Graphs inspired by “The Service Innovation Handbook” by Lucy Kimbell

Achievement Learning

Success / Failure Insights

Rigid Adaptable

Mindset 1 Mindset 2

When your focus is on…

You’re more likely to see…

And your approach is…

Patchy InevitableAs a result,

progress is…

Smashed ValuedObstacles should be…

Anaemic Erratic Electric

Reactive“deal with”

Creative“make happen”

MINDSET

Impact

Productivity

LEARNING

ENGAGEMENT

Creativity

-10x

1x

10x

ResourcesTemplate:

• Click here to access the Experiment Template

Blogs:

• How to deal with the new and different

• Be an experimentalist

• The way things are

• How to be curious