guest guide - images.template.net · guest guide a-z location guide/directory revised october 2014...

12
GUEST GUIDE A-Z LocATIon GUIDE/DIrEcTory REVISED OCTOBER 2014 STREET LEVEL SAP MADISON CONCOURSE GARDEN CONCOURSE ASSISTIVE LISTENING DEVICES ArEnA nAmE LocATIon Guest Experience Office presented by 117 Lenox Hill Hospital Guest Experience Podium presented by 227 Lenox Hill Hospital THEATEr nAmE LocATIon Event Manager’s Office 101 LEXUS TERRACE LEVEL LOBBY LEVEL NESPRESSO EVENT LEVEL LOBBY LEVEL SAP MADISON CONCOURSE AUDIO INDUCTION LOOP nAmE LocATIon Box Office Window # 4 - Will Call Box Office Window # 14 - Advance Sales Guest Experience Office presented by Lenox Hill Hospital 117 AUTOMATED EXTERNAL DEFIBRILLATOR (AED) ArEnA LocATIon Building Security across from Tower A Building Ops/Facilities Corridor Event Operations near Tower C elevator Guest Experience Office presented by Lenox Hill Hospital at 117 SUPPORT LEVEL ArEnA CONTINUED LocATIon Security Booth at 207 306 THEATEr LocATIon Orchestra Lobby Aisle A SAP MADISON CONCOURSE BRIDGE LEVEL GARDEN CONCOURSE SAP MADISON CONCOURSE LEXUS TERRACE LEVEL LOBBY LEVEL NESPRESSO EVENT LEVEL ATMs ArEnA LocATIon Chase Square North Chase Square South Near Tower D 105 & 114 ArEnA CONTINUED LocATIon 211 & 226 304 THEATEr LocATIon Theater Lobby Aisle A and B BRIDGE LEVEL GARDEN CONCOURSE

Upload: others

Post on 02-Jun-2020

1 views

Category:

Documents


0 download

TRANSCRIPT

Page 1: GUEST GUIDE - images.template.net · GUEST GUIDE A-Z LocATIon GUIDE/DIrEcTory REVISED OCTOBER 2014 151176_MSG_Bklt.indd 1 9/29/14 11:02 AM STREET LEVEL SAP MADISON CONCOURSE GARDEN

GUEST GUIDE A-Z LocATIon GUIDE/DIrEcTory

REVISED OCTOBER 2014

151176_MSG_Bklt.indd 1 9/29/14 11:02 AM

STRE

ET

LEVE

LSA

P

MADI

SON

CONC

OURS

EGA

RDEN

CONC

OURS

E

ASSISTIVE LISTENING DEVICESArEnA nAmE LocATIon

GuestExperienceOfficepresentedby 117 Lenox Hill Hospital

GuestExperiencePodiumpresentedby 227 Lenox Hill Hospital

THEATEr nAmE LocATIon

EventManager’sOffice 101

LEXU

STE

RRAC

E LE

VEL

LOBB

Y LE

VEL

NESP

RESS

OEV

ENT

LEVE

L

LOBB

Y LE

VEL

SAP

MADI

SON

CONC

OURS

E

AUDIO INDUCTION LOOP nAmE LocATIon BoxOfficeWindow #4-WillCall BoxOfficeWindow #14-AdvanceSales

GuestExperienceOfficepresentedby LenoxHillHospital 117

AUTOMATED EXTERNAL DEFIBRILLATOR (AED) ArEnA LocATIon BuildingSecurityacross fromTowerA BuildingOps/Facilities Corridor Event Operations near TowerCelevator Guest Experience Officepresentedby LenoxHillHospitalat117

SUPP

ORT

LEVE

L

ArEnA CONTINUED LocATIon SecurityBoothat207

306

THEATEr LocATIon

OrchestraLobbyAisleASAP

MA

DISO

N CO

NCOU

RSE

BRID

GELE

VEL

GA

RDEN

CONC

OURS

E

SAP

MA

DISO

NCO

NCOU

RSE

LEXU

STE

RRAC

E LE

VEL

LOBB

Y LE

VEL

NE

SPRE

SSO

EVEN

TLE

VEL

ATMs ArEnA LocATIon ChaseSquareNorth ChaseSquareSouth

NearTowerD

105&114

ArEnA CONTINUED LocATIon 211&226

304

THEATEr LocATIon

TheaterLobbyAisleA andB

BRID

GELE

VEL

GA

RDEN

CONC

OURS

E

151176_MSG_Bklt.indd 2 9/29/14 11:02 AM

Page 2: GUEST GUIDE - images.template.net · GUEST GUIDE A-Z LocATIon GUIDE/DIrEcTory REVISED OCTOBER 2014 151176_MSG_Bklt.indd 1 9/29/14 11:02 AM STREET LEVEL SAP MADISON CONCOURSE GARDEN

BOX OFFICEMonday–Saturday,10am–6pm.Sunday–Closed,unlessthereisa scheduledevent.Whenthereisaneveningevent,theBoxOfficewillremainopenuntilonehourafterthescheduledstart.Ticketsmaybepurchasedby:CallingTicketmaster(866)858-0008 On-LineatTicketmaster.comInPersonatTheGarden’sBoxOffice

TicketmasterKiosks •Level2atBoxOfficeWindows8,12,16&20 •Level6at104&112 •Level8at211&226

Ticketsforindividualswithdisabilitiesmaybepurchasedbythemethodslisted,aswellasbycallingMSG’sDisabledServicesDepartment (212)465-6034,Monday–Friday,9:30am–4:30pm.

