government of pakistan - nitb

Government of Pakistan Ministry of Information Technology & Telecommunications

NATIONAL INFORMATION TCHNOLOGY BOARD (NITB) *****

1 | P a g e T e n d e r D o c u m e n t s - N I T B

Government of Pakistan

NATIONAL INFORMATION TECHNOLOGY BOARD (NITB)

Ministry of Information Technology & Telecommunications

INVITATION FOR BIDS

SELECTION OF HUMAN RESOURCE (HR) OUTSOURCING SERVICE PROVIDER FOR

PROVISION OF SERVICES OF SKILLED IT HUMAN RESOURCES (HR) TO NITB

Tender No. NITB-4(299)/2019

March 31, 2021

www.nitb.gov.pk

Plot no 24-B, Street No 6, Sector H-9/1, Islamabad

http://www.nitb.gov.pk/




TABLE OF CONTENTS

EXECUTIVE SUMMARY: ........................................................................................................................................................... 3

1. Categories of Required Services of Skilled IT Human Resources (HR): ....................................................................... 3

2. About Bidders / Responding Organizations (ROs) ...................................................................................................... 3

3. Terms and Conditions ................................................................................................................................................. 4

4. Preparation of Bids ..................................................................................................................................................... 5

5. Pre-Bid Meeting: ......................................................................................................................................................... 6

6. Submission of Bids ...................................................................................................................................................... 6

7. Opening, Evaluation and Rejection of Bids ................................................................................................................. 6

8. Disqualification and Blacklisting of suppliers and contractors ................................................................................... 7

9. Acceptance of Bids and Award of Procurement Contract .......................................................................................... 7

10. Amendment of Bidding Documents ........................................................................................................................ 8

11. Performance Guarantee ......................................................................................................................................... 8

12. Renewal of Contract................................................................................................................................................ 9

13. Debarment / blacklisting of firm ............................................................................................................................. 9

14. Implementation & Payment Schedule .................................................................................................................. 10

15. Joint Ventures ....................................................................................................................................................... 11

SCHEDULE OF REQUIREMENTS: ANNEXURE–I .............................................................................................................. 12

Evaluation Criteria: ANNEXURE-II ................................................................................................................................ 46

Preliminary Evaluation Criteria: ANNEXURE-II-A .......................................................................................................... 47

Technical Evaluation: ANNEXURE-II-B .......................................................................................................................... 48

FINANCIAL Evaluation: ANNEXURE-II-C ........................................................................................................................ 50

Financial Proposal: Annexure III ................................................................................................................................... 51

LETTER OF INTENT: BID FORM-01 ................................................................................................................................ 54

DOCUMENTARY EVIDENCE: BID FORM-02.................................................................................................................... 55

FIRM’S PAST PERFORMANCE: BID FORM-03 ................................................................................................................ 56

SECURITY DEPOSIT: BID FORM-04 ................................................................................................................................ 57




EXECUTIVE SUMMARY:

National Information Technology Board (NITB) an attached department of Ministry of Information Technology and

Telecommunication (MoITT) and specializes in key automation, design, development, and implementation of robust IT

technologies to promote the e-governance culture in all public departments and holistically develop plans,

technologies, and infrastructures to boost the performance of the public sector. NITB invites sealed bids from reputed

firms registered with Income Tax, Sales Tax departments and which are on Active Taxpayers List of Federal Board of Revenue

(FBR) for Provision of Services of Skilled IT human Resources (HR) / Third Party Human Resources.

1. Categories of Required Services of Skilled IT Human Resources (HR):

1.1. Please refer to Annexure-I for “Schedule of Requirements” 1.2. The vendor/firm will be selected in accordance with the policy guidelines of Public Procurement

Regulatory Authority (PPRA). 1.3. The vendor/firm should have capacity to provide Services of IT skilled Human Resources, categories of

which mentioned in Annexure-I.

2. About Bidders / Responding Organizations (ROs)

2.1. The Responding Organization (RO) must be registered with Sales Tax and Income Tax Department and should be in possession of a valid NTN certificate. Copies of the certificates must be provided with the bid document and RO must be on the Active Tax Payer List of FBR.

2.2. The RO must provide following on their letterhead:

a) Name of Organization

b) Details of offices across Pakistan

c) Location of Head office

d) Size of company (number of employees along with the list and their designations)

e) Company Profile along with Organizational Chart

f) Number of years of being incorporated (at least last 05 years in existence)

g) List of dedicated team/staff with recruitment experience

h) Firm’s welfare policies for employees

i) Detail of litigation cases, if any

2.3. The RO to provide information as per templates available at Annexure-II, Annexure-III, and

Annexure-IV.

2.4. RO must be in relevant business /services for last five (05) years at least.

2.5. The RO must provide the list of customers with the similar services (Third Party HR) provided in last

five (05) years. The duration of each provided services MUST be mentioned along with the numbers

of HR/Headcount provided and the name, contact information of the beneficiary organization




2.6. Financial capability and yearly growth rate (annual financial turnover) in past three (03) years.

2.7. The RO to provide Monthly Rate (inclusive of all taxes) against each category in the format

mentioned in Annexure – III.

2.8. The RO shall be responsible for payment of any duties/taxes etc. which are imposed by the

Government of Pakistan (GOP). The bid price MUST be inclusive of all taxes. The RO is hereby

informed that the Government shall deduct tax at the rate prescribed under the tax laws of Pakistan,

from all payments for services rendered by any responding organization who signs a procurement

contract with the Government.

2.9. Affidavit that the documents/details/information submitted is true and liable to be rejected if

proven false and, in that case, legal action is liable on that company (on stamp paper of Rs. 100)

2.10. Affidavit that the RO has never been blacklisted by any Government/Semi

Government/Autonomous organization (on stamp paper of Rs. 100)

2.11. Affidavit from the RO that Services provided by the Human resources MUST fulfil the technological

experience, expertise of tools as mentioned in “Schedule of Requirements” against each category

for any future requirements during the life of the contract (on stamp paper of Rs. 100).

2.12. Affidavit from the RO that Human Resources provided through this tender will keep the

confidentiality of all the projects, code, and initiatives performed under this contract during and

after the contract expiry (on stamp paper of Rs. 100)

2.13. The RO shall be fully responsible for the provision hardware or required application licenses to use

their hardware, required by the Skilled IT Human Resource (provided under this contract).

2.14. Skilled IT service providers deputed by the successful RO for provision of services (as per Annexure-

I) must have their own hardware (laptops, smart phones, or other relevant equipment) during their

engagement at NITB

2.15. RO to provide organizational chart covering management structure and key personnel (technical,

administrative and managerial)

2.16. Each category requires number of CVs against the number of required service providers (as per

Annexure -I “Schedule of Requirements”), total number of required CVs is 217. Provision of less CVs

will be disqualification from the process.

3. Terms and Conditions

3.1. Provision of Services of Skilled IT HR contract will be awarded for one (01) year which may be extended

on mutually agreed terms & conditions for another year subject to satisfactory performance by the

vendor, available funds with NITB and principal approval by the competent authority for contract

extension.

3.2. The request of Services under this tender/contract shall be demand driven and at the sole discretion

of NITB as per the needs.

a) Month will be calculated as per timing observed in NITB within one calendar month




b) Attendance of the service providers (Skilled IT HR) and leaves will be approved and managed by

NITB during the time of their service engagement with NITB

3.3. The cost of such Services should not exceed the limitations of cost set forth in the financial

proposal/contract.

3.4. When requesting services, NITB shall specify the required service category(ies); the allocable monthly

cost (agreed under this contract) for each specified category; and the duration of services applicable

to the request.

3.5. NITB shall have sole discretion to establish the minimum qualifications necessary for the performance

of any services to be rendered under and pursuant to this contract/tender.

3.6. If at any time and at its sole discretions, NITB determines that the services performed under and

pursuant to this contract by any of the service provider (Skilled IT HR) are not satisfactory or

unavailable due to unforeseen situation, NITB will notify the firm in writing and firm shall immediately

withdraw such service providers and, at NITB’s option, furnish a service provider who meets the

requirements/qualifications within fifteen (15) working days.

3.7. RO/Vendor will be sole responsible to obtain Police Clearance Certificates and Character Certificate

from a Gazetted Officer of Service Providers (Skilled IT HR) working under this contract before

engaging their services.

3.8. Any software customization, development, innovation, upgradation performed by the technical

resources engaged under this contract will be the sole proprietary/IPR of Government of Pakistan with

the clear guidelines of the confidentiality of the contents and platform.

3.9. NITB may depute services of Skilled IT HR at its desecration to any Federal

Ministry/Division/Department.

4. Preparation of Bids

4.1. As per PPRA rules, Single Stage –Two envelope procedure will be used for the said procurement.

4.2. The bids shall be submitted in a sealed package/packages in such a manner that the contents are fully

enclosed and cannot be known until duly opened.

4.3. Technical Proposal: Envelope for Technical Proposal shall be marked “TECHNICAL PROPOSAL” clearly in bold

and legible letters to avoid confusion. It must contain two (02) hard copies and two (02) soft copies of the

technical proposal (each being physically separated, sealed and labelled as “Technical Proposal”). Each

envelope should contain similar supporting documents.

4.4. Financial Proposal: Envelope for Financial Proposal shall be marked “FINANCIAL PROPOSAL” clearly in bold

and legible letters to avoid confusion. It must contain two (02) hard copies of Financial Proposals sealed and

marked separately.

4.5. Soft copies of both Technical and financial proposals must be provided along with bid envelopes in

inerasable format. In case of any difference between hard and soft copy, the hard copy will prevail.




4.6. Bid Bond/Security: A Bid Bond in the shape of a Bank Draft/Pay Order in the name of Deputy Director

(Admin), National Information Technology Board, equivalent to 2% (exact 2%) of the Total Cost of the quoted

bid as per Annexure-III must be submitted along with the proposal.

4.7. The Bid Bond to be enclosed in a SEPARATE ENVELOPE, labelled as “BID BOND”, and should be SEALED. It

must be ensured by the RO that bid bond should not be in the envelope of financial OR technical proposal.

In the technical bid, RO must confirm on company’s letter head that the Bid Bond is being submitted

separately as required by NITB.

4.8. RO should duly fill in and submit the Bid Forms (01, 02, 03 and 04)

4.9. RO must provide at least three (03) performance and backup support certificates from the previous

customers.

4.10. All bids and prices must remain valid for a period of 150 days from the closing date of the submission of

tender documents. However, the ROs are encouraged to state a longer period of validity of the bids.

4.11. The currency in the bids shall only be quoted in Pakistan Rupees (PKR).

4.12. The RO shall bear all costs associated with the preparation and delivery of its Bid, NITB will in no case be

responsible or liable for those costs.

4.13. The Goods/Services to be quoted/supplied under the Contract shall have their origin in eligible member

countries (if applicable). Whereas “origin” shall be considered to be the place where the Goods are produced

or from which the Services are provided.

4.14. The bid prepared by the RO and all correspondence and documents relating to the bid exchanged by the

bidder and NITB shall be written in the ‘English’ language. Any printed literature furnished by the bidder may

be written in another language, provided that this literature is accompanied by an English translation, in

which case, for purposes of interpretation of the bid, the English translation shall govern.

4.15. Bidder is required to stamp every page of the bid document along with signature at the required pages and

submit back along with the bid.

