governance electronic. ” “ e-governance is the application of information and communication...
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GOVERNANCEELECTRONIC
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”
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“E-Governance is the application of Information and Communication Technology (ICT) for delivering government services, exchange of information communication transactions, integration of various stand-alone systems and services as well as back office processes and interactions within the entire government frame work.
The importance of using technologies and electronic methods to manage organizations through the example of AIESEC.
TODAY
THE ROOM?WHO IS IN
BACKGROUNDORGANISATIONAL
VisionPeace and fulfillment of humankind’s potential
Develop responsible and entrepreneurial leadership for a positive impact in society
Impact model
ORGANISATIONAL BACKGROUND
world's largest
youth-run
organization
Platform for youth
Experience
leadership
International
Internships
Global Learning Environment
ORGANISATIONAL BACKGROUND
Operations• Professional Exchange Management• Volunteering Exchange Management• Talent Management• Marketing• Financial Management
ORGANISATIONAL BACKGROUND
18 to 25 years old No relevant experience Volunteering basis Change leadership body every year Little control and command mechanisms High cooperation between entities needed Five year ambitions
AIESEC MODEL
ORGANISATIONAL BACKGROUND
Conferences annually
Partner Organisations
Universities
Alumni
Of Experience
Members
Countries & Territories
International Professional Internships
International Volunteering Experiences
Leadership Experiences
86.000
114
5.000
15.000
24.000
500
8.000
2.400
1
Million
64 years
ORGANISATIONAL BACKGROUND
What makes it work?• Shared purpose• International Policies• Cooperation for exchange delivery• Process and Timeline alignment• Knowledge & information
management
Integrated Online
Platform
ORGANISATIONAL BACKGROUND
INTEGRATION OF GLOBAL IS
Exchange matching during conferences.1950
INTEGRATION OF GLOBAL IS
1970 Introduction of computer based IS to smooth matching at conferences and track development of exchange.
1980 Internal communication via bi-yearly printed newsletters delivered across the world. Primary communication tool was fax.
1990 Implementation of first online matching system increased information flow but brought challenges in infra-structure and education.
2000 Introduction of Myaiesec.net, an integrated platform for exchange and knowledge management, as part of a long term IS plan.
2006 2007 2008 2009 2010
23161
28332
35015
49277
54591
51856751
7724
9920
15299
4097 44495544
8532
13328
Introduction of a new system
(MyAIESEC.net)
Clear Organisational Goals across
global network
Ongoing Recruitment
Flexibility of Processes
MyAIESEC.net increases ownership with new
functionailites
Members
Leaders
Exchange
INTEGRATION OF GLOBAL IS
INTEGRATION OF GLOBAL IS
FunctionalitiesINTEGRATION OF GLOBAL IS
Account settings, File Library, Personal Development ToolsExperience
Connect Forum, Create contact groups, Write news.
Resources
Upload files, create wikis.
Programs Process management of different programs (Upload, Search internships, User administration, Role assignment, etc.).
Analysis Analyse current and past results, ranking reports.
Benefits• Real time access to global exchange information• Process alignment• Real time data analysis• Track global performance• Share knowledge and resources• Identify best case practices in the network• Connect to members around the world• Easy transition into different programs• Track personal development
INTEGRATION OF GLOBAL IS
BREAK
DAILY OPERATIONS
MANAGEMENT
Team Management• Team and Role
Creation• Role Assignment or
Application• Team Information,
Goals and Resources
DAILY OPERATIONS MANAGEMENT
Exchange Management• Upload Internships• Create Interns profiles• Searching Internships/Interns based on
different filters• Manage Internship status (new,
available, matched, on hold)• Applying for internships• Statistics
DAILY OPERATIONS MANAGEMENT
Experience Management• Competency self-assessment• 360º assessment• Apply for different opportunities
DAILY OPERATIONS MANAGEMENT
CommunicationDAILY OPERATIONS MANAGEMENT
• Conversations• Contact Groups• Team or Entity Pages• Notifications• Announcements• News
Conversations
ConversationsDAILY OPERATIONS MANAGEMENT
Contact Groups
Contact GroupsDAILY OPERATIONS MANAGEMENT
Pages
PagesDAILY OPERATIONS MANAGEMENT
Notifications
NotificationsDAILY OPERATIONS MANAGEMENT
Announcements
AnnouncementsDAILY OPERATIONS MANAGEMENT
NewsDAILY OPERATIONS MANAGEMENT
KNOWLEDGEMANAGEMENT
Content Sections• Files• Official
Documents• Wikis• Library• Bookmarks &
Subscriptions• Search• Support
KNOWLEDGE MANAGEMENT
KNOWLEDGE MANAGEMENT
Files
Online Learning Centre
Official Documents
KNOWLEDGE MANAGEMENT
Wikis
Wikis
KNOWLEDGE MANAGEMENT
My Library
Library
KNOWLEDGE MANAGEMENT
36
Bookmarks and Subscriptions
KNOWLEDGE MANAGEMENT
Search
KNOWLEDGE MANAGEMENT
Practices• Clear Framework– Used Rules & Standards– Navigation Bar to connect Wikis and
Files
• KM must be institutionalized– After every project has a framed
documentation– KM team responsible
KNOWLEDGE MANAGEMENT
LEARNINGS
Key Learnings from AIESEC• Importance of education and system adoption
(relevance, user-friendly and incentives)• Continuous development of the platform is needed• Understand how the system can drive organizational
growth
LEARNINGS
What to take back?• How can an electronic platform
contribute for higher management efficiency in my organization?
• What features are needed to better serve the different stakeholders?
LEARNINGS
• Centralize and share information within organization to improve cooperation and coordination between departments
• Analyze operation’s development and track performance
• Real time data• Knowledge Management• Educate and create the need for system use
What to take back?
LEARNINGS
QUESTIONS?
THANK YOU