We accept Food Stamps, WIC Coupons & EBT CardsWe reserve the right to correct printing errors & limit quantities.

Not All Items Are Available In All Our Stores.Mon.-Thur. 9am-6pm

Fri 9am-7pmSat. 9am-2pm

GLUTEN-FREE TRENDToday many people who do not have celiac disease are following a gluten-free diet. They may suffer from a gastrointestinal problem. A gluten-free diet avoids all foods containing wheat, barley and rye.

Econo Foods has responded to this need for gluten-free by expanding the “natural & organic” department to present a wide selection of gluten-free foods, including large refrigerated and frozen sections.

3

Johanna Davis, PresidentOwner, Spirit of the North Wellness Center

johanna@spiritofthenorthwellness.com

Greg SeppanenSuperior National Bankgseppanen@snb-t.com

Glen TolksdorfTolksdorf Forest Managment and Realty tolksdorf@tolksdorfrealty.com

Matt ThyerUp and Running Technology Solutions matt.thyer@uartechsolutions.com

Karyn Olsson, Secretary

Chief Marketing Officer, Marketing Department,Inc.karyno@marketingdepartmentinc.com

Duane AhoCorporate Relations, Finlandia Universityduaneaho@finlandia.edu

Brent BurnsDirector of Corporate Partnerships, MichiganTechnological Universitybburns@mtu.edu

Lisa DunnebackeAssociate Memberladunneb@mtu.edu

Michael Scott

BOARD OF DIRECTORS

NETWORKING & VISIBILITY.........................................................................PAGE 4KEWEENAW CASH ....................................................................................PAGE 5CHAMBER RATE CARD ..............................................................................PAGE 6SPARK PLUG AWARDS ..............................................................................PAGE 7CALENDAR ............................................................................................PAGE 8AFFORDABLE CARE ACT ..........................................................................PAGE 10SMART START .......................................................................................PAGE 12GETTING A BUSINESSGOING ....................................................................PAGE 13BUSINESSSUPPORT & RESOURCES ...............................................................PAGE 15W HAT ISM OBILEM ARKETING? ..................................................................PAGE 16M EMBERSHIP BENEFITS............................................................................PAGE 25M EMBERS ...........................................................................................PAGE 26SIXTIPSFOR MORE EFFECTIVEMEETINGS .......................................................PAGE 38

INDE

Keweenaw Chamber of Commerce902 College Ave. ¥ P.O. Box 336

Houghton, MI 49931(906) 482-5240 ¥ keweenaw.org

he Board of Directors have spent the past 2years creating and working a strategic planfor your Keweenaw Chamber of Commerce.

Through research, community collaboration and a dy-namic planning process, the Keweenaw Chamber ofCommerce has created a vision to be the communityresource for small business, with a strong focus onsupport, attraction and development.We listened to the business community, com-munity leaders and our membership to developour new brand in three focused service areaswhich all provide information, referrals and net-working.SUPPORT:The Chamber SUPPORTS businesses by

providing information and referring inquiries to ourpartners like KEDA, SBTSC, MTEC SmartZone, Entre-preneur Support Center, Jutila Business Incubator orwhichever organization is best to assist that business.In addition, we are working toward building a busi-

ness calendar.ATTRACTION: The Chamber also provides informa-

tion and referrals to people wanting to visit or relocatehere. If someone wants to inquire about tourism, wesend them directly to the Keweenaw Convention andVisitors Bureau. And whether someone is relocating abusiness or family here, we will continue to send themto the appropriate community resource(s) that willmeet their need(s).BUSINESS DEVELOPMENT:The Chamber isgoing to continue growing networking and visi-bility opportunities for small business. We willcontinue to provide ribbon cuttings, promotion,Eggs and Issues, golf outings and a monthlynewsletter.Over the next year, members and the business com-

munity can look forward to many new, exciting net-working and promotional opportunities such as thisInBusiness Magazine, marketing and customer service

4

We remain at the center of our community — for you

Keweenaw Chamber of Commerce lies at the Òcen-ter of our communityÓ and off ers its members andthe community many opportunities for networkingand visibility. For specific dates and times of events,please see our business event calendar at ke-weenaw.orgInBusiness Magazine — Keweenaw Chamber of Com-

merce and The Daily Mining Gazette partnered topublish this full-color glossy business-to-businesspublication and directory. Almost 10,000 will beprinted, and you?ll be able to access the publicationright from our website. The content will be fresh andlocal, covering all sectors from technology totourism.Community Guide — Published annually at the Daily

Mining Gazette this magazine acts as a complete re-source to area organizations. Anyone moving or liv-ing here should have a copy and businesses shouldbe visible in the publication.Facebook — Like Us! and stay current with what?s

happening in the community.Ribbon Cutting — A ribbon cutting ceremony is a

great way to recognize a special event or new busi-ness. The Keweenaw Chamber of Commerce is de-lighted to help your business celebrate with aceremony, promotion and ribbon cutting.Eggs and Issues — Eggs & Issues is a forum series

that provides Chamber Members an excellent oppor-tunity to ask area leaders about the issues a ectingthe business climate and Keweenaw as a whole. Eachevent in the series is highlighted by a guest speakerand allows plenty of time for questions and answers.Business After Hours — Business After Hours events

are the area?s premier networking opportunities, off -ering guests the chance to meet people representingproducts and services in a relaxed, social setting. Notonly will you meet business leaders and communitymembers, there?s no telling who you?ll see!Spring & Fall Golf Outing — Several opportunities are

available for you to promote your business and net-

NETWORKING & VISIBILITY

In recent years, the popularity of gift cards and giftcertificates has continued to grow. However, one ofthe drawbacks of single-business gift cards is theyare limited to the business from which they were is-sued. Keweenaw Cash, from the Keweenaw PeninsulaChamber of Commerce, is an exciting alternative togift cards with virtually all of the advantages andnone of the restrictions.As the name implies, Keweenaw Cash can be used

as cash at the more than 500 participating membersof the Keweenaw Peninsula Chamber of Commerce.Trina Barrette, office manager at the Chamber, saidfor consumers Keweenaw Cash makes life a lot eas-ier.ÒMany people struggle when it comes to gift giving,Ó

she said. ÒKeweenaw Cash takes away a lot of guesswork for the giver and gives the recipient a lot of op-

tions.ÓWhat sets Keweenaw Cash apart from traditional gift

certificates or the newer gift cards is the fact theiruse isn?t limited to a single business.Barrette said the uses of Keweenaw Cash have ex-

panded far beyond the traditional gift certificate.ÒPeople have used them to pay their utility bills, ormake an insurance payment,Ó she said. ÒThey?veeven used Keweenaw Cash at local hospitals anddoctor?s offices.ÓAnother example of the flexibility of Keweenaw