5. Pre-Bid Meeting: 5.1. A Bidders’ meeting will be held in the premises of National Information Technology Board (NITB) on 07th April,

2021 at 11:00 AM, Plot no 24-B, Street No 6, Sector H-9/1, Islamabad. Phone: 051-9265063. 5.2. All queries relating to Tender Notice should be e-mailed to [email protected] at least days (02) days before

the meeting. Answers to the submitted queries shall be given on priority basis in the meeting.

6. Submission of Bids

6.1. Bids shall be delivered by hand or courier in a SEALED CONFIDENTIAL COVER and must reach to Deputy

Director (Admin) National Information Technology Board (NITB), Plot no 24-B, Street No 6, Sector H-9/1,

Islamabad (Phone: 051-9265063) on or before the last date indicated in Tender Notice i.e. 16th April, 2021 at

11:00 am. BIDS/PROPOSALS RECEIVED BY FAX OR EMAIL SHALL NOT BE ACCEPTED.

6.2. All bids submitted after the time prescribed in tender notice/documents shall be rejected and returned without

being opened.

7. Opening, Evaluation and Rejection of Bids

7.1. Technical bids will be opened on the same date at NITB (above mentioned address) at 11:30 AM in front of

mailto:[email protected]




bidders or their representatives who may choose to be present.

7.2. Details of evaluation criteria are attached at Annexure-II. Preliminary Evaluation/screening will be done as per

Annexure-II-A; whereas, technical evaluation as per Annexure-II-B and Financial Evaluation of Technically

qualified bidders will be as per Annexure II-C. ROs should provide all details in required templates as provided

under:

a) Annexure-II-A for Initial Screening

b) Annexure-II-B for technical evaluation (technical proposal envelope)

c) Annexure-II-C for financial evaluation (financial proposal envelope).

7.3. Date and time for the opening of the Financial Bids, after thorough technical evaluation of the bids, shall be

communicated to the technically qualified bidders only, whereas the Financial bids of technically disqualified

bidders shall be returned un-opened. In this connection, see PPRA Rule: 36(b) in general and PPRA Rule: 36-

b(viii) in particular.

7.4. The procuring agency shall read aloud the unit price as well as the bid amount and shall record the minutes of

the bid opening. All bidders in attendance shall sign an attendance sheet.

7.5. NITB may reject all bids or proposals at any time prior to the acceptance of a bid or proposal. The procuring

agency shall upon request communicate to any supplier or contractor who submitted a bid or proposal, the

grounds for its rejection of all bids or proposals, but is not required to justify those grounds.

7.6. NITB shall incur no liability, solely by virtue of its invoking sub-rule (1) towards suppliers or contractors who

have submitted bids or proposals.

7.7. In the above case notice of the rejection of all bids or proposals shall be given promptly to all suppliers or

contractors that submitted bids or proposals.

8. Disqualification and Blacklisting of suppliers and contractors

8.1. NITB shall disqualify a supplier or contractor if it finds, at any time, that the information submitted by him

concerning his qualification as supplier or contractor was false and materially inaccurate or incomplete.

8.2. Suppliers and contractors who either consistently fail to provide satisfactory performances or are found to be

indulging in corruptor fraudulent practices shall face permanent or temporary bar, from participating in

procurement proceedings.

9. Acceptance of Bids and Award of Procurement Contract

9.1. Acceptance of Bid and Award Criteria

The bidder after qualifying through the given criteria in Annexure-II-A will qualify for technical evaluation as

per Annexure II-B. Marks obtained as per the evaluation through Annexure II-B will then be calculated as per

the formula given in Annexure II-C keeping in view the financial proposal (as per Annexure III). Technically

qualified firm having highest evaluated marks/points (combined Firm’s Technical Capacity & Financial

Proposal) shall be awarded the contract, if not in conflict with any other law, rules, regulations or policy of the

Government of Pakistan, within the original or extended period of bid validity.

9.2. Procuring Agency’s Right over quantities at the time of Award

The Procuring Agency reserves the right at/after the time of award of procurement contract to increase or




decrease, the quantity of goods/services up to 15% as originally specified in the Annexure-I (Schedule of

Requirements) without any change in unit price or other terms and conditions. Payment will be made for the

items/services actually delivered as per rate (per unit) provided by the bidder.

9.3. Notification of Award

a) Prior to the expiration of the period of bid validity, the Procuring Agency shall notify to the successful

Bidder in writing that the bid has been accepted.

b) The notification of award shall constitute the formation of the Contract between the Procuring Agency

and the successful Bidder.

c) The enforcement of the Contract shall be governed by Rule 44 of the PPRA-

9.4. Signing of Contract

a) After the notification of award, the Procuring Agency shall send the successful Bidder the Contract

Form/Document

b) The Contract shall become effective upon affixation of signature of the Procuring Agency and the

selected Bidder on the Contract document.

c) If the successful Bidder, after completion of all codal formalities shows an inability to sign the Contract

then its Bid Security shall stand forfeited and the firm may be blacklisted and de-barred from future

participation, whether temporarily or permanently. In such situation the Procuring Agency may award

the contract to the next lowest evaluated Bidder or call for new bids.

d) The Bid Security submitted by the successful bidder at the time of submitting its bid shall be returned

to the Bidder upon signing of contract, successful delivery of goods, furnishing of the

performance/security Deposit and confirmation of the performance/Security Deposit by the NITB with

the Bank of the successful bidder.

e) The successful bidder will be required to give satisfactory assurance of its ability and intention to supply

the Goods / Services pursuant to the Contract, within the time set forth therein.

10. Amendment of Bidding Documents 10.1. At any time prior to the deadline for submission of bid, the Client/procuring agency may, for any reason,

whether at its own initiative or in response to a clarification requested by the prospective bidder, modify the

bidding documents by amendment.

10.2. The amendment shall be part of the bidding documents will be notified by website.

10.3. In order to afford the prospective bidder reasonable time in which to take the amendment into account in

preparing its bid, the Client may, at its discretion, extend the deadline for the submission of bid.

11. Performance Guarantee 11.1. The successful Bidder shall be required to deposit in the form of a Bank Guarantee, as Performance Bond upon

execution of the procurement of services contract, a sum equivalent to PKR 02 Millions, on the Form and in

the manner prescribed by the Procuring Agency. This Bank Guarantee shall be issued by a scheduled bank

operating in Pakistan and shall be kept valid from the date of issue, and should cover the performance of

services during the contractual period, which will not be less than 01 year.

11.2. Failure to provide a Performance Guarantee by the successful Bidder is a sufficient ground for annulment of




the award and forfeiture of Bid Security. In such event the Procuring Agency may award the contract to the

next highest evaluated marks/points or call for new bid.

11.3. Performance Guarantee shall be released after closing of contract.

12. Renewal of Contract

12.1. The contract is renewable on mutually agreed terms & conditions for another year subject to

satisfactory performance by the vendor, available funds with NITB and principal approval by the

competent authority for contract extension. Moreover, on renewal of the contract, contractor will

submit renewed Bank Guarantee with same amount ensuing clause 11.1.

12.2. The contractor will provide renewed Registration, License/NOC from Government of Pakistan (Federal and Provincial) & confirmed by Ministry of Interior, cleared from Special Branch Police to oblige renewal of the contract (ONLY IF APPLICABLE).

13. Debarment / blacklisting of firm

13.1. As per clause-19 of the PPRA rules 2004, NITB reserves the right of debarment ‘or’ blacklisting of a firm, association, corporation, joint venture, company, partnership or any other legal entity subject to any of the following acts:-

a) Consistent failure to provide satisfactory performance. b) Contractor becomes insolvent. c) Existence of judicial decision against a contractor in respect of a corrupt or collusive practice. d) Submission of false and spurious documents, making false statements and allegations to gain undue

advantage. e) Commission of fraud. f) Contractor abandons the contract. g) Contractor without reasonable excuse fails to commence the work ‘or’ suspends the progress of work

for 14 days. h) Contractor is not executing the work in accordance with the contract or is persistently or flagrantly

neglecting to carry out his obligations under the contract. i) Commission of embezzlement, criminal breach of trust, theft, cheating, forgery, bribery, falsification or

destruction of records, receiving stolen property, false use of trademark, securing fraudulent registration with sales tax authorities, Pakistan Engineering council etc., giving false evidence, furnishing of false information of serious nature.

13.2. Chief Executive Officer (CEO), NITB will constitute a committee comprising of three NITB officers and they will investigate the matter in connection with allegation of corrupt, fraudulent, coercive or collusive practices or illegally harassment or threat. Moreover, the committee shall also accord adequate opportunity of being heard to the contractor who is to be debarred / blacklisted. The said committee will forward its clear recommendations for the approval of CEO, NITB.

13.3. The debarment shall be for a reasonable specified period of time, commensurate with the seriousness of the cause. However, the debarment period shall not exceed from three years. Moreover, NITB also reserves the right of permanent blacklisting of a contractor subject to severity of the corrupt or fraudulent practices.




14. Implementation & Payment Schedule

Note: Payments will be made against delivered services only. The time period is defined in this bid document for payments against submitted bills.

SR.

NO.

MILESTONE TIME PERIOD PAYMENT

1. Nomination/Deputation of

Skilled Human Resource for

NITB

Within three weeks’ time from

the signing of

agreement/contract between

NITB and the qualified

vendor/firm.

Performance Guarantee MUST be

provided to cover the security

period of the contract which will

be one (01) year from the date of

signing of the contract

Performance Guarantee

submitted to NITB

2. Service Providers (Technical

Human Resource) working at

NITB

Within three weeks’ after the

written request is initiated from

NITB

Payment shall be made

on monthly basis in

accordance to the

agreed per month rates

under the contract

Payment will be

processed upon

receiving the monthly

official invoice from the

firm

3. End of Contract Issuance of clearance Certificate

to service provider

Release of Performance

Guarantee/security




15. Joint Ventures

Bids submitted by a joint venture of two or more companies or partners shall comply with the following requirements:

a) The Bid, and in case of successful Bid, the Contract form, shall be signed by all so as to be legally binding on all the partners;

b) One of the partners shall be authorized to be in charge; and this authority shall be evidenced by submitting a power of attorney signed by legally authorized signatories of all the partners;

c) The partner in charge shall be authorized to incur liabilities, receive payments and receive instructions for and on behalf of any or all partners of the joint venture;

d) All partners of the joint venture shall be liable jointly and severally for the executing of the Contract in accordance with the Contract terms, and a relevant statement to this effect shall be included in the authorization mentioned under (6.1.2) above as well as in the Bid Forms and the Form of Agreement (in case of a successful Bid); and

e) A copy of the agreement entered into by the joint venture partners shall be submitted with the Bid.




SCHEDULE OF REQUIREMENTS: ANNEXURE–I

Category I

Service Category

Title Programmer / Web

Developer /

Software

Developer

Minimum

Qualification of

Service Provider BS/BE (Computer Science, Computer

Engineering, IT) or any equivalent degree

Total Experience in

relevant technology

/ or provision of

relevant Services

03 Years

Services of

Minimum

Number of

Skilled HR

10

Service

Engagement

Duration

06 – 12

Months

Service Required

with area of

Expertise / Skills

Software analysis, design, coding, testing, and documentation to update existing systems and deliver new systems using secure coding standards and practices.

Problem identification and analysis, maintenance coding, testing, and documentation for defects and minor enhancements to existing systems.

Prepare and maintain documentation including flowcharts, layouts, mock ups, diagrams, code comments as needed.

Adhere to software development process controls and procedures including design reviews, code reviews, coding standards, source control, and code management.

Determines and implements the most efficient and cost-effective solution.

