growing with hong kong...企業理念 ﹣共生...
TRANSCRIPT
Growing with Hong Kong 與香港同步成長
總辦事處 Head Office香港九龍紅磡都會道10號國際都會大廈19樓19/F, The Metropolis Tower, 10 Metropolis Drive, Hunghom, Kowloon, Hong Kong
客戶服務中心 Customer Service Center香港九龍紅磡都會道10號國際都會大廈18樓18/F, The Metropolis Tower, 10 Metropolis Drive, Hunghom,Kowloon, Hong Kong
產品陳列室Canon Digital Magic Plaza (Showroom)香港九龍紅磡都會道6號國際都會廣場829-831室Rm.829-831, The Metropolis Mall, 6 Metropolis Drive, Hunghom,Kowloon, Hong Kong
查詢熱線Hotline: 2170 2888 網址Website: www.canon.com.hk
佳能香港有限公司 Canon Hongkong Co. Ltd.
董事長的話
企業理念 - 共生
佳能集團遍佈全球
佳能主要產品系列
佳能的香港業務
佳能香港的全面服務
開創數碼影像新紀元
辦公室系統方案
辦公室影像產品系列
影像資訊及打印新科技
影像及資訊消費產品系列
佳能的售後服務
Message from President & CEO
Corporate Philosophy: Kyosei
Canon in Global
Canon's Major Product Range
Canon in Hong Kong
Canon Hongkong Services
At the Forefront of Digital Imaging Era
Office System Solution
Office Imaging Product Series
Digital Imaging and Printing Technology
Consumer Imaging & Information Product Series
After-sales Services
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目錄 Contents
董事長 President & CEO 小西謙作 Kensaku Konishi
董事長的話
對佳能香港以至全港市民來說,2003年都是充滿挑
戰的一年。然而,佳能香港在期內的本地銷售額仍
然能突破10億港元大關,較2002年銳增50%。佳能
有此成績,全賴我們與全港市民衷誠合作、同舟共
濟,例如推出「香港加油」等活動與港人共渡難關
。我想藉此機會多謝所有鼎力支持佳能的客戶。我
們的成就,見證了我們卓越的營銷和服務實力。
佳能對本身的科技實力與研發投資引以自豪。在過
去20年,我們一直都是在美國擁有最多註冊專利權
的三大企業之一。在今天的數碼世界,科技改革步
伐急速,只有高科技公司方能即時為用家提供最先
進的產品。佳能是唯一同時擁有影像記錄、拍攝和
打印等原創技術的企業。我們擁有應用於相機和攝
錄機的影像記錄科技、用於噴墨機、雷射打印機和
多功能影印機的影像打印技術,以及儲存、編輯和
發放資訊的軟件等。
為了幫助消費者善用數碼產品,技術支援及客戶服
務的重要性正日益提高。我們已於全球各地建立銷
售及服務網絡,並盡最大努力顧及每位客戶的需
要,涵蓋銷售點以至售後服務等範疇。佳能香港更
於去年榮獲ISO 9001:2000品質證書,見證我們重
視高水平的服務標準。
為迎合客戶的需求,我們會在2004年於本港市場推
出超過100種新產品,並繼續支持香港市民,貫徹佳
能的「共生」理念,共同締造符合全人類福祉的美
好生活。
Message from President & CEOThe year of 2003 was a challenging year for both Canon Hongkong
and Hong Kong society. However, Canon Hongkong managed to
achieve domestic sales of over one billion HK dollars, a 50% increase
compared with 2002. This is attributable to our great effort in
working together with the community. We helped people of Hong
Kong to weather the economic difficulty by launching "Hong
Kong Ka Yau" Campaign. Taking this opportunity, I would like to
thank our customers for being so supportive to Canon. Our
success bears testimony to our excellent sales, marketing and
service capability.
Canon is proud of its technology and investments in R&D. The
corporation has been one of the top three companies for patent
registration in the United States in the last two decades. The pace
of the technology revolution is moving fast. Nowadays in the
digitalized world, only those companies with high technology can
deliver the latest advanced products to their end-users in time.