Cash is that they can be purchased in any denomina-tion the consumer needs. ÒWe print them here,Ó Bar-rette said, ÒSo we can make any amount no matterhow large or how small.Ó She does recommendsmaller denominations even if the giver wants alarger amount.Ò If someone wants to give a hundred dollars or

more, we suggest printing the Keweenaw Cash insmaller denominations. This allows the recipientmore flexibility and enables them to use the certifi-cates at several businesses.Barrette said not only is Keweenaw Cash accepted

by most local businesses, it is the business commu-nity itself that is the biggest user of the program.ÒEmployers such as Portage Health, Aspirus, GS Engi-neering and Midwest Loans use Keweenaw Cash quiteoften,Ó she said. ÒThey?ve been used as ChristmasBonuses, prizes in silent auctions and other fundraising events and for employee incentives andawards.Ó She said Keweenaw Cash is also used as re-tirement gifts, to mark a milestone or as part of a

5

Western U.P. Michigan Works902 Razorback DriveHoughton, MI 49931Phone: 906-482-6916

Western U.P. Michigan Works!

Connectingjob seekers

and employers

Proudly serving theseUpper Peninsula counties

Keweenaw Cash offersvariety and flexability

COMMUNITY PARTNER$200 (1-9 employees) $400 (10+ employees) $60

Individual$100 non-profit & charity

SUPPORT¥ Direct connectivity to small business planners, coun-

selors and local organizations that will help provide re-sources needed to grow your business¥ Access to discounted insurance; group healthcare,

work comp, auto and homeowners¥ Usage of Chamber bulk mailing permit for large direct

mail campaigns¥ Legislative advocacy with local, state, and national

governments¥ Participation in the Chamber?s Keweenaw Cash pro-

gram¥ Window decal that demonstrates your community sup-

portATTRACT¥ Visibility on the Chambers web-site membership di-

rectory and in the annual InBusiness Magazine- Over 100,000 web-site impressions a year- 15,000 InBusiness Magazine?s printed and included in

relocation packages¥ Receive referrals and new customers/clients through

recommendations from the ChamberDEVELOP¥ GROW YOUR NETWORK AT EVENTS! Business After

Hours, Grand Openings, Ribbon Cuttings, Annual Dinner,Eggs & Issues, Golf Tournaments and more¥ Advertise to over 20,000 Chamber office visitors with

your business brochures¥ Receive a Subscription to U.P. Business Today¥ Advertising discounts in annual InBusiness Magazine,

Eagle Radio & U.P. Business Today

DEVELOPING PARTNER $800COMMUNITY PARTNER M EMBERSHIP BENEFITSPLUSÉ¥ Listing bolded on web directory and in InBusiness

Magazine¥ Sponsorship of one hole at Spring or Fall golf tourna-

ments- Promote to over 100 golfers and business leaders¥ Receive two tickets to Annual Dinner - networking and

guest speakers¥ Recognition as Chamber supporter - business name

listed in the Chamber office and at all events¥ Developing Partner recognition certificate to display at

your business

LEADERSHIP PARTNER $2,000COMMUNITY PARTNERM EMBERSHIPBENEFITSPLUSÉ

¥ Includes up to three branches, associates or officeslisted in bold on website and InBusiness Magazine direc-tories¥ Sponsorship of one hole at both the Spring and Fall

golf tournaments — Promote to over 100 golfers and busi-ness leaders¥ Registration for one team at one golf tournament

(Spring or Fall)¥ Receive 6 tickets to Annual Dinner — networking and

guest speakers¥ Recognition as Chamber supporter — business logo

listed in the Chamber office and at all events¥ Leadership Partner recognition plaque to display at

your business¥ Sponsorship of one Eggs and Issues — Recognition in

promotion and at event¥ Quarter page ad in monthly eNewsletter

SUPERIOR PARTNER $4,000COMMUNITY PARTNER M EMBERSHIP BENEFITSPLUSÉ¥ Includes all branches, associates or offices listed in

bold website and InBusiness Magazine directories

6

VISIT OUR WEBSITE

CHAMBER RATE CARD

OUGHTON Ñ Several of the people andbusinesses behind the progress in the Cop-per Country were honored in January at theKeweenaw Spark Plug Awards.

The Keweenaw Chamber of Commerce and Ke-weenaw Economic Development Alliance, along withco-sponsor Michigan Tech Enterprise CorporationSmartZone, organized the event. Any KEDA or Cham-ber member could submit Spark Plug Award nomina-tions, which were then reviewed by executives fromthe three organizations.Hancock businessman and former State Rep. Mike

Lahti won the Person of the Year award, on which thewhole community could vote. KEDA Executive Direc-tor Phil Musser praised Lahti?s accomplishments inbusiness, including the rehabilitation of structuressuch as the Scott Building in Hancock and CitizensBank building, and the renovation of the former Mor-

rison Elementary School building in Calumet forbusiness, retail and apartment use. As a state repre-sentative, Lahti provided strong support for eco-nomic development and was a catalyst for the GreatLakes Research Center at Michigan TechnologicalUniversity.ÒHe is the kind of person you want to sit down and

have a cup of coffee with and talk about communityissues,Ó Musser said.Lahti appreciated the honor.ÒI get a kick out of visualizing something and then

working its way to its conclusion,Ó he said. ÒSome-times it works, sometimes it doesn?t. It?s a kick. Butyou can?t do that without good staff, and I have that,a supportive family, and a really smart wife. A lot ofthings I run by her, and she?ll say (disapprovingface). Sometimes I?ll do it anyway. It?s usually bad ...Thanks for everything, it?s really a pleasure to livehere.ÓThe Sparkplug Award for community development

went to Stephan Olsson, president of the WickleyAgency. Presenter Karyn Olsson said his actions overthe past year have helped put the Chamber onstronger financial footing. He has also done commu-nity outreach on changes in health care laws. In ad-dition, he has helped to spearhead development andorganize projects in downtown Hancock.Stephan Olsson thanked the community for coming

to the aid of his 4-year-old daughter, Ana, who wasdiagnosed with a brain tumor in October. Ana is ingood condition, Olsson said, and Òprobably at hometearing up the basement right now.ÓÒYou have no idea how good this community really

can be,Ó he said. ÒWe?re so humbled and honoredwith the outreach that we felt, from emails, to directcontact, to things that were going on. Just an over-whelming, wonderful and humbling blanket of good-ness.ÓWinning the transformation award was Peninsula