MUST have expertise and experience with automated testing methodologies and frameworks and using one or more of the following (from each category)

o Frameworks or tools: ASP .Net, Struts, Spring, Jquery, Bootstrap, Flex, Code igniter, CakePHP, Symfony, Zend-II, Angular JS, Phalcon, Zend, LINQ, Smarty, Android studio, PHP

o Software development platforms: Microsoft Visual Studio 2016, MS Azure, Google App Engine, VMware Cloud Foundry, NetBeans, Eclipse, IBM IDE, Android Studio, JBuilder, ARC GIS Server, Zend, or any other emerging software development technologies/tools

o Programming languages: C#, .net, Visual C, Java, Ruby, PHP, Python, Swift, Perl, Java Script, Cold Fusion, Android tools.

May perform other duties and responsibilities as assigned

Participate in ongoing software development process improvement

Manage workflow and deadlines on multiple, simultaneous projects

Candidate with the relevant certification and have experience of working on e-Governance applications will be preferred

Category II




Service Category

Title Mobile App

Developer

Minimum

Qualification of

Service Provider

BS/BE (Computer Science, Computer


Total Experience in

relevant technology

/ or provision of

relevant Services

03 Years

Services of

Minimum

Number of

Skilled HR

10

Service

Engagement

Duration

06 – 12

Months

Service Required

with area of

Expertise / Skills

Design, create, and support products for the iOS and Android platforms

Ensure quality and responsiveness of the products

Identify and fix any bugs or bottleneck issues

Work collaboratively with other developers in an agile environment

Testing the code for efficiency, robustness and general reliability

Strong knowledge and experience of iOS/Android UI design principles, patterns, and best practices

Have published at least two original Android/iOS app

Experience with Android/iOS SDK

Experience working with remote data via REST and JSON

Experience with third-party libraries and APIs

Working knowledge of the general mobile landscape, architectures, trends, and emerging technologies

Solid understanding of the full mobile development life cycle, open source environment, JSON/XML for client-server communication, high version control skills, with emphasis on git.

Experience working in a mobile development role using Objective C, Swift, C#, and/or Java


Category III

Service Category

Title Senior Software

Engineer

Minimum

Qualification of

Service Provider



Total Experience in

relevant technology

/ or provision of

relevant Services

03 Years

Services of

Minimum

Number of

Skilled HR

05

Service

Engagement

Duration

06 – 12

Months

Service Required

with area of

Expertise / Skills

Hands-on with architecture, design, development and deployment of enterprise systems

Acts as a technical resource for multiple technologies, systems and applications, with vast knowledge of the capabilities and constraints of the current and future applications architecture.




Experience rolling out distributed, large-scale, low latency web and/or mobile applications

Provides technical leadership to application development project teams defining approaches, tools and methodologies to be used, and/or leads teams to complete projects

Can design systems/applications with high level of complexity (e.g., many interfaces, multiple packages, platforms).

Working experience in Software Development Lifecycles, agile methodologies, and continuous integration

MUST have experience in using one or more any of the standard process models; like, RUP, CMM, MSF, XP, FDD, TDD, SCRUM etc.


o Frameworks or tools: ASP .Net, Struts, Spring, Jquery, Bootstrap, Flex, Code igniter, CakePHP, Symfony, Zend-II, Angular JS, Phalcon, Zend, LINQ, Smarty, Android studio, PHP

o Software development platforms: Microsoft Visual Studio 2016, MS Azure, Google App Engine, VMware Cloud Foundry, NetBeans, Eclipse, IBM IDE, Android Studio, JBuilder, ARC GIS Server, Zend, or any other emerging software development technologies/tools






Category IV

Service Category

Title Database

Developer /

Administrator

Minimum

Qualification of

Service Provider


Engineering, IT, Data Science, Telecom) or

any equivalent degree

Total Experience in

relevant technology

/ or provision of

relevant Services

03 Years

Services of

Minimum

Number of

Skilled HR

05

Service

Engagement

Duration

06 – 12

Months

Service Required

with area of

Expertise / Skills

Candidate will be responsible for the design, development, implementation and maintenance database capabilities in an Enterprise Data Warehouse

Analyze and add new requirements with an eye for new emerging technologies to build capabilities for enhancements and bug fixes to existing data warehouse.

Optimize database performance, resource use, and physical implementations of databases; address a variety of database integration issues including migration between




disparate databases, integration, development/maintenance/conversion, capacity planning issues, and new applications

Maintaining mission critical day-to-day operations of databases.

Architecting/Designing and building High Availability database environments in local and cloud environment.

Ability to develop queries/stored procedures to identity and/or resolve issues.

Design and revise database schema

Experience with Agile development methodology, full life-cycle development experience of large, mission critical applications, supporting/developing business systems connecting to enterprise databases.

Work with Development and develop standards for SQL Server, Oracle Database, Sybase, Informix, and MySQL.

Develop strategy for backups/restores, and DR for databases in AWS as well as physical datacentre environments.

Review application queries, query plans, and other performance aspects of databases. Work with development to address performance issues.

o Configuration management and automation. o Security and Monitoring for databases. o Review tools for performance analysis and automation. o Develop documentation.





Category V

Service Category

Title Geographical

Information

System (GIS)

Specialist

Minimum

Qualification of

Service Provider



any equivalent degree with GIS Certification

Total Experience in

relevant technology

/ or provision of

relevant Services

03 Years

Services of

Minimum

Number of

Skilled HR

03

Service

Engagement

Duration

06 – 12

Months

Service Required

with area of

Expertise / Skills

Develops customized web applications, web services, mobile, and enterprise solutions

Develops geoprocessing and GIS web services

Develops GIS web editing/mapping applications

Conducts performance, unit, system, integration, and quality assurance testing of applications

Maintains existing applications/services

Upgrades and migrates existing applications/services to current version/systems




architecture

Provides end user support and creates support documentation

Works closely with other developers and architects

Estimates work effort and proposes development solutions

Import, integrate, updates, cleans, and validates data from multiple sources

Creates or supports online mapping applications for use across the different federal organization

Develops system documentation and user manuals on GIS best practices and functionality

Analyse, design, develop, and implement GIS server products and systems for NITB and other government organizations

Fluency in Esri or other GIS relevant products and technologies

Experience open-source geospatial technologies

Experience of working with HTML, CSS, XML, XSLT, Git, HTML5, Dojo, Kendo UI, Dijit, C# or J2EE Java/Javascript.

Understanding of application architecture best-practices

Experience working with client-side MVC frameworks,





Category VI

Service Category

Title Graphic Designer

Minimum

Qualification of

Service Provider


Engineering, IT, Data Science, Telecom),

Bachelors in Fine Arts or any equivalent

degree

Total Experience in

relevant technology

/ or provision of

relevant Services

03 Years

Services of

Minimum

Number of

Skilled HR

06

Service

Engagement

Duration

06 – 12

Months

Service Required

with area of

Expertise / Skills

Produce high-quality user interfaces and visual designs - from concept to execution for web and mobile devices.

Collaborate closely with product managers, other experience designers, engineers, copywriters, and marketers.

Present ideas and designs effectively, lead design review and feedback sessions.

Cut Pro, and Motion or After Effects is required, along with computer drawing, illustration, layout, and photo and video editing skills

Collect and consistently leverage design feedback.

Excellent visual design skills, typography, layout, colour, and photography usage




Expert proficiency with InDesign, Dreamweaver, Fireworks, Photo Shop, PowerPoint, Illustrator, Cut Pro, and Motion or After Effects is required, along with computer drawing, illustration, layout, and photo and video editing skills

Working knowledge of wire framing tools, CSS3, responsive design, and HTML5. Solid working knowledge of Macintosh/PC, mobile and tablet platforms and, JAVA script, HTML, HTML 5 and CSS programming

Demonstrated ability to create innovative designs along with enough flexibility to adapt to existing branding





Category VII

Service Category

Title Quality Assurance

(QA)

Specialist/Tester

Minimum

Qualification of

Service Provider




Total Experience in

relevant technology

/ or provision of

relevant Services

03 Years

Services of

Minimum

Number of

Skilled HR

10

Service

Engagement

Duration

06 – 12

Months

Service Required

with area of

Expertise / Skills

Provide day-to-day oversight of Quality Assurance activities across multiple product teams.

Oversee the sourcing and implementation of automated software testing tools

Provide guidance, direction, and oversight to QA test team

Track and report incidents during all phases of testing

Develop protocols and scripts for regression testing, system testing, and user acceptance testing phases

Document all testing protocols and scripts

Execute regression testing on all application releases

Work with the Software Development team to test all new features for existing applications

Work with the user community to perform user acceptance testing

Contribute to development of and report on QA metrics

Present frequent product development and testing status updates to senior management.

Help to drive Agile process from the Quality Assurance perspective. Develop work estimates, daily/weekly priorities, and other quality related issues.

Develop, streamline and consolidate manual and automated testing processes and infrastructure.







Working knowledge of SDLC methodologies, especially Waterfall & Agile

Experience using and developing test cases with automated testing tools


Category VIII

Service Category

Title Project

Coordinator

Minimum

Qualification of

Service Provider


Engineering, IT, Data Science, Telecom)

/BBA/MBA /MS PM / Management Sciences

or any equivalent degree

Total Experience in

relevant technology

/ or provision of

relevant Services

03 Years

Services of

Minimum

Number of

Skilled HR

05

Service

Engagement

Duration

06 – 12

Months

Service Required

with area of

Expertise / Skills

Maintaining and monitoring project plans, project schedules, work hours, budgets and expenditures.

Organizing, attending and participating in stakeholder meetings.

Documenting and following up on important actions and decisions from meetings.

Preparing necessary presentation materials for meetings.

Ensuring project deadlines are met.

Determining project changes.

Providing administrative support as needed.

Undertaking project tasks as required.

Developing project strategies.

Ensuring projects adhere to frameworks and all documentation is maintained appropriately for each project.

Assess project risks and issues and provide solutions where applicable.

Ensure stakeholder views are managed towards the best solution.

Chair and facilitate meetings where appropriate and distribute minutes to all project team members.

Create a project management calendar for fulfilling each goal and objective.

Exceptional verbal, written and presentation skills.

Ability to work effectively both independently and as part of a team.

Experience using computers for a variety of tasks.

Competency in Microsoft applications including Word, Excel, and Outlook.

Knowledge file management, transcription, and other administrative procedures.

Ability to work on tight deadlines.

Category IX




Service Category

Title Legal Executive

Minimum

Qualification of

Service Provider

LLB or any equivalent degree

Total Experience in

relevant technology

/ or provision of

relevant Services

03 Years

Services of

Minimum

Number of

Skilled HR

02

Service

Engagement

Duration

06 – 12

Months

Service Required

with area of

Expertise / Skills

In coordination and under guidance of MoITT’s legal wing, pursue legal proceedings as required by the organization i.e., prepare writs, defences, submissions and other pleadings in civil cases both “for and against” the organization.

Provision of support to prepare, file and plead all litigation cases in Courts on behalf of the organization under guidance of MoITT legal wing.

Advise on all legal matters that should be directed to external counsel.

Advise on software licencing, product licencing and relevant statutory compliances.

Draft and/or review legal letters, contracts and agreements and monitor legal obligations under agreements to ensure compliance, as requested.

Cause to be maintained, a database of the status of all court matters involving the organization.

Assist in drafting, amending, review and/or recommend modifications in legal documents when required by the organization.

Provide sound legal advice to NITB and make recommendations to Management as necessary.

