go army ed

Go Army Ed

Quick Start Training

10

Soldier Quick Start TrainingGoArmyEd

Introduction

Introduction

11

Overview

Course Objectives

• The process for requesting Tuition Assistance (TA) through GoArmyEd

• Your responsibilities when using TA• The process for dropping and withdrawing

from classes• How to access your Student Record• How to access advice and Self-help

resources

GoArmyEd enables you to access and manage your Army Education benefits anytime and anywhere.

The Soldier Quick Start Training course provides you with an overview of changes to Army Education.

After completing this course, you should understand:

Introduction

12


GoArmyEd Overview

Module 1: GoArmyEd Overview

13

Overview

GoArmyEd Overview

Topic 1: Overview of GoArmyEd Topic 2: GoArmyEd Key Functions Topic 3: Soldier’s ResponsibilitiesTopic 4: Summary

This module provides an overview of GoArmyEd. It explains how GoArmyEd enables you to access your TA benefits anytime and anywhere.

This module includes five topics:


14

Topic 1: Overview of GoArmyEd

What is GoArmyEd?

GoArmyEd is designed to be your one-stop location for managing your education and using TA benefits.

GoArmyEd is a dynamic portal that automates and coordinates many of the paper-based processes conducted with your Army Education Center.


www.goarmyed.com


What Does GoArmyEd Do?

GoArmyEd enables you to use and track your TA online.

GoArmyEd is available to Soldiers in the Active Army, National Guard and Army Reserve components. This includes all Officers, Warrant Officers, and enlisted Soldiers.

• Army Reserve Soldiers began requesting TA through GoArmyEd on 1 December 2009 for all TA-funded classes that started on or after 1 January 2010.

• National Guard Soldiers began requesting TA through GoArmyEd on 1 August 2011 for all TA-funded classes that start on or after 1 October 2011.

TA is a benefit for voluntary, off-duty education programs in support of your professional and personal self-development goals.


15

16


When Do You Use GoArmyEd?

GoArmyEd enables you to view information in your Student Record anytime and anywhere.

Access GoArmyEd to:

• Request TA and register for classes 24 hours a day, seven days a week

• Research and select schools, degree plans, class costs, and admission requirements

• Access online advising tools to help you select classes that advance you toward your degree

• Complete a TA Statement of Understanding (SOU) quarterly.


17


When Do You Use GoArmyEd? (continued)

• Cancel TA requests if you want to drop a class before the class starts; GoArmyEd automatically restores your annual TA ceiling when you cancel a TA request

• Withdraw from classes that have already started, which may result in recoupment for TA (GoArmyEd automatically restores the refundable portion of your annual TA ceiling when you withdraw from a class and recoupment actions are taken for the non-refundable portion)

• Access a version of your Student Record

• View class grades that your school has posted directly to your Student Record

• Call or submit cases to the GoArmyEd Helpdesk whenever support is needed


18

Topic 2: GoArmyEd Key Functions

NavigationThe GoArmyEd public page has Resource tabs and sub-tabs at the footer to help you find information. From the public page of GoArmyEd, some sections are:


Note: Additional tabs are available on your password-protected view of GoArmyEd to provide information not available in the general public view.

GoArmyEd login section displays:

- Login- Retrieve lost user name/password feature- Pop-up Blocker help- Deactivated Soldiers can check if they can be reactivated-Student, School or Supervisors may create/activate a GoArmyEd account

GoArmyEd Helpdesk tab provides information on how to get assistance with GoArmyEd

About GoArmyEd section displays a link to view a GoArmyEd video, learn more about GoArmyEd. About G-3/5/7 has been added. Message Center

Provides various system messages

19


Navigation (continued)From your password-protected view of GoArmyEd:

a) Top Tabs• GoArmyEd Logo: To return to the homepage• Helpdesk: To receive support and view training videos of the top processes in

GoArmyEd• Logout: To close out your password-protected view of GoArmyEd

b) Alerts–Tailored messages appear regarding your GoArmyEd status.


20


Navigation (continued)From your password-protected view of GoArmyEd:

c) Smart Links Section - • Commonly used Smart Links:

Eight Smart Links selected by Headquarters Army Continuing Education System (HQ ACES) appear in this section

• My Smart Links: Select three additional Smart Links to appear on your homepage


d) Message Center–View important and timely messages and information. e) Helpdesk Cases–Select a case to track the status of an open helpdesk case and create

new cases when seeking assistance. View closed cases to view a case resolution.f) Training Resources–Access training and Step-by-step reference documents to view how

to perform many common processes in GoArmyEd.

21


Navigation (continued)

From your password-protected view of GoArmyEd:

g) My Education–View home school and degree map, grade point average, class and On-Duty class enrollments and hold on your account. Monitor Tuition Assistance available and spent.

h) GoArmyEd Resource footer menu tabs and sub-tabs provide additional program information


22


Semester Hour Progress Dashboard


Once you have an approved degree plan or Course Planner a dashboard will appear on your GoArmyEd homepage that displays progress towards your degree based on LOI degree plans or Course Planner semester hours

• Soldiers can hover over each colored section for additional details and links

• Only data captured in GoArmyEd (LOI classes, Non-LOI classes and transfer credits supplied by LOI schools) will be evaluated for progress and displayed

23


Student Record

Your Student Record contains up to seven tabs: Soldier Personnel, Educational, Helpdesk Cases, CTS Notes, eFile, Test Scores, and All.

Update your address, phone number, and email addresses on your Student Record immediately if they change. Select the “Account Information” link located on the left-hand side of the footer menu to update your address, phone number and email addresses.

Note: If you add a new email address to the Account Information page, you may select the new email as a preferred email from the Preferred Email drop-down menu. GoArmyEd communications will be sent to the preferred email account.

Data marked by an asterisk on the Student Record is sourced from the Army's Personnel System and refreshed on a routine basis. If data is inaccurate, you must request an update to your personnel record. - Active Regular Army contact Personnel Administration Center (PAC)/S1 to update eMILPO- U. S. Army Reserve Soldiers contact Unit Administrator/S1 to update RLAS - Guard Soldiers contact State Unit Administrator/State PSB to update SIDPERS

A description for each tab can be viewed in the next slide.


24


Student Record (continued)

Tab Name Description

Soldier Personnel

The Soldier Personnel tab displays your demographic data sourced from the Army's Personnel Database and the GoArmyEd student administration system.

Education The Education tab displays information about your home school and degree plan, remaining annual TA balance, current and prior class enrollments, and holds on your account.

Helpdesk Cases The Helpdesk Cases tab displays detailed records of your GoArmyEd Helpdesk cases

CTS Notes The CTS Notes tab displays a record of GoArmyEd email communications and notes about counseling sessions with Army Education Counselors or school representatives

eFile The eFile tab displays all documents uploaded to your Student Record by you, Army Education Counselors or schools.

Test Scores The Test Scores tab displays tests taken and test results.

All The All tab displays a printable version of your entire Student Record.


The chart below describes each tab on your Student Record.

25

Topic 3: Soldier’s Responsibilities

What You Must Do

When using TA, you must:

• Successfully complete one year of service following graduation from initial military training (Advanced Individual Training (AIT) for Enlisted personnel and Warrant Officer Basic Course (WOBC) or Basic Officer Leadership Course (BOLC) for Officers)

• Understand and adhere to Army TA policies when using Army TA dollars • Acknowledge your electronic annual TA SOU to verify your understanding of your

responsibilities• Check with your Chain-of-Command prior to enrolling in a class to verify that you

have time to complete a class • Be honest with yourself about your time commitments prior to enrolling in a class • Check to make sure your class enrollments advance you toward your approved

educational degree plan


26


What You Must Do (continued)• Ensure your Army TA Grade Point Average (GPA) remains ≥ 2.0 for TA-funded

undergraduate classes and ≥ 3.0 for TA-funded graduate classes.

• Choose a delivery mode of education best suited to your learning style (e.g., classroom-based or distance-learning)

• Read Army Education emails sent to your preferred email account as well as GoArmyEd messages

• Remember that if you fail or withdraw from a class or if you have an incomplete grade for longer than 120 days past the class end date, you will be required to repay the TA

• Drop/withdraw from classes through GoArmyEd prior to the class end date; unless excused for military reasons, you must repay the TA

• Check with your instructor prior to withdrawing from a class to discuss your options


Note: Your Army TA GPA is different from the GPA calculated by your home school on your official transcript. The Army TA GPA page can be exported to an Excel spreadsheet. All graded classes taken through GoArmyEd, EDMIS, iMARC and

WEBS are included in the Army TA GPA.

27


What You Must Do (continued)

• Prior to withdrawing from a class, verify drop/refund dates with your school to be aware of TA you may be required to repay

• For education counseling, contact your Army Education Counselor directly or through the GoArmyEd Helpdesk

• For technical assistance or other help, contact the GoArmyEd Helpdesk directly • Communicate with school advisors and instructors to understand and complete

the requirements for your classes and degree program


28

Topic 4: Summary

GoArmyEd Overview

You have completed the GoArmyEd Overview module. In this module, you have learned aboutthe following:

• Overview of GoArmyEd • Transactions and key functions you may perform

through GoArmyEd • Instructions for accessing and finding information

in your Student Record • Your responsibilities when using Army TA


29


Requesting Tuition Assistance (TA)

Module 3: Requesting Tuition Assistance (TA

Green underlined text designates new information or changes

30

Overview

Requesting TA

Topic 1: TA Overview Topic 2: TA Request Requirements Topic 3: Class Enrollment Guide for Requesting TATopic 4: Register for a Class Directly in GoArmyEd Topic 5: School Admissions and RejectionsTopic 6: Process a Request TA Form in GoArmyEd Topic 7: TA Request RejectionTopic 8: Costs Exceed TA AmountTopic 9: Summary

This module is intended to provide you with a checklist for using TA through GoArmyEd. You can enroll in postsecondary classes online through GoArmyEd and your TA benefits will be applied automatically in accordance with Army Education Policy in AR 621-5.