Powder Coating of Baraga, a 20-employee businessthat reinvented itself and developed a new customerbase. Owner Brian Baccus commended the way his

7

• Meeting room space• Birthday/Pool parties

• Special rates & packages•Full complimentary breakfast•Indoor pool, hot tub & children’s pool•In-room hair dryer, coffee pot, iron & ironing board•Exercise & laundry facilities•Free wireless Internet•Free business center•Suites with microwaves•Conference room

919 Razorback DriveHoughton, MI 49931

Next to Wal-Mart

Or visit

Spark PlugAward

Continued on page 10

APRILApril 2 — KeweenawTrail Services Meeting6pm April 4 — KeweenawChamber Eggs and Is-sues 7am Shelden GrillApril 8 — Free BusinessCounselingApril 10 — Introductionto Federal ContractingApril 24 — Free Busi-ness Counseling

M AY

May TBD — ChamberSpring Golf Outing atthe Keweenaw Moun-

tain LodgeMay 2 — KeweenawChamber Eggs and Is-sues 7am Shelden GrillMay 7 - KeweenawTrail Services Meeting6pmMay 8 — Keda Meeting7:30amMay 15 — KeweenawChamber Board Meet-ing 7:45am

JUNEJune 4 - KeweenawTrail Services Meeting6pmJune 6 — Keweenaw

Chamber Eggs and Is-sues 7am Shelden GrillJune 19 - KeweenawChamber Board Meet-ing 7:45am

JULYJuly 2 - Keweenaw TrailServices Meeting 6pmJuly 11 — KeweenawChamber Eggs and Is-sues 7am Shelden GrillJuly 17 - KeweenawChamber Board Meet-ing 7:45am

AUGUSTAugust 1 — Keweenaw

Chamber Eggs and Is-sues 7am Shelden GrillAugust 6 - KeweenawTrail Services Meeting6pmAugust 21 - KeweenawChamber Board Meet-ing 7:45am

SEPTEMBERSeptember TBD —Chamber Fall Golf Out-ing at the Portage LakeGolf CourseSeptember 3 - Ke-weenaw Trail ServicesMeeting 6pmSeptember 5 — Ke-weenaw Chamber

8

Custom Homes – AdditionsRemodeling

Pole Barns – Garages

License #2102114605482-4250

located on US-41, Quincy Hill in Hancock

Calendar APRIL2013 — MARCH 2014

Eggs and Issues 7amShelden GrillSeptember 18 - Ke-weenaw ChamberBoard Meeting 7:45am

O CTOBER

October 1 - KeweenawTrail Services Meeting6pmOctober 3— KeweenawChamber Eggs and Is-sues 7am Shelden GrillOctober 9 - KedaMeeting 7:30amOctober 16 - Ke-weenaw ChamberBoard Meeting 7:45am

NOVEMBER

November 5 - Ke-weenaw Trail ServicesMeeting 6pmNovember 7 — Ke-weenaw ChamberEggs and Issues 7amShelden GrillNovember 13 - KedaMeeting 7:30amNovember 20 - Ke-weenaw ChamberBoard Meeting 7:45am

D ECEMBER

December 3 - Ke-weenaw Trail ServicesMeeting 6pm

December 5 — Ke-weenaw ChamberEggs and Issues 7amShelden GrillDecember 11 - KedaMeeting 7:30amDecember 18 - Ke-weenaw ChamberBoard Meeting 7:45am

JANUARYJanuary 2, 2014 — Ke-weenaw ChamberEggs and Issues 7amShelden GrillJanuary 7, 2014 - Ke-weenaw Trail ServicesMeeting 6pm

January 8, 2014 - KedaMeeting 7:30amJanuary 15, 2014 -Keweenaw ChamberBoard Meeting 7:45am

FEBRUARYFebruary 4, 2014 - Ke-weenaw Trail ServicesMeeting 6pmFebruary 6, 2014 — Ke-weenaw ChamberEggs and Issues 7amShelden Grill

9

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APRIL2013 — MARCH 2014

820 Shelden AvenueHoughton, MI 49931 Conveniently located near

Michigan Tech in historic downtown Houghton.

Full service meeting space for up to 300 people.www.houghtonlodging.com

Follow us on

ANCOCK Ñ The Affordable Health Care forAmerica Act is scheduled to start for thewhole country on Jan. 1, 2014, and it?s im-portant small business owners understand

how that may, or in some cases, may not affectthem.Under the act, all Americans must have some sort

of health insurance. Employers with 50 or moreemployees must offer their employees a qualifiedhealth insurance plan or face penalties up to$2,000 per full-time equivalent. Steph Olsson, owner of the Wickley Agency Inc. in

Hancock, said even small business owners need tobe aware of the requirements of the new health in-surance law.Olsson said under the law, owners of businesses

with fewer than 50 employees may not be requiredto provide health insurance for their employees, butsome may consider doing it for the financial secu-rity of their employees, who will be required to havehealth insurance, which could be a financial burden

for them.ÒThat?s another expense an employee has,Ó he

said.Olsson said states and the federal government will

have exchanges ofqualified insuranceproviders for bothbusiness owners andindividuals. TheMichigan Legislaturerecently voted tocreate an exchangefor the state, but ithasn?t been done,yet. The federal gov-ernment hasn?t cre-ated its exchange,yet, either. ÒThe idea of the exchange is the law of large num-

bers,Ó he said. ÒIt provides one-stop source for in-

10

company dealt with the loss of a major client.ÒI?m proud of everyone we have at our company for

rebounding, and just not giving in and still beinghere today,Ó he said.Aspirus Keweenaw Hospital won the teamwork

award. The hospital put together a rigorous serviceexcellence program for its 400 employees to respondto the growing complexity of health care.ÒI?m proud to be associated with all these folks, and

everyone who comes in every day to do the work theydo,Ó said Aspirus Chief Executive Officer Chuck Nel-son.The innovation award went to Talon Research of