Category X

Service Category

Title Digital Media

Executive

Minimum

Qualification of

Service Provider





Total Experience in

relevant technology

/ or provision of

relevant Services

03 Years

Services of

Minimum

Number of

Skilled HR

10

Service

Engagement

Duration

06 – 12

Months




Service Required

with area of

Expertise / Skills

Assist in the formulation of strategies to build a lasting digital connection with consumers

Plan and monitor the organization’s presence on social media (Twitter, Facebook etc.) Launch optimized online adverts through Google Ad words, Facebook etc. to increase

organization and product awareness Be actively involved in SEO efforts (keyword, image optimization etc.) Prepare online newsletters and promotional emails and organize their distribution

through various channels Provide creative ideas for content marketing and update website Collaborate with designers to improve user experience Measure performance of digital marketing efforts using a variety of Web analytics tools

(Google Analytics, Web Trends etc.) Acquire insight in online marketing trends and keep strategies up-to-date

Maintain partnerships with media agencies and vendors Proven experience as Digital Marketing Executive or similar role Excellent understanding of digital marketing concepts and best practices Experience with B2C social media, Google AdWords and email campaigns and SEO/SEM Working knowledge of ad serving tools (e.g., DART, Atlas) Perfect knowledge of web analytics tools (Google Analytics, Net Insight, Web Trends

etc.) Skills and experience in creative content writing Analytical mind-set and critical thinking

Category XI

Service Category

Title Business

Intelligence (BI)

Engineer

Minimum

Qualification of

Service Provider


Engineering, IT, Data Science, Telecom) PM


Total Experience in

relevant technology

/ or provision of

relevant Services

03 Years

Services of

Minimum

Number of

Skilled HR

02

Service

Engagement

Duration

06 – 12

Months

Service Required

with area of

Expertise / Skills

Candidate will be responsible for the design, development, implementation and maintenance database capabilities in an Enterprise Data Warehouse

Collects, analyses, and shares data to help business teams drive improvement in key business metrics, customer experience, and business results.

Utilizes database and web application technologies to design, develop, and evaluate innovative business intelligence tools and automated reports.

Designs, develops and tests BI solutions such as databases, data warehouses, queries and views, reports, and dashboards.

Performs data conversions, imports, and exports of data within and between internal




and external software systems.

Merges BI platforms with enterprise systems and applications.

Enhances the performance of business intelligence tools by defining data to filter and indexes.

Documents new and existing models, solutions, and implementations.

Implements data structures using best practices in data modelling, processes, and technologies.

Performs data conversions, imports and exports of data within and between internal and external software systems.

Implements tools and frameworks for automating report generation, identification of data-quality issues, and data governance.

Category XII

Service Category

Title Business Analyst

Minimum

Qualification of

Service Provider





Total Experience in

relevant technology

/ or provision of

relevant Services

03 Years

Services of

Minimum

Number of

Skilled HR

03

Service

Engagement

Duration

06 – 12

Months

Service Required

with area of

Expertise / Skills

Business intelligence analysts should use data to figure out business trends for companies to increase efficiency. Work directly as a consultant. Business intelligence analysts gather this data through a number of ways, from mining official computer data through software, looking at competitor data and industry trends to help.

Sufficient experience is heterogeneous databases integration and data manipulation

Leadership skills is required for interacting with different government ministries/departments and the portal development team.

Strong team member and solid communication skills.

Strong written and oral communication skills.

Dedicated, independent, result oriented and able to work under pressure.

Sound knowledge of research methodology and statistical techniques.

Good time management, project organization and teamwork skills to successfully direct multiple and dynamic tasks.

Can use complex computer programs to mine data sources and look for trends.

Analytical Skills: A major part of the job is to determine what data trends mean. Being able to analyze the data is crucial.

Communication Skills: business intelligence analysts must communicate their findings to the company or their managers.

Problem-Solving: BA needs to look at the data trends and recommend solutions for creating more revenue and reducing loss.




Time Management: BA work on large projects and many data streams and many deadlines. Being able to juggle it all is crucial to the job.

The incumbent will carry out R& D on new technologies. Successful candidate will also provide ideas for improving the existing portal architecture, better content organization, incorporating citizen services that are brought online and ideas about latest security technique. This position requires expert knowledge on current leading portals worldwide(both pen source and propriety).Sound knowledge of some of the latest and leading web technologies(from IBM, Microsoft, Sun and open source organizations) and web development experience is analyze requirements of various government ministries/departments for bringing information and services online and creativity fulfil the same .Conduct research and statistical studies specific to the operational needs of Portal for Government of Pakistan.

Demonstrate continuous efforts to improve operations, decrease turnaround time, streamlined processes (best practices), and work co-operatively and jointly with others team member.

Based on the market research, the Analyst will provide actionable insights and recommendations on different technological innovations and communicates these two key groups including senior Management.

Category XIII

Service Category

Title Sr. Programmer /

Web Developer /

Software Architect

/ Principal

Software Engineer

Minimum

Qualification of

Service Provider



Total Experience in

relevant technology

/ or provision of

relevant Services

05 Years

Services of

Minimum

Number of

Skilled HR

05

Service

Engagement

Duration

06 – 12

Months

Service Required

with area of

Expertise / Skills

Conduct Software analysis, design, coding, testing, and documentation to update existing systems and deliver new systems using secure coding standards and practices.

Perform problem identification and analysis, maintenance coding, testing, and documentation for defects and minor enhancements to existing systems.

Prepare and maintain documentation including flowcharts, layouts, mock ups, diagrams, code comments as needed.

Adhere to software development process controls and procedures including design reviews, code reviews, coding standards, source control, and code management.

Determine and implement the most efficient and cost effective solution.


o Frameworks or tools: ASP .Net, Struts, Spring, Jquery, Bootstrap, Flex, Code igniter, CakePHP, Symfony, Zend-II, Angular JS, Phalcon, Zend, LINQ, Smarty,




Android studio o Software development platforms: Microsoft Visual Studio 2016, MS Azure,

Google App Engine, VMware Cloud Foundry, NetBeans, Eclipse, IBM IDE, Android Studio, JBuilder, ARC GIS Server, Zend, or any other emerging software development technologies/tools






Category XIV

Service Category

Title Sr. Mobile App

Developer

Minimum

Qualification of

Service Provider



Total Experience in

relevant technology

/ or provision of

relevant Services

05 Years

Services of

Minimum

Number of

Skilled HR

05

Service

Engagement

Duration

06 – 12

Months

Service Required

with area of

Expertise / Skills

Responsible for designing, creating, and supporting products for the iOS and Android platforms

Ensure quality and responsiveness of the products

Identify and fix any bugs or bottleneck issues

Work collaboratively with other developers in an agile environment

Testing the code for efficiency, robustness and general reliability

Strong knowledge and experience of iOS/Android UI design principles, patterns, and best practices

Have published at least two original Android/iOS app

Experience with Android/iOS SDK

Experience working with remote data via REST and JSON

Experience with third-party libraries and APIs

Working knowledge of the general mobile landscape, architectures, trends, and emerging technologies

Solid understanding of the full mobile development life cycle, open source environment, JSON/XML for client-server communication, high version control skills, with emphasis on git.

Experience working in a mobile development role using Objective C, Swift, C#, and/or Java

Working knowledge of the general mobile landscape, architectures, trends, and emerging technologies.

Solid understanding of the full mobile development life cycle, open source environment,




JSON/XML for client-server communication, high version control skills, with emphasis on git.


Category XV

Service Category

Title Sr. Graphic

Designer

Minimum

Qualification of

Service Provider


Engineering, IT, Data Science, Telecom),

Bachelors in Fine Arts or any equivalent

degree

Total Experience in

relevant technology

/ or provision of

relevant Services

05 Years

Services of

Minimum

Number of

Skilled HR

05

Service

Engagement

Duration

06 – 12

Months

Service Required

with area of

Expertise / Skills

Reviewing junior graphic designer’s work to ensure quality standards are met.

Oversee all design projects of NITB, from conception to delivery.

Produce high-quality user interfaces and visual designs - from concept to execution for web and mobile devices.

Collaborate closely with other experience designers, engineers, copywriters, and marketers.

Present ideas and designs effectively, lead design review and feedback sessions.

Cut Pro, and Motion or After Effects is required, along with computer drawing, illustration, layout, and photo and video editing skills

Collect and consistently leverage design feedback.

Excellent visual design skills, typography, layout, colour, and photography usage

Expert proficiency with InDesign, Dreamweaver, Fireworks, Photo Shop, PowerPoint, Illustrator, Cut Pro, and Motion or After Effects is required, along with computer drawing, illustration, layout, and photo and video editing skills

Working knowledge of wire framing tools, CSS3, responsive design, and HTML5. Solid working knowledge of Macintosh/PC, mobile and tablet platforms and, JAVA script, HTML, HTML 5 and CSS programming

Demonstrated ability to create innovative designs along with enough flexibility to adapt to existing branding




Proven work experience as a Senior Designer, Graphic Designer or similar role.

Attention to visual details.


Category XVI




Service Category

Title Data Scientist

Minimum

Qualification of

Service Provider





Total Experience in

relevant technology

/ or provision of

relevant Services

03 Years

Services of

Minimum

Number of

Skilled HR

05

Service

Engagement

Duration

06 – 12

Months

Service Required

with area of

Expertise / Skills

Identify valuable data sources and automate collection processes

Undertake pre-processing of structured and unstructured data

Analyse large amounts of information to discover trends and patterns

Build predictive models and machine-learning algorithms

Combine models through ensemble modelling

Present information using data visualization techniques

Propose solutions and strategies to business challenges

Collaborate with engineering and product development teams

Proven experience as a Data Scientist or Data Analyst

Experience in data mining

Understanding of machine-learning and operations research

Knowledge of R, SQL and Python; familiarity with Scala, Java or C++ is an asset

Experience using business intelligence tools (e.g. Tableau) and data frameworks (e.g. Hadoop)

Analytical mind and business acumen

Strong math skills (e.g. statistics, algebra)

Problem-solving aptitude

Excellent communication and presentation skills

BSc or Masters in Computer Science, Engineering or relevant field; graduate degree in Data Science or other quantitative field is preferred.


Category XVII

Service Category

Title Data Entry

Operator

Minimum

Qualification of

Service Provider

Intermediate / DAE or any relevant degree

Total Experience in

relevant technology

/ or provision of

relevant Services

03 Years

Services of

Minimum

Number of

Skilled HR

30

Service

Engagement

Duration

06 – 12

Months

https://resources.workable.com/data-analyst-job-description




Service Required

with area of

Expertise / Skills

Prepare, compile, and sort documents for data entry.

Verify and maintain database.

Transcribe source data into the required electronic format.

Comply with data integrity and security policies

Transfer information from paper formats into computer files using keyboards, data recorders, or optical scanners.

Respond to queries for information and access relevant files and address any malfunctions

Perform high-volume data entry using word processing, spreadsheet, database, or other computer software.

Verify integrity of data by comparing it to source documents.

Review data for errors, missing pages, or missing information and resolves any discrepancies.

Maintain a filing system and protects confidential information.

Perform regular backups to ensure data preservation.

Apply data program techniques and procedures

Respond to requests to retrieve data from the database or electronic filing system.

Maintain a satisfactory level of quality and productivity per department standards.

Complete additional assigned tasks as required.