CHASE BRIDGENorth Sections310–316arelocatedontheBridgeLevelb/tTowersC&DSouthSections324–328arelocatedontheBridgeLevelb/tTowersA&B

*Knicks&Rangers,varieswithotherevents

CLUBS

LEXU

S TE

RRAC

E LE

VEL

nAmE LocATIon AccESS oPEn cLoSE beforeevent afterevent

NearSouthTerrace

NearNorthTerrace

NearSouthTerrace

BetweenTowerA&TowerD

BetweenTowerB&TowerC

NorthandSouthConciergepresentedbyLenox Hill Hospital

4PennPlazaTowerAelevator

NorthandSouthConciergepresentedbyLenox Hill Hospital

TowerAelevatorNorthandSouthConciergepresentedbyLenox Hill Hospital

TowerAelevator

NorthandSouthConciergepresentedbyLenox Hill Hospital

TowerAorTowerDelevator

NorthandSouthConciergepresentedbyLenox Hill Hospital

TowerAorTowerDelevator

90minutes*

2hours*

90minutes*

60minutes*

60minutes*

30minutes*

minimum60minutes*

30minutes*

Immediatelyafter event

Immediatelyafter event

1879ClubpresentedbyJ.P.Morgan

ClubBar&Grill

LegendsRoom

DeltaSky360°Club

MadisonClubpresentedbyFoxwoods

NESP

RESS

OEV

ENT

LEVE

L

LEXU

S MA

DISO

N SU

ITES

&

MAD

ISON

CLU

B

pres

ente

d by

FOX

WOO

DS

151176_MSG_Bklt.indd 3 9/29/14 11:02 AM

211UWC √ √ 224UWC √ √SuitesNorth √ √ √ √ √ √ √SuitesSouth √ √ √ √ √ √ √4Penn √ √ √ • √ √ Freight • • • • KEY: √=PublicAccess•=EmployeeAccessOnlyESCALATORSArEnAThereareescalatorsineachofthefour(4)Towers(A,B,C,andD).

TheClubescalatorsarelocatedontheLexusTerraceLevelandontheSAPMadisonConcoursebetweenTowersAandDandallowsspecificticketholderstoaccesstheselevels.THEATErEscalatorsarelocatedattheentranceintheChaseSquare.

FOR THE SAFETY OF OUR GUESTS, ESCALATORS MAY BE TURNED OFF UPON EXITING.

EVACUATIONIntheeventofanemergencyororderedevacuationannouncement,allteammemberswillbeavailabletoassistguests,includingindividualswithdisabilities.Guestsshouldbedirectedcalmlyandorderlytothenearestandsafeststairwaytoexit.Yoursupervisorwillprovideyouwithdetailedinformationofyourexactdutiesincaseofanemergency.

ELEVATORS ELEVATor 1 2 3 4 5 6 6.5 7 8 9 SUITES 9 10 11TOWERA √ √ √ √ √ √ √ √TOWERB • √ • • • √ √ √ √ √TOWERC √ √ • • • √ √ √ √TOWERD • √ • √ √ √ √ √ √105WC √ √ √ 108WC/109WC √ √ √

NESP

RESS

O EV

ENT

LEVE

L

STRE

ET

LEVE

L

EVENT OPERATIONS OFFICEThisistheoperationalheadquartersoftheEventOperations/Securitydepartmentduringevents.TheOfficehandlesevent-relatedemergencies,guestconcerns,medicalissuesandincidents.ArEnA LocATIon

AcrossfromTowerCelevator(RequiresTeamMemberEscort)

THEATEr LocATIon

NearSection101

151176_MSG_Bklt.indd 4 9/29/14 11:02 AM

Page 3: GUEST GUIDE - images.template.net · GUEST GUIDE A-Z LocATIon GUIDE/DIrEcTory REVISED OCTOBER 2014 151176_MSG_Bklt.indd 1 9/29/14 11:02 AM STREET LEVEL SAP MADISON CONCOURSE GARDEN

LEXU

STE

RRAC

E

LEVE

L

NESP

RESS

O EV

ENT

LE

VEL

SAP

MADI

SON

CONC

OURS

E

NESP

RESS

O

EVEN

T

LEVE

L

SAP

MA

DISO

N

CONC

OURS

EFIRST AIDArEnA THEATEr LocATIon LocATIon OffTowerCelevator AisleAinLobby (RequiresTeamMember Escort)

117

FOOD AND BEVERAGEArEnA nAmE LocATIon BackstageBar TowerA DeltaSky360˚Club BetweenTowerA (Coca-ColaFreestylemachines) &TowerD Event Bar BetweenTowerA &TowerD GardenMarket(hotdogs&snacks) TowerA 16HandlesFrozenYogurt 115 BARS 101,102,103,105,109, 110,112,114,119 BaratTheGarden 105,119

BarMadison 101 BottledBeer/DraftBeer 109,110 Farley’s(bar)

(Coca-ColaFreestylemachines) 112 GardenPub 102 MixedDrinks 103,114 Carlos&Gabby’sKosherMexicanGrill* 111 CarnegieDeli 105 CasaNonnaPizza 117 Chicken&Fries 109,115 CoffeeandDesserts 114 DailyBurgerbyDrewNieporent 106,116 GardenMarket(hotdogs&snacks) 104,108,112,115,120 HealthyAtTheGarden(glutenfree) 119 HillCountryBarbecueMarket 107 IceCream-SoftServe 110 LobsterShrimpRollbyAquagrill 118 PopcornandBottledDrinks 113,120 SausageBossbyAndrewCarmellini 107,116 SenzaiSushi 118 SimplyChickenbyJean-Georges 106,112 SimplyTacosbyJean-Georges 112

151176_MSG_Bklt.indd 5 9/29/14 11:02 AM

FOOD AND BEVERAGE CONTINUED ArEnA nAmE LocATIon

BARS

204,208,209,210,211, 212,215,220,221,223, 224,225,226,227 BaratTheGarden 204,211

BottledBeer/DraftBeer 210,212,220,221 223,224,225 GardenPub 209,226 KelvinNaturalFrozenDrinks 221 MixedDrinks&Bars 208,215,227 CarnegieDeli 204 CasaNonnaPizza 224 Chicken&Fries 210 DailyBurgerbyDrewNieporent 210 GardenMarket(hotdogs&snacks) 201,204,207,212,216, 217,218,219,225 IceCream-SoftServe 213 LaEsquinaNachos 202 Popcorn 213 SausageBossbyAndrewCarmellini 223 SimplyChickenbyJean-Georges 203

GardenMarket(hotdogs&snacks) 416,417,419

BaratTheGarden 305 BridgePub 320 CasaNonnaPizza 321 Chicken&Fries 304 DailyBurgerbyDrewNieporent 306 GardenMarket(hotdogs&snacks) 318,322 BaratTheGarden 209,225

GardenMarket(hotdogs&snacks) 210,223

* TypicallyopenSunday–ThursdayOpenedlocationsvarybaseduponevent

GARD

EN

CONC

OURS

E BL

UESE

ATS

LE

VEL

BRID

GE

LEVE

LUP

PER

GARD

EN

CONC

OURS

E

THEATEr nAmE LocATIon

Bar TheaterLobby ConcessionStand TheaterLobbyDeltaSky360°Lounge AisleA&B,justbeforeTheaterdoors

