government of india - directorate general of civil aviationdgca.nic.in/tenders/egca-rfq.pdf ·...

Request for Qualification (RFQ)

for

Short-Listing of

Service Providers for eGCA Project

Directorate General of Civil Aviation

Ministry of Civil Aviation

Government of India

Request for Qualification – eGCA Project for DGCA

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Table of Contents

DISCLAIMER ..................................................................................................................................................... 5

1 INTRODUCTION ....................................................................................................................................... 7

1.1 ABOUT DGCA .................................................................................................................................... 7

1.2 PROJECT BACKGROUND ......................................................................................................................... 7

1.3 PROJECT OBJECTIVES ............................................................................................................................ 7

1.4 SCOPE OF SERVICES .............................................................................................................................. 8

1.5 BRIEF DESCRIPTION OF BIDDING PROCESS ............................................................................................... 12

1.6 SCHEDULE OF BIDDING PROCESS ............................................................................................................ 13

2 INSTRUCTIONS TO RESPONDENTS ......................................................................................................... 13

2A GENERAL ......................................................................................................................................... 13

2.1 SCOPE OF RESPONSE ........................................................................................................................... 13

2.2 ELIGIBILITY OF THE RESPONDENT ........................................................................................................... 13

2.3 NUMBER OF RESPONSES AND COSTS THEREOF .......................................................................................... 15

2.4 ACKNOWLEDGEMENT BY THE RESPONDENT .............................................................................................. 15

2.5 RIGHT TO ACCEPT OR REJECT ANY OR ALL RESPONSES.................................................................................. 16

2B DOCUMENTS ......................................................................................................................................... 17

2.6 CONTENTS OF RFQ ............................................................................................................................ 17

2.7 CLARIFICATIONS................................................................................................................................. 17

2.8 AMENDMENT OF RFQ ........................................................................................................................ 18

2C PREPARATION AND SUBMISSION OF RESPONSE ......................................................................................... 18

2.9 LANGUAGE ....................................................................................................................................... 18

2.10 FORMAT AND SIGNING OF RESPONSE ..................................................................................................... 18

2.11 SUBMISSION OF RESPONSES ................................................................................................................. 19

2.12 RESPONSE DUE DATE .......................................................................................................................... 21

2.13 LATE RESPONSE SUBMISSION ................................................................................................................ 21

2.14 MODIFICATIONS/ SUBSTITUTION/ WITHDRAWAL OF APPLICATIONS ............................................................... 21

2D EVALUATION PROCESS ........................................................................................................................ 22

2.15 OPENING AND EVALUATION OF RESPONSES ............................................................................................. 22

2.16 CONFIDENTIALITY ............................................................................................................................... 22

2.17 TESTS OF RESPONSIVENESS ................................................................................................................... 23

2.18 CLARIFICATIONS................................................................................................................................. 23

2E QUALIFICATION AND BIDDING ................................................................................................................... 24

2.19 SHORT-LISTING AND NOTIFICATION ........................................................................................................ 24

2.20 SUBMISSION OF BIDS AT RFP/BID STAGE ................................................................................................ 24

2.21 PROPRIETARY DATA ............................................................................................................................ 24

2.22 CORRESPONDENCE WITH THE RESPONDENT .............................................................................................. 24

3 CRITERIA FOR EVALUATION ................................................................................................................... 24

3.1 EVALUATION PARAMETERS .................................................................................................................. 24

4 FRAUD AND CORRUPT PRACTICES ......................................................................................................... 25

5 PRE-BID CONFERENCE ........................................................................................................................... 26

6 MISCELLANEOUS ................................................................................................................................... 27

6.1 ANNEXURE-I: FORMS ......................................................................................................................... 29

6.2 ANNEXURE – II: LIST OF SERVICES .......................................................................................................... 41


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Disclaimer The information contained in this Request for Qualification document (the “RFQ”) or subsequently provided to

Respondent(s), whether verbally or in documentary or any other form, by or on behalf of DGCA or any of their

employees or advisors, is provided to Respondent (s) on the terms and conditions set out in this RFQ and such

other terms and conditions subject to which such information is provided.

This RFQ is not an agreement and is neither an offer nor invitation by DGCA to the prospective Respondents or

any other person. The purpose of this RFQ is to provide interested parties with information that may be useful

to them in the formulation of their Response for qualification pursuant to this RFQ (the “Response”). This RFQ

includes statements, which reflect various assumptions and assessments arrived at by DGCA in relation to the

Project. Such assumptions, assessments and statements do not purport to contain all the information that

each Respondent may require. This RFQ may not be appropriate for all persons, and it is not possible for DGCA,

its employees or advisors to consider the investment objectives, financial situation and particular needs of

each party who reads or uses this RFQ. The assumptions, assessments, statements and information contained

in this RFQ may not be complete, accurate, adequate or correct. Each Respondent should therefore, conduct

its own investigations and analysis and should check the accuracy, adequacy, correctness, reliability and

completeness of the assumptions, assessments, statements and information contained in this RFQ and obtain

independent advice from appropriate sources.

Information provided in this RFQ to the Respondent(s) is on a wide range of matters, some of which depends

upon interpretation of law. The information given is not an exhaustive account of statutory requirements and

should not be regarded as a complete or authoritative statement of law. DGCA accepts no responsibility for

the accuracy or otherwise for any interpretation or opinion on law expressed herein.

DGCA, its employees and advisors make no representation or warranty and shall have no liability to any

person, including any Respondent or Bidder, under any law, statute, rules or regulations or tort, principles of

restitution or unjust enrichment or otherwise for any loss, damages, cost or expense which may arise from or

be incurred or suffered on account of anything contained in this RFQ or otherwise, including the accuracy,

adequacy, correctness, completeness or reliability of the RFQ and any assessment, assumption, statement or

information contained therein or deemed to form part of this RFQ or arising in any way with pre-qualification

of Respondents for participation in the Bidding Process.

DGCA also accepts no liability of any nature whether resulting from negligence or otherwise howsoever caused

arising from reliance of any Respondent upon the statements contained in this RFQ.

DGCA may, in its absolute discretion but without being under any obligation to do so, update, amend or

supplement the information, assessment or assumptions contained in this RFQ.

The issue of this RFQ does not imply that DGCA is bound to select and short-list pre-qualified bidders for Bid

Stage or to appoint the selected Bidder, as the case may be, for the Project and DGCA reserves the right to

reject all or any of the Responses or Bids without assigning any reasons whatsoever.

The Respondent shall bear all its costs associated with or relating to the preparation and submission of its

Response including but not limited to preparation, copying, postage, delivery fees, expenses associated with

any demonstrations or presentations which may be required by DGCA or any other costs incurred in

connection with or relating to its Response. All such costs and expenses will remain with the Respondents and

DGCA shall not be liable in any manner whatsoever for the same or for any other costs or other expenses

incurred by a Respondent in preparation or submission of the Response, regardless of the conduct or outcome

of the Bidding Process.


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1 Introduction

1.1 About DGCA

The Directorate General of Civil Aviation (DGCA) is a regulatory body under Ministry of Civil Aviation

and its primary function is to ensure safe air travel in the country. DGCA is responsible from policy

making to ensuring proper implementation of safety measures and guidelines (including

international guidelines). DGCA maintains control over stakeholders such that compliance to safety

standards is adhered to and efficient air travel is ensured in India.

DGCA, located in New Delhi, is headed by the Director General (DG) and has 12 Directorates and 4

Divisions. Further, DGCA has 5 Regional Offices (ROs) located in Delhi, Bangalore, Mumbai, Chennai

and Kolkata and 10 Sub-Regional Offices (SROs) Located in Pune, Lucknow, Kanpur, Patiala, Patna,

Bhubaneswar, Guwahati, Hyderabad, Trivandrum and Bhopal.