This module includes nine topics:

Module 3: Requesting Tuition Assistance (TA)

31

Topic 1: TA Overview

TA Fiscal Year Benefits

Soldiers must request TA through GoArmyEd. Soldiers may not bypass GoArmyEd and directly enroll with schools if they plan to use TA.

The Department of Defense (DoD) has directed a uniform TA fiscal policy across the military services. Soldiers are subject to an established DoD cap and ceiling each fiscal year. The Army will pay 100 percent of the tuition and authorized fees charged by a school up to the established semester-hour cap and annual ceiling.

TA Fiscal-year Benefits

Soldiers are subject to an established DoD Cap and Ceiling (1 October-30 September)



Actions for Soldiers using TA Benefits through GoArmyEd

Soldiers need to complete the following steps before using TA:

Select “Request TA Access” button to complete the TA Request Wizard before using TA through GoArmyEd

• After the steps are completed, a case is created and escalated to the Soldier’s education center

• The Army Education Counselor will take approximately two business days to grant permission to use TA

• Soldiers receive an email if the request is approved or if further action is required

32



TA Account Request Wizard

You may request to have TA permissions granted to your GoArmyEd account. TA permissions enable you to request TA benefits through GoArmyEd.

The TA Account Request Wizard includes six steps. Each completed step will be marked with a green checkmark. When you complete these steps and submit the request for approval, it will take approximately two (2) business days for an Army Education Counselor to grant you permission to request TA benefits through GoArmyEd. You will be notified by email if your request is approved or if further action is needed prior to approval being granted.

Below are TA Request Wizard steps:

• Step 1: TA benefits verification

• Step 2: View and acknowledge training

• Step 3: Decide on a home school and educational goal/degree plan

• Step 4: Initiate and submit a Common Application

• Step 5: Acknowledge the Tuition Assistance (TA) Statement of Understanding (SOU)

• Step 6: Submit the request for approval

33


Step 1: TA Benefits Verification

• Review information about TA benefits and tuition rates and fees• If you receive a message stating you may be eligible for TA benefits, you can continue to the next

step in the TA Account Request Wizard

34

There are six steps you must complete to request permissions to access tuition assistance benefits

If you receive a message stating you are not eligible for TA, you may need to check your personnel record. Create a helpdesk case for further assistance.




Step 2: TrainingPrior to using Tuition Assistance benefits, you must complete training. To understand your roles, responsibilities and requirements for using this benefit you can either:

1) Watch a video (6 minutes)

-OR-

2) Read a presentation

You must select the radio button to certify you have completed the GoArmyEd training before proceeding to Step 3

35

1 2




Step 3: Home School and Degree Plan– Select your home school from one of the 3000+

accredited schools listed in GoArmyEd. 1) Use the “Link to Search School” link 2) Locate your school by entering the

appropriate School Name, City, or State and select the “Search” button

3) Locate your school and select the “Add” button

– If the school is not found, it may not be set-up yet in GoArmyEd. Create a helpdesk case with the subject “School Not Listed in GoArmyEd” by selecting the Helpdesk icon at the top of every GoArmyEd page.

36

1

2

3




37

Step 3 cont: Home School and Degree Plan

The school you selected will populate in the Home School field

1) Select the appropriate Degree Typefrom the dropdown

2) Select your Degree Plan from the dropdown.

3) Select your Degree Level from the dropdown

4) Save and continue to Step 4: Common Application

1Troy University

2 3

4

NOTE: If your degree plan does not appear you need to select a Degree Level and manually type in your Degree Name




38

STEP 4: Common Application

• You must complete the four sections of the Common Application, which provide your school key information about you and will assist your Army Education Counselor in advising youo Contact Informationo Demographic Informationo Prior Educationo Additional Information

• Information should be saved before proceeding to the next tab of the Common Application

A red X will appear next to the Common Application section to alert you when information is incomplete.




STEP 5: Statement of UnderstandingYou must submit a TA SOU. The Tuition Assistance (TA) Statement of Understanding (SOU) should be carefully reviewed.

a) You must agree to the terms by selecting the checkbox next to the statement that you understand the terms of the TA SOU

b) Enter your GoArmyEd password in the “Password” field

c) Select the “Submit” button

39




40

Step 6: Submit Request

• Verify the accuracy of all information in previous steps before selecting the “Submit For Approval” button.

• GoArmyEd creates a case on your behalf so you can track the status of your submission. You will receive email notification advising when you request is approved or rejected. If it was rejected the email will include the reason and instructions for resolving the issue.

• After your request is approved you may log into GoArmyEd to begin requesting TA benefits for your classes.




41

After you have received permission to request TA through your GoArmyEd account:

1) Select the “Request TA” Smart Link on your homepage.

2) For additional assistance with enrolling into classes, view the “How to enroll in a Class through GoArmyEd ” or “How to request tuition assistance through the Tuition Assistance Request process in GoArmyEd ” video to assist you. You can access the videos by selecting the Helpdesk icon at the top of your GoArmyEd homepage.

Remember, you must request TA for your class

personally in GoArmyEd

Don’t wait until the last minute!!

1

2




42


Viewing Your Account

GoArmyEd enables you to view the status of your TA account.

Select the “Other Links” Smart Link on your homepage and then select the plus sign next to “Before You Enroll in a Class” to:

– View how much TA you have used each fiscal year, how much remains in the current fiscal year, and your residency status at your home school by selecting the “View Financial Status” link

– View a detailed breakdown by fiscal year of all TA-funded classes by selecting the “View TA Details” link


43


Tools to Assist YouIf you take a class that does not advance you toward your approved degree, or if you fail to successfully complete your class, you may be required to repay the Army the TA dollars.

Your SOCAD Student Agreement or Documented Degree Plan, Degree Progress Report (class requirements you have and have not met), Course Planner and Auto Advisor (recommendations for classes that are required by your degree plan) are important tools for guiding your class selection.

Create a GoArmyEd Helpdesk case or contact your Army Education Counselor or school advisor directly to assist you before enrolling in a class if you are unsure of which class to take and

1. You do not yet have a SOCAD Student Agreement or a Documented Degree Plan; or

2. The Degree Progress Report is not available for your degree plan.


44


Should You Enroll in a Class?

Before enrolling in a class, be sure to consider the following factors:

• Work duties–Have you verified them with your Commander?

• Time commitments–Should you enroll in an eight-week or 16-week class?

• Out-of-pocket expenses–Will your class require significant fees not covered by TA?

• Available TA–Have you considered the number of classes you anticipate taking during the fiscal year?


45

Topic 2: TA Request Requirements

Summary

Below is a summary of the key actions you should take when enrolling in a class offered through GoArmyEd.

Annual Requirements

Complete your quarterly TA Statement of Understanding (SOU). You will be prompted by GoArmyEd to acknowledge your electronic TA SOU.

Ensure you have a SOCAD Student Agreement (SA) or Documented Degree Plan in your GoArmyEd Student Record prior to the end of the sixth SH taken at your home school, or before completing nine SH at multiple schools using TA, whichever comes first.


46

Topic 2: TA Request Requirements

Summary (continued)

Below is a summary of the key actions you should take when enrolling in a class offered through GoArmyEd. You must not bypass GoArmyEd if you plan to use TA. View the Class Enrollment Guide for detailed Step-by-step Instructions.

Requirements for Every Class Enrollment

Assess your availability to take a class or classes. Identify classes that will advance you toward your approved degree. Use your

SOCAD Student Agreement or Documented Degree Plan, Degree Progress Report, Course Planner, and Auto Advisor.

Read the Class Details in the Class Schedule prior to enrolling in a class. Read GoArmyEd messages and instructions that appear during the enrollment

process. Resolve any holds or recoupments on your account.

• Take the training modules titled “Holds and Recoupments” • Check your preferred email account for email communications


47

Topic 3: Class Enrollment Guide for Requesting TA

Step-by-step Instructions and Training VideosYou can access the Step-by-step Instructions for requesting TA and enrolling in a class two ways.

• From your homepage, select “View Reference Documents” in the Training Resources section.

Or

• Select the Helpdesk tab located at the top left to view training videos.


48

Topic 4: Register for a Class Directly in GoArmyEd

How to Enroll

It is highly recommended that you print and follow the Class Enrollment Guide the first few times that you request TA and enroll in a class using GoArmyEd. The Class Enrollment Guide provides simple-to-follow screen shots of each step in the enrollment process.

To enroll in a class, select the “Request TA” Smart Link from your homepage.



How to Enroll


How to Enroll


Course Planner

If you are in Drop-down, Other or External degree plan and have completed six semester-hours (SH) at your home school or nine SH at any school (which ever comes first), you are required to submit a Course Planner.

Soldiers are required to upload a student agreement or documented degree plan in the Course Planner. To complete Course Planner Soldiers should use their student agreement or documented degree plan to input the total number of units still required to complete their degree and then input the remaining courses to fulfill these units.