151176_MSG_Bklt.indd 6 9/29/14 11:02 AM

Page 4: GUEST GUIDE - images.template.net · GUEST GUIDE A-Z LocATIon GUIDE/DIrEcTory REVISED OCTOBER 2014 151176_MSG_Bklt.indd 1 9/29/14 11:02 AM STREET LEVEL SAP MADISON CONCOURSE GARDEN

SAP

MA

DISO

N CO

NCOU

RSE

GA

RDEN

CONC

OURS

E

GUEST EXPERIENCE LOCATIONArEnA TyPE LocATIon AmEnITIES

Office 117 AssistiveListeningDevices

AudioInductionLoop DesignatedDriverProgram GeneralGuestServices

Podium 227

AssistiveListeningDevices DesignatedDriverProgram GeneralGuestServices

THEATEr GuestExperienceRepresentatives(GER’s)areavailableintheTheater

BRID

GELE

VEL

SAP

MADI

SON

CONC

OURS

E

GROUP CENTRAL LocATIon oPEn cLoSE

60minutes 118 beforegame Liberty-endofhalftime 60minutes Knicks-endofhalftime 310 beforegame Rangers-endofsecond intermissionTheplaceforgroupticketbuyerstogoforgrouprelatedinformation,troubleshooting,andmore.GroupbuyersandguestswhowantinformationonpurchasinggrouppackagesmayvisitduringKnicks,RangersandLibertygames.

GARDEN OF DREAMS | TheGardenofDreamsFoundationisanon-profitcharitythatworkscloselywithallareasofTheMadisonSquareGardenCompanytomakedreamscometrueforchildrenfacingobstacles.Pleasevisitourdisplay intheChaseSquare.Formoreinformation,visitourwebsiteat Gardenofdreamsfoundation.orgorcall(212)465-4170.Gardenvision“DreamNote”–Tohaveyourpersonalizedmessagedisplayed onGardenvisionduringaKnicks,RangersorLibertygame,pleasevisitGardenofdreamsfoundation.orgatleasttwo(2)businessdaysbeforethegame.

LOBB

Y LE

VEL

LEXU

S TE

RRAC

E LE

VEL

LEVELS LocATIon

8Penn-ADAGuest,MediaandEmployeeEntrance ArenaTours BoxOffice ChaseSquare TheMSGStore TheTheateratMSG ONLY TicketmasterKiosksatBoxOfficeWindows8,12,16&20 1879ClubpresentedbyJ.P.Morgan BoardRoom ClubBar&Grill LegendsRoom TheTheateratMSG

STRE

ET

LEVE

L

151176_MSG_Bklt.indd 7 9/29/14 11:03 AM

LEXU

S MA

DISO

N SU

ITES

&

MAD

ISON

CLU

B

pres

ente

d by

FOX

WOO

DSGA

RDEN

CONC

OURS

E

SIGN

ATUR

E

SUIT

ES/ B

LUE

SE

ATS

LEVE

L

SAP

MADI

SON

CONC

OURS

E

6WC

LEVE

L LE

XUS

MADI

SON

SUIT

ES &

MAD

ISON

CLU

Bpr

esen

ted

by F

OXW

OODS

GARD

ENCO

NCOU

RSE

SIGN

ATUR

ESU

ITES

/ BLU

ESU

ITES

/ BLU

ESU

ITES

/SE

ATS

LEVE

L

SAP

MADI

SON

CONC

OURS

E6W

CLE

VEL

NESP

RESS

O

EVEN

T LE

VEL

LEVELS CONTINUED LocATIon

DeltaSky360˚Club EventLevelSuites1–18(SouthSide) FirstAid Floor,CourtsideandRinksideSeating(Sections1-12&A-F)

Sections101–120 FirstAidat117 GroupCentralat118 GuestExperienceOfficepresentedbyLenoxHillHospitalat117 TicketmasterKiosksat104&112

WheelchairSections:101WC–109WC

LexusMadisonSuites1–58 MadisonClubpresentedbyFoxwoods59–66

Sections201–227 WheelchairSections:204LWC,217LWC,218LWC,223LWC GuestExperiencePodiumpresentedbyLenoxHillHospitalat227 TicketmasterKiosks211&226

SignatureSuites1–18(betweenTowersA&D) Sections412–421(betweenTowersB&C) WheelchairSections:412WC&421WC(betweenTowersB&C)

Sections301–328 301–303&307–309TheLounges 304–306LoungeClubSeats 310–316ChaseBridgeNorth 317–323WestBalcony 317–323WestBalcony 324–328ChaseBridgeSouth WheelchairSections:303WC,313WC,321WC,328WC BudweiserEIGHTEEN|76Balcony GroupCentralat310

WheelchairSection:211UWC(betweenTowersC&D)

WheelchairSection:224UWC(betweenTowersA&B)

BRID

GELE

VEL

UP

PER

GARD

ENCO

NCOU

RSE

LOST AND FOUNDTheCommandCenterislocatedin1968CorridorSouth(L2)acrossfromTowerAandcanbereachedbycalling(212)465-6299.

THE LOUNGESSections301–303and307–309arelocatedontheBridgeLevelontheBudweiserEIGHTEEN|76BalconybetweenTowersA&D.

LOUNGE CLUB SEATSSections304–306arelocatedontheBridgeLevelontheBudweiserEIGHTEEN|76BalconybetweenTowersA&D.

151176_MSG_Bklt.indd 8 9/29/14 11:03 AM

Page 5: GUEST GUIDE - images.template.net · GUEST GUIDE A-Z LocATIon GUIDE/DIrEcTory REVISED OCTOBER 2014 151176_MSG_Bklt.indd 1 9/29/14 11:02 AM STREET LEVEL SAP MADISON CONCOURSE GARDEN

CHAS

E SQ

UARE

SAP

MADI

SON

CONC

OURS

EGA

RDEN

CONC

OURS

EBR

IDGE

LE

VEL

MERCHANDISEArEnA nAmE LocATIon

TheMSGStore ChaseSquare

MadisonSquareGardenStore 102&114 MadisonSquareGardenExpress 110&119

MadisonSquareGardenStore 205 MadisonSquareGardenExpress 213&222

MadisonSquareGardenExpress 317

THEATErAmerchandisestandisavailableintheTheaterLobby.

