Dear Readers,

I am pleased to publish our 3rd edition of

Grosvenor in the Know for 2014.

I would like to take this opportuni-

ty to Thank You all for your very

positive feedback relating to the

magazine over the past 3 years

and I ask you to continue to send

in your good news, achievements,

articles, opinions and ideas be-

cause without you, ITK doesn't

work. If you have anything you

would like featured in the next

edition please email me and I would be

happy to include it in our next edition.

Lastly, I would like to thank all

of you, particularly my colleagues and friends

in Sandyford who have been so helpful in the

run up to my wedding (later this

week). I am so grateful and your

kind sentiments and encourage-

ment has meant a lot. Hopefully

I will see as many of you as pos-

sible on the night but if not, I

promise to include a sneaky pic

in the December edition for the

rest of you.

Signing off for the last time as

Marianne Lambert :) and wish-

ing you all the best.

Marianne x

!

G R O S V E N O R

S E R V I C E S N E W S L E T T E R S E P T 2 0 1 4 V O L U M E 1 I S S U E 1 1

S P E C I A L

P O I N T S O F

I N T E R E S T :

A note

from Ber-

nard

Message

from Mary

Competi-

tions

Staff News

Work News

Extra Mile

Award

FunZone

What's

Cooking

Notice

board

The Social

Committee

Autumn‘14

GROSVENORSept 2014

Hello everyone,

I would like to firstly thank everyone for their continued ef-

forts and support as we strive to become a Market leader in

cleaning, Security and facility services. We are achieving this

through delivering long term value to our customers and em-

ployees.

The last quarter has seen the mobilisation of our first fully

integrated FM contract in Ireland with Henkel. We are also

delighted to have renewed for a further three years the Nike

contract. We were delighted to be involved in the opening of the new Deben-

hams store in Cheshire Oaks and we are very proud to say we have been associ-

ated with Debenhams for the last 13 years. Our USA business has also secured

some major successes with a very large government contract. Our third IKEA

in Miami has also gone live recently with great success. Thank you everyone

involved in Ireland and the UK businesses for their support in the mobilisation.

[Continued on page 2]

Two very exciting developments have been introduced to the business in

the last quarter. The first is the Group Scheme. All Grosvenor employees

are now able to avail of significant discounts for a large variety of services

and from major businesses and retailers.

(www.grosvenorservices.groupschemes.com) Please avail of this great ser-

vice as it is for all of us to benefit from.

The second is the introduction of our Employee Assistance Programme,

Managed by a company called Health Assured. Further Information will

be sent to all of you directly over the coming weeks. This Employee assis-

tance programme and occupational health will be a great benefit to every-

one. There will be a range of free services available, if needed, to deal with personal

or professional problems. This programme I believe, demonstrates our commitment

to your health and wellbeing and our goal to become a great place to work.

Another major development for the company is the introduction shortly of our new

company Brand, logo and web site. This will greatly assist and support us in our goal

of providing high standards of service in facility management, Security and Clean-

ing. The work done in this area will greatly improve our company image in the mar-

ket place.

As a Business we aim to grow by over 70% in the next three years. We will achieve

this by concentrating on our Brand, the customers which value service excellence,

our people and becoming a high performing culture, our improved systems and our

support services to our business units.

The last Quarter saw all our entries in the ICCA awards visited and we are looking

forward to the October event. Good luck to all the entries.

The next quarter is an exciting time for the business. I ask everyone to help contrib-

ute to our goals of becoming a be a trusted partner with our client, in providing ex-

ceptional services through our committed people.

Bernard Mc Cauley

Group Managing Director

...

... ,

Hello Everyone,

One of the nice things about my new role as HR Director is that obviously it is

all about the PEOPLE.

In the last 12 weeks, I am pleased to have received fantastic support from the

Grosvenor senior leadership team and we have some exciting HR plans to en-

sure we achieve our objective to be a great place to work.

Effectively, we want you and your colleagues to have more of a voice and ensure that you

are fully engaged with our growth plans as a company. We do not need a HR qualification

to know that engaged employees are more productive, more supportive of change and more

motivated to take care of customers and deliver the standards required. It is also clear that

feeling involved and included with the company plans makes all of us feel happier at work,

healthier and keen to stay on and remain loyal to the business.