1.2 Project Background

DGCA performs many important, process oriented and paper work intensive functions which are

critical for safe and efficient air travel throughout India. Most of the work and the services provided

to the stakeholders are done manually and are not IT enabled which put significant constraints on

DGCA officials for timely processing of various activities. It is with this view and a strong desire to

provide efficient, effective and speedy services to the stakeholders that DGCA has embarked on the

eGCA (e-Governance for Civil Aviation) project.

DGCA is seeking to enhance its productivity, quality of service and effectiveness by introducing

automation across the enterprise. To achieve this objective, DGCA has initiated the Project-

eGovernance for Civil Aviation (eGCA) which envisages online service delivery, automation of the

systems and processes at the back-end and implementation of required IT infrastructure.

The vision of eGCA project is to completely automate the processes and functions of DGCA and its

constituent directorates as well as provide a strong base for IT infrastructure and service delivery

framework. The project envisages an end-to-end system including various software applications,

Data Center, Disaster Recovery site, client and server side infrastructure, Network to connect all the

offices of DGCA, a ‘Portal’ for dissemination of information and for providing online and speedy

service delivery supported by Digital Signatures for security.

1.3 Project Objectives

The objectives of eGCA are:

• Enhanced Service Delivery – Provide online and technology based services to stakeholders with speed and certainty. Meet the timelines in CARs.

• Speedy Back-Office Processing – Efficient technology automation of processes – application, verification, approval, audit and support functions

• Greater coordination through cross-functional integration and cross-entity interfacing - Create a central, secure electronic repository of all records

• Effective Surveillance & Enforcement - MIS Reports/Historical Track record and Analysis


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• Ease of Data access – With a digitized environment and an automated workflow it will be very easy to identify data

• Interface with Regional and Sub-Regional offices - To communicate, share and constantly work hand in hand with the other offices in a very efficient way

1.4 Scope of Services

1.4.1 High Level Overview of Proposed Solution

The proposed solution comprises of the business processes/services, application solution components and the infrastructure components.

A brief overview on each of the components is provided below:

1.4.1.1 Business Processes

DGCA and its directorates have close to 100 services as indicated in Annexure-II; however

these services could be grouped into broad categories of services groups as given in the

figure.

Note: The Examination module is being developed by NIC, so necessary interfaces need to be developed for the seamless flow of information between eGCA system and Examination module.


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Factors considered for Service grouping:

1. Services with similar administrative workflow could be grouped together, for example

Registration, Certification, Permits, Approvals and licensing processes have a similar

workflow and thus are grouped into a bucket of services called licensing/ Permits/

Certifications.

2. Services performing a similar type of function/having a common objective were grouped

together. For example Audits/Surveillance/Inspections are functions which are exhaustively

performed across all the DGCA Directorates and accounts for a major proportion of the

services. While the audit may be of different types or of varied components, the procedure

and the objective are similar.

3. Services related to examinations to pilots, aircraft maintenance engineers are grouped

under examinations

4. Similarly all the HR/Establishment related functions are grouped under Establishment &

Administration and the finance and accounts related functions are grouped under Finance.

However the SP may group/design the services based on the proposed solution.

1.4.1.2 Application Solution Components

Service Provider shall implement the below requirements preferably using product based

solutions. An indicative solution components but not limited to the following components

is detailed in the following sections.

1. Interfaces and Access Channels such as Web Portal, Mobile/Smart Phone

2. Enterprise Content Management System

3. eForms

4. BPM/Case Management

5. Payment & Mobile Gateway

6. Digital Signatures

7. MIS Reporting Engine

8. Rule/Policy Automation

9. Email System

1.4.1.3 Infrastructure Solution Components

The infrastructure solution components of the DGCA comprise of the following:

1. Hosted Data Centre and Disaster Recovery at NIC Data Centre.


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2. Networking the DGCA Headquarters, Regional Offices and the Sub-Regional Offices.

3. Server and Client Hardware & Software Components

1.4.1.4 Scope of work for Services Provider

The Service Provider selected through the bidding process will be responsible for

providing end to end services on a Turnkey basis as indicated below:

Overall Project Management

Study, Design (including Process Re-engineering), Configure/Customize & Implement

the eGCA Solution

Procurement of software product licenses and associated software solution

components.

Procurement, Installation, Configuration and Commissioning of the IT Infrastructure:

a. Procurement, Installation & Commissioning of the client side Personal Computers (hardware and software) and Peripherals at all offices including HQ, ROs and SROs

b. Installation, operation and Commissioning of Networks at all DGCA office including HQ, ROs and SROs.

c. Procurement of necessary Infrastructure (servers), Setup & commissioning of DC and DRC (Hosting and Facility Management Services)

Data Migration, Digitization of historical data

Training & Change Management

Digital Signature / PKI Issuance and Management Processes

Support to Acceptance Testing, 3rd Party Audit and Certification

Provide Operations and maintenance (Post Implementation) services as per the

Service Levels defined in the RFP

Exit Management & Transition at the end of contract period

Handholding Support at the Client Sites (DGCA-HQ, RO Offices, and SRO Offices)

A presentation will be made to the shortlisted respondents on a scheduled date before

the release of the RFP


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1.4.1.5 Payment Model

A certain percentage of the total cost of the project will be made based on a particular

milestone and the balance payments will be made at half yearly instalments during the

operations and maintenance based on the Service Level Agreement (SLA).

1.4.1.6 Timelines of Project

The tentative timelines of project are indicated below. (T is date of signing the contract)

Figure 2: Timelines of the project

1.4.1.7 Requirement on the Project Office

The Service Provider shall either have a Project Office or commit to setup a Project Office

in the National Capital Region (NCR) of Delhi during the project implementation and

maintenance phase.

The requirements given in this Request for Qualification are indicative only and DGCA shall seek inputs from the short listed respondents in further refining the requirements and all aspects of services before finalizing the Request for Proposal.

Issue of RFP

(July 2013)

eGCA Implementation

( T + 10 Months)

Operations & Management

(5 Years)


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1.5 Brief Description of Bidding Process

1.5.1 DGCA has adopted a two-stage process (collectively referred to as the "Bidding Process")

for selection of the Service Provider or the Bidder for award of the Project. The first stage

(the "Pre-Qualification Stage") of the process involves qualification (the “Pre-

Qualification”) of interested parties who submit a Response in accordance with the

provisions of this RFQ (the "Bidders"). At the end of this stage, DGCA expects to announce a

short-list of pre-qualified Respondents who shall be eligible for participation in the second

stage of the Bidding Process (the "Bid Stage or the RFP Stage") comprising Request for

Proposal (the “Request for Proposal” or “RFP”).

1.5.2 In the Pre-Qualification Stage, Bidders or Respondents would be required to furnish all the

information specified in this RFQ. Only those Bidders or Respondents who are pre-qualified

as per the pre-qualification criteria described in this RFQ by DGCA shall be invited to submit

their Bids for the Project during Bid stage in accordance with the procedure set out in the

RFP (Request for Proposal)

1.5.3 A non-refundable processing fee for INR 1,00,000 (Rupees One Lakh only) in the form of a

Demand draft or a Pay Order drawn in favour of Pay & Accounts Officer, DGCA, payable at

New Delhi has to be submitted along with the RFQ Response. Responses received without

or with inadequate RFQ Processing fees shall be liable to get rejected.

1.5.4 In the second Stage of Bidding, the Bid Stage, the qualified Bidders will be called upon to

submit the technical and financial proposals (the "Bids" or Proposals) in respect of the

Project, in accordance with the RFP and other documents to be provided by the DGCA,

pursuant to the RFP (collectively the "Bidding Documents").