MOBILE APPS

TheKnicks,RangersandLibertyhavecustommobileappstoenhancethein-arenaexperience.Fansareencouragedtodownloadandusetheteam’smobileappsavailableoniOSandAndroid,byconnectingtoMSG’sfreeWi-Finetwork,FreeMSGWiFi.KnicksandRangersFeaturesinclude: •Enhancedstatistics •GardenInfo/Maps •ChaseReviewinarenavideoreplays •ChaseExclusives(offersanddiscountsforChasecardholders) •Merchandiseorderingdeliveredtoyourseat •Food&beverageordering(limitedsections)forpick-upanddelivery •Garden366MomentsGuidepresentedbySAPLibertyFeaturesinclude: •Enhancedstatistics •TeamTwitterfeed •Teamnews •GameTrackerAdditionalfeatureswillbeintroducedthroughouttheseason.

NESP

RESS

O EV

ENT

LE

VEL

LEXU

STE

RRAC

E

LEVE

L

RESTROOMSArEnA mEn* WomEn* FAmILy

1879Clubpresented 1879Clubpresented 1879Clubpresented byJ.P.Morgan byJ.P.Morgan byJ.P.Morgan ClubBar&Grill ClubBar&Grill LegendsRoom LegendsRoom LegendsRoom

DeltaSky360˚ DeltaSky360˚ Club Club

151176_MSG_Bklt.indd 9 9/29/14 11:03 AM

ORCH

ESTR

A LE

VEL

SAP

MADI

SON

CONC

OURS

ELO

BBY

LEVE

LGA

RDEN

CO

NCOU

RSE

LEXU

S MA

DISO

N SU

ITES

&

MAD

ISON

CLU

B

pres

ente

d by

FOX

WOO

DSGA

RDEN

CO

NCOU

RSE

BLUE

SEA

TSLE

VEL

BRID

GELE

VEL

RESTROOMS CONTINUED ArEnA mEn* WomEn* FAmILy

105,110,114,118 101,103,106,108, 117 111,113,116

InMadisonClub InMadisonClub

Acrossfrom presentedby presentedby

Suite43(near Foxwoods Foxwoods

TowerD) InLexusMadison InLexusMadison Suites(Unisex) Suites(Unisex) AcrossfromSuite AcrossfromSuite 21(nearTowerA) 21(nearTowerA)

208,211,214, 209,210,212,213 227 221,224,227 222,223,225,226 418 416

421(inTowerB) 412(inTowerC)

306 304

310(inTowerD) 328(inTowerA)*ForcertainArenaevents,selectrestroomsmaychangegenderdesignation.#Babychangingstationsareavailableinmostrestrooms.#FamilyRestrooms-pleasegiveprioritytoguestswhoneedtoassistchildrenandindividualswithdisabilities.#Wheelchairaccessiblestalls-pleasegiveprioritytoindividualswithdisabilities.

THEATEr mEn WomEn

101,102 101,102

AisleA AisleB

SEASON SUBSCRIBER CENTRAL LocATIon oPEn cLoSE

118

60minutes

Knicks-endof halftime

Rangers-end ofsecond beforegame intermission

202

Liberty-endof halftime

TheplaceforKnicks,RangersandLibertysubscriberstogoforalltheirsubscriptionrelatedinformation,newsonupcomingsubscriberevents,troubleshootingandmore.GroupbuyersandguestswhowantinformationonpurchasingticketpackagesmayalsovisitduringKnicks,RangersandLibertygames.

(nearSuite elevators, northside)

(nearTowerA elevator)

SAP

MA

DISO

N CO

NCOU

RSE

151176_MSG_Bklt.indd 10 9/29/14 11:03 AM

Page 6: GUEST GUIDE - images.template.net · GUEST GUIDE A-Z LocATIon GUIDE/DIrEcTory REVISED OCTOBER 2014 151176_MSG_Bklt.indd 1 9/29/14 11:02 AM STREET LEVEL SAP MADISON CONCOURSE GARDEN

NESP

RESS

O

EVEN

T

LEVE

L

SAP

MADI

SON

CONC

OURS

E6W

C

LEVE

LGA

RDEN

CO

NCOU

RSE

SEATING SECTIONS AccESSIBLE SEATInGArEnA AccESSIBLE TyPE AccESS noTES SEcTIon

1–12&A–F Wheelchair,

TowerAorTowerD

Allevents

AisleTransfer

elevator

Accessible

General

andADA ticketswill

Admission

readWWHEEL, TTRANSor ADA

101–120 Aisle

TowerA,B,CorD Transfer andADA

101WC Wheelchair

Tower A,B,CorD elevatortoL7

(LexusMadisonSuites Level)andthen wheelchairliftto platform.When releasedforsaleto generalpublic,same accessexcept4–5 stepstowheelchair platform.

103WC Wheelchair

Tower D,A,BorC elevatortoL7 (LexusMadisonSuites Level)andthen wheelchairliftto platform.When releasedforsale, sameaccessexcept 4–5stepsto wheelchairplatform.

105WC

Wheelchair Tower D,A,BorC

elevatortoL6orL7 andthen105WC elevatoronly

108WC

Wheelchair Tower C,A,BorD

&109WC

elevatortoL6orL7 andthen108WC/ 109WCelevatoronly

201–227 AisleTransferTower A,B,C,orD

Requires

&ADA elevators

walking up/down6-8 steps to enter sectionfrom concourse

204LWC Wheelchair Tower A,B,C,Dor

Wheelchair

SuiteelevatortoPlatform

L8thenwheelchair lifttoplatform 204LWC Wheelchair Tower A,B,C,Dor Barstool Suiteelevator Locations

217LWC Wheelchair Tower C,A,B,orD elevator

151176_MSG_Bklt.indd 11 9/29/14 11:03 AM

STRE

ET

LEVE

L LO

BBY

LEVE

LBR

IDGE

LE

VEL

UPPE

R GA

RDEN

CONC

OURS

EGA

RDEN

CO

NCOU

RSE

SEATING SECTIONS AccESSIBLE SEATInG CONT.ArEnA AccESSIBLE TyPE AccESS noTES SEcTIon 218LWC Wheelchair Tower C,A,B,orD elevator

223LWC Wheelchair Tower A,B,C,orD

elevatorandthen wheelchairlift toplatform 412WC Wheelchair Tower C or B elevator

421WC Wheelchair Tower BorCelevator

303WC Wheelchair Tower A,BorD elevator 313WC Wheelchair Tower D,AorB elevator 321WC Wheelchair Tower B,AorDelevator 328WC Wheelchair Tower A,BorDelevator

211UWC Wheelchair

Tower C,A,BorD elevatortoL8and then211UWC elevatoronly.While onthislevel,thisarea doesn’thavedirect accessto400’sor BridgeLevel.