Canon is the only company that has the original technology
covering the recording, capturing and printing of images. We have
image recording technology applied to cameras and video
camcorders, and also image printing technology that extends to
inkjet printers, laser printers, multi-function copiers and software
technology that can archive, edit and deliver information.
To fully utilize digital products, technical support and customer
services are becoming more important to customers. We have
developed a global sales and service network and have tried our
best to take care of our customers, not only at the point of sales
but also after sales. Canon Hongkong has attained an ISO
9001:2000 certificate last year, demonstrating the high standard
of our service.
In the year of 2004, we will launch more than 100 new products
in the Hong Kong market in response to customer requirements.
We shall continue to support the Hong Kong community and to
uphold Canon's corporate philosophy, 'Kyosei', which means
'living and working together for the common good'.
M E S S A G E F R O M P R E S I D E N T & C E O董 事 長 的 話
2 3
企業理念 ﹣共生作為佳能的企業理念,「共生」理念是指為了共同的利益而工
作和生活在一起,消除由文化、風俗、語言和種族的不同而產
生的隔閡,建立一個全人類共享幸福美滿生活的社會。但我們
深感遺憾是,現今世界還存在?種種不均衡的現象─不平等貿易
、收入水平差距懸殊以及環境等問題,這些都是我們朝?「共生
」理念邁進的巨大障礙。佳能把消除這些不均衡現象視為義不
容辭的使命,今後將更不遺餘力地把這套理念付諸實踐。作為
一間真正的環球公司,不僅需要跟客戶及其所在的社區建立良
好關係,而且還要與各民族、外界社會及大自然和平共處,同
時承擔相應的社會職責。因此,佳能把「促進世界的繁榮和人
類的幸福」視為己任,沿?持續增長和進一步實現「共生」理念
的道路大步前進。
Corporate Philosophy: KyoseiThe corporate philosophy of Canon is "kyosei". A concise
definition of this word would be "Living and working
together for the common good," but our definition is even
broader: "All people, regardless of race, religion and culture,
harmoniously living and working together into the future."
Unfortunately, the presence of imbalance in our world - in
areas such as trade, income levels and the environment -
hinders the achievement of "kyosei". Addressing these
imbalances is an ongoing mission, and Canon is doing its
part by actively pursuing "kyosei". True global companies
must foster good relations, not only with their customers
and the communities in which they operate, but also with
nations and the environment. They must also bear the
responsibility for the impact of their activities on society. For
this reason, Canon's goal is to contribute to the prosperity
of the world and the happiness of humanity, which will lead
to continuing growth and bring the world closer to
achieving "kyosei".
為共同的
利益而工作和生活
在一起,消除由文化、
風俗、語言和種族的不同而產生
的隔閡,建立一個全人類共享
幸福美滿生活的社會。
All people, regardless of race,
religion and culture, harmoniously
living and working together
into the future.
C O R P O R A T E P H I L O S O P H Y : K Y O S E I企 業 理 念 ﹣共 生
4 5
Canon in GlobalFounded on 10 August 1937 with its headquarters in Japan,
the Canon Group has come a long way from a world-renowned
camera maker to a market-leading manufacturer of innovative
networking and imaging products with operations worldwide.
Canon's success is built on a clear vision to bring the benefits of
its fundamental strengths in business technologies and products
to a global home, business and industrial market. Pursuing a
strategy of global diversification, the Group has been working
assiduously to build a geographically balanced portfolio
centering on the Americas, Europe and Asia (Japan).
As its core operations, Canon produces and markets a wide
range of sophisticated technological products and systems for
personal and business applications well-attuned to the needs of
today's information-based society. In the new age of digital
network communications, we have been pursuing an initiative
to give us the power to interconnect our products and systems
over networks and develop Web services that can expand
business horizons and add new value for our customers.
Supported by a capital base in excess of 168.892 billion yen,
the Group now employs 102,500 people worldwide through
198 Group companies. With R&D as the cornerstone of its
product and technological excellence, Canon operates a
global network of R&D facilities, leveraging on the expertise
in each region to drive continued innovation and quality
improvement. The success in this area has helped secure the
Group's leading position in technology and its enviable
reputation as one of the top recipients of US patents.