1.5.5 DGCA will review the Techno-Commercial bids of the short-listed bidders to determine

whether the Techno-Commercial bids are substantially responsive. Bids that are not

substantially responsive are liable to be disqualified. DGCA may seek inputs from their

professional, external experts in the Techno-Commercial and Price evaluation process.

1.5.6 Further and other details of the process to be followed at the Bid Stage and the terms

thereof will be spelt out in the Bidding Documents.

1.5.7 Any queries or request for additional information concerning this RFQ shall be submitted in

writing or by fax and e-mail to the officer designated in Clause 2.11.2 below. The

envelopes/ communications shall clearly bear the following identification/title:

"Queries/ Request for Additional Information: RFQ for eGCA Project”


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1.6 Schedule of bidding process The following table enlists important milestones and timelines for completion of bidding activities:

S. No

Milestone

Date and time

(dd-mm-yyyy; hh:mm)

1. Release of Request for Qualification(RFQ) 14.06.2013

2. Pre-RFQ Meeting 24.06.2013;11:00 hrs

3. Due date for submission of queries to RFQ 27.06.2013;17:00 hrs

4. Response to the Queries by DGCA 04.07.2013

5. Last date for Submission of Response to RFQ 15.07.2013;16:00 hrs

6. Opening of RFQ Responses 15.07.2013;16:30 hrs

7. Declaration of Short listed Firms To be informed later

2 Instructions to Respondents

2A General

2.1 Scope of Response

2.1.1 DGCA wishes to receive Responses for pre-Qualification in order to short-list experienced

and capable Bidders for the Bidding Stage.

2.1.2 Short-listed Bidders may be subsequently invited to submit the Bids for the Project.

2.2 Eligibility of the Respondent

2.2.1 The Respondent for pre-qualification shall be a single entity and no consortium is allowed.

2.2.2 A Respondent may be a natural person, private entity, or any combination of them with a

formal intent to enter into an agreement.

2.2.3 A Respondent shall not have a conflict of interest (the “Conflict of Interest”) that affects the

Bidding Process. Any Respondent found to have a Conflict of Interest shall be disqualified. A

Respondent shall be deemed to have a Conflict of Interest that affects the Bidding Process,

if:

I. the Respondent, its Member or Associate (or any constituent thereof) and any

other Applicant, its Member or Associate (or any constituent thereof) have common

controlling shareholders or other ownership interest; provided that this


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disqualification shall not apply in cases where the direct or indirect shareholding of

a Respondent, its Member or Associate (or any shareholder thereof having a

shareholding of more than five percent of the paid up and subscribed share capital

of such Respondent, Member or Associate, as the case may be) in the other

Respondent, its Member or Associate, as the case may be, is less than five per cent

of the paid up and subscribed share capital thereof;

provided further that this disqualification shall not apply to a bank, insurance

company, pension fund or a public financial institution referred to in section 4A of

the Companies Act 1956; or

II. a constituent of such Respondent is also a constituent of another Respondent; or

III. such Respondent receives or has received any direct or indirect subsidy, grant,

concessional loan or subordinated debt from any other Respondent, its Member or

Associate or has provided any such subsidy to any other Respondent; or

IV. such Respondent has the same legal representative for purposes of this Response

as any other Respondent; or

V. such Respondent has a relationship with another Respondent, directly or through

common third party/ parties, that puts either or both of them in a position to have

access to each others’ information about, or to influence the Response of either or

each other; or

VI. such Respondent has participated as a consultant to DGCA in the preparation of any

documents, design or technical specifications of the Project.

2.2.4 A Respondent shall be liable for disqualification if any legal, financial or technical adviser of

the DGCA in relation to the project is engaged by Respondent in any manner for matters

related to or incidental to the project. This disqualification shall not apply where such

adviser was engaged by the applicant in the past but its assignment expired or was

terminated six months prior to the date of issue of this RFQ.

2.2.5 To be eligible for pre-qualification and short-listing, a Respondent shall fulfil all the criteria

for evaluation mentioned in Section 3 .

2.2.6 The Respondent should submit a Power of Attorney as per the format at Annexure-I: Form-

VI, authorising the signatory of the Response to commit the Respondent.

2.2.7 Any entity which has been barred by Government of India, or any entity controlled by it,

from participating in any project, and the bar subsists as on the date of Response, would not

be eligible to submit a Response

2.2.8 The Respondent should, in the last three years, have neither failed to perform on any

contract, as evidenced by imposition of a penalty by an arbitral or judicial authority or a

judicial pronouncement or arbitration award against the Respondent, nor been expelled

from any project or contract nor have had any contract terminated for breach by such

Respondent.


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2.2.9 The following conditions shall be adhered to while submitting a Response:

i) Respondents should attach clearly marked and referenced continuation sheets in the event

that the space provided in the prescribed forms in the Annexure - I is insufficient.

Alternatively, Respondents may format the prescribed forms making due provision for

incorporation of the requested information;

ii) Information supplied by a Respondent must apply to the Respondent, Member or Associate

named in the Response and not, unless specifically requested, to other associated

companies or firms. Invitation to submit Bids will be issued only to Respondents whose

identity and/ or constitution is identical to that at prequalification;

iii) In responding to the pre-qualification submissions, Respondents should demonstrate their

capabilities in accordance with Clause 3.1 below.

2.2.10 Notwithstanding anything to the contrary contained herein, in the event that the Response Due Date falls within three months of the closing of the latest financial year of a Respondent, it shall ignore such financial year for the purposes of its Response and furnish all its information and certification with reference to the number of years mentioned, as the case may be, preceding its latest financial year. For the avoidance of doubt, financial year shall, for the purposes of a Response hereunder, mean the accounting year followed by the Respondent in the course of its normal business.

2.3 Number of Responses and costs thereof

2.3.1 A Respondent is eligible to submit only one Response for the Project.

2.3.2 The Respondents shall be responsible for all of the costs associated with the preparation of

their Responses and their participation in either the Qualification Stage or the Bid Stage.

DGCA will not be responsible or in any way liable for such costs, regardless of the conduct

or outcome of the RFQ Process.

2.4 Acknowledgement by the Respondent

2.4.1 By submitting a response to this RFQ, each respondent shall be deemed to acknowledge

that it has

a. carefully read all sections of this RFQ, including all forms, annexure hereto,

b. has fully informed himself/herself as to all existing conditions and limitations

c. received all relevant information requested from DGCA and

d. agreed to be bound by the undertakings provided by it under and in terms hereof.


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2.4.2 The DGCA shall not be liable for any omission, mistake or error on the part of the

Respondent in respect of any of the above or on account of any matter or thing arising out

of or concerning or relating to the RFQ or the Bidding Process, including any error or

mistake therein or in any information or data given by the DGCA.

2.5 Right to accept or reject any or all Responses

2.5.1 Notwithstanding anything contained in this RFQ, DGCA reserves the right to accept or reject any Response and to annul the Bidding Process and reject all Responses, at any time without any liability or any obligation for such acceptance, rejection or annulment, and without assigning any reasons thereof. In the event that DGCA rejects or annuls all the Bids, it may, in its discretion, invite all Bidders to submit fresh Bids hereunder

2.5.2 DGCA reserves the right to reject any Response and/ or Bid if: a) at any time, a material misrepresentation is made or uncovered, or

b) the Respondent does not provide, within the time specified by DGCA, the

supplemental information sought by DGCA for evaluation of the Response.

Such misrepresentation/ improper response shall lead to the disqualification of the

Respondent / Bidder.