We are indeed fortunate in Grosvenor that so many people do enjoy working here and have

remained with the company for many years. This is the spirit we want to foster and it is es-

pecially important that we do not lose that spirit as we grow bigger.

You will see that we have a number of initiatives being launched and implemented to sup-

port our aspiration to be a great place to work.

The first initiative is GroupSchemes which provides access to fantastic discounts, offers

and cashback vouchers to deliver value to you and is a meaningful reward and benefit. we

hope that you are already getting familiar with the group scheme.

The second initiative is an Employee Assistance Programme (EAP) launching on 01 Octo-

ber. This scheme ensures you will have confidential access to support in the event of any

problems personal or professional, which may affect your workplace performance, your

health and general well-being. Look out for the communication and posters.

In the UK, we are also revitalising our PEP groups and taking the group on the road from

the end of October. Amanda Whyte and her team are working on this. The PEP groups

were part of our Investors in People initiative.

There is also quite a lot of work going on under the Learning and Development banner but

we will talk more about this on another occasion.

Your role as a Grosvenor employee is a vital one because you are part of the team which

makes us a successful business delivering excellence to our valued customers. And it be-

cause of our people that we ultimately create an environment which allows us to say

Grosvenor really is a great place to work!

Mary

HR Director

At Grosvenor, we believe that engaged employees are more productive, more sup-

portive of change and innovation and more motivated to take care of our customers

and deliver the standards required as well as being happier, healthier and keen to

stay .

So in quest of our goal to be a great place to work we recognise that we must re-

ward and retain our best people and encourage those that remain loyal.

We must also support those who experience personal or professional

difficulties and on that basis we are pleased to offer our employees the

following 2 initiatives.

Group Schemes is a great initia-

tive and has just been launched - this offer-

ing provides Grosvenor employees with ac-

cess to the groupschemes website offering

fantastic discounts, offers and cash back

vouchers from a huge range of high street

brands in retail, leisure, entertainment,

sports events, travel etc. group schemes is

available to all employees in UK, IRL and

USA. Group schemes benefit scheme is de-

signed to deliver great value to employees

and to impact employee retention and en-

gagement.

We understand that sometimes it can be difficult to balance the pressures of work with the

needs of home life. We also recognise that help is sometimes needed to deal with the chal-

lenges you may face in life, both practical and emotional.

We understand that sometimes life can be stressful and difficult to deal with, and can often

adversely impact your work performance, health and well-being.

As we believe that health and well being is paramount to a happy, motivated and productive

workforce we have introduced the EAP (Employee Assistance Programme) to offer you sup-

port whenever you need it.

What is an Employee Assistance Programme?

An Employee Assistance Programme is provided to you and your immediate family living

with you, to help you deal with personal and professional problems which could be affecting

your workplace performance, productivity, health and well-being.

A confidential telephone helpline is available 24 hours a day, 365 days a year, and dependent

on the nature of the issue, telephone and face to face counselling can be provided by fully

qualified professionals.

Who do I call?

We have teamed up with Health Assured, one of the leading Employee Assistance Pro-

gramme (EAP) and Occupational Health (OH) providers in the UK.

Health Assured have many years of experience of dealing with EAP’s and all the issues

which surround stress and well-being. They have qualified and experienced counsellors who

will offer help and support in a professional, friendly and non-judgmental manner. A range of

additional support is available as part of your EAP, the service can be accessed simply and

quickly and it is completely confidential to you. To find out more contact us through the de-

tails below.

What can I use this service for?

• Family Issues • Gambling • Domestic Abuse • Debt • Childcare

• Family Matters • Financial • Insurance Claims • Legal • Work

• Drugs & Alcohol • Relationships • Consumer Issues • Stress • Housing

There is a range of assistance being provided from structured telephone counselling, post

trauma support, online personal coaching tools, serious illness and accident support, online

health portal, occupational health referrals to name only some.

Please make that call, rather than allowing your concerns to grow - you can speak with the

same counsellor more than once

Free 24 HOUR

UK: 0800 030 5182 ROI: 1800 936 071

www.healthassuredeap.co.uk

Dear Friends,

I recently returned from Nepal after completing my five week physiotherapy place-

ment. It turned out to be one of the most life changing and rewarding experiences of

my life. During my five weeks in the HRDC (Hospital for the Rehabilitation of Dis-

abled Children), I worked with children from all over Nepal and India as a physio-

therapist. I dealt with a huge variety of conditions, many of which we do not see (or

even hear of) here in Ireland. Many of the patients I saw came from a very low so-

cial background and may have travelled days upon days to reach the hospital. Some

of their stories and situations were heart-breaking and I was delighted to be able to

make a difference (however small it may be) to their lives.