Proven data entry work experience, as a Data entry operator

Experience with MS Office and data programs


Category XVIII

Service Category

Title Team Lead

Minimum

Qualification of

Service Provider




or any equivalent

Total Experience in

relevant technology

/ or provision of

relevant Services

05 Years

Services of

Minimum

Number of

Skilled HR

08

Service

Engagement

Duration

06 – 12

Months

Service Required

with area of

Expertise / Skills

Support team manager and perform duties when manager is absent or out of office

Provide encouragement to team members, including communicating team goals and identifying areas for new training or skill checks

Create an inspiring team environment with an open communication culture

Set clear team goals

Delegate tasks and set deadlines

Oversee day-to-day operation

Monitor team performance and report on metrics




Motivate team members

Discover training needs and provide coaching

Listen to team members’ feedback and resolve any issues or conflicts

Encourage creativity

Proven work experience as a team leader or supervisor

In-depth knowledge of performance metrics

Excellent communication and leadership skills

Organizational and time-management skills

Decision-making skills

Degree in Management or training in team leading is a plus

Category XIX

Service Category

Title 2D/3D Animator

Minimum

Qualification of

Service Provider


Total Experience in

relevant technology

/ or provision of

relevant Services

03 Years

Services of

Minimum

Number of

Skilled HR

02

Service

Engagement

Duration

06 – 12

Months

Service Required

with area of

Expertise / Skills

Develop 2D/3D multimedia projects of NITB involving computer graphics.

Coordinate and create illustrations, scanning and photo retouching.

Use imagination, judgment, skill, and experience to design life-like animations.

Create 2D/3D art animations.

Design brochures, logos, presentations, print ads as needed.

Analyse and understand the 2D/3D graphic requests.

Change and control colours, shadow, texture, light, etc. to create life-like animations.

Develop animation composites and renders for interactive productions.

Manage and store 2D/3D animation images and files.

Review technology upgrades to ensure compatibility with existing and future requirements.

Coordinate with different departments of NITB to develop and execute computer animation project.

Proven experience as animator

Knowledge of 2D/3D, stop motion and computer-generated animation

Degree in computer animation, 3D/graphic design, fine arts or relevant field

Category XX

Service Category

Title Inbound Call

Support

Minimum

Qualification of

Service Provider





Total Experience in

relevant technology

/ or provision of

relevant Services

03 Years

Services of

Minimum

Number of

Skilled HR

20

Service

Engagement

Duration

06 – 12

Months

Service Required

with area of

Expertise / Skills

Managing large amounts of inbound calls in a timely manner

Obtain clients information by answering telephone calls; interviewing clients; verifying information.

Determine eligibility by comparing client information to requirements.

Inform clients by explaining procedures; answering questions; providing information.

Maintain communication equipment by reporting problems.

Maintain and improve quality result by adhering to standards and guidelines; recommending improved procedures.

Administer all issues and recommend efficient resolution for same within required timeframe

Accomplish organization mission by completing related results as needed.

Previous experience in an Inbound call support role

Strong phone and verbal communication skills along with active listening

Familiarity with CRM systems and practices

Customer focus and adaptability to different personality types

Ability to multi-task, set priorities and manage time effectively

Proficient in relevant computer applications

Category XXI

Service Category

Title Program

Coordinator

Minimum

Qualification of

Service Provider





Total Experience in

relevant technology

/ or provision of

relevant Services

03 Years

Services of

Minimum

Number of

Skilled HR

05

Service

Engagement

Duration

06 – 12

Months

Service Required

with area of

Expertise / Skills

Planning and coordination of a program and its activities

Ensuring implementation of policies and practices

Maintaining budget and tracking expenditures/transactions

Support planning and coordination of a program and its activities

Ensure implementation of policies and practices

Maintain budget and track expenditures/transactions

Manage communications through media relations, social media etc.

Help build positive relations within the team and external parties

Schedule and organize meetings/events and maintain agenda




Ensure technology is used correctly for all operations (video conferencing, presentations etc.)

Prepare paperwork and order material

Keep updated records and create reports or proposals

Support growth and program development

Proven experience as program coordinator or relevant position

Knowledge of program management and development procedures

Knowledge of budgeting, bookkeeping and reporting

Tech savvy, proficient in MS Office

Ability to work with diversity and multi-disciplinary teams

Excellent time-management and organizational skills

Outstanding verbal and written communication skills

Detail-oriented and efficient Category XXII

Service Category

Title Information

Security Specialist

Minimum

Qualification of

Service Provider




Total Experience in

relevant technology

/ or provision of

relevant Services

03 Years

Services of

Minimum

Number of

Skilled HR

03

Service

Engagement

Duration

06 – 12

Months

Service Required

with area of

Expertise / Skills

The candidate will be expected to research and analyse risks associated with protection of sensitive information throughout its lifecycle – from creation through disposal - for a wide range of devices and environments, particularly cloud-based solutions.

The scope includes staying current with latest vulnerabilities and exploits, reviewing processes for intellectual property security and devising and testing controls.

Responsibilities include internal and external enterprise and mobile environments and support of new technologies and their integration into the security portfolio.

Based on risk reviews, the candidate will prioritize risk findings and work with government organizations, developers and support organizations to provide guidance and implementation services for improving security controls around sensitive information

Candidate must have development experience in one or more of the following: C#, JavaScript, Python and C++, cryptography, content scanning, data loss prevention, authentication and cloud-based technologies.

MUST have experience with software testing and knowledge of data protection security principles, best practices, web application threats and effective information security controls

Ability to design end-to-end security validation plans, perform threat modelling, fuzz testing, and code reviews.







Candidate with one or more of the following certifications GSEC, CISA, CISSP will be preferred

Category XXIII

Service Category

Title Team Lead Data

Center

Minimum

Qualification of

Service Provider

BS/BE (Computer Science, Software

Engineering, Computer Engineering, IT, Data

Science, Telecom) or any equivalent degree

Total Experience in

relevant technology

/ or provision of

relevant Services

05 Years

Services of

Minimum

Number of

Skilled HR

03

Service

Engagement

Duration

06 – 12

Months

Service Required

with area of

Expertise / Skills

The Team Leader, Data Center Operations assures the security, reliability, and performance for the physical / virtual server and storage environments. He/she works to address issues by leading a team of Data Center professionals and leveraging his/her personal technical expertise. The Team Leader maintains responsibility for ensuring consistent, repeatable and sustainable practices, procedures, and documentation related to the Data Center operations.

Develops and provides Data Center expertise, ensuring the maintenance of physical servers, virtual servers, operating system / application patching, messaging, backups, and monitoring

Administrate in the duties to administer the cluster and hosts

Provide guidance and technical expertise in Disaster Recovery planning and design

Support the administration of SAN and SAN connectivity

Administer backups and diagnose backup errors

Manage client agents for server monitoring (SCOM) as well as agents for server management (SCCM)

Provide guidance for automated processes within the Microsoft and Linux environment

Ensures that effective practices and procedures are created for the configuration of storage for optimum performance.

Provides daily operations support and maintenance for enterprise servers

Performs technical support and administration of enterprise applications

Manages and maintains Operating System and application patches in compliance with vendor recommendations and security best practices

Maintains corporate infrastructure security standards for all systems; ensures data and database security at server level; employs security hardening techniques, especially for Internet facing systems

Regularly reviews system logs and OS behavior to proactively monitor systems and address issues accordingly

Creates and maintains technical and detailed design documentation




Works closely with application teams for day to day support issues, break/fix issues, and scheduled maintenance

Manages Data Center vendor relationships, evaluating performance based on identified criteria

Ensures practices and procedures are being followed by the Data Center Operations team

Assigns and delegates tasks to team members as appropriate; defines roles and responsibilities for team members

Coach and provide leadership, motivation and supervision of direct reports.

Develop and grow IT team members–identify development needs, provide skill building opportunities for IT team.

Works with team members to establish annual Performance Management Plan (PMP) goals and provides feedback throughout the performance cycle

Encourages knowledge sharing, collaboration, and best practice sharing among team members

Minimum of 5+ years' experience in a cross functional role in a mid to large sized corporate environment supporting the following technologies: Preference will be given to the candidate having experience in National level datacenter in Pakistan.

Hands on experience with major Windows Server Operating Systems (2003, 2008, 2012, 2016) and Linux Operating system

Virtualization concepts VMware, Huawei, Cloud etc.

Enterprise Storage (SAN)

Familiar with Enterprise Backup

Leading a team with 5 or more technical professionals

System Center Configuration Manager (SCCM) – Windows OS patching, security and compliance

Disaster Recovery and Business Continuity & Networking concepts

Managing IT projects

Demonstrated knowledge of Change Management frameworks such as ITIL

Experience with defining and developing operational support standards for production systems and supported applications

Demonstrated ability to automate business processes

Ability to perform on call duties and afterhours work as necessary

Experience with developing and implementing in-house training processes to help deliver knowledge transfer to more junior personnel

Demonstrated experience with data center cooling, power and UPS, fire suppression, cabling and racking is preferable.

Having Experience in National level datacenter in Pakistan will be preferred. Category XXIV

Service Category

Title Power Team Lead

Minimum

Qualification of

Service Provider

BS/BE (Electrical, Electronics) or any

equivalent degree




Total Experience in

relevant technology

/ or provision of

relevant Services

05 Years

Services of

Minimum

Number of

Skilled HR

03

Service

Engagement

Duration

06 – 12

Months

Service Required

with area of

Expertise / Skills

Provides management and coordination of the Power Team, comprising internationals, national engineers and support staff; oversees construction site inspections procedures; mentors and trains local national QA Engineering staff;

Reviews and evaluates the work of quality assurance field engineers and design review engineers (civil, electrical, and mechanical);

Witnesses commissioning of power transmission, generation and substation systems;

Assists review and development of operation and maintenance programs (O&M) and training;

Ensures all staff are in compliance with quality assurance, safety, health, and environmental plans;

Prepares and delivers Job Order work plans, budgets and subsequent management plans;

Prepares and reviews routine reports required by contract and approved Work plan, as well as ad-hoc reports as requested by donor;

Processes Value Engineering proposals and issues;

Monitors schedules;

Ensure the 24X7 availability of Power Cooling in datacenter.

Mange the duty rooster to ensure the availability of staff in 24x7 shifts.

Monitors and reports on deviations and deviation corrective actions;

Manages files and documentation of power activities;

Trains, manages, and mentors team; ensures local staff are trained and equipped to accomplish responsibilities efficiently;

Performs other duties as assigned.

Ability to perform on call duties and afterhours work as necessary

Demonstrated experience with data center cooling, power and UPS, fire suppression, cabling and racking.

Having Experience in National level datacenter in Pakistan will be preferred. Category XXV

Service Category

Title Sr. System

Administrator

Minimum

Qualification of

Service Provider


Engineering, Software Engineering, IT, Data


Total Experience in

relevant technology 05 Years

Services of

Minimum 02

Service

Engagement

Duration

06 – 12

Months




/ or provision of

relevant Services

Number of

Skilled HR

Service Required

with area of

Expertise / Skills

Responsible for the maintenance, configuration, and reliable operation of computer systems, network servers, and virtualization

Install and upgrade computer components and software, manage virtual servers, and integrate automation processes

Troubleshoot hardware and software errors by running diagnostics, documenting problems and resolutions, prioritizing problems, and assessing impact of issues

Provide documentation and technical specifications to IT staff for planning and implementing new or upgrades of IT infrastructure

Perform or delegate regular backup operations and implement appropriate processes for data protection, disaster recovery, and failover procedures.



Lead desktop and helpdesk support efforts, making sure all desktop applications, workstations, and related equipment problems are resolved in a timely manner with limited disruptions

System administration and IT certifications in Linux, Microsoft, or other network related fields are a plus

Working knowledge of virtualization, VMWare, or equivalent

Strong knowledge of systems and networking software, hardware, and networking protocols

Experience with scripting and automation tools

A proven track record of developing and implementing IT strategy and plans

Strong knowledge of implementing and effectively developing helpdesk and IT operations best practices, including expert knowledge of security, storage, data protection, and disaster recovery protocols.

