G R O U N D T R AN S P O R TAT I O N L O G I S T I C S

M AN A G E M E N T S E R V I C E S F O R M E E T I N G S

& E V E N T S

PRESENTED BY:

YOLANDA CARNEIRO

VP of Travel Industry Partnerships & Inside Sales

Carey International, Inc.

Carey International

• Trusted provider to over 40 Travel Management Companies, Consortia, and

Associations, representing more than 3,000 agencies and thousands of

travel professionals worldwide

• Worldwide leader in chauffeured transportation since 1921

• Two distinct service brands Carey and Embarque

• Safe and reliable service in more than 1,000 cities worldwide

• Global operating standards and consistent service levels

• Experienced chauffeurs deliver safety and professionalism

• World-class fleet of late-model executive and luxury vehicles

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Carey Global Network

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Duty of Care

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Meetings & Event Services Division

• Founded in 1984

• Specialized division of 30+ professionals that manage and support

ground transportation logistics for meetings & events

• Manage transportation for more than 4000 individual meetings and

event programs each year

• Selected to manage ground transportation for some of the largest

events in the world, (IMF, NFL Super Bowl, World Cup)

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Travel Industry Meetings & Events

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• The importance of meetings and event planning as a service

offering is increasing within the travel industry

• Evidenced by the relatively recent establishment of dedicated

M&E divisions within many TMC’s and Consortia

• Further proven by our travel industry partner’s increased

demand for M&E ground transportation management

services

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• While ground transportation only accounts for 10-12% of the

average meeting or event budget, it is most often the first and

last element of an attendee’s experience

• One mistake - a late pickup at an airport…an unsafe chauffeur

or operator…a broken air conditioner on a motor coach… can

sour the success of an entire event

The significance of ground transportation should

not be underestimated

Ground Transportation

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Understanding Needs

While program requirements will vary widely by customer, there

are only a few key universal conditions needed for success

Flawless execution of a transportation program on

the date(s) of service; no mistakes

Easy, collaborative planning process where all

requirements and key activities are documented

Clear communication channels between all parties

to be able to process changes in real-time

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Identifying Challenges

Ground Transportation gets complicated; to

ensure success you need help to manage it

• Every event has its own set of specific transportation challenges

Geography, weather, city-planning, construction, traffic,

permitting, parking, venue restriction, airport regulations, etc

• Every event has its own set of operational challenges

Number of attendees, tight event schedules, specific vehicle

requirements, expense tools, on-site staffing, etc

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Selecting a Partner

• Select a partner that can manage the whole transportation

program for you---providing on-site staff, back-office support,

and provide your agents with real-time updates

• Find a single partner that can work with you in every city; the

continuity of process and service will save your agents time,

money, and improve their experience

• Choose to work with a company that has a proven track record.

Request references to assure that the company’s work is on

par with your clients’ needs and expectations

THANK YOU

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