The following are a few of the patients who I worked with. The first two had Osteo-

genesis Imperfecta (disease which causes the bones to break easily) and the third is

a bilateral amputee who lost both her legs when a tree fell on her. She unfortunately

lost her mother in the same accident.

During my five weeks I also got the opportunity to work with this little guy Krish-

na.

.

Krishna is a 14 year old street child

from Bouddha in Kathmandu, Nepal.

Unluckily, he was stabbed in the spine

in a case of mistaken identity three

months ago and had lost the ability to

walk or stand on his own. Myself and

my two classmates, Caroline and Ri-

steard, worked with Krishna twice a

day and after our 5 weeks he had re-

gained the ability to walk using a frame

and could move around independently.

This was a huge achievement for Krish-

na and we saw a massive improvement

in his mood by the time he was dis-

charged.

I would like to thank everyone who

contributed to our fundraising efforts

prior to departure, it was an unbelieva-

ble experience and worthwhile in that

we were able to provide children like

Krishna with a level of care they

wouldn't normally receive in Nepal.

Thanks again,

Veronica Horgan

!!

Congratulations

to Kieran and

Vicky McCarthy

on the birth of

Baby Jack. Born

21st August 7lb

10oz.

! !

!!

We are pleased to say our

colleague Rudolfo Ferrer

(IKEA Warrington) is

making great progress on

the road to recovery and

we would like to wish

him well and a speedy

recovery and hope to see

him soon.

Congratulations

and well done to

Alice Manville

who celebrated a

milestone anniver-

sary in the compa-

ny on 30th June. Alice has made a

huge contribution to Grosvenor in

the 15 years she has been with the

I just wanted to take

this opportunity to

thank everyone I've

had the pleasure of

working with over the

last couple of months

and wish everyone in

Grosvenor the best.

The experience will

hopefully give me a

great head start once I get this final year in

college under my belt. In particular I'd like

to pay special tribute to Alex who made a

great (patient) teacher. I'm hoping to keep in

touch and providing I'm not too busy

'studying' for college you will see me at the

Social Club events !!

Well done to all of our “Decorate your desk”

participants whereby each person had to dec-

orate their desk in their teams colours from

the World Cup sweepstakes in order to win a

jersey of their choice.

Lisa Mc Ardle! (Australia)

In the category of “thinking outside the box

(or the office in this case!)” the winner is

Alex Soikans (Germany).

In the category of “most artistic

presentation” the winner is Pauline

Nolan.

Well done all who entered!!

[Above and

right] - Paul-

ine Nolan dec-

orated her

desk in the

Mexican col-

ours bagging

herself the

new United

jersey.

[Above and

left] - Alex Soi-

kans decorated

his desk (and

car??) in the

German col-

ours. Note the

Berlin wall and

Audi car!

Don’t forget you can also vote for your

monthly extra mile award winner on

The Hub via the quick links on the home

page

…

Introducing Eric the bat ..our newest member at Bicester Village.

He was found on the mall all alone and had lost his mum-

my. Nicky radioed through to us as she though Eric was

dead, but low and behold he took a breathe and started to

crawl, she picked him up and brought him back to the

warmth of the porta cabin.

The client called the RSPCA but they couldn't help so he

then tried the bat rescue centre about 20 miles away from

Bicester but hey had no vehicle to pick the poor lost soul up.

Whilst he was making the calls, I put Eric in the inside of

my jacket to keep him warm and safe from the evil preda-

tors, Trace then spoke to the bat rescue centre for advise, we

were told to put him into a shoe box making sure he had

some air vents and a little bit of water.

So then I jumped into the bat mobile (Grosvenor van) and

rushed him to the bat centre, where they are keeping him

warm and feeding him until he is strong enough to be able to

be set free, he will hopefully be coming home in the very near future (when he has

grown up a bit).

Tanya Proudfoot (Account Manager, Bicester Village)

IKEA Miami—Grand

Opening 27th August

2014

[Right] Estrella Marimon

(Site Supervisor) is hold-

ing a training session

with all the new hires.

[Below] Meet the IKEA

Miami Team.