224UWC Wheelchair

Tower A,B,CorD elevatortoL8and then224UWC elevatoronly.While onthislevel,thisarea doesn’thavedirect accessto400’sor BridgeLevel.

THEATEr AccESSIBLE TyPE AccESS noTES SEcTIon

100–102 AisleTransfer

8Penn(Musthave

andADA ticketsinhand)and

102 Wheelchair

directlyintoTheater

Enter Box Office Lobby fromChase Squareandtake1968 CorridorNorth (betweenTowersC andD)andTowerC elevatortoLevel1 directlyintoTheater

200–206 AisleTransfer andADA RowZofany Wheelchair 200level

300–306 AisleTransfer andADA

BLUE

SEA

TSLE

VEL

Enter Box Office Lobby fromChaseSquareandtake1968CorridorSouth(betweenTowersAandB)or1968CorridorNorth(betweenTowersCandD)directlyintoTheater

151176_MSG_Bklt.indd 12 9/29/14 11:03 AM

Page 7: GUEST GUIDE - images.template.net · GUEST GUIDE A-Z LocATIon GUIDE/DIrEcTory REVISED OCTOBER 2014 151176_MSG_Bklt.indd 1 9/29/14 11:02 AM STREET LEVEL SAP MADISON CONCOURSE GARDEN

LOBB

YLE

VEL

TowerAelevatorinChaseSquaretoLexusTerraceLevel(L3),gopastClubEscalatorsandintoTheaterLobby.FollowAisleAtowheelchairliftandintoTheater8Penn(Musthaveticketsinhand)andTowerCelevatortoLevel2,cross1968Corridor

THEATEr CONTINUED AccESSIBLE TyPE AccESS noTES SEcTIon

200–206 AisleTransfer andADA

RowZofany Wheelchair 200level

300–306 AisleTransfer andADA

The main route is bolded. Allaccessibleseatssoldtoanindividualwithadisabilitywillhavethefollowinginformationontheticket:•WWHEEL=WheelchairorWheelchaircompanion •TTRANS=AisleTransferseatwithmovablearmrestorcompanion •ADA=AllothersIfanaccessibleseatisreleasedforsaleandsubsequentlysoldtonon-disabledindividuals,theticketswilltypicallyreadADULT;itwillnothavetheaccessiblecodeslistedabove.

SERVICE ANIMALS ServiceanimalsarepermittedatMadisonSquareGarden.TheADAdefinesaserviceanimalasanyguidedog,signaldog,orotheranimalindividuallytrainedtoprovideassistancetoanindividualwithadisability.Serviceanimalsmustbe harnessed,leashedortetheredatalltimes,unlessspecialcircumstancesexist,andwillberequiredtorestintheseatingareaoftheindividualwithadisability,ratherthanintheaisle.Aguestwhoseserviceanimalposesathreattothesafetyofotherguestsandemployeesmaybeaskedtoescorttheanimaloffthepremises.

Ifyouareanindividualbringingaserviceanimal,westronglyrecommendthatyoucontactMadisonSquareGarden’sDisabledServicesDepartmentat(212)465-6034,anyweekdayfrom9:30am–4:30pm,torequestaphotoIDforyouranimal,whichwillhelptoexpediteentryandaccess.

SIGN LANGUAGE INTERPRETED EVENTS MadisonSquareGardenispleasedtoprovidesignedperformancesforthedeafandhardofhearinguponrequest.Wewillmakeeveryefforttoaccommodateeachrequestwithappropriateadvancenotice.PleasecontacttheDisabled ServicesDepartmentat(212)465-6034,anyweekdayfrom9:30am–4:30pm, forfurtherinformation.

151176_MSG_Bklt.indd 13 9/29/14 11:03 AM

NESP

RESS

O EV

ENT

LEVE

L

LEXU

S MA

DISO

N SU

ITES

&

MAD

ISON

CLU

B

pres

ente

d by

FOX

WOO

DSSI

GNAT

URE

SUIT

ESLE

VEL

SUITES SUITES AccESS oPEn cLoSE beforeevent after event NespressoEvent 4PenntoNespresso LevelSuites1–18 EventLevel(L5) 60 30 areonSouth(31st) minutes* minutes* sideoftheArena

LexusMadison

NorthandSouth

LevelSuites1–58

Conciergepresented byLenoxHillHospital toLexusTerrace

60 30 Level(L3)andthenminutes* minutes* SuitesElevators

TowerA,B,Cor Delevator

SignatureLevel

NorthandSouth

Suites1–18

Conciergepresented byLenoxHillHospital toLexusTerrace Level(L3)andthen 60 30 SuitesElevators minutes* minutes*

TowerAorD elevator*Knicks,RangersandLiberty,varieswithotherevents

TELEPHONE NUMBERS DEPArTmEnT PHonE

ClubBar&Grill (212)465-6290 DisabledServices (212)465-6034D GeneralMSGInformation (212)465-6741 GroupSales (212)465-6080 GuestExperienceOfficepresented byLenoxHillHospital (212)465-4422E

GuestRelations (212)465-6225D LostandFound (212)465-6299 MSGNetwork (212)465-5926D NYKnicksInformation (212)465-5867 NYLibertyInformation (212)564-9622 SeasonSubscriberCentral (212)631-5767E (Knicks,Rangers&Libertygames) SeasonSubscriptions(NewSales) (212)465-6073D SeasonSubscriptions(Service) (212)465-6050DSecurity/EventEmergencyArena (212)465-6292E Security/EventEmergencyTheater (212)465-5894E SpecialEvent/CateringSales (212)465-6106 SuiteServices (212)465-6155D (212)465-6278E Ticketmaster (866)858-0008D=DayE = Event

151176_MSG_Bklt.indd 14 9/29/14 11:03 AM

Page 8: GUEST GUIDE - images.template.net · GUEST GUIDE A-Z LocATIon GUIDE/DIrEcTory REVISED OCTOBER 2014 151176_MSG_Bklt.indd 1 9/29/14 11:02 AM STREET LEVEL SAP MADISON CONCOURSE GARDEN

TEXT MESSAGING ForNewYorkKnicksandNewYorkRangersgames,wearepleasedto announcethatyoumaycontactusbytext!Letusknowofanyurgent GuestServiceissueyouarehavingatyourseatlocation.Youwillbesentanautoacknowledgementofyourtexttothesamenumberandourstaffwillmaketheirbestefforttorespondtoyourissue.Forimmediate assistance,youmayalsovisittheGuestExperienceofficepresented byLenoxHillHospitallocatednearsection117onTheSAPMadison ConcourseortheGuestExperiencePodiumpresentedbyLenoxHill Hospitalnearsection227onTheGardenConcourse.