Having Certification in professional or expert level in relevant filed will be highly preferred.

Having Experience in National level datacenter in Pakistan will be preferred.

Category XXVI

Service Category

Title Sr. Network Admin

Minimum

Qualification of

Service Provider


Engineering, Software Engineering IT, Data


Total Experience in

relevant technology

/ or provision of

relevant Services

05 Years

Services of

Minimum

Number of

Skilled HR

02

Service

Engagement

Duration

06 – 12

Months




Service Required

with area of

Expertise / Skills

Fully supporting, configuring, maintaining and upgrading corporate customer's networks and in house servers

Installing and integrating new server hardware and applications

Keeping an eye out for needed updates Fully support, configure, maintain and upgrade corporate customer’s

networks and in house servers

Install and integrate new server hardware and applications

Keep an eye out for needed updates

Establishes VPN, LAN, WAN and DMZ specifications by conferring with users; analyzing workflow, access, information, and security requirements; designing router administration, including interface configuration and routing protocols.

Configuration of L2, L3 devices and hands on experience on multivendor firewalls.

Knowledge static routes, policy-based routing, and routing protocols such as RIP, OSPF, BGP, and IS-IS.

Must have knowledge full NAT functions and NAT ALG for multiple application-layer protocols, including ILS, DNS, PPTP, SIP, FTP, ICQ, RTSP, MSN, and MMS.

Working knowledge of DDOS Protection and mitigations.

Hands on experience with Traffic control and Intrusion prevention and antivirus

In-depth understanding of communication protocols (mainly TCP/IP) and routing protocols (e.g. BGP, OSPF)

Support and administer third-party applications

Ensure network security and connectivity

Monitor network performance (availability, utilization, throughput, good put, and latency) and test for weaknesses

Set up user accounts, permissions and passwords

Resolve problems reported by end user

Define network policies and procedures

Specify system requirements and design solutions

Research and make recommendations on network administration.

Having Certification in professional or expert level in relevant filed will be highly preferred.


Category XXVII




Service Category

Title System

Administrator

Minimum

Qualification of

Service Provider




Total Experience in

relevant technology

/ or provision of

relevant Services

03 Years

Services of

Minimum

Number of

Skilled HR

03

Service

Engagement

Duration

06 – 12

Months

Service Required

with area of

Expertise / Skills

Install and configure software and hardware

Manage network servers and technology tools

Set up accounts and workstations

Monitor performance and maintain systems according to requirements

Troubleshoot issues and outages

Ensure security through access controls, backups and firewalls

Upgrade systems with new releases and models

Develop expertise to train staff on new technologies

Build an internal wiki with technical documentation, manuals and IT policies.



Experience with databases administration, networks (LAN, WAN) and patch management

Working knowledge of different web technologies (Nginx, IIS, Apache, IBM WebSphere etc).

Knowledge and hands on experience of Email server, Active directory DNS, DHCP etc.

Hands on experience of different web technologies platform.

Knowledge of system security (e.g., intrusion detection systems) and data backup/recovery

Ability to create scripts in Python, Perl or other language

Familiarity with various operating systems and platforms

Resourcefulness and problem-solving aptitude

Excellent communication skills

Having Certification in associate or professional level in relevant filed will be highly preferred.


Category XXVIII

Service Category

Title Network

Administrator

Minimum

Qualification of

Service Provider


Engineering, Software Engineering IT, Data





Total Experience in

relevant technology

/ or provision of

relevant Services

03 Years

Services of

Minimum

Number of

Skilled HR

03

Service

Engagement

Duration

06 – 12

Months

Service Required

with area of

Expertise / Skills

Fully support, configure, maintain and upgrade corporate customer’s networks and in house servers

Install and integrate new server hardware and applications

Keep an eye out for needed updates

Support and administer third-party applications

Ensure network security and connectivity

Monitor network performance (availability, utilization, throughput, good put, and latency) and test for weaknesses

Set up user accounts, permissions and passwords

Resolve problems reported by end user

Define network policies and procedures

Specify system requirements and design solutions

Research and make recommendations on server system administration.

Configuration of SSL/IPSEC VPN.

Experience with multivendor devices including routing switching load-balancers and security devices.

Knowledge and hands on experience with NAC, WAF, Load Balancers and security gateways will be a plus.

Hands on experience in networking, routing and switching

Excellent knowledge of best practices around management, control, and monitoring of server infrastructure

Experience with firewalls, Internet VPN’s remote implementation, troubleshooting, and problem resolution is desired

Ability to set up and configure server hardware

Familiarity with backup and recovery software and methodologies

Having Certification in associate or professional level in relevant filed will be highly preferred.


Category XXIX

Service Category

Title Network Security

Administrator

Minimum

Qualification of

Service Provider




Total Experience in

relevant technology 03 Years

Services of

Minimum 03

Service

Engagement

Duration

06 – 12

Months




/ or provision of

relevant Services

Number of

Skilled HR

Service Required

with area of

Expertise / Skills

Participate in the development and on-going maintenance/support of Consumer Cellular IT Infrastructure to meet or exceed business goals for system availability, stability, security and ability to grow

Analyze the effectiveness and efficiency of existing systems; proactively develop, communicate and implement strategies or action plans for improving or leveraging these systems

Work alongside our Enterprise IT Architect to monitor environment vitals, analyze areas requiring infrastructure enhancements and provide architecture solution recommendations

Create and maintain documentation required to support the IT Infrastructure and Networking.

Knowledge and hands on experience with NAC devices, WAF and OWASP standards will be a plus point.

Firewall configuration, maintenance, analysis and troubleshooting

WAN/LAN Layer 2/3 switching/routing network design, implementation and troubleshooting

Network and routing protocols and services such as: TCP, UDP, ICMP, FTP, SFTP, SSH, HTTP, HTTPS, SSL, NTP, DNS, BGP, VLT, MPLS, QoS, OSPF, Wireshark

Proactive network monitoring/auditing and alerting

Configuration, maintenance and implementation of web traffic & spam filters

Hardware & software installation, patching, upgrades

Implementation of backup and recovery, business continuity & high availability methodologies

Documenting system configuration, policies, procedures, standards, & diagrams

Experience deploying and troubleshooting

Security certificate management

Security Logging, monitoring and alerting on network equipment logging to identify malicious behavior

Maintaining vulnerability management solutions

Anti-virus deployment, configuration and management

Proactive issue detection leveraging solution configurations & custom scripting

Cloud network and security administration.

Aligning production system requirements with appropriate storage hardware

Performing maintenance & patching activities

Troubleshooting network devices issues.

Having experience in SOC Environment with any SIEM Solution will give preference.

Having Certification in professional or Expert level in relevant filed will be highly preferred.


Category XXX




Service Category

Title App & Sys Security

Administrator

Minimum

Qualification of

Service Provider

BS/BE (Computer Science, Software,

Computer Engineering, IT, Data Science,

Telecom) or any equivalent degree

Total Experience in

relevant technology

/ or provision of

relevant Services

03 Years

Services of

Minimum

Number of

Skilled HR

03

Service

Engagement

Duration

06 – 12

Months

Service Required

with area of

Expertise / Skills

Setting up new users and giving them access to the intranet

Managing and maintaining the file servers

Operating the firewall for the organization

Monitoring the internet connection for security risks

Employing the latest security protocols

Monitoring the local area network (LAN) for threats or errors

Installing, administering, and troubleshooting network security solutions.

Updating software with the latest security patches and ensuring the proper defenses are present for each network resource.

Performing vulnerability and penetration tests, identifying and defending against threats, and developing disaster recovery plans.

Configuring security systems, analyzing security requirements, and recommending improvements.

Monitoring network traffic for suspicious behavior.

Creating network policies and authorization roles and defending against unauthorized access, modifications, and destruction.

Consulting with staff, managers, and executives about the best security practices and providing technical advice.

Configuring and supporting security tools, such as firewalls and anti-virus software.

Training staff to understand and use security protocols.

Having experience in SOC Environment with any SIEM Solution will give preference.

Must Understand the OWASP top 10 attacks and PCI DSS compliance will be a plus point.

Having experience on different tools for vulnerability assessment and load testing when required.

Having Certification in professional or Expert level in relevant filed will be highly preferred.


Category XXXI

Service Category

Title Network and

System Support

Officer

Minimum

Qualification of

Service Provider


Engineering, Software Engineering, IT, Data





Total Experience in

relevant technology

/ or provision of

relevant Services

03 Years

Services of

Minimum

Number of

Skilled HR

06

Service

Engagement

Duration

06 – 12

Months

Service Required

with area of

Expertise / Skills

Installing new software

Installing new hardware (servers, printers, computer workstations, etc.)

Setting up user accounts, permissions and passwords

Overseeing security of all systems, especially the internet, and installing antivirus protection

Fixing network faults

Network maintenance

Technical support for people using the network

Training staff on new systems

Day to day admin and monitoring of network use

Planning future improvements, suggesting IT solutions to business problems

Making sure all IT meets industry standards

Supervising helpdesk staff If you choose to work for a large company, it’s likely you’ll have a designated area of the network to work on; if you work for a smaller company you’ll probably be in charge of the entire network.

Having Certification in associate level in relevant filed will be highly preferred.

Category XXXII

Service Category

Title Power Technician

Minimum

Qualification of

Service Provider

DAE in Electrical / Electronics or any

relevant degree

Total Experience in

relevant technology

/ or provision of

relevant Services

03 Years

Services of

Minimum

Number of

Skilled HR

05

Service

Engagement

Duration

06 – 12

Months

Service Required

with area of

Expertise / Skills

Knowledge of repairing mechanical systems to ensure they are consistent with health and safety standards

Knowledge to Perform maintenance of electrical systems

Assist in the setup of ventilation, refrigeration and other systems and conduct repairs when necessary

Knowledge to Inspect alarm systems (fire, protection) and schedule repairs when needed

Perform manual repairs when necessary.

Knowledge of general maintenance processes and methods

Working knowledge of tools, common appliances and devices

Manual dexterity and problem-solving skills.

Knowledge and hands on experience of Gen-Set Automation.




Category XXXIII

Service Category

Title AC Technician

Minimum

Qualification of

Service Provider

DAE in Electrical / Electronics/ Air

Conditioning or any relevant degree

Total Experience in

relevant technology

/ or provision of

relevant Services

03 Years

Services of

Minimum

Number of

Skilled HR

05

Service

Engagement

Duration

06 – 12

Months

Service Required

with area of

Expertise / Skills

Write down a list of material and supplies needed for installation purposes and either purchases them or ask customers to buy them, depending on the contract

Install air conditioners in houses and commercial buildings by following standard installation protocols

Test installed air conditioners to ensure that they are in proper working condition

Repair air conditioning units by performing analysis and troubleshooting activities

Perform maintenance activities such as cleaning AC grills and filters on installed air conditioning systems

Calibrate systems.

Perform preventive maintenance and routine servicing of equipment.

Diagnose defects, and install, repair and maintain heating, ventilating, refrigeration and air-conditioning units.

Follow oral and written instructions.