佳能的核心業務,是生產和銷售適合個人與商業應用的先進
科技產品及系統,緊貼當前資訊社會的需求。在數碼網絡通
訊的新時代,我們順應大勢所趨,為各種產品與系統提供網
絡連繫功能,並發展可擴闊業務領域的網絡,不斷為客戶創
優增值。
佳能集團坐擁逾1,688.92億日圓的龐大資金,旗下198家成
員公司總共僱用102,500名員工。佳能產品和科技能發揮如
此超凡的表現,乃是以研發活動作為基石,因此在世界各地
域均設有研發中心,以發展每個地區的專長,推陳出新,不斷
提升質素及表現。研發成就有助佳能保持其在科技範疇的領導
地位,並成為擁有美國最多專利權的公司之一,在全球享負
盛譽。
市場推廣部 Marketing Subsidiaries
生產部 Manufacturing Subsidiaries
發展研究部 Research & Development Subsidiaries
Canon Hongkong Company Ltd.
佳能香港有限公司
佳能集團創立於1937年8月10日,總部
設於日本。經過多年的長足發展,集團
由 世 界 知 名 的 相 機 製 造 商 , 擴展至生
產各種創新的網絡與影像產品,業務遍
佈世界各地,穩居巿場領導地位。
佳能的成功,在於目標明確,能運用本
身在商業科技與產品方面的核心專長,
為家居、商業與工業巿場開創提升生活
質素與運作效率的科技產品。另外,集
團貫徹業務全球化的策略,平均分佈地
建立領域,並以美洲、歐洲和亞洲(日本)
為重心業務組合。
佳能集團遍佈全球
C A N O N I N G L O B A L佳 能 集 團 遍 佈 全 球
6 7
Document scannersCD document recorders
Hybrid scanners(Canon Electronics)
Reader / printersDigital micro printers
Rotary filmers(Canon Electronics)
Portable data terminalsMobile information terminals
(Canon Electronics)
3D graphic API font utilities
Document management systems
Others
CanonetDigital assets bank
Canon creator business supportCanon image gateway
Video camcorder lensesProjection TV lenses
Nursing equipment (Canon N.T.C.)
Optical sensorsContact image sensors
HDTV digital encoders / decodersOthers
Laser linear encodersHigh-precision optical equipment
Others
Production technology softwareothers
Ophthalmic equipmentImage recording equipmentDigital radiography systems
Others
V broadcasting lensesRemote control pan-tilt systems
Optical beam communication systemsOthers
Scanning steppersMirror-projection mask aligners
Plasma ashersOthers
CalculatorsElectronic dictionaries
Others(Canon Electronic Business Machines (H.K.))
Toner cartridgesBubble Jet print headsink tanks / inkjet paper
Direct print photo printersMobile photo printers
Color printersMulti-function printers
Personal-use laser beam printers
Personal-use copying machines
Image scannersFilm scanners
Multi-function facsimile machines
Personal-use facsimile machines
Digital video camcorders8mm video camcorders
Binoculars
SLR camera lenses
Film SLR camerasCompact film cameras
Advanced photo system camerasDigital SLR cameras
Digital compact camerasDirect photo printers
Others
Digital multi-function devices
FinisherAutomatic document feeders
Others
High-speed office printersOffice-use printers
Office-use facsimile machines
DrumsToners
Toner cartridges
Multimedia projectorsPresentation assistant
Network camerasVisualizers
Professional-photo printersMulti-function printers
Large-format printers
Color card printersColor label printers
(Canon Finetech)
Plate printersTube printers
(Canon N.T.C.)