TextHELPMEalongwithyourSection,Row,Seat NumberandabriefdescriptionofyoururgentGuestServiceissuetoMSGNY (67469).Pleasenoteyourtextmustcontainonlyalphanumericcharacters.Messageanddataratesmayapply.Nopurchaseisrequiredtotakeadvantageofthisservice.

We’reheretohelpmakeyourexperienceattheGardenapositiveandmemorableone!

THEATER AT MSG | TheTheateratMadisonSquareGardenisaseparatevenuelocateddirectlybelowtheMadisonSquareGardenArenaandutilizesthesameChaseSquareentranceon7thAvenueand32ndStreet.TheTheater atMSGhostseventssuchasconcerts,familyshows,boxingand graduationsandhasseatingfor5,600.

TICKETS PleaseseeBoxOffice.

TOURS TheMSGAllAccessTouroffersabehind-the-sceneslookattheWorld’sMostFamousArena!ExplorethelegendaryGardenandover130yearsoficonichistory.Hours of Operation:Daily:10:30am–3:00pmTickets:Sameday–soldinTheMSGStorelocatedinChaseSquareFuturedates–soldviaTicketmasterandattheMSGBoxOfficeFormoreinformation,pleasecall(212)465-6741orvisitmsgallaccesstour.com Pleasenote:Tourcontentandschedulearesubjecttoavailabilityandmaychangedependingonvenueactivity.

GuestsmayalsovisittheStageDoorTouratRadioCityMusicHalllocatedat50thStreetand6thAvenue.Formoreinformation,pleasevisitradiocity.com/tours

SAP

MA

DISO

N CO

NCOU

RSE

GARD

EN

CONC

OURS

E

LEXU

S TE

RRAC

ELE

VEL

WATER FOUNTAINS ArEnA THEATEr LocATIon LocATIon

101,103,111, Lobby 114,117

208,217,221,227

151176_MSG_Bklt.indd 15 9/29/14 11:03 AM

WEST BALCONYSections317-323arelocatedontheBridgeLevelbetweenTowersB&C.

WHEELCHAIR ESCORTS Guestswithmobilityimpairmentswhodonothaveaccesstoawheelchairmayrequestawheelchairtotransporttheindividualto/fromtheirseat,freeofcharge.Pleasebeawarethatourteammemberswillnotremainwithyouduringtheevent,norwilltheyallowyoutoremaininorkeepthewheelchairforthedurationoftheevent.Intheeventaguestrequirestheuseofawheelchairforthedurationoftheevent,werecommendbringingyourownwheelchairorothermobilitydevice.ThewheelchairescortareaislocatedatTowerAelevatorinChaseSquare,justbeforetheBoxOffice. SimplypickuptheCourtesyphonetorequest.

WHEELCHAIR LIFTSThewheelchairliftsarefortheexclusiveuseofourguestswithdisabilities.

WHEELCHAIR/MOBILITY DEVICE STORAGE ArEnA Guestswhowishtotransfertoaseatfromtheirwheelchairorwhohaveamobilitydevice,suchasawalker,maystoreitattheGuestExperienceofficelocatedatsection117oratthepodiumlocatedatsection227.

THEATEr PleaseseeanEventSupervisor.

WHEELCHAIR SEATING & PLATFORMSPleasesee“SeatingSections”foraccessinformation.Locatedonalllevels.

WiFi FreeWi-FiaccessisavailabletoallguestsinallpublicareasintheMSGArenaandTheater.SimplyselectournetworkatFreeMSGWiFi.

151176_MSG_Bklt.indd 16 9/29/14 11:03 AM

Page 9: GUEST GUIDE - images.template.net · GUEST GUIDE A-Z LocATIon GUIDE/DIrEcTory REVISED OCTOBER 2014 151176_MSG_Bklt.indd 1 9/29/14 11:02 AM STREET LEVEL SAP MADISON CONCOURSE GARDEN

Madison Square Garden Arena and The Theater at MSG 4PennsylvaniaPlaza (7thAvenue&32ndStreet)NewYork,NewYork10001•(212)465-6741thegarden.com theateratmsg.com

Radio City Music Hall 1260AvenueoftheAmericas (6thAvenue&50thStreet)NewYork,NewYork10020•(212)247-4777radiocity.com

The Beacon Theatre 2124Broadway (Broadway&74thStreet)NewYork,NewYork10023•(212)465- 6500beacontheatre.com

The Chicago Theatre 175NorthStateStreet (NorthStateandLakeStreets)Chicago,Illinois60601•(312)462- 6300thechicagotheatre.com

The Forum 3900WestManchesterBlvd (PrairieAvenueandPincayDrive)Inglewood,CA90305•(310)330-7300fabolousforum.com