Operate specialized machinery, equipment and tools utilized in the repair, installation and maintenance of heating, ventilation, air conditioning and refrigeration systems

Category XXXIV

Service Category

Title Solution Architect

Minimum

Qualification of

Service Provider





Total Experience in

relevant technology

/ or provision of

relevant Services

07 Years

Services of

Minimum

Number of

Skilled HR

04

Service

Engagement

Duration

06 – 12

Months

Service Required

with area of

Expertise / Skills

Analyze current technologies used within the company and determine ways to improve

Document and monitor requirements needed to institute proposed updates

Work closely with Information Technology professionals within the company to ensure hardware is available for projects and working properly




Propose and establish framework for necessary contributions from various departments

Account for possible project challenges on constraints including, risks, time, resources and scope

Work closely with project management teams to successfully monitor progress of initiatives

Provide detailed specifications for proposed solutions

Define clear goals for all aspects of a project and manage their proper execution

Project management and leadership skills are essential

Experience developing IT and cloud infrastructure

Master's degree in Computer Science or Software Engineering preferred

Current understanding of best practices regarding system security measures

Experience in software engineering and design architecture

Positive outlook in meeting challenges and working to a high level

Advanced understanding of business analysis techniques and processes

Professional experience working with and analyzing computer hardware and software

Extensive knowledge and experience working with operating systems

Minimum experience of 3 years of experience in the role of Solution Architect and must have delivered at least one Government project.

Must have the following certifications: - ITIL Master certification TOGAF 9 (The Open Group)

Category XXXV

Service Category

Title Sr. Team Lead /

Software Architect

Minimum

Qualification of

Service Provider





Total Experience in

relevant technology

/ or provision of

relevant Services

07 Years

Services of

Minimum

Number of

Skilled HR

04

Service

Engagement

Duration

06 – 12

Months

Service Required

with area of

Expertise / Skills

Supervise day-to-day activities.

Ensure hits/alerts are handled in accordance with defined procedures and meet standards for both quality and deadlines. Hits/alerts are generated from sanctions screening of transactions, including but not limited to cash payments, trade instructions, corporate action messaging, and client related names (i.e., Beneficial owners and/or interested parties).

Support the team with daily inquiries and Interact with other BBH departments/lines of business on resolution of issues

Regularly updates and ensures accuracy of tracking logs, including Escalation Log for metrics reporting




Perform reconciliation functions of daily reviews to ensure all hits are addressed and escalated in a timely manner to avoid aging and delays.

Ensure escalations are properly handled and documented in a timely and efficient manner.

Serves as the day-to-day subject matter expert in their assigned areas and directs the activity of staff through.

Assist manager with the oversight of other Team Leads and coordination of oversight of work location.

Perform Quality Assurance function by sampling dispositioned alerts to ensure filters/processes are operating efficiently and accurately and quality control of team members’ work.

Create and maintain policies and procedures to ensure compliance with OFAC sanctions filtering/reporting requirements.

Assist team in navigating through online research tools, internal BBH systems and tools, as well as exploring prior Sanctions Inquires to complete enhanced due diligence.

Review of daily/weekly/monthly reports to identify trends.

Ensure that policies and procedures are adhered to on daily basis with proper evidence.

Anticipate and inform team manager of future staffing needs and skills based on changes within the team and Industry. Develop and maintain a plan to ensure unit has appropriate resources to meet business objectives of the department.

Assist Manager with establishing comprehensive Sanctions Program-related process flows and will support review and assessment of Sanctions Inventory List while ensuring preparedness to implement enhanced scope of sanctions screening activity as necessary.

Experience working as a SCRUM Master for at least 3 years.

Must have SCRUM Master certification.

Category XXXVI

Service Category

Title ERP Architect

Minimum

Qualification of

Service Provider





Total Experience in

relevant technology

/ or provision of

relevant Services

07 Years

Services of

Minimum

Number of

Skilled HR

05

Service

Engagement

Duration

06 – 12

Months




Service Required

with area of

Expertise / Skills

• Field incoming problem tickets from end users to resolve application and software issues within Oracle E-Business Suite and other software applications used. • Document all pertinent end user identification information, including name, department, contact information, and nature of problem or issue using task tracker system. • Escalate and work with Internal Oracle team and/or third-party support as needed. • Record, track, and document the problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to final resolution. • Communicate application problems and issues to key stakeholders, including management, development teams, and end users. • Test fixes and perform post-resolution follow-ups to ensure problems have been adequately resolved. • Identify and learn appropriate software applications used and supported by the organization. • Maintain knowledge bases and frequently asked questions resources on to assist in problem resolution. • Perform testing and validation of applications during preventative maintenance, including the installation of service packs, patches, and software upgrades. • Perform other duties as requested by management. • 3+ years of experience after graduation in development, architecting and implementing Oracle EBS modules • Proficient in all modules involved in Order-to-Cash (OM, Advanced Pricing, Shipping, WMS, Inventory, AR, Costing, XLA, GL), Procure-to-Pay (Purchasing, Inventory, WMS, AP, Costing, XLA, GL) or Forecast to Manufacture processes (WIP, Costing, XLA, Inventory) and Financials (FA, CM, GL) • Technical Expertise on Oracle Open Interfaces/API s for the different Modules within all EBS Modules • Technical Expertise on different tools/programming languages such as PL/SQL, Forms, Reports, Workflow Builder, Java, APEX • Experience in applying Service-Oriented Architecture to solutions • Extensive knowledge and experience in using and applying API, OAF,. NET and XML based solutions

Category XXXVII

Service Category

Title Sr. Technology

Architect / Scrum

Master / Agile

Specialist

Minimum

Qualification of

Service Provider





Total Experience in

relevant technology

/ or provision of

relevant Services

07 Years

Services of

Minimum

Number of

Skilled HR

05

Service

Engagement

Duration

06 – 12

Months




Service Required

with area of

Expertise / Skills

Experience developing and leading large-scale technology engagement in an agency environment.

Experience architecting solutions using the Microsoft .NET framework, .NET project types also utilizing AJAX Technologies, XML and XSLT, Lara well, Php, React Native.

Advanced knowledge of programming languages (e.g. .NET, Java and PHP, Perl, SQL, Flash/Flex, Ruby-on-Rails, etc.) and the ability to propose alternative solutions and cost-benefit analysis based on these technologies.

Experience in Web Content Management Systems, Web Commerce, Email Marketing and Web Analytics.

Experience in Microsoft Visual Studio Team System / TFS 2008+ / IIS 7+

An excellent understanding of best practices across technologies (client/server-side, QA, deployment, project management etc.).

Excellent time management, problem solving, teamwork, and communication skills.

Experience working in an Agile/Scrum environment to deliver high quality software against aggressive schedules.

Have worked in an agency environment (preferred but not required).

You are outgoing and able ability to work and cooperate with many different people.

You have strong discipline and are able ability to work independently.

You have a strong work ethic.

You like to work ability to thrive in a fast-paced environment.

You have high energy and a positive, winning attitude.

Category XXXVIII

Service Category

Title BPR Specialist / Big

Data Specialist

Minimum

Qualification of

Service Provider





Total Experience in

relevant technology

/ or provision of

relevant Services

07 Years

Services of

Minimum

Number of

Skilled HR

02

Service

Engagement

Duration

06 – 12

Months

Service Required

with area of

Expertise / Skills

• As a member of this dynamic and fast-paced team, you will be responsible for business process reengineering including distillation of customer ideas into both as-is and to-be workflows and process recommendations. • Success for this role is to deliver ideas and recommendations as well as to achieve buy-in for fundamental redesign of core business processes to achieve dramatic improvements in productivity, cycle times and quality. • Business Process Reengineering starts with a blank sheet of paper and rethinks existing processes to deliver more value to the customer. • You will be a member of a cross-functional Agile team in a Federal government environment.




• As the team member responsible for documenting the business processes alignment with the IT modernization efforts, developing government deliverables on a regular basis including As-Is and To-Be process maps in Visio using BPMN, and synthesizing ideas into high-level graphics and documents that will be used to brief business stakeholders and senior executives including PowerPoint and Word business cases. • You will work with IT management, product owners, and the business stakeholders to deliver solutions that meet the needs of the business. • The cross-functional team is responsible for helping the government transition from outdated and under-utilized processes and technologies to high volume transactional process in a paperless future state, through multiple product offerings including demand management, case management, document management, and data exchanges. • Demonstrable experience working with customers or end users to gather requirements and documenting issues • Experience facilitating meetings • Strong interpersonal skills with a proven track record of providing excellent customer service • Excellent writing communication skills and attention to detail • Strong Microsoft Visio, Excel, and PowerPoint skills • Lean Six Sigma • Experience working in an Agile environment • Experience gathering high level business requirements and writing business cases • Experience researching and documenting an analysis of alternatives • Experience supporting Federal government programs • Must have the following certifications: - HDP Analyst: Data Science (SPLL) - HDP Developer: YARN Applications (SPLL) - HDP Developer: Apache Pig and Hive - HDP Developer: Enterprise Apache Spark - HDP Operations: Hadoop Administration 1 - HDP Overview: Apache Hadoop Essentials




EVALUATION CRITERIA: ANNEXURE-II

Criteria for the Assessment of Proposal

Technical Proposal (70%)

Please refer to below detailed Technical Evaluation Tables

Financial Proposal (30%)

To be computed as a ratio of the Proposal’s offer to the lowest evaluated bid among the proposals received by

NITB.

SR.

NO.

DESCRIPTION RELEVENT TABLE /

FORM

SCORE WEIGHTAGE MAXIMUM SCORE

1. Preliminary Evaluation /

Screening

Annexure II-A MUST provide all the requested information

as per “Annexure-II-A” to qualify for the

Technical Evaluation. Bidder MUST use Bid

Form 02 as template to provide information.

2. Firm’s Technical

Evaluation /Capacity

Annexure II-B 70% 700

3. Financial Evaluation Annexure II-C 30% 300

TOTAL 100% 1000




PRELIMINARY EVALUATION CRITERIA: ANNEXURE-II-A

Bids evaluation shall be subject to 100% compliance to the following criteria for Vendor’s qualification for Technical and

Financial Evaluation. (Bidder must provide below mentioned information in Technical Envelope, Bid Form 2

will be used as template to provide the information)

SR. NO.

GENERAL TERMS AND CONDITIONS FOR COMPLIANCE CLAUSE YES/NO

1. The Responding Organization (RO) must be registered with Sales Tax, Income Tax Department and should be in possession of a valid NTN certificate. Copies of the certificates must be provided with the bid document and RO must be on the Active Tax Payer List of FBR.

2.1

2. The firm must provide on letter head, Name of organization, details of offices across Pakistan and location of Head office, size of company (number of employees), number of years of being incorporated (at least last 05 years in existence).

2.2

3. The RO must provide the list of customers with the similar services (Third Party HR) provided in last five (05) years. The duration of each provided services MUST be mentioned along with the numbers of HR/Headcount provided and the name, contact information of the beneficiary organization

2.5

4. Financial capability and yearly growth rate (annual financial turnover) in past three (03) years.

2.6

5. Affidavit that the documents/details/information submitted is true and liable to be rejected if proven false and in that case legal action is liable on that company (on stamp paper of Rs. 100)

2.9

6. Affidavit that the RO has never been blacklisted by any Government/Semi Government/Autonomous organization (on stamp paper of Rs. 100)

2.10

7. Affidavit from the RO that IT HR MUST fulfil the technological experience, expertise of tools as mentioned in “Schedule of Requirements” against each category for any future requirements during the life of the contract (on stamp paper of Rs. 100).