Course Planner

To begin using Course Planner, select the “Course Planner” Smart Link from your homepage.

49



Course PlannerUse the Course Planner to track your academic progress in GoArmyEd. You must complete the Course Planner once you have met the six SH or nine SH requirement.

To set up your Course Planner:

• Upload your Student Agreement/Documented Degree Plan

• Enter your Units Remaining to Graduate

• Search and add courses that will advance you towards your chosen degree

Your Course Planner will be submitted to your Army Education Counselor or School reviewer for approval.

View the reference document titled, “Using Course Planner” for Step-by-step Instructions on using the Course Planner tool in GoArmyEd.

50


Course Planner


Course Planner (cont)

View the reference document titled, “Using Course Planner” for Step-by-step Instructions on using the Course Planner tool in GoArmyEd.


When your Course Planner is approved, you are ready to enroll in your class or generate a Request TA form through GoArmyEd. You will be automatically routed to one of three enrollment paths using Course Planner.


Course Planner

View the reference document titled, “How to Enroll into Classes Using the Course Planner” for Step-by-step Instructions on using the Course Planner tool in GoArmyEd.

51


52


Paying for the Class

During the class enrollment process, if the “YOU MUST PAY” field on the Confirm Classes screen indicates you are responsible for all or a portion of the class cost, you must self-pay that amount directly to the school. A brief description of the reason for payment appears.

Your Financial Status and TA Details pages are updated automatically to deduct the TA applied to the cost of your class from your annual benefit.


If you select the “Submit” button on the TA Request form and there are $0 in the “Unit Cost” field, the TA Request will be automatically approved as there are no costs to the Army. A pop-up message will appear advising you that if you continue with this process you will be responsible for the entire cost of the class.

If this is NOT what you intended:1. Select the “Cancel” button2. Update the “Unit Cost” field3. Select the “Calculate Cost” button4. Select the “Submit” button to have your request reviewed by an Army counselor for approval

This pop-up message will NOT display if:– Final Army Cost is $0 due to a hold that requires the Soldier to Self Pay– The “I choose not to use TA and to Self Pay ALL costs for this class” field is checked

53


Paying for the Class (continued)



Self Pay for a Class Non-LOI TA Request Form

LOI Confirm Classes page

During the class enrollment process, a Soldier can chose to pay 100% of the cost of a class despite the availability of TA funds.

• Soldiers who have exceeded the semester hour limit for their degree and are on either an Undergraduate or Graduate Semester Hour Hold can continue with an enrollment if they agree to pay 100% of the class cost

• Soldiers can self fund up to nine times a term (quarter)

• The self pay option is only available to Soldiers when the TA Request is in the Pending state

• Non-LOI enrollments that are self-funded will not require ESO-CE approval

• If the Soldier is on additional, more restrictive holds, self pay is not available

54


Self Pay for a Class

55


Auto AdvisorView instructions for using Auto Advisor, a streamlined process for enrolling in classes aligned with your approved degree plan. The feature is not available to Soldiers enrolled in an External Degree Plan, Other Degree Plan, or a degree labeled with a “–d“ in the Schools and Programs section of GoArmyEd. Auto Advisor uses data from degrees that are fully set-up in

GoArmyEd to make its recommendations.


• From the GoArmyEd homepage, select “View Reference Documents” in the Training Resources section.

• Select Step-by-step Instructions titled: “Using Auto Advisor.”

• Soldiers can also choose to self pay for classes when using Auto Advisor

56

Topic 5: School Admissions and Rejections

School Accepts/Denies RequestYour school automatically receives your enrollment request within one business day of your submission. Your school either accepts or denies the request.

• If you are admitted to the class, you should receive an email from your school confirming your class enrollment. You also may receive communications about the tuition balance due (if TA does not cover the full cost of the class).

• All active class enrollments will be listed on your GoArmyEd homepage.

• If the school rejects the class registration request, an automated email is sent to your preferred email account to inform you that your request has been rejected and explain why. The funds that were deducted from your annual TA benefit when you processed the registration request will be restored to your account.

• Schools are asked to process class enrollment rejections within three business days of receiving a class registration request.


The Request TA FormIf your degree plan listed on your Student Record is listed as an External Degree Plan you must process a Request TA form through GoArmyEd to request TA for the school. A Request TA form must be requested prior to the class start date or seven days after the official class start date, whichever comes first.

Topic 6: Process a Request TA Form in GoArmyEd

Requesting TA

57


View the reference document titled, “How to Enroll into Classes Using the Course Planner” for Step-by-step Instructions on using the Course

Planner tool in GoArmyEd.

If your Request TA form is approved, you are ready to enroll in your class directly with your selected school.

– You must provide the Army Tuition Assistance Authorization to your school by mailing, faxing, or hand delivering it to the appropriate office at your school.

58



Requesting TA

View the section in the Class Enrollment Guide titled, “How to Print an Army Tuition Assistance Authorization Form” to print the form.


View the status for a specific Request TA form and class located within the TA Request Status column on your homepage in the My Education section.

If the status of your Request TA form is:

• Pending: Your request is in the Request TA queue awaiting the Army's review and decision.

• Approved: Provide the approved form to your school and enroll in your class directly with your school.

• Rejected: Resolve the issue stated the email. You have a limited time to resubmit the same Request TA form.

• Dropped: The Request TA form was processed as a drop or withdrawal.


Status of TA Request

82


If your TA Request is rejected, you will receive an email stating the reason. If you resolve the issue within seven days after the class start date, you can resubmit the same Request TA form. If you have any questions, please contact your Army Education Counselor.

Follow the steps in the Quick Reference Guide titled, “Resolve Rejected Tuition Assistance (TA) Form,” or view the Instructional Video titled: Resolving a Rejected TA Request Form for assistance.

– A Request TA form must be submitted prior to the class start date or seven days after the official start date, whichever comes first.

– You must provide the Army Tuition Assistance Authorization to the appropriate office at your school.

60


Topic 7: TA Request Rejection

61

Topic 8: Top-Up Form

Excess Class CostsIf eligible, you may use a Top-Up Form to request reimbursement from Veterans Affairs (VA) for excess class costs.

To access the Top-Up Form from GoArmyEd, select the “Other Links” Smart Link. Next, select the plus sign icon next to “Enroll or Drop/Withdraw from a Class” link, then select “Top-Up Form.” Follow the instructions on the Student Top-Up Form Generation screen.

Contact your Army Education Counselor for additional information on the VA Top-Up program and on other financial support that is available to you.

Note: The Department of Veterans Affairs is the final approving authority for all GI Bill education benefits


62

Topic 9: Summary

Requesting Tuition Assistance (TA)You have completed the Requesting Tuition Assistance (TA) module. In this module, you have learned about the following:

• Location for reviewing a complete listing of classes you have taken to date using TA and related financial information

• Class enrollment process • Where to find resources in GoArmyEd to assist with

class selections • Use of the GoArmyEd Class Schedule to identify

classes that advance you toward your degree • Completion of class enrollments through GoArmyEd • Process for registration requests when received by

a school (either acceptance or denial by the school)


63


Class Drops and Withdrawals

Module 4: Class Drops and Withdrawals

Green underlined text denotes new or update information

64

Overview


Topic 1: Refund Schedule and Policy–Dropping a Class

Topic 2: Refund Schedule and Policy–Withdrawing from a Class

Topic 3: TA Statement of Understanding

Topic 4: Submitting Drops and Withdrawals (step-by-step)

Topic 5: Summary

This module provides important policy information for dropping and withdrawing from TA-funded classes through GoArmyEd.

All drops and withdrawals for your TA-funded class enrollments must be initiated through GoArmyEd.

This module includes five topics:


65

Topic 1: Refund Schedule and Policy–Dropping a Class

Dropping a Class


Dropping a Class

To drop a class, you must cancel through GoArmyEd and notify your school.

If you drop a class before any TA dollars have been used to pay for the class, your tuition costs will be fully refunded to your account.

Dropping Prior to the Deadline

A class drop takes place when you initiate it in GoArmyEd . If you register for a class in GoArmyEd, your school’s deadline for dropping a class without penalty is communicated to you in the Class Details page of the GoArmyEd Class Schedule. If you provided your school the approved Army Tuition Assistance Authorization, contact your school before processing a drop in GoArmyEd.

Changing Your Class

If you are enrolled in a class and wish to take a different class, you will need to first drop your current enrollment prior to the start date, and then process a new enrollment request. That includes changing sections of the same class.

66

Topic 2: Refund Schedule and Policy–Withdrawing from a Class

Withdrawing from a ClassBelow are details about withdrawing from classes.


Withdrawing from a Class through

GoArmyEd

To drop or withdraw from a class you must cancel in GoArmyEd.

The steps to withdraw from a class are the same as the steps for dropping a class.

Depending on WHEN you process a withdrawal, you may or may not receive a partial refund of the TA benefits applied toward the class tuition costs.

Withdrawing from a Class AFTER the DeadlineA class withdrawal occurs when you initiate it in GoArmyEd AFTER a financial obligation has been incurred with your school. The refund schedule (e.g., the amount of the refund for which you are eligible) is dependent on how long it took you to withdraw from the class after the school’s drop date.

Don’t Delay or You May Have to Pay!You will be required to repay the Army for the portion of TA that is not refunded to your account after you withdraw from a class, unless the withdrawal was for an APPROVED military reason. That required repayment is called a RECOUPMENT.