Hancock, which developed BridgeGuard, an infraredbridge inspection technology. Owners Jay andDorothy Ruohonen accepted the award. Jay saidcomm unity support has been invaluable to the com-pany. And although he is the public face of thecompany, he said not to overlook his wife?s contri-butions.ÒWe would not be here if it wasn?t for Dorothy,Ó

Affordable Care Act complicated issueSMALL BUSINESSOWNERS NED TO KEEPUPDATED ON CHANGES

ÒMAKE SURE YOU DO

SOME RESEARCH. IT?S A

COMPLICATED MESS.Ó

Steph Olsson, owner ofthe

Wickley Agency Inc. inHancock

Spark cont. Continued from

Continued on page 11

surance.ÓIf the federal ex-

change isn?t ready byJan. 1, 2014, Olssonsaid the deadline tobe enrolled in an ap-proved plan will bepushed back.If a business is al-

ready using a groupplan, Olsson said theowner would be con-sidered to be in com-pliance with therequirements of thelaw.ÒThat counts as hav-

ing the health insur-ance,Ó he said.Olsson said there?s

some uncertainty ifbusinesses with 50 ormore employeeswould use a providerfrom an exchange orif they would goahead and pay thepenalty up to $2,000per employee for not doing so.ÒIf you?re a savvy person, you know that?s a heck

of a lot cheaper (than buying insurance),Ó he said.Olsson said he advises his small business clients

to immediately start being as well-informed aspossible about the status of the new health care in-surance law.ÒMake sure you do some research,Ó he said. ÒIt?s a

complicated mess.ÓOlsson tells his

clients to also: talk totheir accountantsabout how the new lawwill affect their fi-nances; Keep readingup on the progress ofthe law; Realize differ-ent businesses mayhave different require-ments under the law;Talk to their insuranceprovider and under-stand their options re-garding insurance.There are tax implications with the new health in-

surance law, and Patti Kearly, accountant withRukkila Negro and Associates Certified Public Ac-countants in Houghton, said businesses with 50 ormore employees who don?t provide health insur-ance for their employees and are fined won?t beable to recoup the cost.

11

FOR ONLY PENNIES A DAY, YOU CAN HAVE CLEAN, FRESH, COLD WATER DELIVERED TO YOUR OFFICE

906-482-0451www.hpts.us

ÒSO MUCH ISSTILL

TO BE

DETERMINED.Ó

Patti Kearly, account-ant with Rukkila Negro

and Associates Certified Public Ac-

countants in Houghton

Patti Kearly accountant with Rukkila Negro and Associates Certified Public Account-ants, looks over some documents related to the Affordable Health Care for AmericaAct in the company?s Houghton office. The Act goes into effect for most Americans

Continued from page 10

OUGHTON Ñ Do youhave a new technologyidea? Whether you

formed that idea in a lab atMichigan Technological Univer-sity or sitting in your garage,MTEC SmartZone?s new entre-preneur training program,ÒSmartStart,Ó will teach you howto progress your technologyfrom the idea stage to the mar-ketplace.The SmartStart program is fa-

cilitated by SmartStart Consult-ant Julie Melchiori, MTECSmartZone Program DirectorJonathan Leinonen, and JohnDiebel and Mike Morley fromMichigan Tech?s Department ofInnovation and Industry Engagement. SmartStart in-cludes hands-on workshops, networking events,consulting and other resources necessary to helpentrepreneurs validate their ideas, hone businessskills, develop a network of contacts and accessbusiness tools and information.SmartStart begins its fourth group of aspiring en-

trepreneurs in April. The initial stage is built onhelping enrollees find out if they will be able tocommercialize their idea. Though it?s mostly gearedto engineers, it can be helpful with other markets aswell, Melchiori said. After that, SmartStart offers afollow-up session on developing a business model. ÒWe really focus on the individual business or en-

trepreneur, their particular needs at the stagethey?re at,Ó Melchiori said. In the ÒSo What, Who Cares, Why You?Ó portion of

SmartStart, participants learn how to clearly, suc-cinctly and specifically articulate the business valueof their innovations and new ideas. Entrepreneursare guided through a validation process that helpsthem discover whether a niche exists in the market-place for their product or service. This process canalso help identify new opportunities for their idea.So far, 13 start-ups have enrolled in SmartStart.

Among them is Thomas Daunais, an Electrical Engi-neering graduate student at Michigan Tech, whosaid, ÒI?ve found the program extremely helpful to

begin thinking about what it takes to develop aproduct and create a successful business. SmartStartput me in touch with people who can help bring thisforward.ÓErin Thomas, a Michigan Tech computer science

graduate student, is developing security technologyfor web-based communications. She searched formore than a year to find someone who could helpbut it wasn?t until she joined SmartStart that herprofessional network started to take shape. Erinsaid, ÒAfter a couple of meetings with SmartStart, Imade more progress finding people who knew how

12

100 Portage StreetHoughton

906-482-4810www.UPEA.com

New Directions in Design

800 Quincy Street, Hancock • 482-3020

Now That’s Italian

Smartstart to get your idea going

Continued on page 17

OUGHTON Ñ Starting a new business canseem a complicated process, so gettinggood advice on the best way to do thingsin order to avoid possible pitfalls is a good

idea.Licensed Michigan attorney, Jeffrey Henquinet,

owner of Henquinet Consulting, LLC, said two yearsago he started working with Isle Royale NationalPark and its partners on a number of projects re-lated to technology development aimed at prevent-ing the spread of invasive species from ballastcarried by Great Lakes freighters. Henquinet also has a law practice, which focuses

on environmental regulatory compliance for busi-nesses and government.Learning from people who have had the experience

of starting up a business is important, Henquinetsaid.ÒMy main suggestion to any start up is to seek ad-

vice,Ó he said. ÒRunning a successful business is notgenerally easy, but it is possible for anyone with alittle help.ÓHenquinet said it?s a good idea for someone think-

ing of starting up a new business to talk to some-one who is running the same type of business.ÒThey know the issues and are almost always glad

to help,Ó he said.There are resources available from government

and non-profit entities, often free of charge, andHenquinet said new entrepreneurs should make useof them. Locally, help can be found at the Smart-Zone Business Incubators, Finlandia University?s Ju-tila Center for Global Design and Business, andMichigan Technological University?s School of Busi-ness and Economics. Help can also be found fromthe state of Michigan and the United States SmallBusiness Administration, which provide excellentresources for new and established businesses.As things progress, Henquinet said a potential

business owner will likely need to seek the advice of

other professionals, such as accountants, insuranceagents and attorneys.ÒWhen starting a business, attorney?s and account-