2.5.3 In case it is found during the evaluation or at any time before signing of the Agreement or

after its execution and during the period of Agreement, that one or more of the pre-

qualification conditions have not been met by the Respondent or the Respondent has made

material misrepresentation or has given any materially incorrect or false information, the

Respondent shall be disqualified forthwith if not yet appointed as the Service Provider

either by issue of the LOA or entering into of the Agreement, and if the Respondent has

already been issued the LOA or has entered into the Agreement, as the case may be, the

same shall, notwithstanding anything to the contrary contained therein or in this RFQ, be

liable to be terminated, by a communication in writing by DGCA to the Respondent,

without DGCA being liable in any manner whatsoever to the Respondent and without

prejudice to any other right or remedy which DGCA may have under this RFQ.

2.5.4 DGCA reserves the right to verify all statements, information and documents submitted by

the Respondent in response to the RFQ. Failure of DGCA to undertake such verification shall

not relieve the Respondent of its obligations or liabilities hereunder nor will it affect any

rights of DGCA there under.

2.5.5 DGCA makes no commitments, explicit or implicit, that this process will result in business

transaction with anyone.

2.5.6 This RFQ does not constitute an offer by DGCA.


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2B Documents

2.6 Contents of RFQ

This RFQ comprises the disclaimer set forth hereinabove, the contents as listed below, and will

additionally include any Addenda issued in accordance with Clause 2.8 given below.

Invitation for Qualification

Section 1. Introduction

Section 2. Instructions to Respondents

Section 3. Criteria for Evaluation

Section 4. Fraud and Corrupt Practices

Section 5. Pre-Bid Conference

Section 6. Miscellaneous

Annexure - I

I. Covering Letter (Form-I)

II. General Details of the organization (Form-II)

III. Financial details of the Organization (Form-III)

IV. IT project Experience (Form-IV)

V. Details of CMMi Certification (Form-V)

VI. Power of Attorney (Form VI)

VII. Statement of Legal Capacity(Form VII)

Annexure-II

I. List of Services

2.7 Clarifications

2.7.1 Bidders or Respondents requiring any clarification on the RFQ may notify DGCA in writing or

by fax or e-mail in accordance with Clause 1.5.7. They should send in their queries before

the date specified in the schedule of submitting the Response contained in Clause 1.6.

DGCA shall endeavour to respond to the queries within the period specified therein. (The

responses will be sent by e-mail. DGCA will publish all the queries (without identifying the

source of queries.) and DGCA’s responses thereto on its web site

2.7.2 The DGCA shall endeavour to respond to the questions raised or clarifications sought by the

Respondents. However, DGCA reserves the right not to respond to any question or provide

any clarification, in its sole discretion, and nothing in this Clause shall be taken or read as

compelling or requiring the DGCA to respond to any question or to provide any clarification.


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2.7.3 The Respondents are requested to note that DGCA will try its best to answer the queries.

However, DGCA has the right to not to respond to the questions it perceives as non-

relevant which were raised by a Respondent or not to provide clarifications if DGCA in its

sole discretion considered that no reply is necessary. No extension of Deadline for

Submission of Response will be granted on the basis or grounds that DGCA has not

responded to any question directly or indirectly or not provided any clarification to a query

and the clauses or conditions as mentioned in the RFQ will remain valid.

2.7.4 DGCA may also on its own motion, if deemed necessary, issue interpretations and

clarifications to all Respondents. All clarifications and interpretations issued by the DGCA

shall be deemed to be part of the RFQ. Verbal clarifications and information given by DGCA

or its employees or representatives shall not in any way or manner be binding on the DGCA.

2.8 Amendment of RFQ

2.8.1 At any time prior to the deadline for submission of the Response, DGCA may, for any

reason, whether at its own initiative or in response to clarifications requested by a

Respondent, modify the RFQ by the issuance of Addenda.

2.8.2 Any Addendum or Supplemental information thus issued will be made available on DGCA

website. Any such addendum/supplement shall be deemed to be incorporated by this

reference into this RFQ.

2.8.3 In order to allow Respondents a reasonable time to take the amendment(s) into account in

preparing their Responses, DGCA, at its discretion, may extend the deadline for the

submission of responses.

2C Preparation and Submission of Response

2.9 Language

The Response and all related correspondence and documents in relation to the RFQ Process

shall be in English language.

2.10 Format and Signing of Response

2.10.1 Format and signing of the Response should adhere to the following guidelines

i) The Response to the RFQ shall be prepared in accordance with the requirements specified

in this RFQ and in the format prescribed in this document for each of the qualifying criteria

mentioned in Section 3 as proof of having the minimum requirements.

ii) The response must be direct, concise, and complete. All information not directly relevant to

this RFQ should be omitted.

iii) The response shall be sealed and super scribed “Response to RFQ – eGCA Project” on the

top right hand corner and addressed to DGCA at the address specified in this document.


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iv) The response should be submitted with two printed copies, one marked ORIGINAL and the

second one as DUPLICATE and a soft copy on non-rewriteable compact discs (CDs) with all

the contents of the response. The words “Response to RFQ – eGCA Project” shall be written

in indelible ink on the CD. The Hard Copy shall be typed or written in indelible ink and signed

by the authorized signatory on all the pages in blue ink before being put along with the CD in

the envelope and sealed. All the alterations, omissions, additions or any other amendments

made to the Response shall be initialled by the person(s) signing the Response.

v) The Response shall contain page numbers and shall be bound together in hard cover.

vi) The Respondent shall ensure that the contents of the printed version and the soft copy (CD)

are identical. In case of discrepancies between the information in the printed version and

the contents of the CDs, the ORIGINAL printed version of the response will prevail and will

be considered as the response for the purpose of evaluation.

vii) The response should contain the copies of references and other documents as specified in

the RFQ.

viii) A board resolution or Power of Attorney authorizing the Respondent to sign/ execute the

response to the RFQ as a binding document and also to execute all relevant agreements

forming part of RFQ shall be included in this envelope.

ix) DGCA will not accept delivery of response in any manner other than that specified in this

RFQ. The response delivered in any other manner shall be treated as defective, invalid and

rejected.

2.11 Submission of Responses

2.11.1 The response should be submitted in the sealed envelope. The Respondent shall seal the

original and the copy of the Response, together with their respective enclosures, in

separate envelopes duly marking the envelopes as “ORIGINAL” and “COPY”. The envelopes

shall then be sealed in an outer envelope.

The respondents are requested to submit their responses for the RFQ in five (5) parts, clearly

labelled according to the following categories:

1. Part I – Covering Letter, Processing Fee, and Board Resolution or Power of

Attorney

a. Covering Letter from the Respondent as per the format provided in (Annexure I -

Form I)

b. A non-refundable processing fee for INR 1,00,000 (Rupees One Lakh only) in the

form of a Demand draft or a Pay Order drawn in favour of PAO, DGCA, payable at

New Delhi has to be submitted along with the RFQ Response.

c. Board resolution or Power of Attorney authorizing the Respondent to sign/ execute

the proposal as a binding document and also to execute all relevant agreements

forming part of RFQ (Annexure I – Form VII).

d. Statement of Legal Capacity stating that the authorised signatory is vested with

requisite powers to furnish the required letter and authenticate the same (Annexure I –

Form VI).


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2. Part II – Details of the Organization

a. This part must include a general background of the respondent organization (limited

to 400 words) along with other details of the organization as per the format

provided in the RFQ (Annexure I – Form II). Enclose the mandatory supporting

documents listed in format.

b. The respondent must also provide the financial details of the organization as per

format provided in the RFQ (Annexure I – Form III). Enclose the mandatory

supporting documents listed in format.

3. Part III – Relevant Project Experience

a. Respondents must provide details (client organization, nature / scope of the project,

project value) of IT project experience as per the format provided in the RFQ

(Annexure I– Form IV). This form may be used to present the details of the projects

related to Government domain. The projects mentioned here should match with the

projects quoted by the respondent in order to satisfy the qualification requirements.

Enclose the mandatory supporting documents listed in format.

