as of January 1, 2011.
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HUAWEI TECHNOLOGIES CO., LTD. Huawei Confidential
Faulty ODU Handling Process for Embargo
Countries
REMEC Broadband Wireless International Inc (RBW) is a company in the USA.
Replacements cannot be directly provided in some regions through a back-to-back
process for the reason of USA trade restrictions.
For the regions where replacements cannot be directly provided, field engineers of
Huawei must state "back-to-back process is not applicable" when completing an
SCM form, and the market coordination department directly supplements the field
engineers with the replacements.
Page 8
List of US OFAC Embargo Countries
1. Balkans
2. Cuba
3. Iran
4. Iraq
5. Libya
6. North Korea
7. Burma(Myanmar)
8. Liberia
9. Sudan
10. Syria
11. Zimbabwe
12. Palestinian Territories
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HUAWEI TECHNOLOGIES CO., LTD. Huawei Confidential
Faulty Units Handling Process for Embargo
Countries
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HUAWEI TECHNOLOGIES CO., LTD. Huawei Confidential
Clarification of Freight and Cost
Page 10
Item Charge Payer
Charges for the freight from the
representative office to the manufacturer
Customs clearance charges in the country
where the import/export representative office
is located (the DHL can be used)
Representa
tive office
Charges for the freight from the
manufacturer to the harbor in the region
where the representative office is located
Customs clearance charges in the country
where the import/export manufacturer islocated
Supplier
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HUAWEI TECHNOLOGIES CO., LTD. Huawei Confidential
• Process of Handling Faulty Purchased (RBW/Comba) ODUs
That Fail in the Engineering Phase
• Process of Handling Faulty Purchased (RBW/Comba) ODUs
That Fail in the Maintenance Phase
• Process of Reserving ODU Analysis by R&D
• For ODUs that fail in the engineering phase
• For ODUs that fail in the maintenance phase
• Process of Handling Faulty Huawei-Developed ODUs (XMC)
• Return them to R&D for analysis
• Cases (Indonesia)
• Complete process of how R&D analysis was reserved for Huawei-
developed (XMC) ODUs that failed in the engineering phase
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HUAWEI TECHNOLOGIES CO., LTD. Huawei Confidential
rocess o an ng au y urc ase(RBW/Comba) ODUs That Fail in the Maintenance
Phase Field repair engineers need to hand faulty ODUs to the field service parts administrator and urge the field
service parts administrator to arrange for the repair as soon as possible. Meanwhile, the field service parts
administrator requires the field engineers or the customer to complete a fault tag and a Service Parts Repair
Request and pack the faulty ODUs correctly. The figure below shows the repair process of an outsourced
microwave product.
Page 12
Repair period: It is usually 45 days. Therefore, field engineers must observe the process above when a faulty
ODU needs to be repaired.
Repair of outsourced microwave product (Recommended process II)
R e p a i r
d i s p a t c h
R e p a i r
B o n d e d
w a r e h o u s e
R e p a i r s e r v i c e
p r o v i d e
S P A
Allocate an RP number
Repair order
Deliver the PO
Receivegood parts
Requirement handling
Sendgood parts
Send faultyparts
Cancelthe PO
Repair
Receivefaulty parts
Operate accordingto the oversea
repair process ofhome-made original
parts
Repairrequest
Start the repairworkflow
Receivefaulty parts
No
Yes
Close theRP order
Send back the POD
Are the faultyparts supplied by a
Chinesemanufacturer?
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HUAWEI TECHNOLOGIES CO., LTD. Huawei Confidential
• Process of Handling Faulty Purchased (RBW/Comba) ODUs
That Fail in the Engineering Phase
• Process of Handling Faulty Purchased (RBW/Comba) ODUs
That Fail in the Maintenance Phase
• Process of Reserving ODU Analysis by R&D
• For ODUs that fail in the engineering phase
• For ODUs that fail in the maintenance phase
• Process of Handling Faulty Huawei-Developed ODUs (XMC)
• Return them to R&D for analysis
• Cases (Indonesia)
• Complete process of how R&D analysis was reserved for Huawei-
developed (XMC) ODUs that failed in the engineering phase
Page 13
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HUAWEI TECHNOLOGIES CO., LTD. Huawei Confidential Page 14
Process of Reserving ODU Analysis by R&D
1. GTS requests for the Cargo Replacement Procedure.
[Owner]: Technical Support Dept, GTS
2. The project team requests for the SCM Customer Problem Processing Procedure. The link is provided
as follows:
http://w3.huawei.com/dominoapp/isc/problemfeedback/scmcustomerproblem.nsf/vwAllCaseList?OpenVie
w&Start=1
[Owner]: Project team, Technical Support Dept, GTS
Note: Write "R&D analysis required" in the E-flow. Then, the quality management sector at Huawei HQs
will contact the R&D contact persons.
