good terms and conditions

45
SETTING OUT GOOD TERMS AND CONDITIONS

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Page 1: Good terms and conditions

SETTING OUT GOOD TERMS AND CONDITIONS

Page 2: Good terms and conditions

TERMS AND CONDITIONS

a.k.a terms of trade

Page 3: Good terms and conditions

“are vital to your business as they set out

responsibilities that relate to you and your

customers.”

Page 4: Good terms and conditions

It represents you as a buyer or seller…

Page 5: Good terms and conditions

…And it protects your rights.

Page 7: Good terms and conditions

In general, a good terms and

condition should cover:

Page 8: Good terms and conditions

• When payment should be made

Page 9: Good terms and conditions

Clearly state what the price’s inclusions and

exclusions are. (e.g. duties or taxes)

Page 10: Good terms and conditions

• Due interest

Page 11: Good terms and conditions

If unable to have payments done in a

specific time.

Page 12: Good terms and conditions

• Ownership

Page 13: Good terms and conditions

The owner of the goods or services should be introduced prior to

making the payment.

Page 15: Good terms and conditions

• Who is responsible for

the goods or services

Page 16: Good terms and conditions

Include as well other parties that may involve in

the delivery of a certain product.

Page 18: Good terms and conditions

• Definition of terms

Page 19: Good terms and conditions

Define in a sentence or paragraphs words that may lead to consumers

confusion

Page 20: Good terms and conditions

• Privacy statement

Page 21: Good terms and conditions

You must offer a privacy statement…

Page 22: Good terms and conditions

That will let them know, that information collected

are considered confidential.

Page 24: Good terms and conditions

Description of the word “quality”

Page 25: Good terms and conditions

Clearly define the word quality to your company.

Page 26: Good terms and conditions

ACKNOWLEDGEMENT

Page 27: Good terms and conditions

Provide a space for the consumer’s

acknowledgement

Page 28: Good terms and conditions

A space where they can place their signature

Page 29: Good terms and conditions

Hereby agreeing or disagreeing with the

terms provided.

Page 31: Good terms and conditions

• Method used to resolve

problems

Page 32: Good terms and conditions

Mediation is the far most less costly,

Page 33: Good terms and conditions

…time consuming,

and stressful than

litigation.

Page 35: Good terms and conditions

BONUS TIPS!

Page 36: Good terms and conditions

It is recommended that terms and conditions

should…

Page 37: Good terms and conditions

…always be included in every invoice, quote or

purchase order.

Page 38: Good terms and conditions

A term and condition only apply when it is

signed.

Page 41: Good terms and conditions

Still unsure how to set out a good

terms and condition?

Page 42: Good terms and conditions

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Page 43: Good terms and conditions

Because help is just a click

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Page 44: Good terms and conditions

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