4. Part IV – Proof of Fulltime IT Professionals in the Respondent’s Organization

a. The respondent must enclose certified copy by Statutory Auditor or Company

Secretary of the respondent’s organization with the number of full time IT

professionals in the respondent’s organization.

5. Part V – Proof of Certification

a. Assessment and Certification of the required certification (CMMi Level 3).

(Annexure I – Form V)

2.11.2 Each of the envelopes shall be addressed to:

Attn of: Smt. R. Savithri

Designation Director

Address Directorate General of Civil Aviation,

DGCA, M/o Civil Aviation,

Opp. Safdarjung Airport,

Aurobindo Marg, New Delhi-110003

Phone/Fax 011-24629521/011-24629521

Website http://www.dgca.gov.in

email ID [email protected]

http://www.dgca.gov.in/


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2.11.3 If the envelopes are not sealed and marked as instructed above, DGCA assumes no

responsibility for the misplacement or premature opening of the contents of the Response

and consequent losses, if any, suffered by the Respondent.

2.11.4 Responses submitted by fax, telex, telegram or e-mail shall not be entertained and shall be

rejected.

2.12 Response due date

2.12.1 Responses should be submitted on the date and time mentioned in Clause1.6. In the

manner and form as detailed in this RFQ. A receipt thereof should be obtained from the

person specified in Clause 2.11.2

2.12.2 DGCA may, in its sole discretion, extend the Response Due Date by issuing an Addendum in

accordance with Clause 2.8 uniformly for all Respondents.

2.13 Late Response submission

Responses received by the DGCA after the specified time on the Responses Due Date shall

not be eligible for consideration and shall be summarily rejected.

2.14 Modifications/ substitution/ withdrawal of Applications

2.14.1 The Respondent may modify, substitute or withdraw its Response after submission,

provided that written notice of the modification, substitution or withdrawal is received by

DGCA prior to Response Due Date. No Response shall be modified, substituted or

withdrawn by the Respondent on or after the Response Due Date.

2.14.2 The modification, substitution or withdrawal notice shall be prepared, sealed, marked,

and delivered in accordance with Clause 2.10, with the envelopes being additionally

marked “MODIFICATION”, “SUBSTITUTION” or “WITHDRAWAL”, as appropriate.

2.14.3 Any alteration/ modification in the Responses or additional information supplied

subsequent to the Response Due Date, unless the same has been expressly sought for by

DGCA, shall be disregarded.


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2D Evaluation Process

2.15 Opening and Evaluation of Responses

2.15.1 Responses will be evaluated by a Committee of Officers (the “Committee”) appointed by

DGCA or their designated representative(s). DGCA or such other authority designated by

DGCA as the case may be is also referred to herein as the Committee of Officers (or

“Committee”).

2.15.2 DGCA shall open the Responses on the Response Due Date, at the place specified in Clause

2.11.2 and in the presence of the Respondents who choose to attend.

2.15.3 Responses for which a notice of withdrawal has been submitted in accordance with Clause

2.14 shall not be opened.

2.15.4 DGCA will subsequently examine and evaluate Responses in accordance with the provisions

set out in Section 3.

2.15.5 Respondents are advised that pre-qualification of Respondents will be entirely at the

discretion of DGCA. Respondents will be deemed to have understood and agreed that no

explanation or justification on any aspect of the Bidding Process or selection will be given.

2.15.6 Any information contained in the Response shall not in any way be construed as binding on

DGCA, its agents, successors or assigns, but shall be binding against the Respondent if any

Project is subsequently awarded to it under the Bidding Process on the basis of such

information.

2.15.7 DGCA reserves the right not to proceed with the Bidding process at any time without

notice or liability and to reject any Response without assigning any reasons.

2.15.8 If any information furnished by the Respondent is found to be incomplete or contained in

formats other than those specified herein, DGCA may, in its sole discretion reserve the

right to reject the Response.

2.16 Confidentiality

Information relating to the examination, clarification, evaluation, and recommendation for the

short-listed pre-qualified Respondents shall not be disclosed to any person who is not officially

concerned with the process or is not a retained professional advisor advising DGCA in relation

to or matters arising out of, or concerning the Bidding Process. DGCA will treat all information,

submitted as part of Response, in confidence and will require all those who have access to

such material to treat the same in confidence. DGCA may not divulge any such information

unless it is directed to do so by any statutory entity that has the power under law to require

its disclosure or is to enforce or assert any right or privilege of the statutory entity and/ or

DGCA.


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2.17 Tests of responsiveness

2.17.1 Prior to evaluation of Responses, DGCA shall determine whether each Response is

responsive to the requirements of the RFQ. A Response shall be considered responsive only

if:

a) it is received as per forms specified in Annexure-I

b) it is received by the Due Date including any extension thereof pursuant to Clause 2.12.2;

c) it is signed, sealed, hard bound and marked as stipulated in Clause 2.10;

d) it is accompanied by the Power(s) of Attorney as specified in Clause 2.2.6;

e) it contains all the information (complete in all respects) as requested in this RFQ;

f) it contains information in formats same as those specified in this RFQ

g) it contains certificates from statutory auditors as specified at Annexure-I : Form III of

the RFQ;

h) it contains a demand Draft for payment of Rs. 1,00,000 (Rupees one Lakh only) to DGCA

towards the Response processing fee;

i) it does not contain any condition or qualification; and

j) it is not non-responsive in terms hereof.

2.17.2 DGCA reserves the right to reject any Response which is non-responsive and no request for

alteration, modification, substitution or withdrawal shall be entertained by DGCA in

respect of such Response.

2.18 Clarifications

2.18.1 To facilitate evaluation of Responses, DGCA may, at its sole discretion, seek clarifications

from any Respondent regarding its Response. Such clarification(s) shall be provided within

the time specified by DGCA for this purpose. Any request for clarification(s) and all

clarification(s) shall be in writing.

2.18.2 If a Respondent does not provide clarifications sought under Clause 2.18.1 above within

the prescribed time, DGCA may proceed to evaluate the Response by construing the

particulars requiring clarification to the best of its understanding and the Respondent shall

be barred from subsequently questioning such interpretation of DGCA.


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2E Qualification and Bidding

2.19 Short-listing and notification

After the evaluation of Responses, DGCA would announce a list of shortlisted pre-qualified

Respondents (Bidders) who will be eligible for participation in the Bid Stage. At the same

time, DGCA would notify the other Respondents that they have not been short-listed. DGCA

will not entertain any query or clarification from Respondents who fail to qualify.

2.20 Submission of Bids at RFP/Bid Stage The Respondents/Bidders will be requested to submit a Bid in the form and manner to be set

out in the RFP/Bidding Documents.

The RFP will be issued only to the shortlisted bidders. DGCA is likely to provide a

comparatively short time span for submission of the Bids in response to the RFP. The short-

listed bidders are therefore advised to familiarise themselves with the Project by the time of

submission of the Bids at Bid/RFP stage. No extension of time is likely to be considered for

submission of Bids pursuant to the RFP that may be issued by the DGCA.

2.21 Proprietary data

All documents and other information supplied by DGCA or submitted by Respondents to

DGCA shall remain or become the property of DGCA. Respondents are to treat all

information as strictly confidential and shall not use it for any purpose other than for

preparation and submission of their Response. DGCA will not return any Response or any

information provided along therewith.

2.22 Correspondence with the Respondent

DGCA shall not entertain any correspondence with any Respondent in relation to the

acceptance or rejection of any Response.