R&D contact person for XMC ODUs: baibaozhi 00126114/huawei
R&D contact person for purchased ODUs: wangzeming 00136337/huawei or yaojun 00176956/huawei
3. Materials Return Request Application E-flow
[Owner]: The project team sends faulty units to the local supply chain contact person. Then, the local
Delivery and Service Business Dept submits an application and writes down the following information:
R&D analysis required; R&D contact person for XMC ODUs: baibaozhi 00126114/huawei; R&D contactperson for purchased ODUs: wangzeming 00136337/huawei or yaojun 00176956/huawei
[Note]: The regional supply chain sends faulty units to Hong Kong and provides an R&D contact person.
The supply chain personnel in Hong Kong send the faulty units to Shenzhen. Then, guobaowei
WX39009/WX/huawei01 sends the faulty unit to a specific city in China.
Caution: One can know where a faulty unit is by checking the Materials Return Request Application E-flow.
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HUAWEI TECHNOLOGIES CO., LTD. Huawei Confidential Page 15
Cargo Replacement Procedure
--- GTS requesting for the Cargo Replacement
Procedure
Click:Snapshot:
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HUAWEI TECHNOLOGIES CO., LTD. Huawei Confidential Page 16
Return Request Application E-flow
[System Link]: http://w3.huawei.com/dominoapp/isc/returnmgmt/01/ovsreturn.nsf
Return faulty purchased ODUs to:
Wang Zeming (employee ID: 00136337)
Address: D5-2-084S, Huawei Tech. Chengdu
Research Institute, Tianfu Software Park, No. 801,
Middle of Tianfu Avenue, Chengdu, Sichuan
Province, China
Postal code: 610041
Tel: 0086-28-85340478, 15884486266 (mobile)
Return faulty Huawei-Developed ODUs to:
Bai Baozhi (employee ID: 00126114)
Address: YCA-7B-001, Huawei Tech. Xi'an
Research Institute, Yongchun Innovation Park, No.
62, 3rd Technology Road, High-Tech District,
Xi'an, Shanxi Province, China
Postal code: 710075
Tel: 0086-29-81872890, 18602920985 (mobile)
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HUAWEI TECHNOLOGIES CO., LTD. Huawei Confidential
Analysis Process of Faulty ODUs Returned
to the R&D Department
Complete a workflow for the faulty ODU to be analyzed. For how to complete the
workflow, see the operation guide in the attachment below. Snapshot: Click:
Note: Be sure to describe the fault clearly.
After completing the workflow, the repair engineer must track the state of the workflow. After the R&D engineer confirms in the workflow that the faulty ODU can be returned for
analysis, the repair engineer hands the ODU to be analyzed to the local service parts
warehouse, notifies the service parts administrator of performing operations according
the return process and the number for the pre-appointment workflow of the ODU.
The repair engineer requires the service parts administrator to raise a forward requestaccording to the quantity of workflows of the ODU to be analyzed and the ODU BOM to
supplement the field with goods.
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HUAWEI TECHNOLOGIES CO., LTD. Huawei Confidential
• Process of Handling Faulty Purchased (RBW/Comba) ODUs
That Fail in the Engineering Phase
• Process of Handling Faulty Purchased (RBW/Comba) ODUs
That Fail in the Maintenance Phase
• Process of Reserving ODU Analysis by R&D
• For ODUs that fail in the engineering phase
• For ODUs that fail in the maintenance phase
• Process of Handling Faulty Huawei-Developed ODUs (XMC)
• Return them to R&D for analysis
• Cases (Indonesia)
• Complete process of how R&D analysis was reserved for Huawei-
developed (XMC) ODUs that failed in the engineering phase
Page 18
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HUAWEI TECHNOLOGIES CO., LTD. Huawei Confidential Page 19
Cargo Replacement Procedure
--- GTS requesting for the Cargo Replacement
ProcedureSerial No., for example, M2010080631
[Applicant]: Technical Support Dept, GTS (for example, weidai 00134448/huawei at the GTS in Indonesia)
[Detailed Approval Log]
01 Basic Application Information
→ 2010-9-1 17:21:24 jipeng 00153940 section 1 submit to section 2(Supervisor Review)→bailiqing 00118580
02 supervisor review
→ 2010-9-1 17:24:46 bailiqing 00118580 section 2 submit to section 3→jipeng 00153940
03 Issue Resend/Return List
→ 2010-9-1 17:35:40 jipeng 00153940 section 3 submit to section 6(Contract Input)→lifangfang 60014740
06 Contract Input
→ 2010-9-2 8:51:05 lifangfang 60014740 section 6 submit to section 7(Contract Coordinator)→liqiong WX35453
07 Contract Coordinator Processing
→ 2010-9-2 11:00:58 AM liqiong WX35453 section 7 submit to section 8(Contract Configuration Distribution )→liqingping
00154075
08 Contract Coordinator Distribution
→ 2010-9-2 13:44:46 liqingping 00154075 section 8 submit to section 9(Contract Configuration Engineer)→zhaofengjun
00156685
09 Contract Configuration Engineer Processing
→ 2010-9-2 15:20:27 zhaofengjun 00156685 section 9 submit to section 10(Intercompany Transaction)→jiangyuxia 00119639
10 Intercompany Transaction Processing
→ 2010-9-2 15:31:19 jiangyuxia 00119639 section 10 submit to section 11(Tracking Information)→jipeng 00153940 hejinping
00150104
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HUAWEI TECHNOLOGIES CO., LTD. Huawei Confidential Page 20
SCM Customer Problem Processing Procedure
[System Link] w3.huawei.com/dominoapp/isc/problemfeedback/scmcustomerproblem.nsf
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HUAWEI TECHNOLOGIES CO., LTD. Huawei Confidential Page 21
SCM Customer Problem Processing
Procedure[Applicant]: Technical Support Dept, GTS (for example, weidai 00134448/huawei at the GTS in Indonesia) [Detailed
Approval Log]
01. Create Problem Report
→Section 01 weidai 00134448 submit to Ikhsan Wahyudie 75158 at 2010-08-24 09:29:00 GMT.