閱讀器打印機
數字微蠟打印機
輪轉式影印機
(佳能電子股份有限公司)
手提式信息終端
移動信息終端
(佳能電子股份有限公司)
字形應用程序
文件管理系統
其它
佳能網絡
佳能數字網
佳能創意促進業務
佳能影像網關
攝錄機鏡頭
投影電視鏡頭
護理器械(佳能N.T.C.股份有限公司)
光學傳感器
接觸式圖像傳感器
高清晰度電視數字編碼 / 解碼器
其它
線性激光編碼器
高精度光學元件
其它
生產技術軟件
其它
眼科醫療設備
圖像記錄裝置
X光數字攝像機
其它
電視攝影鏡頭
遙控舞台系統
光線通訊系統
其它
步進儀
掩視對准儀
等離子灰化裝置
其它
計算機
電子辭典
其它
(佳能電產香港股份有限公司)
暗盒
噴墨打印頭
墨水盒 / 噴墨用紙
直駁相片打印機
手提相片打印機
彩色打印機
多功能打印機
個人用雷射打印機
個人用影印機
圖像掃描儀
底片掃描儀
多功能傳真機
個人傳真機
數碼攝錄機
8毫米攝錄機
望遠鏡
單鏡反光相機鏡頭
菲林單鏡反光相機
菲林輕便相機
先進照相系統相機
數碼單鏡反光相機
數碼輕便相機
數碼照片打印機
其它
數碼多功能複合機
全彩色影印機 / 複合機
分頁器
自動送稿器
其它
高速辦公用打印機
辦公用打印機
辦公用傳真機
感光鼓
墨粉
噴盒
專業級相片打印機
大幅面打印機
多功能打印機
板材印字機
管線印字機
(佳能N.T.C.股份有限公司)
文件掃描器
CD文件記錄器
混合掃描器
(佳能電子股份有限公司)
多媒體投影機
演示掃描器
網絡監察相機
實物投影機
彩色噴墨卡片打印機
彩色噴墨標簽打印機
(佳能阿友克股份有限公司)
個人用品PERSONAL
工業設備INDUSTRY
辦公室設備BUSINESS
The composition of Canon's complete product lineup as shown here is the result of constant efforts to maximize the potential of the Canon Group's resources.
以上產品系列是佳能集團多年來努力不懈地開發的生產成果。
佳能產品CANON PRODUCTS
Docum
ent scanners
文件
掃描
儀
Micrographic
equipment
微蠟
設備
Com
puter information
systems
電腦
信息
系統
Inte
rnet
bus
ines
s
網絡
商務
Soft
war
e軟
件Other
s其
它
Electr
onic dev
ices
電子
設備
Components
元件
Factory automation
自動化生產
Medical equipment
醫療設備
Broadcasting equipment
廣播器材
Personal information products個人信息產品
Chemical products化學製品
Bubble jet printers噴墨打印機
Copying machines
影印
機
Image scanner
圖像
掃描
器
Facsimile m
achines傳
真機
Vid
eo c
amco
rder
s攝
錄機
Bino
cula
rs望
遠鏡
Lens
es鏡
頭
Camera
s
相機
Digital m
ulti-functi
on device
s
數碼
多功
能複
合機
Full-color co
pying
machines / multi-f
unction device
s
全彩色複印機 / 複合機
Semiconductor production equipment
半導體生產設備
Laser beam printers
雷射
打印
機
Supplies, service
s and parts
產品、服務及零配件
Monochrome and color laser
beam printers
黑白 / 彩色雷射打印機
Facsimile machines
傳真機
Chemical products化學製品
Visual communication systems視像通訊系統
Bubble jet printers噴墨打印機Color card / label printers
噴墨彩色卡片
/ 標簽打印機
Material printers
材料
印字
機
C A N O N ' S M A J O R P R O D U C T R A N G E佳 能 主 要 產 品 系 列
8 9
為實踐我們的服務使命,我們設立先進的佳能 Digital Magic Plaza,
集中介紹佳能最新的影像產品以及辦公室系統設備,讓客戶可以在
舒適環境下體驗數碼科技所帶來的好處,大大提升購物樂趣。此外,
我們更首創佳能數碼學園,為客戶提供數碼相機攝影技術培訓。佳
能香港於2003年榮獲ISO 9001:2000品質證書,見證我們優質產品
及專業服務的承諾。身為社會上盡責的企業公民,佳能香港積極支
持本地的慈善事業與社區活動,對保護環境更是不遺餘力。我們在
1992年積極響應「清潔地球」活動,並參與佳能環球碳粉盒回收計
劃,把用過的碳粉盒送到中國大連工廠循環再造。
為體現我們關懷社會的精神,佳能在2003年向香港醫管局捐款150
萬港元,支持前線醫護人員對抗疫病。此外,在「全心關注您」企
業公民計劃下,我們於2003年年中推出了「香港加油」活動,加上
其他項目的配合,希望藉此重建港人信心,並向國際投資者宣傳香港
。
今日,佳能香港在本港僱用超過350名員工,包括90位全心全意為佳
能用戶服務的維修技術員。我們致力令客戶稱心滿意,爭取最優越
的市場地位,保持傲視同儕的昭著商譽。與此同時,我們亦從未忘
記身為環球商企所應肩負的企業公民責任。我們持守為全人類福祉
努力不懈的「共生」理念,務求在各方面為人類的幸福快樂和社會
繁榮作出貢獻。
of digital magic. We also operate Canon Digital School to
provide photographic training in digital cameras. Our
successful ISO 9001:2000 certification confirms the high
quality standards of our products and services.