THE mADISon SQUArE GArDEn comPAny VEnUES

/MadisonSquareGarden @TheGarden

@MadisonSquareGarden

#TheGarden

151176_MSG_Bklt.indd 17 9/29/14 11:03 AM

7th AVENUE

33

st STR

EET

31

st S

TREE

T3

1st S

TREE

T

33

st STR

EET

8th AVENUE

100 LEVELACCESSIBLENESPRESSO EVENT LEVEL SUITES MADISON CLUB

PRESENTED BY

FOXWOODS LEXUS MADISON LEVEL SUITES

A l l S u i t e s a n d C l u b s a r e a c c e s s i b l e

LE

XU

S M

AD

ISO

N L

EV

EL

SU

ITE

S

L

E

XU

S M

AD

ISO

N L

EV

EL

SU

ITE

S

62636465

01

02

03

04

05

06

07

08

09

10

11

12

13

14

15

16

17

18

19

20

21

22

23

24

2526

27

596061

MADISON CLUB PRESENTED BY FOXWOODSMADISON CLUB PRESENTED BY FOXWOODS

66

28 29 30 31 3233

3435

36

37

38

39

40

41

42

43

44

45

46

47

48

49

50

51

52

53

54

55

56

57

58

1919

2020

2121

44

1717

1616

1515

1414

1313

1212

1111

1010

1818

55

667788

112233

99

LIBERTY BASKETBALL

/MadisonSquareGarden @TheGarden

@MadisonSquareGarden

#TheGarden

151176_MSG_Bklt.indd 18 9/29/14 11:03 AM

Page 10: GUEST GUIDE - images.template.net · GUEST GUIDE A-Z LocATIon GUIDE/DIrEcTory REVISED OCTOBER 2014 151176_MSG_Bklt.indd 1 9/29/14 11:02 AM STREET LEVEL SAP MADISON CONCOURSE GARDEN

7th AVENUE

33

st STR

EET

31

st S

TREE

T3

1st S

TREE

T

33

st STR

EET

8th AVENUE

324

325

326

327

328

215P

216217218

219

221

222

223

225

226

227

119

118

117

116

115

114

112111

110

109

108

107

106

105

104

103102101

120

113

201

202205

206

207

208

209

210

211

212

213

214

224

0102

0304

0506

07

08

09

10

11

12

13

14

15

16

17

1819

2021

2223

2425

2627

MADISON CLUB PRESENTED BY FOXWOODSMADISON CLUB PRESENTED BY FOXWOODS

28 29 30 31 3233

3435

3637

38

39

40

41

42

43

4445

46

47

48

49

50

51

52

5354

5556

5758

321 320 319318

317323322

420

419417 416

414

413

418 415

421 WC 412 WC

203204

220

6263646559

606166

314

315

316

313

312

311

310

12

34

5 6 7 8 9 10 11 12131415

1617

18

400 LEVELBLUE SEATS

300 LEVELWEST BALCONY

300 LEVELLOUNGE CLUBSEATS

200 LEVEL

300 LEVELCHASE BRIDGESOUTH

300 LEVELCHASE BRIDGENORTH

300 LEVELTHE LOUNGES

100 LEVEL

BarstoolsACCESSIBLE

STAGESTAGE

AA BB CC

DD

0101 0202 0303

EE FF

19

20

4

17

1615

1413

1211

10

185678123

9

THE LOUNGES

THE LOUNGESLOUNGE CLUB SEATSLOUNGE CLUB SEATSB U D W E I S E R E I G H T E E N | 7 6 B A L C O N YB U D W E I S E R E I G H T E E N | 7 6 B A L C O N YB U D W E I S E R E I G H T E E N | 7 6 B A L C O N Y

THE LOUNGES

THE LOUNGES

301301302302

303303 304304 305305 306306 307307308308

309309SIGNATURE LEVEL SUITESSIGNATURE LEVEL SUITES

LEXUS M

ADISO

N LEVEL SU

ITES

LEXU

S M

ADIS

ON

LEV

EL S

UIT

ES

LEXUS MADISONLEVEL SUITES

SIGNATURE LEVEL SUITES

MADISON CLUB PRESENTED BY

FOXWOODS

NESPRESSO EVENT LEVEL SUITES

Al l Su i tes and C lubs are access ib le

CONCERT

/MadisonSquareGarden @TheGarden

@MadisonSquareGarden

#TheGarden

151176_MSG_Bklt.indd 19 9/29/14 11:03 AM

7th AVENUE

33

st STR

EET

31

st S

TREE

T3

1st S

TREE

T

33

st STR

EET

8th AVENUE

324

325

326

327

328

215P

216217218

219

221

222

223

225

226

227

119

118

117

116

115

114

112111

110

109

108

107

106

105

104

103102101

120

113

201

202205

206

207

208

209

210

211

212

213

214

224

0102

0304

0506

07

08

09

10

11

12

13

14

15

16

17

1819

2021

2223

2425

2627

MADISON CLUB PRESENTED BY FOXWOODSMADISON CLUB PRESENTED BY FOXWOODS

28 29 30 31 3233

3435

3637

38

39

40

41

42

43

4445

46

47

48

49

50

51

52

5354

5556

5758

321 320 319318

317323322

420

419417 416

414

413

418 415

421 WC 412 WC

203204

220

6263646559

606166

314

315

316

313

312

311

310

12

34

5 6 7 8 9 10 11 12131415

1617

18

400 LEVELBLUE SEATS

300 LEVELWEST BALCONY

300 LEVELLOUNGE CLUBSEATS

200 LEVEL

300 LEVELCHASE BRIDGESOUTH

300 LEVELCHASE BRIDGENORTH

300 LEVELTHE LOUNGES

100 LEVEL

BarstoolsACCESSIBLE

RINGRING

AA

BB

0909 0808 0707

0101 0202 0303

0606

0505

0404

1010

1111

1212

19

20

4

17

1615

1413

1211

10

185678123

9

THE LOUNGES

THE LOUNGESLOUNGE CLUB SEATSLOUNGE CLUB SEATSB U D W E I S E R E I G H T E E N | 7 6 B A L C O N YB U D W E I S E R E I G H T E E N | 7 6 B A L C O N YB U D W E I S E R E I G H T E E N | 7 6 B A L C O N Y

THE LOUNGES

THE LOUNGES

301301302302

303303 304304 305305 306306 307307308308

309309SIGNATURE LEVEL SUITESSIGNATURE LEVEL SUITES

LEXUS M

ADISO

N LEVEL SU

ITES

LEXU

S M

ADIS

ON

LEV

EL S

UIT

ES

LEXUS MADISONLEVEL SUITES

SIGNATURE LEVEL SUITES

MADISON CLUB PRESENTED BY

FOXWOODS

NESPRESSO EVENT LEVEL SUITES

Al l Su i tes and C lubs are access ib le

BOXING/WWE

/MadisonSquareGarden @TheGarden

@MadisonSquareGarden

#TheGarden

151176_MSG_Bklt.indd 20 9/29/14 11:03 AM

Page 11: GUEST GUIDE - images.template.net · GUEST GUIDE A-Z LocATIon GUIDE/DIrEcTory REVISED OCTOBER 2014 151176_MSG_Bklt.indd 1 9/29/14 11:02 AM STREET LEVEL SAP MADISON CONCOURSE GARDEN