ants provide information relevant to the creation ofan appropriate business entity,Ó he said. ÒThe mostbasic form of a business is a sole proprietorship,and it requires no formal creation.ÓAn example of that sole proprietor model is some-

one starting a lawn mowing business, Henquinetsaid. It may make sense for such a proprietor tocreate a more formal entity, such as a partnership,corporation or company. Common reasons for entityformation include tax implications and limiting per-sonal liability.ÒAs a sole proprietor, you are responsible for all

business debts and court judgments arising fromthe operation of the business,Ó Henquinet said. ÒForexample, let?s say our lawn mowing sole proprietorseriously injures someone during the course ofwork. That injured party could sue and go after per-sonal assets, such as a family home, in order tocover medical expenses.ÓBusinesses need insurance to cover these types of

situations, Henquinet said, but the creation of a for-mal business entity can help limit a business ownerspersonal liability in these situations.The difficulty of creating a business entity depends

on the business, Henquinet said. ÒFormation of a corporation requires significant

paperwork and not insignificant fees,Ó he said. ÒCre-ation of a limited liability company is easier to setup and requires fewer reporting requirements inoperation.ÓHenquinet said the right entity for a new business

depends on many factors, and it is worthwhile toconsult with an attorney and an accountant. Re-sources from legal self-help publisher NOLO andothers can help a new business owner make the

13

Getting new Businesses going

320 Shelden AvenueHoughton

(906) 482-1000

200 Fifth Street, Suite 101Calumet

(906) 337-3370

Two Offices To Serve YOU!

Thomas E. Cole, DVMIvy J. Barnhart, DVMMichael A. Cole, DVM

904 W. Sharon Ave., Houghton, MI 49931

Continued on page 17

14

9 0 6 - 4 8 7 - 7 0 0 0 W W W. M T E C S Z . C O M

SmartStart is a mentoring and coaching program that welcomes community members, students and local business people who are passionate about their ideas:

SmartStart provides business counseling, access to office space, workshops and a collaborative process. This experience allows entrepreneurs to:

D o yo u have th e n extb i g tech n o lo gy?

TU R N g o o d i d eas I NTO g reat o p p o r t u n i t i e s

Adrienne Minerick, Associate Professor, Department of Chemical Engineering at Michigan Technological University,

is commercializing her invention with the help of SmartStart.

09

0007-784-60

C.ZSCETM.WWW

MOC

Listed below are the key local organizations thatprovide resources and business counseling to entre-preneurs and small business.

MTEC SmartZone (SZ) Ñ MTECSmartZone is one of 14 Smart-Zones in Michigan. MTEC Smart-Zone helped create over 250direct jobs in eight years through

programs and support to entrepreneurs and smallbusinesses in the technology sector. In addition,MTEC SmartZone has created a new business modelfor Fortune 500 Companies, allowing them to accessMichigan Tech?s student engineering talent. Thismodel has brought jobs back from overseas andbenefited companies like Ford Motor Company and

GE Aviation in many ways.

Keweenaw Economic Develop-ment Alliance (KEDA)Ñ Ke-

weenaw Economic Development Alliance takes aleadership role in Houghton, Keweenaw and BaragaCounties, helping expand and diversify the area?seconomic base. KEDA designs and implementsproactive, sustainable programs focused on retainingand expanding existing firms, starting up new busi-nesses, attracting entrepreneurs and companies to

the Keweenaw and initiatingprojects that create conditionsfor future economic growth.

Entrepreneur Support Center (ESC) Ñ ESC is a re-source center that provides entrepreneurs with aplace to work, with direct guidance from business

counselors to foster ideas,and start and develop busi-

nesses into companies that create jobs for the localcommunity. ESC has helped launch about two com-panies a month since it opened in April 2011.Jutila Center for Global Design and Business (JGDB)

Ñ Jutila Center for Global Design and Business uti-lizes direct assistance from its host, Finlandia Uni-versity, and area collaborators to help stabilize

management and acceleratethe growth of young busi-nesses. In 2012, the incubatorhouses 29 companies yielding42 employees, in five clusters

of firms specializing in retail, service, health, familysupport and sports industries.

Michigan Small Business and Technology Develop-ment Center (SBTDC)Ñ SBTDC provides abroad range of sup-port services to local

companies through local business counselors housedat KEDA and Michigan Tech, regional business coun-selors based in the Escanaba SBTDC office, and tech-nology company specialists located throughout thestate.

Superior Innovations at MichiganTechnological University (SI) Ñ SI is aprivate, for-profit company establishedby Michigan Tech under the non-profit

Michigan Tech Entrepreneurial Support Corporation(MTESC). Both MTESC and SI serve as tools to helptransition early stage discoveries from University labsinto successful commercial enterprises.

Western Upper Peninsula Planning & DevelopmentRegion (WUPPDR) Ñ WUPPDR provides a wide rangeof services including technical assistance to localunits of government, grant writing and administra-tion. Fostering stable and diversified economies in

the Western Upper Peninsula,WUPPDR also serves as the re-gional clearinghouse for federaland state funded programs.Through this role, WUPPDR en-hances intergovernmental coordi-

15

CAMPUS BOOKSTOREwith

located in the MUB

UNIVERSITY IMAGESlocated in the

www.bookstore.mtu.edu

Business Support & Resources

¥ A customer touch point is everyopportunity in which your cus-tomer has to experience yourbrand, product or service. Writedown those customer touch points

DID

YOUKNOW ?

We are ÒÉinside the tornado of the mobile industry.ÓÒMobile apps will continue to surprise the media;

new smartphones and tablet PCs are enhancing ourdaily digital livesÉWe will see a dramatic lift off ofglobal Mobile Advertising.Ó Harald Neidhardt, CMO &Co-Founder, Smaato Inc.There?s no denying it. Mobile advertising is on the

rise.Mobile Advertising Fast Facts

¥ 2011: Worldwide mobile ad spend is $11.4 to $20billion. Merrill Lynch

¥ Smartphone sales to surpass computers in 2012.Morgan Stanley

¥ By 2013, mobile phones will overtake PCs as themost common Web access device worldwide. Mer-rill Lynch

¥ In 2011, more than 85% of handsets shippedglobally are expected to include a browser.Focus.com

¥?In the U.S., more than 49 million already engagedwith mobile advertising. mobileSquared andSmaato

¥?In the U.S., more than 12 million clicked on a mo-bile ad and purchased an item. mobileSquared andSmaato