As a responsible corporate citizen, CHK is an active supporter
of charitable and social causes, with a firm commitment to
the environment. In 1992, it actively participated in Hong
Kong's "Clean Earth" campaign. It also supports Canon's
global cartridge recycling programme by transporting used
toner cartridges to Dalian, China, for recycling.
Reflecting its concerns about the community, Canon donated
HK$1.5 million to the Hong Kong Hospital Authority to
support frontline medical staff's fight against the adversity
in 2003. As part of its "Caring For You First" corporate
citizenship programme, it also launched the "Hong Kong Ka
Yau" campaign in the same year, which together with other
activities helped to restore confidence in Hong Kong and to
promote the city to international investors.
Today, CHK employs over 350 people in Hong Kong, including
90 service technicians to provide dedicated customer service
for Canon users. Dedicated to customer satisfaction, it seeks
to build an unrivalled market position and a reputation for
business excellence second to none. At the same time,
however, the Company never forgets the importance of its
corporate responsibility as a global corporation. True to the
"Kyosei" concept, meaning "living and working together
for all people's common good", the Company works
diligently in different areas to contribute to the prosperity,
happiness and well-being of mankind, especially the
communities in which it operates.
The history of Canon Hongkong is one of continued expansion and emphasis on customer care to meet the growing needs of
the marketplace.
Canon's presence in the territory dates back to 1971 when it established a branch under its Export Operation Department for
distribution of Canon products mainly to Mainland China and Taiwan. In 1979, the local operation was registered as an independent
company and renamed Canon Hong Kong Trading Co. Ltd., signifying the emergence of Canon as part of Hong Kong.
Canon Hongkong played an increasingly important role in the Company's expansion efforts in fast-growing China, with the
establishment of a China Trade Department to explore business opportunities there, and representative offices in China to
coordinate the Group's marketing activities. In 1995, Canon Hong Kong Trading Co. Ltd. was renamed Canon Hongkong Co. Ltd.
(CHK), reflecting its growth from a trading company into broader areas of operation.
In 1997, to capitalize on the growth potential of the
Hong Kong market after the return of Hong Kong's
sovereignty to China, Canon Marketing (Hong Kong)
Co. Ltd. (CMHK) was founded. Involved in marketing,
sales and after-sales services for all Canon products in Hong
Kong, CMHK pursues a philosophy of customer care
targeting the local market.
In 2003, CHK and CMHK were merged to become the
new Canon Hongkong Co. Ltd. (CHK). The move was
driven by a new vision to achieve service excellence and
total customer satisfaction that is expected to boost
market share and further strengthen our market position.