[Below} Meet the

Miami Pot wash

team

/–

I would like to take this opportunity to thank

our Management team in IKEA Manchester for

their support in travelling to Miami, Florida at

short notice to assist in the start-up of the new build contract due to open 3rd Septem-

ber.

Both Lorraine (Site Manager) and Rosie Warren (stand in supervisor) are booked in

for two weeks there to mentor and guide the Grosvenor team and ensure a smooth

introduction for IKEA in the States. This is the third IKEA contract now in Florida

that has seen the benefit of our UK team’s experience. Let’s hope it will not be the

last and we are successful in being awarded further IKEA’s as a result of this rela-

tionship. Next time we will perhaps change the team attending if we are asked again,

others can then top up their tans.

Many of you will know about the tragic road traffic accident involving our co-worker

Rudolfo “Eddie” Ferrer on the M6 near Stafford in late June. Sadly, Rudolfo lost his

wife in this awful tragedy and our hearts go out to him and his family—we are think-

ing of you all. We are pleased to say Rudolfo is making great progress and we wish

him well and a speedy recovery and hope to see him soon.

Grosvenor co-workers in IKEA Thurrock have recently

been trialling the new near miss report form designed by

George Parish. No one has yet reported any Boeing 737’s

landing in Lakeside Thurrock, howev-

er all staff have been warned to wear

their helmets in case they get a sight-

ing. One co-worker stated “ If Quantas comes in that low I can as-

sure you I will not be reaching for my pencil to report that”! On a

serious note, the trialling of the form in Thurrock should not stop

anyone reporting a near miss elsewhere on any contract in the com-

Did you know that member ship of the social

committee is now absolutely free???

If you would like to join the social committee, please contact Com-

mittee Chairperson, Laura Ludwig @

socialclub@grosvenorservices.com

To be in with a chance of winning €50 / £50 voucher simply complete the above Ar-

rowWord crossword and all correct entries will be entered into a draw to win a vouch-

er worth 50 euro / pounds.

Please send all completed entries FAO Marianne Lambert, 64C Heather Road,

Sandyford Ind Est, Dublin 18 or email mlambert@grosvenor.ie

********Applicable to Ireland / UK entrants only—Apologies ********

Still out there...

If you are interested in joining the Grosvenor Social

Committee then please feel free to sign up because we

want you! To fin out more information, speak to the

chairperson of the Grosvenor Social Committee Laura

Ludwig (HR, Sandyford) or VP Alex Soikans

(Technical coordinator).

The Social Committee

is responsible for or-

ganising and managing

all social events in

Grosvenor (Ireland) to

include nights out, day time events, and fundraisers.

We are yet to receive a correct entry for the

June 2014 Arrow Word so try again this time..

Obviously, Laura Ludwig, HR Adminis-

trator at the Dublin office hasn’t learned

her lesson from last year and has com-

peted in another iron distance triathlon,

Hardman Killarney 2014.

The race took place in Killarney, Co.

Kerry with a 3.8km (2.4mi) swim in

Lough Leane, 180 km (112mi) cycle on

the Ring of Kerry and a 42km (26.2mi)

run in Killarney National Park.

The race began at sunrise on Saturday 23rd August 2014 at 6:30am with a cut-off

time of 11:00pm. Laura finished with an overall time of 16 hrs 9 mins, complet-

ing the swim in 1 hr 40 mins, the bike in 8 hrs 48 mins and the run in 5 hrs 30

mins. She is happy to announce that she made the 11:00pm cut off time with a

few minutes to spare and was the final finisher of the night.

On a serious note, congratulations and well done Laura, You should be very

proud.

Congratulations to the

Team of the Year IKEA

Belfast.

Pictured [left] Iain Jeffray

(Operations Manager),

Greg Gora (Site Supervi-

sor) and the team at IKEA

Belfast.

Congratulations and Well Done !! to all of our Extra Mile

Award Winners.

Thank you for your hard efforts and keep up the good work.

June

Ireland Ops: Pauline Collins

UK Ops: Richard Rayson

UK Ops: Greg Gora

UK Cleaning Op: Anda Fernate

July

UK Cleaning Ops 1: Trace Hughes and Flavino Periera Saldhano

UK Cleaning Ops 2: Roberto Grizales (IKEA Thurrock)

Ireland Ops: Marianne Lambert (Snadyford, Dublin)

Ireland Cleaning Op: Tom Valentine

(M&S Newbridge)

Well done to all who were nominated and thank you for

your hard work

-Remember there's always next month!