Resolve Your Recoupment PromptlyA hold will be placed on your GoArmyEd account, preventing you from enrolling in additional classes until your recoupment is resolved. Holds and the steps for resolving them are explained in the training module titled HOLDS.

Ask Before You ActDue to the financial implications of a class withdrawal, be sure to speak with your instructor and notify your Army Education Counselor to explore all your options PRIOR to withdrawing from a class.

67


If you withdraw from your class, you are held financially responsible as specified in your TA Statement of Understanding (SOU). The only exception to that policy is if your withdrawal is for an approved military reason.

From Section 4 of the SOU You Signed:

a. I will reimburse the Army for any TA received if I withdraw from classes for personal reasons or do not successfully complete a class IAW DoDI 1322.25 and AR 621-5. Non-successful grades are defined as an “F” (or equivalent) for undergraduate courses, an “F” or a “D” (or equivalents) for graduate courses and an unresolved incomplete grade after 120 days from the course end date.

b. I may not have to reimburse the Army if I withdraw from courses for extenuating circumstances beyond my control, as articulated on the waiver request form, and am granted a Request for TA Recoupment Waiver – Withdrawal for (WM) Military Reasons by Army Education.

c. If I have to repay the Army the TA received it will be withdrawn from my pay IAW current DFAS policies. I will be informed by email from GoArmyEd 30 days in advance of a pending collection so I may dispute the debt and I consent to the salary offset to reimburse TA.


IMPORTANT! You are required to initiate all drops and withdrawals

from classes through GoArmyEd PRIOR to the

class end date.

68


TA Statement of Understanding (SOU) (continued)

b. “I understand I will not have to reimburse the Army if I withdraw for extenuating circumstances beyond my control such as; unanticipated military mission, to include unanticipated Federal or State missions for National Guard Soldiers who are involuntarily mobilized, emergency leave, death of a family member, or illness/hospitalization as endorsed by my Battalion Commander or first LTC in the chain of command; or by my Unit Commander if in the Reserve Component for each class. I understand that providing false information could subject me to disciplinary action or criminal charges under the Uniform Code of Military Justice (UCMJ) or other punitive actions.”

c. “I understand that if I have to repay the Army the TA received it will be withdrawn from my pay through an automated process between GoArmyEd and DFAS. I understand I will be informed 30 days in advance of a pending collection action and by signing below, I consent to the salary offset to reimburse TA. During the 30 day advance warning period I understand I have the opportunity to provide information to dispute the debt.”

d. “ I will advise the education center of any intent to withdraw from a class for which I am receiving TA and will follow the established GoArmyEd withdrawal procedures.”

IMPORTANT! You are required to initiate all drops and withdrawals from classes through

GoArmyEd PRIOR to the class end date.


69

Topic 4: Submitting Drops and Withdrawals (Step-by-step)

Overview of Processes

Below you will find more details about the drop and withdrawal processes.

• Drops and withdrawals are processed directly through GoArmyEd.

• There are two types of drops and withdrawals you can process: personal and military.

• You initiate a personal drop or withdrawal when you decide to cancel a class enrollment but do not have an approved military reason for doing so. You may need to repay the Army for the TA used to fund that class.


70


Overview of Processes (continued)

• A military withdrawal is a drop or withdrawal that is for approved military reasons as defined in your TA SOU. You may not be required to repay the Army for the TA used to fund a class from which you withdrew when you process a military withdrawal.

• The following steps must be completed within 60 days of the initiation of the withdrawal, or you will be recouped.

– You must complete the Request for Waiver of Tuition Assistance Recoupment form and have it signed by the Battalion Commander, first LTC in the chain of command, or if you are in the Reserve Component, by the Unit Commander for the dropped class.

– You must upload the signed form to the eFile tab of your GoArmyEd Student Record using the “Request for Waiver of Tuition Assistance Recoupment” transaction type, and associate it with the dropped class for the eFile to be reviewed by the ESO. Ensure all PII is removed from the Request for Waiver of Tuition Assistance

Recoupment form prior to uploading to eFile.

• If you are requesting a military withdrawal for more than one class, you must withdraw from each class in GoArmyEd.

• You will receive an email when a decision has been made regarding your request.


71


Overview of Processes (continued)

• The Army monitors your use of withdrawals for military reasons. A hold will be placed on your GoArmyEd account if you submit two withdrawals for military reasons with Army costs in a fiscal year. Contact your Army Education Counselor to discuss additional options regarding this hold.


72


Step-by-step Instructions

You can access the Step-by-step Instruction documents for Dropping/Withdrawing from a Class by selecting the “View Reference Documents” link in the Helpdesk Resources section on GoArmyEd.

The link will open the Reference Documents page on GoArmyEd, where you can select either a printable or an accessible version of a document.


73

Topic 5: Summary


You have completed the Class Drops and Withdrawals module. In this module, you have learned about the following:

• The difference between a drop and a withdrawal • The process for dropping or withdrawing from a

class through GoArmyEd for TA-funded classes • Eligibility for full or partial refund of your TA used to

pay for a class• Differences between personal and military drops and withdrawals • Eligibility for withdrawal for military reasons (WM) and how to request it through

GoArmyEd • The importance of speaking with an Army Education Counselor and your class

instructor prior to withdrawing from a class


74


Additional Support and Services

Module 9: Additional Support and Services


75

Overview


Topic 1: Student Support Model Topic 2: GoArmyEd “Self-Help” Resources Topic 3: Creating and Tracking a GoArmyEd Helpdesk CaseTopic 4: Summary

This module introduces the virtual student support model that is available to you through GoArmyEd. The support model enables you to resolve most of your questions over the phone and directly through the GoArmyEd site.

Your Army Education Center still provides face-to-face support during regular business hours when you require in-depth counseling services and support.

This module includes four topics:


76

Topic 1: Student Support Model

Student Support Model

Army Education has designed a Student Support Model to provide you with easy access to support that is available to you anytime, anywhere. The graphic below summarizes the model:

The following slides contain details about the types of issues managed at each level.


77


Student Support Model (continued)

The chart below provides the types of issues managed at each level.

Level Description Types of Issues Managed

Army Education When questions are best resolved by an Army Education Counselor, cases will be escalated to a Soldier’s Education Center for resolution.

• Setting educational goals • Requesting overrides to automated

GoArmyEd checks• Requesting resolution to holds • Changing the home school or degree plan • Questions about recoupments

Schools When school-related questions cannot be answered through the GoArmyEd Helpdesk, they are escalated to the school for resolution.

• Missing grades • Trouble accessing your class • Need advice on a class • Missing Student Agreement

IBM Student Services (Tier 2)

When technical cases cannot be answered through the GoArmyEd Helpdesk, they are escalated to IBM Student Services for resolution.

• Content incorrect on GoArmyEd • Link not working


78


Student Support Model (continued)

The chart below provides the types of issues managed at each level.

Level Description Types of Issues Managed

GoArmyEd Helpdesk

When a question cannot be answered through self-help resources, contact the GoArmyEd Helpdesk.

• Resolve GoArmyEd Helpdesk cases• Help users locate, access, and complete functionality within

GoArmyEd• Escalate cases to Specialist, Army Education Counselor, or Support

Services if case cannot be resolved by the helpdesk• Reset passwords

Self-Help Resources On GoArmyEd

Most questions can be answered through self-help resources on GoArmyEd.

• GoArmyEd information • Integrated Online Help • Quick Start Training and Step-by-step Instructions• FAQs • Degree Progress Report • Course Planner• SOCAD Student Agreement • Degree maps • Class Details page • Transcript/Test Score Request page • Interactive messages/communications on GoArmyEd• Instructional video


79

Topic 2: GoArmyEd “Self-Help” Resources

Need More Help?

GoArmyEd has a number of resources to help you answer most questions and solve most problems on your own. Some of those resources are shown on this page.

The following slide contains more information about each type of resource.


80


Need More Help? (continued)

Self-Help Resource Description

Class Details Page As you search for classes in the GoArmyEd online catalog (the Class Schedule), launch Class Details to get more information about the class, including delivery mode, class location, cost, required class materials, required fees, testing requirements, registration end date, drop deadline, prerequisites, and class start/end dates.

Degree Progress Report

The Degree Progress Report lists classes you have completed through GoArmyEd. It contains requirements you have satisfied, requirements you still must satisfy, and classes that will satisfy those requirements.

Frequently AskedQuestions (FAQs)

FAQs is a list of the most commonly asked questions and issues with up-to-date answers accessible from your homepage.

Integrated Online Help

If you are not sure of the steps for completing a transaction, such as enrolling in or dropping a class, move your mouse over the “?” icon next to the link and a printable, pop-up reference will appear.


81



Self-Help Resource

Description

Instructional Videos

Instructional videos are available on the following processes performed in GoArmyEd:

- How to upload a document in eFile - How to upload a Tuition Assistance Statement of Understanding document in eFile - How to enroll in a class through GoArmyEd - How to withdraw from a class for Military Reasons - How to request tuition assistance through the Tuition Assistance Request process in GoArmyEd - How to print an approved Tuition Assistance Request in GoArmyEd - How to resolve a Request Tuition Assistance form


82



Additional resources are available from GoArmyEd. The following slides contain more information about available self-help resources.


83



Self-Help Resource

Description

Interactive Messages

• Tip of the Day customized messages will always be posted at the top of your GoArmyEd homepage.

• General information announcements relevant to all Soldiers are displayed in the Message Center section of your homepage.

• In the News contains recent articles and press releases relevant to your school education.