Mobile Marketing And EngagementMobile Marketing is defined as Òa set of practices that

enables organizations to communicate and engage withtheir audience in an interactive and relevant mannerthrough any mobile device or network.ÓWhat makes mobile marketing unique is the engage-

ment factor. Mobile engagement is a way Òto start rela-tionships, acquire, generate activity, stimulate socialinteraction with organization and community members,[and] be present at time of consumers expressedneed.ÓThis engagement is what makes mobile marketing at-

tractive. Consumers can¥ opt into text messaging¥ view a mobile website¥ access an application

Nine Major Types Of Mobile Marketing1. SMS (Short Message Service)

160 characters in length and most commonly referredto as a text (or txt).Advertisers can send relevant marketing messages

such as coupons and sales directly to consumers.2. MMS (Multimedia Messaging Service)Similar to SMS, it includes the addition of multimedia

content such as audio, pictures and video.3. WAP Site (Wireless Application Protocol)A website specifically designed and formatted for dis-

play on a mobile device.When a request comes from a mobile browser to the

website, it is redirected to the mobile version for betteruser experience. A quality WAP or mobile website isquickly becoming a Òmust haveÓ for organizations. ˚4. WAP StorefrontA mobile Internet site, provided by a third-party con-

tent provider, which contains premium content.5. Mobile Web StorefrontA mobile Website usually for premium content. It en-

ables the user to browse content and make multiplepurchases per visit.6. Mobile Paid InclusionA fee paid to a search engine to be indexed.7. Mobile Paid PlacementA fee paid to a search engine to have their listing

prominently displayed usually as asponsored listing.8. Mobile AdvertisingMost commonly seen as a Mo-

bile Web Banner (top of page),Mobile Web Poster (bottom ofpage banner), and full screen in-

terstitial, which appears while a requested mobile webpage is Òloading.Ó Other forms of this type of advertis-ing are SMS and MMS ads, mobile gaming ads and mo-

16

What is Mobile Marketing?

¥ Be willing to empower em-ployees and let everyone knowthat the overruling rule over anyrule is the one that takes care ofthe customer.¥ You already know everything

you know about providing greatcustomer service.¥ Delivering great customer service creates better

company culture, is better for the bottom line and is a

DID

YOUKNOW ?

17

• Home Heating Oil • Propane & Propane Cylinders• Trained Drivers • Fast Service

Continued from

best use of a professional?s time.There are many types of potential liability for busi-

nesses, Henquinet said. In determining liability,courts will ask if the person being sued have a dutyand ability to prevent the injury, but failed to do so.The slip-and-fall case is an example of the broaderarea of premises liability.ÒBusiness owners that invite customers into a place

Businesses

to help me than I had been able to find on my own.ÓCrediting Mari Buche, a Michigan Tech business pro-fessor who assists her, Erin adds, ÒIt?s really encour-aging to have guidance from Mari, who understandsmy idea and how to bring it to industry.Ó Other localcommunity professionals volunteer their time tocoach start-ups, including sales expert Larry Choppand entrepreneur Mike Rose.In addition to hands-on workshops, SmartStart

helps individuals develop a professional mentor andadvisory network, and teaches marketing, account-ing and business management skills. Enrollees canparticipate in one-on-one consultations throughoutthe course of the program.Another great bonus for SmartStart participants is

encouragement and opportunities to participate innumerous business boot camps and competitionevents. MTEC SmartZone helps entrepreneurs attendAnn Arbor SPARK Business Boot Camp, Great LakesEntrepreneurs Quest, Accelerate Michigan Competi-tion and other programs.MTEC SmartZone recently launched Keweenaw

Meet-up, a monthly networking event that furthersupports entrepreneurism in the region. KeweenawMeet-up was created to provide networking oppor-tunities for small business owners and entrepre-neurs who are interested in hearing and sharingexperiences growing a small business. Anyone is in-vited to attend, hear presentations, take part inroundtable discussions and learn what others havedone to create successful companies in the Ke-weenaw.Keweenaw Meet-up travels to a different restaurant

the last Wednesday of every month. Òit?s an informal gathering, but we usually have ei-

ther another entrepreneur that shares what they?vedone, or some consulting professional in the com-munity that might provide direction or input onthings like accounting, or intellectual property,Ó Mel-chiori said. ÒEach month, we try to have somethingnew and informative.ÓIf you have a new technology to explore or are in-

terested in the SmartStart program, contact MTECSmartZone at (906) 487-7000 to set up an initialmeeting.MTEC SmartZone is among a network of 15 Smart-

Continued from

Smart Start

Robert W. Crampton, P.S.Joseph A. Foster, P.S.

52310 Duncan (Hwy M-26)P.O. Box 206Hubbell, Michigan 49934Phone: (906) 296-0025Fax: (906) 296-1139E-mail: icramp24591@att.net

• Boundary Surveys• GPS Services• Lot Surveys• Mortgage Reports• Subdivisions

18

s a result ofcommunitycollaboration,

strong local leadershipand passionate organi-zations, the Keweenawhas become one ofMichigan?s greatesteconomic successes.Below are a few high-lights of the greatthings happening here:Three local revolving

loan funds are a criticalcomponent of businessgrowth and job cre-ation for local technol-ogy and manufacturingcompanies. Since 1999,53 loans have enabledthe creation of 1,516jobs in the Keweenaw.The Keweenaw has

experienced some of the state?s and nation?s lowestunemployment records. While national averageshave dropped only .08% in two years and the state2%, Houghton County was able to pull itself out of a12.8% unemployment rate in March 2010, to 7.3%today.Michigan Tech Enterprise Corporation SmartZone

has created more than 265 jobs and an estimatedadditional 500 spin-off jobs, in just eight years.Since the Entrepreneur Support Center opened its

doors in May 2010, more than 42 entrepreneurshave received assistance, 18 LLCs have been filedand eight technology companies have started.Since 2005, five local technology and manufactur-

ing companies have earned the MEDC?s Michigan 50Companies to Watch award.Nineteen companies˚received assistance and grew

in MTEC SmartZone and are still operating today.The Keweenaw has attracted two Fortune 100

companies, who both utilize student talent fromMichigan Technological University to accomplishwork locally that was previously outsourced over-sees. This business model has been a win-win-win

for everyone: Students gain experience and internlocally, companies get quality work done inexpen-sively, and students spend money they earn in thelocal community. Rent from companies helps sup-port programs for entrepreneurs and small busi-nesses.Revitalization grants have significantly impacted

the enhancement of downtown Houghton, whichlies at the heart of the Keweenaw. As a result,downtown Houghton increased storefront occu-pancy to almost 100 percent. Downtown Houghtonhas become a vibrant place to work, shop and play.It also serves two Fortune 100 companies, MichiganTech offices and several technology companies.The City of Hancock has seen the redevelopment

of an old nine-story hospital building into FinlandiaUniversity?s Jutila Center for Global Design. The