02 Manager Review
→Section 02 Ikhsan Wahyudie 75158 confirm at 2010-08-24 13:16:20 GMT
02A. Contract Administrator Review
→ Section 02A Siti Romlah WX20124 submit at 2010-08-24 13:17:45 GMT.
03. SCM Service Center Entry
wanghaifeng04. SCM Service Center Investigation & Solution
Wanghaifeng
05. Delivery Arrangement
→ Section 03 jipeng 00153940 transfer to wanghaifeng 00146426 at 2010-08-25 01:26:42 GMT. Transfer Opinion:/.
06. SCM Service Center Distribute to Related Departments for Analysis
→Section 03 wanghaifeng 00146426 distribute to wanghaifeng 00146426 at 2010-08-25 01:44:18 GMT.
08. SCM Service Center Comprehensive Analysis & Conclusionwanghaifeng
09. Satisfaction Survey
Weidai
11. SCM Service Center Tracking Record
Wanghaifeng
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HUAWEI TECHNOLOGIES CO., LTD. Huawei Confidential Page 22
Return Request Application E-flow
[System Link]: http://w3.huawei.com/dominoapp/isc/returnmgmt/01/ovsreturn.nsf
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HUAWEI TECHNOLOGIES CO., LTD. Huawei Confidential Page 23
Return Request Application E-flow
[Applicant]: Indonesia Delivery and Service Business Dept (for example, zhaomingjun47941/huawei)
[Detailed Approval Log]
→zhaomingjun 47941 uploaded attachment 52412479 CES.xls at 2010-08-25 03:57:53 GMT
→2010-08-25 03:58:50 GMT: zhaomingjun 47941section 1 submit to section 2
→2010-08-26 03:29:17 GMT:wuliang 00157606 forwarded this application to huangyouchang 00154137.
Comment:
→huangyouchang 00154137 uploaded attachment Review List.xls at 2010-08-26 03:47:32 GMT
→2010-08-26 03:47:59 GMT: huangyouchang 00154137,section 2 submit to section 3. Comment:
→2010-08-26 11:41:34 GMT: Wen Hai Jun 00722423,section 3 submit to section 4. Comment:
→zhaomingjun 47941 uploaded attachment ODU Packinglist.xls at 2010-08-27 01:38:40 GMT
→2010-08-27 01:40:38 GMT: zhaomingjun 47941,section 4 submit to section 5. Comment: need to send
by DHL express
→2010-08-27 01:47:29 GMT: liupeng 00147486,section 5 submit. Comment (needs to be confirmed by
liupeng 00147486)
SO
PO
Return and shipment arrangementAccount processing and shipment in Hong Kong
Into a warehouse in Shenzhen
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HUAWEI TECHNOLOGIES CO., LTD. Huawei Confidential Page 24
Evaluation of Time Consumption of a
Reverse Return Workflow
Time spent in going through procedures in Indonesia: 5 workdays
Including: The GTS hands the faulty ODU to the supply chain and the
supply chain submits a workflow for approval and delivers the
replacement ODU
Time spent in shipment from Indonesia to Hong Kong: 5
workdays
Handling time in Hong Kong: 3 workdays
Including reception, inspection, account cancellation, and delivery in
Hong Kong
Time spent in shipment from Hong Kong to Shenzhen: 1 workday
Time spent in in-warehouse in Shenzhen: 1.5 workdays
Including reception, inspection, account cancellation, and in-warehouse
Time an R&D engineer spends in completing a pick-up workflow:
0.5 workdays.
Total: 16 workdays
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HUAWEI TECHNOLOGIES CO., LTD. Huawei Confidential Page 25
Reverse Logistic Contacts
[GTS in Indonesia] Wei Dai (ID: 00134448)
[Supply chain in Indonesia]
[Reverse logistic contact in Hong Kong] Xiao Junjie (ID: 12530), Chen Shisong (ID:00708312)
and He Qiong (ID: 00112209)
[Reverse logistic contact in Shenzhen] Chen Pu (ID: 00172764)and Feng Guobin
(ID:00154202]
[In-warehouse acceptance and cancellation contact in Shenzhen]: Dai Baojiang
The reverse logistic service in Shenzhen does not involve the deliveryservice. Persons need to be arranged to pick up materials.Cautio
n
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