• Automated emails will be sent from GoArmyEd to your preferred email account. They contain communications verifying that a transaction has been completed, alerting you of a required action, or providing you with a resolution to a GoArmyEd Helpdesk case.

• Pop-up messages appear during transactions to remind you of steps to complete or things to consider before completing the transaction.

Links to Schools

Select “Other Links” in the Smart Links section then select the plus sign next to “Earn a Degree or Credential” and next select the “Schools and Programs” link to find detailed information about all schools listed in GoArmyEd.

The following chart contains more information about available self-help resources.


84



Self-Help Resource Description

SOCAD SA or Documented Degree Plan

This document is created for you by your home school and stored in your Student Record. It provides you with guidance on which classes to take to complete your approved degree.

Soldier Quick Start Training

Training is available that provides information about GoArmyEd features and processes.

Transcript Request Request transcripts or test scores to complete your admissions process.

The following chart contains more information about available self-help resources.


85


GoArmyEd Hip-pocket Guide

The GoArmyEd Hip-pocket Card provides information, policies, and processes for GoArmyEd.

Select “Helpdesk” located at the top of your GoArmyEd homepage. When the Helpdesk page appears, select Launch Pocket Reference Guide located in the Other Training and Reference

Guides section.


86

Topic 3: Creating and Tracking a GoArmyEd Helpdesk Case

Resolving Questions

GoArmyEd provides you with the tools you need to resolve most questions on your own. However, at times you may need more individualized support.

• Select the Helpdesk” button at the top of GoArmyEd to view a list of toll-free phone numbers for the GoArmyEd Helpdesk, including a list of toll-free international access numbers if you are located outside the continental United States (OCONUS).

• From your homepage select the “Need Assistance?” link under the Helpdesk Cases section to route to the Helpdesk page. The Helpdesk page appears, select the “Create Helpdesk Case” link to create a new helpdesk case. If applicable, a reference document, tips or an instructional video may be available. Please view each resource to verify if an answer is available to address your question or issue. If your question or issue is addressed in the available resource, you do not need to create a

case.


87

Topic 3: Creating and Tracking a GoArmyEd Helpdesk Case

Step-by-step Instructions and Videos

You can access Step-by-step Instruction documents and videos by selecting the “View Reference Documents” link in the Training Resources section on your GoArmyEd homepage. The link will open the Reference Documents page on GoArmyEd, where you can select either a printable or an accessible version of a document.


88

Topic 4: Summary


You have completed the Additional Support and Services module. In this module, you have learned about the following:

• Identifying and locating self-help resources that are available to you on GoArmyEd

• Contacting the GoArmyEd Helpdesk

• Launching GoArmyEd Helpdesk cases directly from GoArmyEd and tracking your case to closure


89


Education Advising

Module 2: Education Advising


90

Overview

Education Advising

Topic 1: School Program Options Topic 2: Assessing Readiness for Postsecondary

EducationTopic 3: Schools in GoArmyEdTopic 4: Home School and Degree Plan Topic 5: Common Application/Admissions Process Topic 6: SOCAD SA or Documented Degree Plan Topic 7: Other Army Education Programs and ServicesTopic 8: Summary

This module outlines steps required prior to using TA through GoArmyEd.

This module includes eight topics:


91

Topic 1: School Program Options

Degree Options

Your TA benefits may be used to pursue the following degree programs:

• Certificate program• Associate degree • Bachelor’s degree • Master’s degree

The following slide provides more information about each program. Also, you can explore the options in detail by selecting the GoArmyEd “Earn a Degree or Credential” link, or by speaking with an Army Education Counselor.


92


Degree Options (continued)

Below are descriptions of the degree options available to you.

Degree Options Definition

Certificate A certificate is granted upon completion of an organized program of study in a specialized subject area that usually is shorter in length than a bachelor’s degree program.

Associate An associate degree is granted upon completion of a program of at least two but fewer than four years.

Bachelor's A bachelor’s degree is granted upon completion of a four-year college or university program. The minimum credit-hour requirement for a bachelor's degree generally is 120 semester-hours (SH).

Master's A master’s degree is one type of advanced degree awarded by a university after completion of studies beyond a bachelor's degree.


93


Army Career Degrees

The Army Career Degree Program translates Army training into college credit that matches requirements in Military Occupational Specialty (MOS)-related school degrees. Soldiers are provided precise options for meeting school requirements that can include Army training, classroom instruction offered by more than 100 SOCAD schools, distance learning, testing and certification exams.

More information can be found by selecting “Other Links” in the Smart Link section on your homepage. Select the plus icon next to “Earn a Degree or Credential” and then select “SOCAD Army Career Degrees.”


94


College of the American Soldier (CAS)

The College of the American Soldier consists of two education pathways, the Career NCO Degrees Program and the Enlisted Education Program.

NOTE: All degrees in the College of the American Soldier have a superscripted 'c' after the degree title if the degree is listed in GoArmyEd.

Career NCO Degrees Program

The Career NCO Degrees Program expands existing civilian higher education degree choices to provide Career NCOs with broad preparation degree options with college credit for specific NCOES courses taken throughout their careers.

Participating schools certify up-front the amount of credit to be applied to the Career NCO Degree based on American Council on Education (ACE) credit recommendations. Individualized assessments may provide additional credits for MOS training, testing, professional certification, prior learning, and functional training.


More information can be found by selecting “Other Links” in the Smart Link section on your homepage. Select the plus icon next to “College of the American Soldier.”

95


College of the American Soldier (continued)


Enlisted Education Program (EEP)

The EEP provides an opportunity for entry-level Soldiers in Combat Arms MOSs in Career Management Fields (CMFs) 11 Infantry, 13 Field Artillery, 14 Air Defense Artillery, and 19 Armor to obtain an associate degree during their first term of enlistment.

Program criteria are that participating colleges and universities: • Accept ACE recommended credit for:

- Basic Training - AIT (Advanced Individual Training) or OSUT (One Station Unit Training) - SSD I (Structured Self Development) - WLC (Warrior Leader Course)

• Provide AA, AS, and AGS degrees • Minimize academic residency requirements • Maximize credit transfer between colleges • Provide assessment of prior learning/career experience

96


Class Instruction Mode

When you search for and enroll in classes through GoArmyEd, you may choose the class instruction mode that is best suited for your learning style or time and location constraints.

The following slide provides more information about each delivery mode.


97


Class Instruction Mode (continued)

Below are descriptions of the delivery modes available to you.


Class Delivery Options Description

Classroom On-post Instructor-led classes conducted by schools in classrooms located on an Army installation

Classroom Off-post Instructor-led classes conducted by schools in classrooms located off an Army installation (e.g., on a school campus or at a satellite facility)

Distance Learning Classes delivered to Soldiers remotely through multimedia channels, including written correspondence classes, video, CD-ROM, DVD, television, or via the Internet

98

Topic 2: Assessing Readiness for Postsecondary

Are You Ready?

As you explore the class instruction mode options, consider your readiness to take postsecondary classes. Your Army Education Counselor can help you explore your preparedness to begin postsecondary classes by reviewing these documents with you: your Student Record, Pre-Enrollment Readiness Profile (PReP) assessment, and General Technical (GT)/other competency test scores.

The following slide provides more information about each document.


99

Topic 2: Assessing Readiness for Postsecondary

Are You Ready? (continued)

Document Description

Your Student Record Your Student Record contains previous postsecondary class information and other learning you have completed. Your Student Record can be accessed by selecting the “My Education Record” Smart Link on your homepage.

Pre-Enrollment Readiness Profile (PReP)

The Pre-Enrollment Readiness Profile (PReP) is an assessment tool that can be accessed by selecting the “Other Links” Smart Link on your homepage. Next, select the plus sign icon next to “Before You Enroll in a Class,” then select the “Access PReP” link. PReP assesses your readiness for online learning and produces a Readiness Profile that enables you and your Army Education Counselor to determine:

• How ready, willing, and able you are to succeed in online classes • If you would benefit from skill-building exercises to better prepare

you for online classes

General Technical (GT)/ Other Competency Test Scores

GT and other competency test scores are used by your Army Education Center to help determine your readiness for postsecondary classes.


The chart below describes documents used to assess readiness.

View a complete list of schools by selecting the “Other Links” Smart Link on your homepage. Select the plus icon next to “Earn a Degree or Credential” and then select “Schools and Programs.”

100

Topic 3: Schools in GoArmyEd


GoArmyEd offer two ways to request TA based on the degree plan of the Soldier:

1) Fully-developed Degree Plan (FDDP)

Schools whose degree requirements and course options are uploaded into the GoArmyEd system. FDDPs provide:

• Automated degree checking during the enrollment process ensures all enrollments are required to complete her or her degree.

• Access to an online Degree Progress Report, which is an unofficial version of the Student Agreement and helps Soldiers keep track of their degree progress with each enrollment in GoArmyEd.

• Access to the Auto Advisor tool and allows students to enroll into classes directly from the tool.

• Ability to search and register for classes through GoArmyEd without requiring Army Education Counselor review and approval.

Topic 3: Schools in GoArmyEd (continued)

2) Drop-down, Other and External Degree Plans

Schools that offer degree plans and courses through GoArmyEd may not have all of their degree requirements listed in GoArmyEd. These degree plans are considered Drop-down or Other or External and Soldiers pursing these degrees will use Course Planner to assist with tracking their academic progress in GoArmyEd. Course Planners will be reviewed by an Army Education Counselor or a School Course Administrator to confirm that the courses listed will advance the Soldier towards their degree.

