group discussion opportunities and challenges e readiness and e government

Group Discussion:e-readiness impediments and

opportunitiesOpenCityPort

al

Delta Nigeria, November 2008

Contents

2. E-Readiness Impediments

1. E-readiness Opportunities

2.1 General African Challenges2.2 Identify the most important Challenges for the Nigerian Delta Region

1.1 General African Opportunities1.2 Identify the most important Opportunities for the Nigerian Delta Region

4. E-government Challenges

3. E-government Opportunities

4.1 General Challenges4.2 Identify the most important Challenges for the Nigerian Delta Region

3.1 General Opportunities3.2 Identify the most important Opportunities for the Nigerian Delta Region

1. e-Readiness Opportunities for Socio-economic Development: 5Ps

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1. e-Readiness Opportunities for Socio-economic Development: 5Ps

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2. Challenges to e-Readiness in Africa: 5Ps

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2. Challenges to e-Readiness in Africa: 5Ps

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3. Remembering the Benefits of the e-GovernmentA good e-Government level assures the following benefits:

Better and more flexible access (24x7 electronically) to government services:• Information is clearly organized according to the prospective user (‘citizen’,

‘business’ and ‘government’)• Users kept informed about last news and events since they are shown at a

glance.• ‘Help’ and ‘feedback’ options are accessible to solve any doubt

There is only one single counter or online “one-stop shopping” for public services

More agile service delivery

More transparency of the policies and legislation

Reference site for people living abroad of the community

For citizens

Promotion of the government making known the National Governance Plan.

More accurate information for better decision making

Cost savings: reuse and share of the existing IT assets for new offerings

Redeploy services among different agencies thanks to the faster service delivery

Definition and control of the service level agreements

Automation of the processes and improvement of the services by integrating the channels, processes and services and making a better use of the resources

3. Benefits of the e-GovernmentFor the Government

Efficiency gains: reduction of the bureaucracy, paperwork and processing time by shifting from paper-based to Web-based approval processes. This means: free time to do other things and the feeling of the work well done.

Aggregation of the information held in multiple locations by creating a unique record used by all the systems (regardless of the programming language).

For the Government employees

3. Benefits of the e-Government

1. Knowledge sharing about data and decisions made by other countries

2. Better use of the information provided by the E-participation

3. Interaction among the citizens which increase the overall economic activity of the country.

4. Increase of the tourism thanks to the knowledge about the country by other OCP Network members

5. Maintenance and continuous update of the platform that guarantee the technology and functionalities are always upgraded.

Together with the general benefits offered by e-government, OCP offers certain benefits derived from the OCP Network and the Knowledge Sharing capability:

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3.1 General Opportunities3.2 Identify the most important Benefits for the Nigerian Delta Region

3.2 Most important Benefits and Opportunities

1. .First Priority

2. .Second Priority

3. .Third Priority

4. .Fourth priority

5. .Fifth priority

Even though most benefits and opportunities are aligned (meaning that achieving one often helps achieve the other), it is important to define priorities, both for OCP and for Local Governments, in order to focalize efforts and investments.

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4. Remmebering the ChallengesThe main challenges to face to assure e-government success:1.Defining a LDA with the strategy and temporal plan 2.Convincing leaders and the rest of employees to take part3.Changing management processes4.Developing human capital and life long learning5.Provisioning of the adequate ICT infrastructure6.Seeking and establishing the collaboration with private and public organizations 7.Defining new policies and legislation

Despite of the challenges, it is a need to move to the e-Government:enhanced access to government servicesbetter data for government decision making greater efficiency for government processes and employees

The challenge is not about introducing a new type of service, but about reinventing the old: how to best perform the processes Government has performed for decades, in the electronic age.

4. Remembering the Obstacles

For the sake of decreasing public employees uncertainty about what changes e-government means for them, it will be necessary to:Communicate in a clear and transparent way, how transition and migration processes will be madeIt is highly recommended to involve employees in the e-government by: A rewarding planning

• Loss of confidentiality • Increased control by government • Distrust on the security of the Internet

Citizens’ fears

In order to increase citizens’ trust in electronic transactions, it must be developed:laws for personal and confidential data protection authentication systems

• The pressure from users/customers, • Increased control on individual performance • Job cuts

Employees’ fears

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4.2 Most important Challenges

1. .Most limiting challenge

2. . Second most limiting challenge

3. .Third most limiting challenge

4. .Fourth most limiting challenge

5. .Fifth most limiting challenge

Let us identify the most important challenges for the Rivers State: We’ll focus our attention on the initiatives and solutions that will enable us to solve these problems

group discussion opportunities and challenges e readiness and e government

Technology

general opportunities

egovernment opportunities

ereadiness opportunities

general challenges

general african opportunities

general african challenges

egovernment kno

ereadiness impediments