government-to-business portal portals are emerging as new single points of access for citizens and...
TRANSCRIPT
![Page 1: Government-to-Business Portal Portals are emerging as new single points of access for citizens and businesses Brings citizen-centred functionality to](https://reader036.vdocuments.site/reader036/viewer/2022062322/56649ead5503460f94bb4962/html5/thumbnails/1.jpg)
![Page 2: Government-to-Business Portal Portals are emerging as new single points of access for citizens and businesses Brings citizen-centred functionality to](https://reader036.vdocuments.site/reader036/viewer/2022062322/56649ead5503460f94bb4962/html5/thumbnails/2.jpg)
Government-to-Business PortalGovernment-to-Business Portal
Portals are emerging as new single points of access for citizens and businessesBrings citizen-centred functionality to
online GovernmentKey to overcoming lack of cross-agency
cooperationCan deliver services based on customer
needs and hide organisational complexity
![Page 3: Government-to-Business Portal Portals are emerging as new single points of access for citizens and businesses Brings citizen-centred functionality to](https://reader036.vdocuments.site/reader036/viewer/2022062322/56649ead5503460f94bb4962/html5/thumbnails/3.jpg)
eCitizen CentreeCitizen Centre
Education
Town
Business Town
Register
Birth
Going to
School
Get
Married
Start a Family
![Page 4: Government-to-Business Portal Portals are emerging as new single points of access for citizens and businesses Brings citizen-centred functionality to](https://reader036.vdocuments.site/reader036/viewer/2022062322/56649ead5503460f94bb4962/html5/thumbnails/4.jpg)
Cultural Challenges : Cultural Challenges : #1 Strong Leadership#1 Strong Leadership
Public sector reform process has led to greater focus on departmental objectives
However, optimising the effectiveness of individual departments may lead to sub-optimisation at whole-of-Govt level
Top leadership must set the tone for thinking “Many Agencies, One Government”
![Page 5: Government-to-Business Portal Portals are emerging as new single points of access for citizens and businesses Brings citizen-centred functionality to](https://reader036.vdocuments.site/reader036/viewer/2022062322/56649ead5503460f94bb4962/html5/thumbnails/5.jpg)
#1 Strong Leadership#1 Strong Leadership
Established the Pro-Enterprise Panel comprising :Head of Civil Service, Permanent SecretariesPrivate Sector CEOs
Seeks feedback on business rules which need to be changed; two week response time for agencies
High level focus enables policy changes
![Page 6: Government-to-Business Portal Portals are emerging as new single points of access for citizens and businesses Brings citizen-centred functionality to](https://reader036.vdocuments.site/reader036/viewer/2022062322/56649ead5503460f94bb4962/html5/thumbnails/6.jpg)
#2 Cross-Agency Mindset#2 Cross-Agency Mindset
Formation of Amoeba TeamsFocus on cross-agency projectsFocus on speed : 90 day life-spanHand-over to implementation team thereafter
Amoeba Team for integrated business license approvalsLed by young officers with no pre-conceived
notions
![Page 7: Government-to-Business Portal Portals are emerging as new single points of access for citizens and businesses Brings citizen-centred functionality to](https://reader036.vdocuments.site/reader036/viewer/2022062322/56649ead5503460f94bb4962/html5/thumbnails/7.jpg)
Business Licensing Project : OASISBusiness Licensing Project : OASIS
OASIS
One-Form for registration &
application of licences
Information about licences
Track status of registration and applications
Single bill payment
![Page 8: Government-to-Business Portal Portals are emerging as new single points of access for citizens and businesses Brings citizen-centred functionality to](https://reader036.vdocuments.site/reader036/viewer/2022062322/56649ead5503460f94bb4962/html5/thumbnails/8.jpg)
#3 Role of Govt in Digital Era#3 Role of Govt in Digital Era
Need to examine role of Government in the digital era : Make basic information available onlineYellow-Pages Rule : If the service can be
provided by the market, Govt should stay out