101

102

Topic 4: Home School and Degree Plan

Definitions

Your home school is the school from which you have selected to receive your degree.

A degree plan specifies the requirements for earning your degree in your chosen field of study.


103


Searching for a School


View a complete list of schools by selecting the “Other Links” Smart Link on your homepage. Next, select the plus icon next to “Earn a Degree or Credential” and then select “Schools and Programs.”

On the Schools and Programs–Search page:

1. Search for a school by entering the school name, city, or state

2. Search by Private-For Profit, Private-Not for Profit or Pubic school status

3. Search by selecting SOC or SOCAD membership

4. Search by National, Regional and Specialized accreditation

5. Search results appear based on the criteria entered. Select the “View” button to view school information and degree plans; if no “View” button appears, contact the school to obtain the information. Select the school’s name hyperlink to view the school’s homepage.

104


View Your Information

• Verify that the correct home school and degree plan have been recorded in your Student Record by selecting the “My Education Record” Smart Link on your homepage. Next, select the Educational tab of your Student Record.

• Your home school and degree plan are displayed on that page.


After working with an Army Education Counselor to select an appropriate home school and degree plan, you can view that information from your homepage.

105


View Your Information (continued)


Meet with an Army Education Counselor if:

Your home school or degree plan is incorrect

You are denied admission to your designated home school

You already have completed your degree plan requirements

You wish to change your home school or degree plan

Meet with an Army Education Counselor if:

Your home school or degree plan is incorrect

You are denied admission to your designated home school

You already have completed your degree plan requirements

You wish to change your home school or degree plan

106


Degree Plan Not Listed in GoArmyEd

As you research the schools and degree plans available through GoArmyEd, you may notice that your degree plan is not among those listed. A copy of the degree plan must be uploadedto eFile in your Course Planner. Contact your Army Education Counselor for additional assistance. (Please ensure the degree plan does not contain Personally Identifiable Information (PII) such as social security number (SSN), date of birth, place of birth, mother’s maiden name and medical records.)


107


School Not Listed in GoArmyEd

Only accredited schools with a history of processing TA are listed in GoArmyEd.


Is your school not listed in GoArmyEd?

If your desired school is not listed in GoArmyEd, it ismost likely because the school has not set-up an accountin GoArmyEd, which is a requirement for TA to be usedat the school.

Soldiers will not be able to request TA at the school untilthe school sets up an account in GoArmyEd.

Create a helpdesk case, contact the GoArmyEd Helpdeskor your Army Education Counselor, who willdetermine if the school is accredited or not andadvise accordingly.

108


School/Degree Plan Not Listed in GoArmyEd (continued)

If your school has classes listed in GoArmyEd, but a class offered in its catalog is missing in GoArmyEd, you should create a GoArmyEd Helpdesk case to request that a missing class be added in the Class Schedule by the GoArmyEd school. You should specify in your case the school name, the class title, the class section number, and the start and end date of the requested class. The school will add the class to their current class schedule.


109

Topic 5: Common Application/Admissions Process

Completing the Common Application

The Common Application contains demographic, educational, and general information about you that schools need before you can be admitted and formally enrolled in a class.

Before you use TA through GoArmyEd, it is your responsibility to complete and keep current the information on your Common Application. You can update your Common Application from the GoArmyEd homepage by selecting the “Other Links” Smart Link. Next, select the plus sign next to the “Before You Enroll in a Class” link.

To update your Common Application, fill in all blank fields on each tab and select “Save and Continue” at the bottom of the Additional Information tab.


110


Paperwork Your School Requires

Each school has its own admissions process and requirements. You must determine what application documents your designated home school requires from you in addition to your Common Application. Visit your school’s website for additional information.

For detailed instructions and tools to request transcripts and test scores be sent to your home school, select the “Other Links” Smart Link on your homepage. Next, select the plus icon next to ““Before You Enroll in a Class” and then select the “Transcript/Test Score Request ” link.

Some schools require an application fee before they will process your admissions request. You will be responsible for paying that application fee to your school if you have not been admitted already.


111


Paperwork Your School Requires (continued)

Tools are available to help you answer this important question:


Select the “Other Links” Smart Link on your homepage.

Select “Earn a Degree or Credential” from the GoArmyEd homepage.

Select “Schools and Programs” from the GoArmyEd homepage to view schools listed in GoArmyEd that provide links to information about their admissions process and required admissions documents.

If your home school does not have a link to view information about its admissions process and required admissions documents, contact your school directly.

How do I knowwhich documents my

school requiresfor admission?

How do I knowwhich documents my

school requiresfor admission?

112


Paperwork Your School Requires (continued)


Check the Application Status page:

Select the “My Education Record” Smart Link on your homepage. Next, select the “View Application Status” link in the Related Links section in the right-hand menu. Your school may populate the page with information about application data that is required from you and documents that have been received to date. Note: Emails will be sent to you as your school updates your file.

Open a GoArmyEd Helpdesk case:

Create a GoArmyEd Helpdesk case to ask your home school about the status of your application file.

113


School Action

When your application file is complete, your home school will take one of two actions:

• Admit you to the school with the degree plan you selected • Deny your application

If your application request is denied, an automated email will be sent to your preferred email account. When an application request is denied, your GoArmyEd account is placed on hold (meaning you will be unable to use TA) until you visit with an Army Education Counselor to resolve issues.

Note: If you already have a SOCAD SA or approved degree plan from your home school, you will not need to re-submit transcripts, test scores, or application fees. You only need to submit the Common Application.


114

Topic 6: SOCAD SA or Documented Degree Plan

Deadline for Submission

Army TA policy requires Soldiers to have a SOCAD Student Agreement (SA) or Documented Degree Plan uploaded to their GoArmyEd Student Records prior to the end of the sixth SH taken with the home school. If the SOCAD SA or Documented Degree Plan is not in place, a hold is placed automatically at the end of the Soldier’s sixth SH taken with the home school, or after ninth SH taken with any school (whichever comes first) to prevent the Soldier from using TA until the requirement is met.


The SOCAD SA or Documented Degree Plan lists the classes that will advance you toward a degree as well as the degree requirements already met when your admission file was reviewed by your home school.

Refer to your SOCAD SA or Documented Degree Plan before enrolling in classes

115


What Should You Do?Below is the answer to a common question about Student Agreements and degree plans.


You already had a paper SA or a Documented Degree Plan from your home school before GoArmyEd. What should you do?

You are required to provide a copy of your SA or Documented Degree Plan to an Army Education Counselor.

Upload your SA or Documented Degree Plan to Course Planner. Ensure all PII is removed prior to uploading document to eFile.You SA or Documented Degree Plan must be approved by the end of the sixth SH taken at your home school to prevent being placed on hold.

116


What Should You Do? (continued)

Below is an answer to a common question about SOCAD SA and degree plans.

Note: If you change your degree, a new SOCAD SA or Documented Degree Plan must be indicated in your Student Record to reflect the new degree plan.


Your home school or degree plan is not offered through GoArmyEd (i.e., you selected an “External” or “Other” degree plan). What should you do?

You must obtain a copy of the SOCAD SA or Documented Degree Plan from your home school and present it to an Army Education Counselor, or scan and upload it to your Course Planner by the end of six SH taken with your home school, or after nine SH taken with multiple schools (whichever comes first) . Ensure all PII is removed prior to uploading document to eFile.

117

Topic 7: Other Army Education Programs and Services

Additional Information on Army EducationSelect the “Other Links” Smart Link on your homepage then select the plus sign next to “Programs and Services” to learn more about programs and services such as:

• Education Counseling• FAST• Army Personnel Testing • Joint Services Transcript (JST) (Note:

JST replaced AARTS on 1 March 2013)

• Academic Testing • College Credit for MOS/Training • Class Evaluation Summaries• Multi-use Learning Facilities • Troops To Teachers


118

Topic 8: Summary

Education Advising

You have completed the Education Advising module. In the module, you have learned about the following:

• School options available to you through GoArmyEd • Tools and resources to assess your readiness for

school • Ways to research degree plans offered by schools

listed in GoArmyEd• Selection of a home school and degree plan • Schools in GoArmyEd• Completion and submission of your Common Application • Research to learn if a school requires additional admission documents • The SOCAD SA and how to post to your Student Record • Additional Army Education programs and services, and where you can go to find

more information


119


Grades

Module 5: Grades

120

Overview

Grades

Topic 1: Grade Policies Topic 2: Resolving Missing or Incorrect Grades Topic 3: Viewing Your Grades (Step-by-step)Topic 4: Summary

This module presents Army Education policies about your class grades and your Army TA Grade Point Average (GPA) for TA-funded classes. The module also explains how to view, interpret, and troubleshoot missing or incorrect grades through GoArmyEd.

This module includes four topics:

Module 5: Grades

121

Topic 1: Grade Policies

Army Requirements

Important Army policies are related to your class grades.

TA-Funded Classes

Undergraduate ClassesYou must pass TA-funded classes with a grade of C or higher. An F (Fail), W (Withdrawal), D-, D or D+ in undergraduate classes will result in recoupment from your pay for the portion of the tuition

that was funded by TA.

Graduate ClassesYou must pass TA-funded classes with a grade of a “B” or higher. An F (Fail), W (Withdrawal), C-, C, C+, D-, D or D+ in graduate classes will result in recoupment from your pay for the portion of the

tuition that was funded by TA.