/MadisonSquareGarden @TheGarden

@MadisonSquareGarden

#TheGarden

151176_MSG_Bklt.indd 21 9/29/14 11:03 AM

7th AVENUE

33

st STR

EET

31

st S

TREE

T3

1st S

TREE

T

33

st STR

EET

8th AVENUE

324

325

326

327

328

215P

216217218

219

221

222

223

225

226

227

119

118

117

116

115

114

112111

110

109

108

107

106

105

104

103102101

120

113

201

202205

206

207

208

209

210

211

212

213

214

224

0102

0304

0506

07

08

09

10

11

12

13

14

15

16

17

1819

2021

2223

2425

2627

MADISON CLUB PRESENTED BY FOXWOODSMADISON CLUB PRESENTED BY FOXWOODS

28 29 30 31 3233

3435

3637

38

39

40

41

42

43

4445

46

47

48

49

50

51

52

5354

5556

5758

19

20

4

17

1615

1413

1211

10

185678123

9

321 320 319318

317323322

420

419417 416

414

413

418 415

421 WC 412 WC

203204

220

6263

09 08 07

06

05

0412

01 02 03

11

10

646559

606166

KNICKSVISITORS

314

315

316

313

312

311

310

12

34 5 6 7 8 9 10 11 12131415

1617

18

400 LEVELBLUE SEATS

300 LEVELWEST BALCONY

300 LEVELLOUNGE CLUBSEATS

200 LEVEL

300 LEVELCHASE BRIDGESOUTH

300 LEVELCHASE BRIDGENORTH

300 LEVELTHE LOUNGES

100 LEVEL

BarstoolsACCESSIBLE

B L U E S E AT SB L U E S E AT S

SIGNATURE LEVEL SUITESSIGNATURE LEVEL SUITES

CH

AS

E B

RID

GE

NO

RT

HC

HA

SE

BR

IDG

E N

OR

TH

LEXUS M

ADISO

N LEVEL SU

ITES

LEXU

S M

ADIS

ON

LEV

EL S

UIT

ES

W E S T B A L C O N YW E S T B A L C O N Y

CH

AS

E B

RID

GE

SO

UT

HC

HA

SE

BR

IDG

E S

OU

TH

THE LOUNGES

THE LOUNGESLOUNGE CLUB SEATSLOUNGE CLUB SEATSB U D W E I S E R E I G H T E E N | 7 6 B A L C O N YB U D W E I S E R E I G H T E E N | 7 6 B A L C O N YB U D W E I S E R E I G H T E E N | 7 6 B A L C O N Y

THE LOUNGES

THE LOUNGES

301301302302

303303 304304 305305 306306 307307308308

309309

LEXUS MADISONLEVEL SUITES

SIGNATURE LEVEL SUITES

MADISON CLUB PRESENTED BY

FOXWOODS

NESPRESSO EVENT LEVEL SUITES

Al l Su i tes and C lubs are access ib le

/MadisonSquareGarden @TheGarden

@MadisonSquareGarden

#TheGarden

KNICKS BASKETBALL

151176_MSG_Bklt.indd 22 9/29/14 11:03 AM

Page 12: GUEST GUIDE - images.template.net · GUEST GUIDE A-Z LocATIon GUIDE/DIrEcTory REVISED OCTOBER 2014 151176_MSG_Bklt.indd 1 9/29/14 11:02 AM STREET LEVEL SAP MADISON CONCOURSE GARDEN

THEGARDEN.COMTHEATERATMSG.COM

151176_MSG_Bklt.indd 23 9/29/14 11:03 AM

7th AVENUE

33

st STR

EET

31

st S

TREE

T3

1st S

TREE

T

33

st STR

EET

8th AVENUE

324

325

326

327

328

215P

216217218

219

221

222

223

225

226

227

119

118

117

116

115

114

112111

110

109

108

107

106

105

104

103102101

120

113

201

202205

206

207

208

209

210

211

212

213

214

224

0102

0304

0506

07

08

09

10

11

12

13

14

15

16

17

1819

2021

2223

2425

2627

MADISON CLUB PRESENTED BY FOXWOODSMADISON CLUB PRESENTED BY FOXWOODS

28 29 30 31 3233

3435

3637

38

39

40

41

42

43

4445

46

47

48

49

50

51

52

5354

5556

5758

321 320 319318

317323322

420

419417 416

414

413

418 415

421 WC 412 WC

203204

220

6263646559

606166

314

315

316

313

312

311

310

12

34

5 6 7 8 9 10 11 12131415

1617

18

400 LEVELBLUE SEATS

300 LEVELWEST BALCONY

300 LEVELLOUNGE CLUBSEATS

200 LEVEL

300 LEVELCHASE BRIDGESOUTH

300 LEVELCHASE BRIDGENORTH

300 LEVELTHE LOUNGES

100 LEVEL

BarstoolsACCESSIBLE

0606

0909 0808 0707

0101 0202 0303

1010

11W11W

11E11E

12120404

0505VISITORBENCH

RANGERSBENCH

19

20

4

17

1615

1413

1211

10

185678123

9

THE LOUNGES

THE LOUNGESLOUNGE CLUB SEATSLOUNGE CLUB SEATSB U D W E I S E R E I G H T E E N | 7 6 B A L C O N YB U D W E I S E R E I G H T E E N | 7 6 B A L C O N YB U D W E I S E R E I G H T E E N | 7 6 B A L C O N Y

THE LOUNGES

THE LOUNGES

301301302302

303303 304304 305305 306306 307307308308

309309SIGNATURE LEVEL SUITESSIGNATURE LEVEL SUITES

LEXUS M

ADISO

N LEVEL SU

ITES

LEXU

S M

ADIS

ON

LEV

EL S

UIT

ES

LEXUS MADISONLEVEL SUITES

SIGNATURE LEVEL SUITES

MADISON CLUB PRESENTED BY

FOXWOODS

NESPRESSO EVENT LEVEL SUITES

Al l Su i tes and C lubs are access ib le

RANGERS HOCKEY

WE SERVE WITH PASSION & PRIDE – EVERY GUEST, EVERY TIME !

151176_MSG_Bklt.indd 24 9/29/14 11:03 AM