3 CRITERIA FOR EVALUATION

3.1 Evaluation Parameters

The Responses received will be evaluated based on the following criteria as specified below

a) The participation is restricted to companies registered in India who fulfil all the criteria:

i. The respondent should be a company registered under Indian Companies Act 1956. The

company should be primarily providing IT / ICT / ITeS solution & services in India for at

least the last five financial years ending 31st March 2013 as evidenced by the Certificate

of Incorporation issued by the Registrar of Companies, India. The respondent will be a

single legal entity.

ii. The respondent should be a profitable company for the last three years and must have

an annual turnover of not less than INR 500 Crores for each of the last three financial

years ending 31st March 2013. Out of the total turnover of the company at least INR

250 Crores or above should be from IT services/solutions and system integration

services for each of the last three years


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iii. The Respondent must have executed1 at least Three (3) ‘IT Projects2 ’ of total contract

value of INR 50 Crores or above, of which at least two projects shall be ’Turnkey IT

Projects3 ’

iv. The respondent must have executed at least one of the above Three projects of value at

least INR 10 Crores for a Government State or Central / public sector enterprises in

India

v. The Respondent must have at least 1000 full time IT professionals on its payroll

vi. The Respondent must have been assessed and certified for CMMi4 Level 3 or above

either in Development or IT Services. The certificate should be valid at the date of

submission of the bid

Notes:

1. Only Project Citations executed in the last 5 financial years (2008-2013) will be considered for

evaluation. All the projects application completion or Go-Live should have happened but the

operation & maintenance activities may be on-going.

2. ‘IT Projects’ relates to projects involving IT Application and Operations & Maintenance Services on

the application. In respect of the cited projects, the respondent should have been directly responsible

for the implementation of the projects and not just a member of a consortium.

3. ‘Turnkey IT Projects’ relates to projects involving IT Application, IT Infrastructure, and Operations &

Maintenance Services on the application and infrastructure. In respect of the cited projects, the

respondent should have been directly responsible for the implementation of the projects and not just

a member of a consortium.

4. In case of respondents where the CMMi certification is under renewal, the respondents shall

provide the details of the previous CMMi certification and the current assessment details for

consideration in the RFQ process.

The CMMi certification should be valid as on the last date of Response submission. In case of expiry

of current assessment, the bidder shall provide a certificate from the SEI auditor that reassessment

for the same or higher level is commenced. The bidder shall ensure the assessment for the first year

after the contract is commenced.

4 FRAUD AND CORRUPT PRACTICES

4.1 The respondent and their respective officers, employees, agents and advisers shall observe

the highest standard of ethics during the Bidding Process. Notwithstanding anything to the

contrary contained herein, DGCA shall reject the response without being liable in any

manner whatsoever to the respondent if it determines that the respondent has, directly or

indirectly or through an agent, engaged in corrupt practice, fraudulent practice, coercive

practice, undesirable practice or restrictive practice in the Bidding Process.

4.1.1 Without prejudice to the rights of DGCA under Clause 4.1 hereinabove, if a respondent is

found by DGCA to have directly or indirectly or through an agent, engaged or indulged in

any corrupt practice, fraudulent practice, coercive practice, undesirable practice or

restrictive practice during the Bidding Process, such respondent shall not be eligible to

participate in any tender or RFQ issued by DGCA during a period of 2 (two) years from


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the date such respondent is found by DGCA to have directly or indirectly or through an

agent, engaged or indulged in any corrupt practice, fraudulent practice, coercive

practice, undesirable practice or restrictive practice, as the case may be.

4.2 For the purposes of this Clause 4, the following terms shall have the meaning hereinafter

respectively assigned to them:

(a) “corrupt practice” means

(i) the offering, giving, receiving, or soliciting, directly or indirectly, of anything of value

to influence the actions of any person connected with the Bidding Process (for

avoidance of doubt, offering of employment to or employing or engaging in any

manner whatsoever, directly or indirectly, any official of DGCA who is or has been

associated in any manner, directly or indirectly with the Bidding Process or the Letter

of Award (LOA) or has dealt with matters concerning the Agreement or arising there

from, before or after the execution thereof, at any time prior to the expiry of one year

from the date such official resigns or retires from or otherwise ceases to be in the

service of DGCA, shall be deemed to constitute influencing the actions of a person

connected with the Bidding Process);

or

(ii) engaging in any manner whatsoever, whether during the Bidding Process or after

the issue of the LOA or after the execution of the Agreement, as the case may be, any

person in respect of any matter relating to the Project or the LOA or the Agreement,

who at any time has been or is a legal, financial or technical adviser of DGCA in relation

to any matter concerning the Project;

(b) “fraudulent practice” means a misrepresentation or omission of facts or suppression of

facts or disclosure of incomplete facts, in order to influence the Bidding Process ;

(c) “coercive practice” means impairing or harming or threatening to impair or harm,

directly or indirectly, any person or property to influence any person’s participation or

action in the Bidding Process;

(d) “undesirable practice” means establishing contact with any person connected with or

employed or engaged by DGCA with the objective of canvassing, lobbying or in any

manner influencing or attempting to influence the Bidding Process; and

(e) “restrictive practice” means forming a cartel or arriving at any understanding or

arrangement among Respondents with the objective of restricting or manipulating a full

and fair competition in the Bidding Process.

5 Pre-Bid Conference

DGCA will host a meeting in Delhi at the address given under Clause 2.11.2. The meeting is

tentatively scheduled as per the schedule given in Clause 1.6. The representatives of the

interested organizations (restricted to two persons) may attend the meeting at their

own cost. The purpose of the meeting is to provide respondents with any clarifications


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regarding the RFQ. It will also provide each respondent with an opportunity to seek

clarifications regarding any aspect of the RFQ and the project.

During the course of Pre-Response conference, the Respondents will be free to seek

clarifications and make suggestions for consideration of DGCA. DGCA shall endeavour

to provide clarifications and such further information as it may as mentioned in Clause

2.7, in its sole discretion, consider appropriate for facilitating a fair, transparent and

competitive Bidding Process.

6 MISCELLANEOUS

6.1 Directorate General of Civil Aviation (Government of India) reserves its right to

subject the respondents to security clearances as it deems necessary.

6.2 The Bidding Process shall be governed by, and construed in accordance with, the laws of India

and the Courts at Delhi shall have exclusive jurisdiction over all disputes arising under,

pursuant to and/ or in connection with the Bidding Process.

6.3 DGCA, in its sole discretion and without incurring any obligation or liability, reserves

the right, at any time, to;

(a) suspend and/ or cancel the Bidding Process and/ or amend and/ or supplement the

Bidding Process or modify the dates or other terms and conditions relating thereto;

(b) consult with any Respondent in order to receive clarification or further information;

(c) pre-qualify or not to pre-qualify any Respondent

(d) retain any information and/ or evidence submitted to DGCA by, on behalf of, and/ or

in relation to any Respondent; and/ or

(e) independently verify, disqualify, reject and/ or accept any and all submissions or other

information and/ or evidence submitted by or on behalf of any Respondent.

6.4 It shall be deemed that by submitting the Response, the Respondent agrees and releases

DGCA, its employees, agents and advisers, irrevocably, unconditionally, fully and finally from

any and all liability for claims, losses, damages, costs, expenses or liabilities in any way related

to or arising from the exercise of any rights and/ or performance of any obligations hereunder,

pursuant hereto and/ or in connection herewith and waives any and all rights and/ or claims it

may have in this respect, whether actual or contingent, whether present or future.


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Annexure

6.1 Annexure-I: Forms

6.1.1 Form I: Letter Comprising the Response for Pre-Qualification

(Company letterhead)

[Date]

To, The Director DGCA, M/o Civil Aviation, Opp. Safdarjung Airport, Aurobindo Marg, New Delhi-110003

Ref: RFQ for Short-Listing of Service Providers for eGCA Project for DGCA

Dear Sir,

With reference to your RFQ document dated ……………….., I/ we, having examined the RFQ document and understood its contents, hereby submit my/our Response for Qualification for the aforesaid project. The Response is unconditional and unqualified.