You must receive a “Pass” for “Pass/Fail” grades. A “Fail” grade will result in recoupment from your pay of the tuition that was funded by TA.

Your GoArmyEd account will be placed on hold until the recoupment is resolved. You will not be permitted to enroll in any classes while your account is on hold.

Module 5: Grades

122


Army Requirements (continued)

Incomplete Grades

Incomplete “I” grades must be resolved with a passing grade within 120 days of the class end date or automatic recoupment will occur.

• Your school may have a policy that allows fewer than 120 days to resolve an “I” grade. Be sure to check with your instructor.

• If your school submits an “I” grade, your GoArmyEd account will be placed on hold until your school changes the grade to a passing grade.

Module 5: Grades

123



Maintaining Your Undergraduate Army TA Grade Point Average (GPA)

If you have completed 15 or more SH of TA-funded undergraduate classes, you must maintain a 2.0 Undergraduate Army TA GPA to receive additional TA.

• The Undergraduate Army TA GPA will be calculated from your TA-funded classes taken through GoArmyEd, EDMIS, iMARC and WEBS.

• When you fall below a 2.0 Army TA GPA, you are not eligible for additional TA until you raise your Army TA GPA to a 2.0 through self-funded classes.

• You will need to register for classes through GoArmyEd, but pay the school directly for the tuition. Your final grade for those self-funded classes will be included in your Undergraduate Army TA GPA calculation until it has been raised to a 2.0 again, and the hold will be automatically lifted.

• The Army TA GPA can be exported to an Excel spreadsheet.

• Soldiers can us TA to enroll in graduate level classes if the only hold on their account is the undergraduate GPA hold.

Module 5: Grades

124



Maintaining Your Graduate Army TA GPA

If you have completed six or more SH of TA-funded graduate classes, you must maintain a 3.0 Graduate Army TA GPA to receive additional TA.

• The Graduate Army TA GPA will be calculated from all classes requested through GoArmyEd, EDMIS, iMARC and WEBS.

• When you fall below a 3.0 Army TA GPA, you are not eligible for additional TA until you raise your Army TA Graduate GPA to a 3.0 through self-funded classes.

• You will need to register for classes through GoArmyEd, but pay the school directly for the tuition. Your final grade for those self-funded classes will be included in your Army TA Graduate GPA calculation until it has been raised to a 3.0 again, and the hold will be automatically lifted.

• The Army TA GPA can be exported to an Excel spreadsheet.

Module 5: Grades

125

Topic 2: Resolving Missing or Incorrect Grades

Army ActionsYour school is required to input a class grade into your GoArmyEd Student Record within 14 days of your class end date. If no grade has been posted within that time period, a system-generated email notification will be sent to your school reminding it of the obligation.

Module 5: Grades

Missing Grades Email Notification

30 days Email will be re-sent.

45 days Email will be sent and your GoArmyEd account will be placed on hold until the grade has been posted. Service members Opportunity Colleges (SOC) will be notified via email that your grade has not been posted. They will contact the school on your behalf to inquire further about the missing grade.

126

Topic 3: Viewing Your Grades (Step-by-step)


You can access the Step-by-step instruction documents for Viewing Your Grades by selecting the “View Reference Documents” link in the Helpdesk Resources section on GoArmyEd homepage.


Module 5: Grades

127

Topic 4: Summary

Grades

You have completed the Grades module. In this module, you have learned about the following:

• Army Education grade policies

• Troubleshooting grade issues

• Viewing your grades

Module 5: Grades

128


Holds

Module 6: Holds

129

Overview

Holds

Topic 1: Hold Definitions Topic 2: Viewing and Resolving Holds (Step-by-step) Topic 3: Summary

This module is intended to explain the types of holds and how to resolve them. Holds are used to enforce Army Regulation (AR) 621-5 policy that governs the use of TA. During the time a hold is applied to your GoArmyEd account, you cannot request or use TA.

This module includes three topics:

Module 6: Holds

130

Topic 1: Hold Definitions

Grades

The diagram provides a list of GoArmyEd holds. Notification will be sent to your preferred email account when a hold has been applied to your account.

The following slide provides information on the reason each hold is applied and how it is resolved.

When the hold is resolved it automatically will be lifted from the Soldier’s account .

Module 6: Holds

131


Grades (continued)

Type of Hold Reason for Hold How to Resolve

Undergraduate Army TA GPA < 2.0

Army TA GPA is < 2.0 after 15 SH of TA-funded undergraduate classes completed

Soldier can enroll in classes through GoArmyEd, but will be required to pay for undergraduate classes out of pocket until his or her Army TA GPA is ≥ 2.0. The hold will be lifted automatically when the Soldier’s GPA is ≥ 2.0.

Graduate Army TA GPA < 3.0

Army TA GPA is < 3.0 after six SH hours of TA-funded graduate classes completed

Soldier can enroll in classes through GoArmyEd, but will be required to pay for classes out of pocket until his or her Army TA GPA is ≥ 3.0. The hold will be lifted automatically when the Soldier’s GPA is ≥ 3.0.

Course Grade–Fail Received a failing grade Repay Army for TA-funded portion of class tuition

Course Grade–Incomplete

Received an Incomplete grade Complete outstanding assignments and tests as quickly as possible; communicate regularly with the instructor. Follow up with instructor when you have completed all assignments; an "I" grade is resolved when your instructor posts your passing grade to your GoArmyEd Student Record. If an "I" grade is not resolved within 120 days of class end date, you must repay the Army for TA-funded portion of class tuition

Module 6: Holds

The chart below provides information on the reason each hold is applied and how it is resolved.

132


Grades (continued)


Course Grade–Withdraw

Received a grade of W

Withdrew from class after drop deadline

Work with the instructor and Army Education Counselor to explore options before processing a withdrawal; repay Army for the TA-funded portion of the class

Course Grade - Graduate

Received a grade below a B in graduate classes

Soldier will be required to repay the Army for TA-funded portion of class tuition. The hold will be lifted automatically after TA recoupment has been initiated.

Course Grade - Undergraduate

Received a grade below a C in undergraduate classes

Soldier will be required to repay the Army for TA-funded portion of class tuition. The hold will be lifted automatically after TA recoupment has been initiated.

No Grade Student has no grade 45 days after the end date of the class

When your grade has been posted, your hold is automatically removed

Module 6: Holds


133


Other Common Non-Grade Holds

The diagram provides a list of GoArmyEd holds. Notification will be sent to your preferred email account when a hold has been applied to your account.

The following slides provide information on the reason each hold is applied and how it is resolved.

When the hold is resolved it will automatically be lifted from the Soldier’s account.

Module 6: Holds

134


Other Common Non-Grade Holds (continued)

Module 6: Holds


Type of Hold

Reason for Hold How to Resolve

Admission Denied

Student was denied admission to his or her most recent program/plan

Soldiers should meet with an Army Education Counselor and their schools to discuss why their admission requests were denied, remedy any deficiencies, re-select the same home school/degree plan, or select a different home school or degree plan

Civilian Education

Soldier’s education level is missing in GoArmyEd, has reached a master’s degree or higher level, or current degree level is not allowed based on the Civilian Designator Code

Soldiers must contact his or her Personnel Administration Center (PAC)/Unit Administrator (UA)/ Unit Readiness NCO to have the Civilian Designator Code reflect the Soldier’s current academic status

Course Drop After Start Date

Withdrew after a financial cost was incurred with the school

Repay the portion of TA paid by the Army to the school unless an approved military withdrawal is processed




Graduate Limit Reached

Soldiers will be placed on a Graduate Semester-hour (SH) hold when they take 39 SH after entering a master’s degree plan

Soldier can enroll in classes through GoArmyEd, but will be required to self pay for the classes

Soldiers should meet with an Army Education Counselor if they have further questions

Note: When a Soldier selects a recoupment amount, the class is not included in the Graduate Semester-hour limit

Undergraduate Limit Reached

Soldier will be placed on an Undergraduate SH hold when the following occurs: Has 130 SH of TA funded coursework AND does not have a graduation date recorded in GoArmyEd

Soldier can enroll in classes through GoArmyEd, but will be required to self pay for the classes

Soldiers should meet with an Army Education Counselor to discuss their next educational goals and request a new degree plan

Note: When a Soldier selects a recoupment amount, the class will not be included in the Undergraduate Semester-hour limit.

Degree Completed

Degree/certificate requirements have been completed

Soldiers should meet with an Army Education Counselor to discuss their next educational goals and request a new degree plan

135


Module 6: Holds

136



Module 6: Holds



Quarterly TA Statement of Understanding (SOU)

Soldier has not submitted his or her electronic quarterly Tuition Assistance (TA) Statement of Understanding (SOU)

Select the radio button acknowledging that he or she understands the terms of the TA SOU and enters his or her secure password as an electronic signature.

StudentAgreement or Documented Degree Plan Hold

A Student Agreement (SA)/Document Degree Plan (DPP) has not been uploaded in GoArmyEd by the end of six semester-hours taken at the home school or prior to the Soldier completing nine semester-hours at any school using TA funds.

1) School has not uploaded SA/DPP in GoArmyEd for Solders pursing fully-developed degree plan with LOI school.2) Soldier’s SA/DPP is not approved in GoArmyEd. Soldier must upload the SA/DPP in his or her Course Planner and it must be approved for Other, Drop-down and Non-LOI school degrees.