Facilitate public-private partnershipsExample of Singapore Registry of
Companies
![Page 9: Government-to-Business Portal Portals are emerging as new single points of access for citizens and businesses Brings citizen-centred functionality to](https://reader036.vdocuments.site/reader036/viewer/2022062322/56649ead5503460f94bb4962/html5/thumbnails/9.jpg)
Process Challenges : Process Challenges : #1 Putting Govt Online#1 Putting Govt Online
Put online all Government transactions which can be online
For mutual benefit : businesses have access to Govt anytime, anywhere; Govt gains by less data entry, fewer errors, and smoother data exchange
Trade-off between cost and service quality, and between service channels
![Page 10: Government-to-Business Portal Portals are emerging as new single points of access for citizens and businesses Brings citizen-centred functionality to](https://reader036.vdocuments.site/reader036/viewer/2022062322/56649ead5503460f94bb4962/html5/thumbnails/10.jpg)
#2 Streamlining of processes#2 Streamlining of processes
Streamline to simplify administrative processes and improve response time :Review impediments to digitising servicesSet up Speed Teams for ENTreprises
(STENT)
Streamline Government procurement rules to reduce complexity and benefit from the Web
![Page 11: Government-to-Business Portal Portals are emerging as new single points of access for citizens and businesses Brings citizen-centred functionality to](https://reader036.vdocuments.site/reader036/viewer/2022062322/56649ead5503460f94bb4962/html5/thumbnails/11.jpg)
GeBizGeBiz
Integrated, end-to-end, web-based system to facilitate online procurement for the Singapore public sector
![Page 12: Government-to-Business Portal Portals are emerging as new single points of access for citizens and businesses Brings citizen-centred functionality to](https://reader036.vdocuments.site/reader036/viewer/2022062322/56649ead5503460f94bb4962/html5/thumbnails/12.jpg)
Technology Challenges : Technology Challenges : #1 Service-wide ICT Infrastructure #1 Service-wide ICT Infrastructure
E-Government offers the possibility of strategic transformation in delivery of public services through technology
Central deployment of ICT infrastructure can minimise costs and reduce time-to-market
![Page 13: Government-to-Business Portal Portals are emerging as new single points of access for citizens and businesses Brings citizen-centred functionality to](https://reader036.vdocuments.site/reader036/viewer/2022062322/56649ead5503460f94bb4962/html5/thumbnails/13.jpg)
Public e-Services Infrastructure Public e-Services Infrastructure (Psi)(Psi)
1st ISP 2nd ISP
Internet
PublicUser
Trusted User(Ministry)
PSNetCSNet
ISNet
services & toolse.g. SMC &eService Generator
Trusted User(StatutoryBoard)
PSi
services & toolse.g. SMC &eService Generator
![Page 14: Government-to-Business Portal Portals are emerging as new single points of access for citizens and businesses Brings citizen-centred functionality to](https://reader036.vdocuments.site/reader036/viewer/2022062322/56649ead5503460f94bb4962/html5/thumbnails/14.jpg)
#2 E-Service Enablers#2 E-Service Enablers
AuthenticationNeed to manage tendency to over-declare
authentication requirementsmany e-services do not require authentication
Simple User ID and PIN can suffice in many e-services requiring confidentiality
E-PaymentNeed for universal access and low cost, e.g.
Internet Direct Debit
![Page 15: Government-to-Business Portal Portals are emerging as new single points of access for citizens and businesses Brings citizen-centred functionality to](https://reader036.vdocuments.site/reader036/viewer/2022062322/56649ead5503460f94bb4962/html5/thumbnails/15.jpg)
ConclusionConclusion
Life events in starting your businesses
Before you Start• Govt Assistance Scheme • Access Govt Research & Statistic
Register your Business•Register Name of Business •Register Web Site Name
IPR & Branding •Registering Trade Mark & Design @ IPOS
Find Employees•Job Match @ MOM•Training Incentive Schemes
Company Tax & CPF •Company Tax @ IRAS•CPF Contribution
Business Regulation•Application of Licenses & Permits
Find Office Space• Application for JTC factory