going beyond metric creation · organizational effectiveness manager director of business insight...
TRANSCRIPT
Going Beyond Metric CreationOperationalizing Your Cards and Dashboards
Your Speakers
Tyler NelsonOrganizational Effectiveness Manager Director of Business Insight & Analytics
Jesse Kreitzman
WELCOME
Allied Universal Fast Facts
Distributedworkforce
YoY growth
Domo Facts
9 Group churn
23K PDP rules / set7K Rule churn / day10 Rules / user (+250)
170 PDP sets2K PDP columns
4.5K Users1K in a week
4K Cards750 Flows
Transformative Programs• +$30M Revenue (Annually): Margin Improvement• -$5M Spend: Worker’s Comp Mgmt• -$5M Spend: Benefit Mgmt• -$4M Spend: Onboarding Mgmt• Other smaller projects
~$50M benefit in 2018
Key Takeaways
Work Smarter,Not Harder Go Big to Go SmallEveryone Can Have an
Impact
KEY TAKEAWAY
Work smarter not harder
• Operational Improvements• Knowledge Sharing• Drive Awareness• Time to Market
How can Domo save time on common tasks?
Repeated Actions• Client Business Reviews• Weekly Status Updates
Transparency• Leaderboards
• Enterprise-Wide Stats
Knowledge SharingIf something seems interesting to you, make it and keep it in your back pocket
Drive Awareness• People don’t use what they do not understand• Many individuals would use it if they had certain cards, little do
they know they already exist.• BI CoE• Governance Program• CourseBuilder
Architecture Drives Time to Market• BI team automates and
builds foundation.• MajorDomo’s own cards,
feedback, education.• Rapid roll-out• Reduced overhead• Increased engagement• Value +++• Rolling offsets• Cards shared across pages
Business Insight Operating Structure
EvangelismAdvocacyPractice
BI COE USERS
AdoptionEngagementAwareness
DRIVES
SERVES
Everyone can have an impact
• Understandable, actionable metrics
• Guide your team• Constant, candid feedback
Understandable, Actionable MetricsExample of a poor card No clear action
No targetToo granular
Poor naming
Too many labels
Understandable, Actionable MetricsExample of a great card
Shows progress towards goal
ETL analysis provides context
Clear, concise labels
Actionable target
Short, but descriptive name and description
Solicit Constant Candid Feedback• Pie in the sky, what would
you want?• Produce cards that meet
requirements.• Test them “in the field”.• Adjust based on feedback.• Share with all users.• Certify valuable stats.• Start again
ELICIT
BUILD
BETA
REFINE
RELEASE
CERTIFY
Guide People to the Next Logical Step
• Storytelling• Logical Flow• Notebook Cards• CourseBuilder
Barriers to Success• Metrics aren’t actionable or are too complex to understand
(based on user base and their knowledge level).• Too many cards that show the same thing.• Domo Days: Recurring review sessions.• Lack of consistency. (share beast modes)• Leadership buy-in.
Go Big to Go Small1. Identify the business
question2. Determine areas of impact3. Operationalize it
Simplified
Business Need
Programs
Actionable Cards
Business Question
How do we improve profit?
Identify ProgramsHow do we improve profit?
Recruiting & HR Operations
Actionable CardsActual vs Target
Contributing Factors
Creating Actionable Cards
Why details are important
Manager A Manager B
VARIABLE SCALEFIXED SCALE
Putting it all togetherBusiness Question
Program
KPI
Correlated Stats
Supporting Docs
Recap
Work Smarter,Not Harder Go Big to Go SmallEveryone Can Have an
Impact
Focus on recurring tasks with the
largest potential impact
Utilize the macro to determine what
micro actions will drive your business
Utilize the wealth of knowledge at your fingertips to drive
adoption and development
QUESTIONS?
THANK YOU