1) LOI School-Fully Developed Degree Plan: Work with the school to complete an SA/ Documented Degree Plan. When the SA/DDP is uploaded by the School to the Soldiers record, the hold is removed within 24 hours.

2) Other, Drop-down Degrees and Non-LOI school degrees – Soldier uploads SA/DPP in Course Planner and must be approved. The hold is removed within 24 hours.



The diagram provides a list of additional GoArmyEd non-grade holds. The following slides provide information on the reason each hold is applied and how it is resolved.

When the hold is resolved it automatically will be lifted from the Soldier’s account.

Module 6: Holds

137



Module 6: Holds



Army Education Request

Hold is placed on the student’s account directly by an Army Education Counselor

Soldier needs to meet and discuss with an Army Education Counselor

ETS Date Passed End of Term of Service (ETS) date has expired

Go to PAC to update Army Personnel System

Flagged Soldier’s personnel records show suspension of favorable personnel action that makes him or her ineligible for TA; examples include security violation, failure of physical fitness test, weight control

Soldiers must contact their Personnel office for more information and for removal of the flag in the Army Personnel Database.

HQ ACES Hold An HQ ACES manual hold can be placed at the request of Headquarters (HQ), Army Continuing Education Services (ACES) division for various reasons

Soldier should refer to their GoArmyEd record for details as to the issue(s) that led to this hold. This hold can only be applied, deferred and removed by HQ ACES.

138



Module 6: Holds



Maximum MilitaryWithdrawal Hold

A hold will be placed on your GoArmyEd account if you submit two withdrawals for military reasons with Army costs in a fiscal year

Soldier should contact his or her Army Education Counselor

Missing Battle Assembly

Missing Battle Assembly refers to Reserve Component Soldiers who miss unit training assembly

Soldiers should contact their units

Not Eligible TA Soldier personnel record indicates no longer is eligible for TA.

Soldier should visit their personnel office/unit administrator if data is in error to have it corrected in their Army Personnel Records.

Program Management

System-wide hold applied due to temporary TA funding shortage. Soldiers will be permitted to enroll in classes, but they will not be processed unless TA funds are restored.

Wait for email notification and system-wide resolution

139

140



Module 6: Holds



Withdrawal for Military Request Hold

Placed on a Soldier’s account until WM request is approved or denied

Hold automatically lifted when a decision has been made regarding a WM request

One-year Service Eligibility

Placed on a Soldier’s account until they have completed one year of service following initial military training (Advanced Individual Training (AIT) for Enlisted personnel and Warrant Officer Basic Course (WOBC) or Basic Officer Leadership Course (BOLC) for Officers)

Soldier must serve required time. This hold will be automatically lifted the day after the required time in service has been reached and an email notification will be sent.

Soldiers should meet with an Army Education Counselor if they have further questions. This hold is deferrable by HQ ACES.

Ten-year Service Eligibility

Placed on a Soldier’s account because he or she has graduated with a Bachelor’s degree using tuition assistance for your undergraduate courses and they have not yet completed ten years of total service in the military

Soldier must serve required time. This hold will be automatically lifted the day after the required time in service has been reached and an email notification will be sent.

Soldiers should meet with an Army Education Counselor if they have further questions. This hold is deferrable by HQ ACES.

141

Topic 2: Viewing and Resolving Holds (Step-by-step Instructions)

You can access the Step-by-step Instruction documents for Viewing and Resolving Holds by selecting the “View Reference Documents” link in the Helpdesk Resources section from your GoArmyEd homepage.


Module 6: Holds

142

Topic 3: Summary

Holds

You have completed the Holds module. In this module, you have learned about the following:

• Various hold types that may be applied to your GoArmyEd account

• How to resolve a hold after it has been applied

Module 6: Holds

143


On-Duty Classes

Module 8: On-Duty Classes

144

Overview

On-Duty Classes

Topic 1: On-Duty Class Overview Topic 2: On-Duty Class Enrollment Topic 3: On-Duty Class WithdrawalTopic 4: Summary

This module outlines steps to enroll in On-Duty classes.

Your Army Education Center can assist with On-Duty class enrollments..This module includes four topics:


145

Topic 1: On-Duty Class Overview

What On-Duty Classes are Available?

Army Education Centers provide several On-Duty programs, including but not limited to:

• Basic Skills Education Program (BSEP) for Soldiers who want to improve general reading, language, and math skills, and Test of Adult Basic Education (TABE) scores

• GT Improvement for Soldiers who want to improve their GT scores• General Education Development (GED) Test Preparation for Soldiers who do not have a high

school diploma or GED • Reading Skill Development for Soldiers planning to attend classes of any type who want or need to

improve their reading skills • Preparation for Postsecondary Education for Soldiers who need help preparing for placement tests

or postsecondary classes• Professional Development for Soldiers needing to improve specific professional skills.

Commanders or Army Education Counselors may refer Soldiers for any part of the program.• High School Completion Program for Soldiers planning to complete high school courses.


146

Topic 2: On-Duty Class Enrollment

Enrolling in an On-Duty Class

All active-duty Soldiers are eligible to enroll in On-Duty classes.

• Soldiers with the rank of E-6 and below must obtain a Commander's approval to attend an On-Duty class.

• Soldiers with the rank of E-7 and above can confirm their own On-Duty class enrollment.

• After confirmation to take an On-Duty class, you will receive email notification.

• When the class has ended, no further updates can be made, except the addition and editing of a grade by the ESO.

• Grades are pass and fail only, and are not included in the student TA GPA.


• Start and end date• Start and end time• Days of the week class is held• Location (building and room)• Class Description

Topic 2: On-Duty Class Enrollment

On-Duty Class Details

On-Duty classes are offered through your Army Education Center.

Make sure the selected class fits your work schedule. Review On-Duty class details, including:

147


148

Topic 3: On-Duty Class Withdrawal

Before the Class End Date


• Soldiers with the rank of E-6 and below can withdraw from an On-Duty class if the enrollment status has not been confirmed. If the On-Duty class status is confirmed, you will not have the option to withdraw from the class. Contact your Army Education Center for assistance with withdrawing from an On-Duty class.

• Soldiers with the rank E-7 and above can withdraw from an On-Duty class up to the class end date.• Withdrawals for an On-Duty class cannot be processed after the end date.• If the On-Duty class is cancelled, any enrollments are cancelled automatically.

149

Topic 5: Summary

On-Duty Classes

You have completed the On-Duty Classes module. In this module, you have learned about the following:

• Types of On-Duty classes that may be offered through your Army Education Center

• Enrolling in an On-Duty class• Reviewing On-Duty class details to make sure

the selected class fits your work schedule • Withdrawing from an On-Duty class before the

end date


150


Recoupments

Module 7: Recoupments


151

Overview

Recoupments

Topic 1: Recoupment Policies Topic 2: Viewing and Resolving Recoupments (Step-by-step)Topic 3: Summary

This module discusses reasons the Army may recoup TA from your pay. “Recoup” or “a recoupment” is a financial action taken by the Army to collect previously used TA funds for which you are no longer eligible.

This module includes three topics:


152

Topic 1: Recoupment Policies

Army Requirements


Recoupment Policies

You will be notified by email that recoupment is set to take place 30 days from the recoupment suspense date, except in the case of separation from the Army.

If you take no action to resolve the recoupment by the deadline, a default payment plan will be assigned. The default plan will be the lowest installment option available. Note: TA recoupment amounts may vary based on Unit Training Assemblies (UTAs) for Reserve and Guard Component Soldiers.

Any recouped class a Soldier has paid for will not be included in the semester-hour limit calculation.

Class Recoupments• If you receive a class grade of “F” or “W” or

an unresolved “I” (or a school’s equivalent of an "F", "W", or "I") you will be required to repay the TA.

• If your class does not advance you toward the completion of your approved degree plan, you may be required to reimburse the Army for the amount of TA that was spent on the class.

• If you withdraw from a class for personal reasons, you will be required to repay the portion of TA that was not refunded.

153


Recoupment for Officers

Active Duty Officers and Commissioned Warrant Officers incur a two-year Active Duty Service Obligation (ADSO) beginning at the end date of the last class for which TA was provided. Army Reserve Officers incur a four-year Reserve Duty Service Obligation (RDSO) beginning at the end date of the last class for which TA was provided.

• If you are an Officer and are discharged for misconduct before completion of the ADSO, then you must reimburse the Army for the amount of TA that represents the unserved portion of the ADSO.

• If you are approved for voluntary separation by the appropriate Officer Personnel Management Directorate (OPMD) Career Management Division/Branch, you also are required to reimburse the amount of TA that represents the unserved portion of the ADSO.

Topic 1: Recoupment Policies

154

Topic 2: Viewing and Resolving Recoupments (Step-by-step)


You can access the Step-by-step Instruction documents for Viewing and Resolving Recoupments by selecting the “View Reference Documents” link in the Helpdesk Resources section from your GoArmyEd homepage.



155

Topic 3: Summary

Recoupments

You have completed the Recoupments module. In this module, you have learned about the following:

• Reasons that recoupment actions may be taken by the Army

• Actions you can take to resolve program recoupments directly through the GoArmyEd site

• Actions you can take to resolve class recoupments directly through the GoArmyEd site

• How recoupments are automatically handled and garnishment begins if you fail to resolve your recoupment by the deadline communicated to you


go army ed

Documents

ta goarmyed

access goarmyed

goarmyed overview1314topic

goarmyed overview1516topic

goarmyed overview1617topic

overview of goarmyed

selfhelp resources goarmyed

ta benefits