1. I/ We acknowledge that DGCA will be relying on the information provided in the Response and the documents accompanying such Response for pre- qualification of the Respondent for the aforesaid project, and we certify that all information provided in the Response and in Forms I to V is true and correct; nothing has been omitted which renders such information misleading; and all documents accompanying such Response are true copies of their respective originals.

2. This statement is made for the express purpose of qualifying as a Bidder for issuing the RFP for the aforesaid Project.

3. I/ We shall make available to the DGCA any additional information it may find necessary or require to supplement or authenticate the Qualification statement.

4. I/ We acknowledge the right of the DGCA to reject our Response without assigning any reason or otherwise and hereby waive our right to challenge the same on any account whatsoever.

5. I/ We certify that in the last three years, I/We have neither failed to perform on any contract, as evidenced by imposition of a penalty by an arbitral or judicial authority or a judicial pronouncement or arbitration award, nor been expelled from any project or contract nor have had any contract terminated for breach on our part.


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6. I/ We declare that:

(a) I/ We have examined and have no reservations to the RFQ document, including any Addendum issued by the DGCA.

(b) I/ We do not have any conflict of interest in accordance with Clauses 2.2.3 and 2.2.4 of the RFQ document; and

(c) I/We have not directly or indirectly or through an agent engaged or indulged in any corrupt practice, fraudulent practice, coercive practice, undesirable practice or restrictive practice, as defined in Clause 4.3 of the RFQ document, in respect of any tender or request for proposal issued by or any agreement entered into with the DGCA or any other public sector enterprise or any government, Central or State; and

(d) I/ We hereby certify that we have taken steps to ensure that in conformity with the provisions of Section 4 of the RFQ document, no person acting for us or on our behalf has engaged or will engage in any corrupt practice, fraudulent practice, coercive practice, undesirable practice or restrictive practice.

7. I/ We understand that you may cancel the Bidding Process at any time and that you are neither bound to accept any Response that you may receive nor to invite the Respondent to Bid for the Project, without incurring any liability to the Respondent, in accordance with Clause 2.15.7 of the RFQ document.

8. I/ We believe that I/we satisfy and meet all the requirements as specified in the RFQ document and am/are qualified to submit a Response.

9. I/ We certify that in regard to matters other than security and integrity of the country,

we have not been convicted by a Court of Law or indicted or adverse orders passed by a

regulatory authority which could cast a doubt on our ability to undertake the Project or

which relates to a grave offence that outrages the moral sense of the community.

10. I/ We further certify that in regard to matters relating to security and integrity of the

country, we have not been charge-sheeted by any agency of the Government or

convicted by a Court of Law for any offence committed by us or by any of our

Associates.

11. I/ We further certify that no investigation by a regulatory authority is pending either

against us or against our Associates or against our CEO or any of our Directors/

Managers/ employees.

12. I/ We undertake that in case due to any change in facts or circumstances during the

Bidding Process, we are attracted by the provisions of disqualification in terms of the

provisions of this RFQ, we shall intimate the DGCA of the same immediately.

13. I/ We understand that the selected Bidder shall be an existing Company incorporated

under the Indian Companies Act, 1956.


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14. I/ We, hereby irrevocably waive any right or remedy which we may have at any stage

at law or howsoever otherwise arising to challenge or question any decision taken by

the DGCA in connection with the selection of Respondent, selection of the Bidder, or

in connection with the selection/ Bidding Process itself, in respect of the above

mentioned Project and the terms and implementation thereof.

15. The Statement of Legal Capacity as per format provided at FORM-VII in Annexure-I of

the RFQ document, and duly signed, is enclosed. The power of attorney for signing of

application as per format provided at FORM-VI of the RFQ, are also enclosed.

16. I/ We agree and undertake to abide by all the terms and conditions of the RFQ

document.

In witness thereof, I/ we submit this Response under and in accordance with the terms of

the RFQ document.

Primary and Secondary contacts for our company are:

Primary Contact Secondary Contact

Name:

Title:

Company Name:

Address:

Phone:

Mobile:

Fax:

E-mail:

Yours faithfully,

Date: (Signature, name and designation of the Authorised Signatory)

Place:


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Name and seal of the Applicant

6.1.2 Form II: General Details of the Organization

Details of the Organization

Name of organization

Nature of the legal status in India

Legal status reference details

Nature of business in India

Date of Incorporation

Date of Commencement of Business

Address of the Headquarters

Address of the Registered Office in India

Other Relevant Information

Mandatory Supporting Documents:

a) Certificate of Incorporation from Registrar Of Companies( ROC)

b) Relevant sections of Memorandum of Association of the company or filings to the stock

exchanges to indicate the nature of business of the company


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6.1.3 Form III: Financial Details of the Organization

Financial Information

FY 2010-11 FY 2011-12 FY 2012-13

Revenue (in INR crores)

Profit Before Tax (in INR crores)

Revenue from IT services and system

integration services (in INR crores)



a. Auditor Certified financial statements for the last three financial years; 2012-13,

2011-12, and 2010-11 (Please include only the sections on P&L, revenue and the

assets, not the entire balance sheet.)

b. Unaudited financial statements certified by the Company auditor for the latest year

(2012-13) (in case the auditor certified statement for 2012-13 is not available)

c. Certification by the company auditors supporting the above information


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6.1.4 Form IV: IT Project Experience (including Government projects)

IT Project Experience

General Information

Name of the project

Client for which the project was executed

Name and contact details of the client

Contact Person Details (Name, Phone,

email) for verifying the citation

Current Status

Project Details

Description of the project

Geographical Scope

Outcomes of the Project

Scope of Project

Business Processes

Applications

Technologies Used

Infrastructure

Operations & Services

Number of Locations / Sites

Total Duration of the project (no. of

months, start date, completion date)

Total cost of the project

Total cost of the services provided by the

Respondent


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a) Scanned/Photo copies of Purchase Orders & Completion Certificates. Email references will not be accepted.

Project Capability Demonstration

Complete details of the scope of the project shall be provided to indicate the relevance to the pre-qualification criterion (which is part of minimum qualification criteria).


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6.1.5 Form V: Details of CMMi Certification

CMMi Assessment Details

Level of CMMi Assessment

Date of Assessment

Validity of the Assessment

Name of the Assessing company and their

contact details

Units / Locations Assessed

Mandatory Supporting Documents

Proof of Certification

In case of respondents where the CMMi certification is under renewal, the respondents shall provide the details of the previous CMMi certification and the current assessment details for consideration in the RFQ process


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6.1.6 Form VI: Power of Attorney for signing of Application

Know all men by these presents, We…………………………………………….. (name of the firm and address of

the registered office) do hereby irrevocably constitute, nominate, appoint and authorise Mr/ Ms

(name), …………………… son/daughter/wife of ……………………………… and presently residing at

…………………., who is presently employed with us and holding the position of ……………………………. , as

our true and lawful attorney (hereinafter referred to as the “Attorney”) to do in our name and on

our behalf, all such acts, deeds and things as are necessary or required in connection with or

incidental to submission of our application for pre-qualification and submission of our response for

the eGovernance for Civil Aviation (eGCA) Project initiated by the Directorate General of Civil

Aviation (DGCA), Ministry of Civil Aviation, Government of India) including but not limited to signing

and submission of all applications, bids and other documents and writings, participate in Pre-

Applications and other conferences and providing information/ responses to the Authority,

representing us in all matters before the Authority, signing and execution of all contracts including

the Agreement and undertakings consequent to acceptance of our bid, and generally dealing with

the Authority in all matters in connection with or relating to or arising out of our response for the

said Project and/ or upon award thereof to us and/or till the entering into Agreement with DGCA.