Keweenaw?s Vibrant Economy

A

46509 U.S. Hwy. 41, Houghton, MI 49931906-487-5500 • www.portagequilthouse.com

Monday - Friday: 10:30 - 5:30Saturday: 10:30 - 3:00;

Sunday: Closed

19

20

21

oughton is thelargest city inthe Copper

Country on the Ke-weenaw Peninsula and isthe county seat ofHoughton County.Houghton was namedafter DouglassHoughton, an Americangeologist and physicianrenown for his explo-ration of the KeweenawPeninsula. As of the 2010census, the city popula-tion was 7,708. It hasbeen listed as one of the"100 Best Small Towns inAmerica."The city is located on

the south shore ofPortage Lake and islinked by the PortageLake Lift Bridge to thecity of Hancock andpoints north. The city isbordered on the east byPortage Township andPilgrim, on the west byDakota Heights and on

the south by Hurontownand Isle Royale Location,unincorporated commu-nities that are part ofPortage Township; andalso on the west byAdams Township.The city of Houghton is

home to Michigan Tech-nological University,Portage Lake GolfCourse, Dee Stadium, theNara Nature Trails,Carnegie Museum, Kest-ner Waterfront Park, WestHoughton NeighborhoodPark, East Houghton Wa-terfront Park, a lakefronthiking trail, and a vibrantdowntown of shops,restaurants and venuesfeaturing live music andentertainment.According to the United

States Census Burea, thecity has a total area of4.6 square miles, ofwhich, 4.3 square milesof it is land and 0.2square mile of it is water.

In the West Houghtonneighborhood is WestHoughton Park, contain-ing an outdoor ice rinkand lawn tennis courts.Along Portage Lake is theRaymond Kestner Water-front Recreation Area,the principal feature ofwhich is a large "Chutesand LaddersÓ playground;it also includes HoughtonBeach. Along the water-front, in the area thatused to be occupied bythe railroad tracks, runsthe flat, paved WaterfrontTrail for bikers andpedestrians; at one end

of this is the HoughtonRV Park, at the other endthe Nara Nature Park andmidway along this corri-dor is Mattila Square.Princess Point is alsoalong this trail. VeteransPark is just across thePortage Lake Lift Bridgefrom Hancock, and con-tains the memorial to theHoughton Company,which fought in the CivilWar. Houghton is theheadquarters for IsleRoyale National Park. The Portage Lake Lift

Bridge connectsHoughton and Hancock,

22

The Copper Country?sVibrant Downtowns

Downtown Houghton

Michigan, by crossingover Portage Lake, whichis part of the river andcanal system that crossesthe entire peninsula. ThePortage Lake Lift Bridgeis the world’s heaviestand widest double-decked vertical liftbridge. Its center spanlifts to provide 100 feet

of clearance for ships.Since rail traffic was dis-continued in the Ke-weenaw, the lower deckis used to accommodatesnowmobile traffic in thewinter. This is the onlyland based link betweenthe north and south sec-tion of the Keweenawpeninsula, and is crucial.

Hancock is the north-ernmost city in Michigan.The population as of the2010 census was 4,634.It is the sister city of Por-voo, Finland. The citywas named after JohnHancock.According to the United

States Census Bureau,the city has a total areaof 2.8 square miles, ofwhich 2.5 square miles island and 0.3 squaremiles is water. Hancockis connected toHoughton, Michigan bythe Portage Lake LiftBridge, which crosses thedredged Keweenaw Wa-terway.The city is bounded on

the south by the PortageCanal, parts of Quincy,Hancock and FranklinTownships; on the eastby West Ripley; and onthe north by Quincy andHancock Townships.Points of interest in-

clude the CommunityArts Center, featuring alarge gallery and studioson Quincy Street. Also onQuincy Street are Finlan-

dia University, theFinnish American Her-itage Center and NorthWind Books, all in oneconvenient complex.Finlandia University,

formerly Suomi College,is the only Finnish col-lege in the United Statesand the only private col-lege in the Upper Penin-sula. Begun in 1896 asSuomi College, theschool became a four-year university in 1996.Enrollment has increasedin recent years to almost600. The Finnish American

Heritage Center houseschanging exhibits ofFinnish, Finnish-Ameri-can, and regional artistsand other subjects re-lated to that culture. Anextensive archive in thelower level serves anyoneinterested in Finnish-American roots.Located next to the

Finnish American Her-itage Center is NorthWind Books, now ownedby Finlandia University.The store has select gen-

23

• Suites • Double Queen Room • Indoor Heated Pool, Sauna & Jacuzzi

• Exercise Room • Complimentary Smart Start Breakfast Bar

Reserve by phone

or online at: www.holidayinnexpress.com/houghtonmi1110 Century Way, Houghton, MI 49931

Downtown Hancock

Downtown

eral reading and chil-dren’s books in additionto its regional specialties:Finnish and Finnish-American books, historyand literature of theUpper Great Lakes andUpper Peninsula, includ-ing maritime, NativeAmerican, copper min-ing, nature and the envi-ronment. Additional attractions in

Hancock include the Ke-weenaw Co-op NaturalFoods & Groceries, Tem-ple Jacob, Mont Ripley SkiHill (owned and operatedby Michigan Technologi-cal University), PorvooPark on the waterfront,and the Hancock Recre-ation Area featuring 28acres of beach andcampgroundCalumet village, once

known as Red Jacket, wasonce at the center of themining industry in theCopper Country. The vil-lage includes a CalumetDowntown Historic Dis-trict listed on the Na-tional Register of HistoricPlaces. It is bordered onthe north by Calumet

