gmail, much more than mailbox
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Gmail
Google GDayX Chandigarh, 17 January 2015
Shena Garg, vhite systems
More than just Mailbox
Features
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Labels Undo SendQuick Links
Canned Responses
Stars Vacation Responder Smart Labels
Refresh POP Accounts Mute
Preview PaneSend Email as Alias
Default ‘Reply All’ Send + Archive
Google GDayX Chandigarh, 17 January 2015Shena Garg, vhite systems
A Use Case
Gmail as a Helpdesk!
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FREE OF COST!!!
Google GDayX Chandigarh, 17 January 2015Shena Garg, vhite systems
Customer Support
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Query
Auto Responder
Query Assignment
Query Priority and Status
Resolution
Query Close
Google GDayX Chandigarh, 17 January 2015Shena Garg, vhite systems
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Vacation Responder
Customer Support
Google GDayX Chandigarh, 17 January 2015Shena Garg, vhite systems
Query
Auto Responder
Query Assignment
Query Priority and
Status
Resolution
Query Close
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LabelsFilters
Smartlabels
Tip: Subject based filters
Customer Support
Google GDayX Chandigarh, 17 January 2015Shena Garg, vhite systems
Query
Auto Responder
Query Assignment
Query Priority and
Status
Resolution
Query Close
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Use Labels and Stars to
categorize queries of high
priority, low priority, need follow-up etc.
Customer Support
Google GDayX Chandigarh, 17 January 2015Shena Garg, vhite systems
Query
Auto Responder
Query Assignment
Query Priority and
Status
Resolution
Query Close
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Canned Responses
Customer Support
Google GDayX Chandigarh, 17 January 2015Shena Garg, vhite systems
Query
Auto Responder
Query Assignment
Query Priority and
Status
Resolution
Query Close
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Use *Send and Archive*
feature to remove closed queries from
inbox.
Customer Support
Google GDayX Chandigarh, 17 January 2015Shena Garg, vhite systems
Query
Auto Responder
Query Assignment
Query Priority and
Status
Resolution
Query Close
Customer Support – More Features
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• Use *Send Email as* to use business email address
• Get business email from other account using POP3
• Add Email Signatures
• Default text styling
Google GDayX Chandigarh, 17 January 2015Shena Garg, vhite systems
Gmail – More Features
• Undo Send (Labs)
• Mute
• Preview Pane (Labs)
• Default Reply All
• Mark as Read button (Labs)
• Quote Selected Text (Labs)
Text Google GDayX Chandigarh, 17 January 2015Shena Garg, vhite systems
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• Helpdesk
• Tasks, ToDos
• CRM
• Workflow
• Scheduling, Shared
Notes/Work
Opportunity for Startups
Leverage GMail
Gmail Specific Opportunities
Google GDayX Chandigarh, 17 January 2015Shena Garg, vhite systems
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Rapportive
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https://rapportive.com/
Google GDayX Chandigarh, 17 January 2015Shena Garg, vhite systems
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https://www.streak.com/http://www.producthunt.com/posts/streak
Streak, CRM within Gmail
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Sales
Product Development
Fund Raising
Bug Tracking
Email Tracking
Schedule Emails
Google GDayX Chandigarh, 17 January 2015Shena Garg, vhite systems
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(http://www.keeping.com/)
Keeping, Helpdesk within Gmail
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Vincent, @vincentcassar is quite excited about it
Google GDayX Chandigarh, 17 January 2015Shena Garg, vhite systems
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(http://www.grexit.com)
Shared Labels
Grexit, Collaboration and Workflow
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Shared Notes
Simple & Powerful Collaboration with Gmail shared Labels
Google GDayX Chandigarh, 17 January 2015Shena Garg, vhite systems
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(http://www.boomeranggmail.com)
Boomerang: Email Scheduling, Reminders and Email Tracking
Text Google GDayX Chandigarh, 17 January 2015Shena Garg, vhite systems
Shena Garg
Google GDayX Chandigarh 17 January 2015
Disclaimers and Copyrights
This presentation is a copyright work of vhite systems. All artwork and graphics used in this document are the property of their respective owners, and its use is purely for non-commercial use, solely for this presentation purpose. Image Credits:
http://thejoyofbecoming1.com/happy-marriage-secrets/getting-help/http://www.riverpoolsandspas.com/blog/bid/32923/The-Top-6-Hidden-Costs-of-a-Swimming-Pool-Project
Google = Opportunity
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