AND, we hereby agree to ratify and confirm and do hereby ratify and confirm all acts, deeds and

things lawfully done or caused to be done by our said Attorney pursuant to and in exercise of the

powers conferred by this Power of Attorney and that all acts, deeds and things done by our said

Attorney in exercise of the powers hereby conferred shall and shall always

be deemed to have been done by us.

IN WITNESS WHEREOF WE, THE ABOVE NAMED

PRINCIPAL HAVE EXECUTED THIS POWER OF ATTORNEY ON THIS ………................................ DAY

OF …………., 2…..

For …………………………..

(Signature, name, designation and address)

Witnesses: 1. (Notarised) 2. Accepted …………………………… (Signature)


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(Name, Title and Address of the Attorney) Notes:

The mode of execution of the Power of Attorney should be in accordance with the procedure, if any, laid down by the applicable law and the charter documents of the executant(s) and when it is so required, the same should be under common seal affixed in accordance with the required procedure.

Also, wherever required, the Respondent should submit for verification the extract of the charter documents and documents such as a resolution/ power of attorney in favour of the person executing this Power of Attorney for the delegation of power hereunder on behalf of the Respondent.


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6.1.7 Form VII: Statement of Legal Capacity

(To be forwarded on the letterhead of the Respondent)

Ref. Date: To, The Director DGCA, M/o Civil Aviation, Opp. Safdarjung Airport, Aurobindo Marg, New Delhi-110003

Dear Sir/Madam, We hereby confirm that we satisfy the terms and conditions laid out in the RFQ document. We have agreed that ………………….. (insert individual’s name) will act as our Representative and has been duly authorized to submit the RFQ. Further, the authorised signatory is vested with requisite powers to furnish such letter and authenticate the same. Thanking you,

Yours faithfully, (Signature, name and designation of the Authorised Signatory) For and on behalf of……………………………..


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6.2 Annexure – II: List of Services

6.2.1 Annexure – II: List of Services

Directorate S.

No. Service Name

Annual

transactions

Aerodrome

1. Issue of Aerodrome Licenses for New Aerodromes 23

2. Issue of Aerodrome Licenses for Existing Aerodromes 23

3. Renewal of Aerodrome Licenses 23

4. Change in category of License 3

5. Change in Aerodrome license holder 1

6. Audit/surveillance and inspection of licensed aerodromes 23

7. Clearance to ground handling agencies 5

8. Approve changes to existing Aerodromes 50

9. Approval under rule 91

Airworthiness

10. Aircraft Registration 240

11. Special Services/ conditions - Aircraft imported under Indian

short-term Certificate of Registration 100

12. Special Services - Aircraft imported by air 100

13. Renewals of Registration 240

14. Amendments in registration

15. a. registration data 150

16. b. Hypothecation/ Mortgage 150

17. c. Ownership 90

18. Deregistration 38

19. Type Certificate Issuance 250

20. Airworthiness Certificate Issuance 200

21. Airworthiness Certificate Renewal 1500

22. Suspension, Cancellation and Revalidation of Certificate 100

23. Noise Certificate Issuance 200

24. Issue of Airworthiness Directives 400

25. Issue of License to Aircraft Maintenance Engineers 3000

26. Authorizing Foreign AMEs 250

27. Authorizing Aircraft Maintenance Organizations 3000

28. Renewal of Approval 3000

29. Audit/Inspection 500

Information &

Regulation

30. Ratification of International Convention 3

31. Adoption of ICAO SARPs 3

32. Amendment of Subordinate Legislation 3

33. Grant of Operating Authorization to Foreign Airlines 5

34. Approval of Winter/Summer Schedule of Foreign Airlines 100

35. Approval of Dangerous Goods Training Programme 10

36. Permission for Carriage of Dangerous Goods and

arms/ammunition and explosives by Air 25

37. Permission of Ground/Aerial Photography and Geophysical

survey 25


of 43

Directorate S.

No. Service Name

Annual

transactions

Air Safety

38. Investigation 25

39. Audits and Surveillance 500

40. SMS and SSP 5000

41. AIRS 1500

42. Enforcement 200

43. Approval to Flying Safety Organizations 15

44. Cabin Safety Division 50

Medical 45. Issue of Medical certificate (type I & II) 22000

46. Training of medical examiners 120

General

Administration

& Finance

47. Budget Estimate 20

48. Budget Revision 100

49. Budget Allocation 100

50. Budget Diversion 100

51. Budget Re-appropriation 100

52. Expenditure 100

53. Service Book Management

25000 54. , Leave Management

55. Monitoring of Vacancies, Transfers etc

56. Issue of Pay slip 10000

57. Advance & Claims Payment 1000

Air Transport

58. Induction/ Import for Air Craft 50

59. Endorsement of Aircraft 50

60. Issue of Air Operator’s permit (Scheduled/ Non-Scheduled) 10

61. Renewal of Air Operator’s permit (Scheduled/ Non-Scheduled) 50

62. Deletion of Aircraft 25

63. Change of Airline in the Schedule 65

64. Approval of Flight Clearing Agency 5

65. Issue of Non Scheduled Flight Clearance for Foreign Registered

Aircraft 15000

66. Issue of Non Scheduled Flight Clearance to Domestic operator 600

67. Issue of Flight Clearance to ITP Tourist Charter Flights 800

68. Clearance of Aerial/Geophysical Survey with Foreign Registered

Aircraft 25

69. Clearance for Aero sports Activities 100

70. Flight Clearance to Foreign Registered Aircraft for Cloud

Seeding 25

71. Approval of Summer and Winter Schedule (Domestic) 2

Flying School

72. Approval for Flying Training School 650

73. Renewal of permit for Flight Training School 30

74. Approval for Chief Flight Instructor and Flight Instructor In

charge 650

75. Conduction of Examination (Oral) for Assistant Flight

Instructor/ Flight Instructor Rating 500

76. Conduction of Examination (Oral) for Ground Instructor 318 Flight

Standards

77. Preparing Action Plan for Inspection and Surveillance 5

78. Approvals for Training Organization Not Available


of 43

Directorate S.

No. Service Name

Annual

transactions

79. Approval for Training Programs Not Available

80. Operational Approvals Not Available

81. Certification of Airline Operators 5

Aircraft

Engineering

82. Issue/ Acceptance of Type Certificate Not Available

83. Approval of Changes/Repairs Not Available

84. Approval of Design Organizations Not Available

85. Carry out Audit/Surveillance Not Available

Surveillance &

Enforcement

86. Surveillance of Foreign Aircraft (SOFA) Not Available

87. Resolution of Safety Concerns (Board for Aviation Safety)

Not Available

88. Safety Information Analysis System (SIAS) Not Available

89. Monitoring Deficiencies Not Available

90. Monitoring of Surveillance Activities Not Available

91. Night Surveillance Inspection Not Available

92. Enforcement Not Available

Air Space and

Air Traffic

Management

93. Licensing of Air Traffic Controllers Operators Not Available

94. Licensing of Air Traffic Controllers Operators as

Check/Examiners /instructors Not Available

95. Certification of Communication, Navigation and

Surveillance facilities and Systems Not Available

96. Certification of ATM Facilities and Systems Not Available

Training and

Licensing

97. License and rating issuance for New applicants 3400

98. License/Rating Renewal 3400

99. Validation of Foreign Licenses 300

100. Cancellation, suspension or endorsement of licenses,

certificates, authorization and approval

Not Available

Central

Examinations

101. Registration by the Candidate 1000

102. Modifications to the Registration Details 1000

103. Prepare Admit cards to candidates 1000

104. Preparing & Maintaining the Question Bank 1000

105. Scheduling & Conducting Online Examination 1000

106. Evaluation of Results 1000