gordon mckenna - mvp system center operations manager - inframon ltd sean roberts – head of...
TRANSCRIPT
Keeping Your CIO Happy: Microsoft Office SharePoint Server 2007 SLA Scorecarding with Operations Manager 2007 and SQL Server 2008
Gordon McKenna - MVP System Center Operations Manager - Inframon Ltd
Sean Roberts – Head of Product Development – Inframon Ltd
AgendaIntroductionRole PlayThe IT Iceberg EffectDefining a Performance FrameworkThe SLA EvolutionOperations Manager Report DemoDashboards OverviewCreating a CIO Dashboard Demo in SQL Reporting Services 2008 R2Questions
About Inframon
“One of the best System Center Partners in the world” – Ryan O’Hara, Director of System Center Marketing, Microsoft, November 2009System Center SpecialistsEMEA based System Center consultancy, solutions and trainingThe only two System Center Operations Manager MVPs in the UK…
Role Play“Us” versus “Them”
Role Play
IT v Business WorldUnderstanding the Problem
• Finances IT
• Feels that money is spent but systems are down or slow
• Downtime costs HIM money
• Has no visibility into IT performance
• Has to constantly prod IT for information
• Has a poor perception of IT
• Constantly under attack from the business
• Variable goals, measures and targets
• Constantly fire fighting the latest adhoc “problem”
• Performs a lot of work that adds value but is unseen by the business
• Feels undervalued and over worked.
An Analysis of Issues
No agreed upon framework for
acceptable performance
Cannot measure, scorecard or trend
Performance
Lack of visibility & transparency
Reactive Problem Solving
Cannot identify poor performing
apps
Poor planning & investment
decision
IT Blackhole effect
Microsoft Operations Manager SLA Evolution
Calculated & Derived Availability Report
(MOM 2005)
Health Model Availability and Performance (OpsMgr 2007)
Service Level Tracking(OpsMgr 2007 R2)
Retrospective Near Real Time Real Time
Basic Standardised Dynamic
The IT Iceberg Effect
Processes
People
Solutions
Performance
Availability
Costs
Value
• Value – Does this service deliver me tangible value and help me to execute my function?
• Costs – Are costs realistic, transparent and controlled?
• Availability – Is this service available when I need it. Downtime costs me money.
• Performance – We need an agreed upon framework for acceptable performance of the technology and related support processes
Service Level AgreementsConstructing our SLA
Hours of Operation (9-5/24-7)Determination of Scope (Application A & B)Definition of Measurable Items
Availability (Uptime)Performance (Response Time)
Acceptable TargetsAvailability>99.5%Performance (Response Time)
Business ProcessConsumersFrequencyDelivery Method
Operations Manager ReportingFinding SLA Information
Service Level TrackingStandard SLA ReportingService Level Dashboard V2Delivery Mechanism
AdhocExport to XLS/PDF etc
Scheduled DeliveryEmailNetwork Share
Publishing to Sharepoint
Operations Manager 2007 ReportingGetting SLA Information
DEMO
End to End Enterprise Reporting Framework Self Service Portal
Custom Reports
Service Level Dashboard V2
SSRS 2008 R2
IT Operators
IT Analysts
Executives
Analysis
Data Warehouse
Default Reports
Ops
Mgr
IT Managers
Shar
ePoi
nt 2
007
OLAPCube
Performance Point
Building a CIO Scorecard in SSRS
Collect Data from Operations Manager DWReport Builder 3.0Report upon
AlertsAvailabilityKey Metrics
Sources data from SQLCubes
Microsoft Operations Manager DW
Live Data Warehouse
Multiple AggregatesRawHourlyDaily
Choosing the right aggregate; Gotchya!
Report Builder 3.0 (November CTP)
ClickOnce application
No longer requires report models (Since 2.0)
Runs reports locally
Tablix Reports
Includes Maps… that’s right MAPS!!!!
SSRS v PerformancePoint
• Constrained by web parts
• Exports to PowerPoint & Excel
• No scheduled delivery
• Uses SSAS and SSRS
• Has slice and dice
• Low learning curve once cube is configured
•Highly Customizable Format
• Exports to multiple formats (PDF, tiff, word, html, mhtml, excel, csv)
• Scheduled delivery channels; email, file share to snapshots
• Requires more skills in SQL or SSAS
• No slice and dice functionality
•Has maps and dials
Service Level Objectives
Managed Entities (State)
Managed Entities (Collection)
Fact Tables
Creating a CIO Dashboard in SQL 2008 R2
DEMO
Custom Reports
Service Level Dashboard V2
SSRS 2008 R2
IT Operators
IT Analysts
Executives
Analysis
Data Warehouse
Default Reports
Ops
Mgr
IT Managers
Shar
ePoi
nt 2
007
OLAPCube
Performance Point
End to End Enterprise Reporting Framework Self Service Portal
ConclusionImportance of SLA Reporting
Gathering SLA Information from Operations Manager
Defining the Operational Reporting Framework
Creating CIO Dashboards
Q & A
www.microsoft.com/teched Tech·Talks Tech·Ed BloggersLive Simulcasts Virtual Labs
http://microsoft.com/technet
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© 2008 Microsoft Corporation. All rights reserved. Microsoft, Windows, Windows Vista and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries.The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED
OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.