We would like to take this opportunity to welcome all of our new col-

leagues to Grosvenor.

Alan Wibby

H&S Support Manager

(UK)

Gavin Brady

Key Acc Manager

(IE)

Aidan Donovan

Area Manager, Dublin

(IE)

—

Congratulations and well done to

our team in Debenhams Cheshire

Oaks (North West England).

The Cheshire Oaks Store opened

on 21st August last.

We wish you all the best. Also wishing Good luck to our team preparing for the

new opening of Debenhams Lincolnshire Shopping Park, due to open in October

2014. The new store will occupy 40,000 ft housing across two floors.

Cheshire Oaks [right]

is the first Debenhams

store in their exciting

new retail park format.

Please do continue to send us in your recipes and pic-

tures of your version of our featured recipes.

Method

Preheat oven to 200 degrees.

Cook the rice according to pack instructions. Drain and set aside.

Mix together the hoisin sauce, Soy sauce, Sweet Chilli Sauce, garlic cloves and

set aside.

Prepare your pork steak (remove any fat and cover the steak in 7 spice)

Place the pork steak and sauce to a large baking dish and place in the centre of the

over.

Cook for 30-40 minutes (depending on the size of the pork steak—cooking advise

will be on the pack). Turn the pork halfway through (basting the top in the sauce).

When cooked, allow pork to sit for 2

minutes and cut into inch thick slices.

Meanwhile, heat 1 tbsp oil in a wok

over a high heat; scramble the eggs for 2

minutes. Add the remaining oil, stir in the

cooked rice and the peas, then fry for anoth-

er 3 - 5 minutes. Season and serve with the

hoisin pork.

Enjoy :)

Ingredients 200g Rice (Long Grain, Brown or Basmati)

1 jar Sharwoods Stir Fry Hoi Sin And Spring Onion Sauce 195G3cm

2 garlic cloves, halved

150ml (small bottle) of light soy sauce

7 Spice mix

1 Large pork steak

2 Tables spoons of sweet chilli sauce

1. How long have you worked in the company?

16 Years

2. What did you want to be when you were little?

A Dancer

3. If you could describe yourself in 2 words what words

would you use?

Patient, Underrated

4. If you could be a fictional character who would you be?

Lara Croft

5. Who would you get to play you in a movie about your life?

Charlize Theron

6. If you could be anywhere in the world right now?

Venice

7. A picture that sums you up…

Calm and warm, before the sea ripples and the storm starts

-

,

Grosvenor Cleaning Services

Dublin -

64C Heather Road

Sandyford Ind Estate

Dublin 18

Ireland

Phone: +353 1 2954866

Fax: +353 1 2954301

E-mail: ireland@grosvenor.ie

Skegness UK -

10 Algitha Road

Skegness

Lincs, PE25 2AG

Phone: +44 1790 754 580

Birmingham UK -

Quattro House, The

Courtyard

Roman Way,

Birmingham B46 1HQ

Phone: +44 121 366 0560

Athlone -

Magazine Road,

Athlone,

Co.Westmeath

Phone: +353 906 490 748

Cork -

Ground Floor

Unit 28, East Gate Drive

Little Island, Cork

Phone: +353 21 435 5112

If you have anything you would like to submit or anything you would like men-tioned in the next edition of “Grosvenor in the Know”, please feel free to send it directly to Marianne Lambert via email (mlambert@grosvenor.ie), fax (+353 1

2958119), or via post to the Dublin address above.

Dublin Stores-

Unit C2, 14 Magna Business Park

City West

Dublin 24

Ireland

Phone: +353 1 421 5082

www.grosvenorservices.com

Belfast -

Ground Floor, Unit 4, Building

9, Citylink Business Park,

Belfast BT12 4HQ

Phone: +353 906 490 748 UK Stores-

Unit 3, Hardwick Court,

Alford,

LN13 9JE

Phone: +44 1507 466 388

Keep an eye out for details of

our winter photo competition

….coming soon!

Congratulations to Sheila Mac Donald, win-

ner of our Summer Photo competition with

the stunning ‘Cinque Terre, Italy’.

Sheila has begged herself a printed canvas of

her photo!

Congratulations and well done!