As an initiative in support of our service mission, we set
up Canon Digital Magic Plaza, a state-of-the-art showroom
that showcases the latest in Canon products and solutions,
in a warm, caring environment to enhance our customers'
shopping experience by enabling them to enjoy the fun
Growing with Hong Kong與香港同步成長
佳能香港自成立以來,其業務不斷擴展,但始終秉持以客為尊的服務方針,並致力配合與日俱增的市場需求。
佳能在香港的發展史可追溯至1971年,當時集團在香港成立出口業務支部,主要向中國內地和台灣分銷產品。佳能在本港的業務於
1979年正式註冊為獨立公司,並易名為Canon Hong Kong Trading Co. Ltd.,標誌著佳能成為香港社區的一份子。
隨著中國經濟急速增長,佳能香港對集團擴展內地業務發揮著日益重要的作用,更為此成立中國貿易部以把握內地商機。又透過在內
地多個城市設立代表辦事處,統籌集團的推廣活動。Canon Hong Kong Trading Co. Ltd.於1995年更易名為佳能香港有限公司 (簡稱佳
能香港),以反映其在本港業務已由貿易擴展至更廣泛的領域。
香港於1997年回歸中國,為把握香港市場不斷增長所帶來的商機,我們於同年創立佳能銷售 (香港) 有限公司 (簡稱佳能香港銷售)。佳
能香港銷售針對本地市場的需要,秉承以客為尊的服務理念,專責處理佳能產品在香港的宣傳、銷售和售後服務。為秉持追求卓越,
務使顧客稱心滿意的目標,佳能香港與佳能香港銷售更於2003年合併成為全新的佳能香港有限公司 (簡稱佳能香港),並相信這項合併
會提升我們的市場佔有率,進一步鞏固佳能在香港的市場領導地位。
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C A N O N I N H O N G K O N G佳 能 的 香 港 業 務
客戶服務中心Customer Service Center 客戶服務中心位於九龍紅磡,專為攜
同佳能產品前來的客戶提供保養及維
修服務。該中心亦提供專業的技術諮
詢、特設專業用戶專櫃、收集碳粉盒循
環再造以及辨理延長保養期等服務,
全面顧及客戶的需要。
Located in Hunghom, Kowloon, the
Customer Service Center serves
customers who bring their Canon
products for repair and maintainance
service. Dedicated to customer care,
the Center provides professional
consultation concerning technical
problems and operates a special
counter for professional users. It also
collects cartridges for recycling and
provides extended warranty.
佳能數碼學園Canon Digital School
佳能數碼學園於2002年6月成立,讓客
戶透過數碼相機攝影技術培訓,體現佳
能以客為尊的服務理念。佳能數碼學園
提升客戶使用產品的技巧,以發揮產品
的更大效益,使客戶更加稱心滿意。
Established in June 2002, Canon
Digital School reflects the Company's
commitment to photographic
training in digital cameras as part of
its customer-oriented philosophy. Not
just providing services, the School
upgrades customers' skills to ensure
more effective product execution and
greater satisfaction.
港島區零件控制中心Hong Kong Depot
港島區零件控制中心位處中環,交通十
分便利,並擁有一支專業技術隊伍竭誠
為港島區客戶提供更快捷的服務,讓客
戶稱心滿意。
The Hong Kong Depot is responsible
for serving customers on Hong Kong
Island through its professional
technical team based in Central.
Reflecting Canon's commitment to
total customer satisfaction, the
location is more accessible, with a
more efficient operation to serve
customers better.
佳能產品陳列室Canon Digital Magic Plaza
佳能產品陳列室位於九龍紅磡,開放時
間為星期一至六早上11時至晚上7時。
該陳列室採用最先進的陳列設備展示
佳能主要的產品系列,讓客戶親身體
驗新奇數碼科技的奧妙和樂趣。
Located in Hunghom, Kowloon, the
Canon Digital Magic Plaza is open
11:00am-7:00pm, Mondays to
Saturdays. It serves as the focal point
for displaying Canon's major lines of
products in a state of the art facility,
while affording customers the
opportunity to enjoy and share the
fun and magic of digital
innovations.
熱線中心Call Center
熱線中心專門為客戶解答有關硬件操作
及其他技術查詢如記憶卡影像還原,並
安排軟件支援和安裝服務。客戶亦可致
電查詢新產品資料、網上登記情況及銷
售優惠等。
To handle customer enquiries about
hardware operation and other
technical problems such as recovery
of images in memory card, in addition
to providing software support service
and software installation. Customers
may also call to inquire about new
products, on-line registration and
promotional offers.
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C A N O N H O N G K O N G S E R V I C E S佳 能 香 港 的 全 面 服 務
總辦事處 Head Office於2003年遷至現址國際都會大廈的佳能香港總辦事處,專為香港顧客服務。辦事處除了制訂及執行銷售策略,亦
為所有佳能產品提供銷售與售後服務。
Canon Hongkong's Head Office, relocated to the Metropolis Tower in 2003, is focused on the needs of the local Hong Kong market. Responsible for developing and spearheading sales and marketing strategies, the office provides sales and after-sales services covering all Canon products.
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