2.11

8. Affidavit from the RO that IT HR will keep the confidentiality of all the projects, code, and initiatives performed under this contract during and after the contract expiry (on stamp paper of Rs. 100)

2.12

9. RO to provide organizational chart covering management structure and key personnel (technical, administrative, and managerial)

2.15

10. Each category requires number of CVs against the number of required service

providers (as per Annexure -I “Schedule of Requirements”), total number of

required CVs is 217. Provision of less CVs will be disqualification from the process.

2.16

11. A Bid Bond in the shape of a Bank Draft/Pay Order in the name of Deputy Director

(Admin), National Information Technology Board, equivalent to 2% (exact 2%) of

the Total Cost of the quoted bid as per Annexure-III must be submitted along with

the proposal.

4.6




TECHNICAL EVALUATION: ANNEXURE-II-B

Detailed evaluation will be done for the firms who qualify the preliminary evaluation stage. The qualification means “yes” to all the mentioned clauses along with the valid supporting document required in the preliminary evaluation as per Bid Form-02.

In detailed evaluation, the Procurement Committee will verify the compliance with criteria/specifications mentioned in the following table: Firm’s Technical Capacity

FIRM’S TECHNICAL CAPACITY

TERMS AND CONDITIONS

MAX MARKS

Number of relevant HR Staff (with recruitment experience) to handle hiring/recruitment. *Firm MUST provide evidence; list of relevant HR staff on company’s letter head (NITB may verify the facts through internal or external sources or may ask additional information if required.)

Calculation Criteria: 01-05 resources – 25 marks -- 06-10+ resources – 50 marks

50

Number of similar services (Third Party HR) provided in Pakistan (last 5 years only) *Firm MUST provide evidence in the form of copy letter from customer/contract copy/work order copy. Calculation Criteria: 1-3 Clients – 25 marks 4-6 Clients – 50 marks 7-9 Clients – 75 marks 10-12+ Clients – 100 marks

100

Financial strength of the firm in last three (3) years – Annual Turnover (PKR) *Firm MUST provide Audit report and relevant proof of financial strength

Calculation Criteria: Upto 100 Million per year – 50 marks, upto 125 Million per year – 75 marks, Upto 150 Million or + per year 100 marks

100

Permanent Office located in Islamabad / Rawalpindi *Firm MUST provide evidence, as Procurement Committee (or anyone nominated by the committee) may visit office for presentation and discussion with the given team. Calculation Criteria: Yes – 25 marks -- No - 0 marks

25

CVs/Resumes: Provision of resumes/CVs against each category (as per Annexure I) fulfillin100% of the requirements mentioned against each category (as per Annexure-I)

*Procurement committee will evaluate the relevance of the resume Calculation Criteria: Resumes matching 100% requirements will be given 1.5 mark per resume – resume matching less than 80% requirements will be given zero (0) marks

325




Procurement Committee may call and check the authenticity of the resume/CVs/profiles. Submitted CVs/Profiles must contain contact information of the resources. Any CV without contact number or missing information of job duration or employer name will not be accounted for.

Interview scoring of Candidates in categories XXXIII, XXXIV, XXXV, XXXVI, XXXVII, XXXVIII Procurement Committee will interview candidates for the above categories and will evaluate their suitability to technically award the numbers.

50

Capability for Capacity Building preferably for technical trainings including on job training *Firm MUST provide verifiable evidence of conducting trainings Calculation Criteria: Capacity Building preferably for technical trainings including on job training: Yes – 50 marks, No – 0 marks

50

TOTAL 700




FINANCIAL EVALUATION: ANNEXURE-II-C

Technically qualified firms having highest evaluated marks (Combined Firm’s Technical Capacity & Financial

Proposal) shall be awarded the contract.

EVALUATION OF FINANCIAL PROPOSAL

TERMS AND CONDITIONS MAX MARKS

Example of a Bid Cost Evaluation When the total cost of each bid has been established, these costs should be converted to a score out of 300. Since the lower the cost the better, the lowest cost should be awarded a score of 100. All other bids should be scored using the formula: Bid's Score = 300 x (lowest total cost / bid cost) Example: Three bids are received. The total cost for each is: Bid A Rs 120 Bid B RS 124 Bid C Rs 142 The cost score for each bid is: Bid A = 300 x 120/120 = 300 Bid B = 300 x 120/124 = 290.32 Bid C = 300 x 120/142 = 253.52

300

Total 300




FINANCIAL PROPOSAL: ANNEXURE III

QUOTATION

NAME OF THE FIRM: __________________________________________________

SR

#

Category

#

Service Category Title Total Experience in

relevant technology /

or provision of relevant

Services

Cost per month per Service

Provider (Skilled HR) *inclusive of all taxes and/or other

cost (if any)

1 I Programmer / Web Developer /

Software Developer

03 Years

2 II Mobile App Developer 03 Years

3 III Sr. Software Engineer 03 Years

4 IV Database

Developer/Administrator

03 Years

5 V Geographical Information

System (GIS) Specialist

03 Years

6 VI Graphic Designer 03 Years

7 VII Quality Assurance (QA)

Specialist/Tester

03 Years

8 VIII Project Coordinator 03 Years

9 IX Legal Executive 03 Years

10 X Digital Media Executive 03 Years

11 XI Business Intelligence (BI)

Engineer

03 Years

12 XII Business Analyst 03 Years

13 XIII Sr. Programmer / Web

Developer / Software Architect /

Principal Software Engineer

05 Years

14 XIV Sr. Mobile App Developer 05 Years

15 XV Sr. Graphic Designer 05 Years

16 XVI Data Scientist 03 Years




17 XVII Data Entry Operator 03 Years

18 XVIII Team Lead 05 Years

19 XIX 2D/3D Animator 03 Years

20 XX Inbound Call Support 03 Years

21 XXI Program Coordinator 03 Years

22 XXII Information Security Specialist 03 Years

23 XXIII Team Lead Data Centre 05 Years

24 XXIV Power Team Lead 05 Years

25 XXV Sr. System Administrator 05 Years

26 XXVI Sr. Network Admin 05 Years

27 XXVII System Administrator 03 Years

28 XXVIII Network Administrator 03 Years

29 XXIX Network Security Administrator 03 Years

30 XXX App & Sys Security Administrator 03 Years

31

XXXI Network and System Support

Officer

03 Years

32 XXXII Power Technician 03 Years

33 XXXIII AC Technician 03 Years

34 XXXIV Solution Architect 07 Years

35

XXXV Sr. Team Lead / Software

Architect

07 Years

36 XXXVI ERP Architect 07 Years

37

XXXVII Sr. Technology Architect / Scrum

Master / Agile Specialist

07 Years

38

XXXVIII BPR Specialist / Big Data

Specialist

07 Years

TOTAL COST (PKR)




NOTE: NITB may decrease the number of categories and may increase or decrease number of service providers

against each category depending on the needs.




LETTER OF INTENT: BID FORM-01

Bid Ref No.: ___________________ Date: Date of the Opening of Technical Bid

Name of the Tender: ____________________ To, DEPUTY DIRECTOR (ADMN) National Information Technology Board (NITB) Plot no 24-B, Street No 6 Sector H-9/1, Islamabad

LETTER OF INTENT Dear Sir, Having examined the tender documents, we offer to supply and deliver the Goods/Services under the above named tender in full conformity with the said bidding documents/rules and at the rates/unit prices described in the price schedule provided in Financial Bid (Annexure-III) or such other sums as may be determined in accordance with the terms &conditions of the said tender. The above amounts are in accordance with the Price Schedules attached herewith and are made part of this bid. We undertake, if our Financial Bid is accepted, to deliver the Goods/Services in accordance with the delivery schedule specified in the Schedule of Requirements. If our Financial Bid is accepted, we undertake to provide a Performance Security Deposit in the form, in the amounts, and within the times specified in the tender documents. We agree to abide by this bid, for the Bid Validity Period specified in the tender documents and it shall remain binding upon us and may be accepted by you at any time before the expiration of that period. Until the formal final procurement contract is prepared and executed between us, this bid, together with your written acceptance of the bid and your notification of award of the contract, shall constitute a binding Procurement Contract between us. We understand that you are not bound to accept the lowest or any Financial Bid you may receive. We undertake that, in competing for (and, if the award is made to us, in executing) the above contract, we will strictly observe the laws against fraud and corruption in force in Pakistan. Dated This: _________________________ Signed: _________________________ In the capacity of: _________________________ (title or position) Duly authorized to sign this bid for and on behalf of: (name of Bidder)




DOCUMENTARY EVIDENCE: BID FORM-02

Name of the Firm: __________________ Bid Reference No: __________________ Date of opening of Bid: __________________ Documentary evidence for determining eligibility of the bidders &evaluation of bids. Bidders should only initial against those requirements that they are attaching with the form. Bidders are required to mention the exact page number of relevant document placed in the Bid. Bidders are advised to attach all supporting documents with this form in the order of the requirement as mentioned in column-2.

SR.

NO. REQUIRED DOCUMENTATION

CLAUSE

NO.

SIGNATURE OF

BIDDER

SUPPORTING

DOCUMENT’S

NAME

PAGE

NUMBER IN

THE BID

1. NTN Certificate 2.1

2. GST Certificate 2.1

3. On Active Tax Payers List of FBR 2.1

4. Registration/Incorporation/Business Certificate 2.2

5. Complete Company profile and Organizational

Chart

2.2

6. Evidence of Firm’s last five (05) years Performance

(Services of similar nature)

2.5

7. Annual Financial Turnover of Past three (03) years 2.6

8. Affidavit: documents/details/information is true 2.9

9. Affidavit: bidder is not blacklisted by any Federal,

Provincial Public sector organization

2.10

10. Affidavit of compliance with “Schedule of

Requirements”

2.11

11. Affidavit of Confidentiality 2.12

12. Bid Bond/Security 4.6

13. Bid Validity period of 150 days 4.10

14. Original Bidding documents duly signed/stamped 4.15




FIRM’S PAST PERFORMANCE: BID FORM-03

Name of the Firm: __________________ Bid Reference No: __________________ Date of opening of Bid: __________________

NAME OF THE CLIENT/INSTITUTION

PURCHASE ORDER NO.

DESCRIPTION OF ORDER

VALUE OF ORDER

DATE OF COMPLETION

WORK COMPLETION CERTIFICATE BY

CLIENT

Note: 1. Bidders may use additional Sheets if required. 2. All certificates are to be attached with this form

Signature: ____________________ Name: ____________________ Designation: _____________________ Official Stamp: _____________________




SECURITY DEPOSIT: BID FORM-04

To, DEPUTY DIRECTOR (ADMN) National Information Technology Board (NITB) Plot no 24-B, Street No 6 Sector H-9/1, Islamabad Whereas [Name of Supplier+ (hereinafter called “the Supplier”) has undertaken, in pursuance of Contract No.*number+ dated *date+ to supply *description of goods/services+ (hereinafter called “the Contract”). And whereas it has been stipulated by you in the said Contract that the Supplier shall furnish you with a Bank Guarantee by a scheduled bank for the sum of PKR two (02) Millions as a Security for compliance with the Supplier’s performance of services and obligations in accordance with the Contract. And whereas we have agreed to give the Supplier a Guarantee: Therefore, we here by affirm that we are Guarantors and responsible to you, on behalf of the Supplier, up to a total of [Amount of the Guarantee in Words and Figures] and we undertake to pay you, upon your first written demand declaring the Supplier to be in default under the Contract and without cavil or argument, any sum or sums within the limits of [Amount of Guarantee] as aforesaid, without your needing to prove or to show grounds or reasons for your demand or the sum specified therein. This Security Deposit is valid until the__day of___, 2021 Signature and Seal of the Firm Address: ______________________ Date: ______________________