Township, on the southby Blue Jacket, on theeast by Blue Jacket andCalumet Township, andon the west by YellowJacket and CalumetTownship. The popula-tion was 798 in the 2010census.Though small in size,

only a total area of 0.2square miles, Calumetboasts a vibrant down-town highlighted by itsca. 1900 Jacobsville redsandstone architecture.St. Paul the Apostle andSt. Anne?s, the latter ofwhich is now a center forexhibits and events, aremagnificent testamentsto the more than 4,600people who once livedand worked in RedJacket. Fifth and SixthStreet house an array ofgift shops, restaurantsand most notably art gal-leries both small andlarge. A number of historic

landmarks in Calumet arepreserved by KeweenawNational Historic Park,which makes its home inCalumet. Preservation

and heritage tourism arealso focal points for MainStreet Calumet, whichguides revitalization ef-forts and has greatly im-proved the look ofCalumet?s downtown byproviding design assis-tance and sharing re-sources for improvedproperty values.Calumet is home to the

Swedetown Trails whichfeature more than 30kilometers of groomed

trails for cross-countryskiing and biking, as wellas a popular sleddinghill. Snowmobile trailsthroughout the Calumetarea also offer a motor-ized trail option with ad-jacent restaurants andamenities right on thetrail.Copper Harbor is a va-

cationer?s paradise. Asmall community innortheastern KeweenawCounty, Copper Harbor

24

Johanna DavisCertified Massage Therapist & Traditional Reiki Master

For additional information about our spa/wedding packages, retreats and prices, please visit our website at: www.SpiritOfTheNorthWellness.com or call (906) 289-4363.

Copper Harbor, MI

Copper HarborEagle Harbor

¥ Marketing is not adver-tising- it?s everything else;Your brand, your strategies,your goals, promotion, yourwebsite, your service, your

DID

YOUKNOW ?

25

1200 East Lakeshore Drive, Houghton, MI 49931

1-800-800-8000(906) 482-2240

Keweenaw Chamber of Commerce membershipprovides great opportunities for its members. Membership benefits allow members access to:

x Blue Cross/Blue Shield insurance programx Accident Fund insurance program with dis-

counts on Workman?s Comp insurancex Internet listing on the chamber website with

free linkingx Discounts on auto and homeowners insurancex Discounted rates in In Business Magazinex The Chamber?s bulk mail permit for mass

mailingsx Business seminars offered periodically at re-

duced ratesx Business listings in the Membership Directoryx Window decal to identify you as a recom-

mended business and community supporterx Business After Hours get-togethers and net-

working opportunitiesx Monthly newsletters˚— New and renewed busi-

ness investments are listedx Referrals from the Chamber office — the Cham-

ber recommends its investors first; you aregiven preferential treatment

x Chamber investment and related expensesare a legal tax deduction as a business ex-pense

x Specialty listings such as Accommodations,Shopping and x Dining guides, Things ToSee and Do, Fishing

x Brochures/information can be displayed anddistributed through the William J. Hodge Visi-tor Center

x The Chamber works as an advocate for busi-ness on local, state and national issues

x Certificates of origin for local businesses whoexport products out of the United States

x Opportunity to become a business in thePresidents Circle, which provides additional

Membership Bene-fits

235 Hancock Street, Hancock

• Indoor pool, sauna & whirlpool

• FREE Wireless•ÊFREE continental breakfast• Large rooms

• In room hair dryers, coffee pots, iron & ironing boards

• Meeting rooms• Heated snowmobile garage

¥ Research provides theexact direction and confidenceneeded to deliver great service.Any small business can usemethods that include surveys,mystery shoppers, web dataresearch, customer focus

groups, feedback cards, asking questions, call-backs

DID

YOUKNOW ?

26

All area codes are 906 unless other-

wise stated.

41 LUMBER47577 N.US Highway 41,Houghton482.2300Daryll Williams

41 LUMBER212 Lake Linden Avenue,Laurium337.0110Al Butkovich

5TH AND ELM COFFEE HOUSE

501 Elm Street, Calumet281.2897Frank Fiala

A - 1 TOY-LETS, LLC53183 Hwy US.41,Calumet

337.4882Gerry & Anne Tabor

A & J ÒANNE ÓTIQUES53183 Hwy US.41,Calumet337.4882Anne Tabor

ACE HARDWARE OF CALUMET ,INC .334 Fifth Street, Calumet337.0912Pat & Rodney Mishica

ADVANCE -TEC BODYREPAIR206 Sharon Avenue,Houghton482.4222

Mark & Linda Hannon

AIRECARE47940 Madeleine Street,Houghton482.3500John KoskiAMBASSADOR , THE126 Shelden Avenue,Houghton482.5054Joe Rossi

AMERICINN LODGE AND SUITES56925 S. Sixth Street,Calumet337.6463Diane Peterson

ANDERSON W ELDING & MANU -FACTURING ,INC .41315 HWY US 41, Chas-sell523.4661Ron Anderson

ANGEL M ISSION

112 Fifth Street, Calumet370.9240Terry Bazin

ARCADIAN M OTEL

51950 US Highway 41,Calumet482.0288Bill Heinonen

ASPIRUSKEWEENAWFASTCARE900 Memorial Road - In-side Shopko, Houghton483.0668Chuck Nelson, CEO

ASPIRUSKEWEENAW HOME M ED-ICAL EQUIPMENT54 2nd St., Laurium337.6557Chuck Nelson, CEO

ASPIRUSKEWEENAW LAKELINDEN CLINIC110 Calumet St., LakeLinden296.5040Chuck Nelson, CEO

ASPIRUSKEWEENAWLAURIUM CLINIC& HOSPITAL205 Osceola Street, Lau-rium337.6560Chuck Nelson, CEO

ASPIRUSKEWEENAWLAURIUM W ELLNESS

300 Hecla Street, Lau-rium337.9355Chuck Nelson, CEO

ASPIRUSKEWEENAWM EDICAL ARTS301 Lakeshore Drive,Houghton487.1710Chuck Nelson, CEO

ASPIRUSKEWEENAW O UTPATIENT

THERAPIES&FITNESSCENTER342 Hecla St., Laurium337.7000Chuck Nelson, CEO

ASPIRUSKEWEENAWO UTPATIENT THERAPIES960 Razorback Dr.,Houghton482.8201Chuck Nelson, CEO

ASSOCIATE M EMBER

46940 SheridanPlace, HoughtonLisa Dunnebacke

ASSOCIATE M EMBER

21927 Woodland Road,HoughtonWalter T. Anderson˚

BARAGA CONVENTION AND VISI-TORS BUREAU755 E. Broad Street,L’Anse524.7444Tracey Barrett

BARBARA KETTLE GUNDLACH

SHELTER HOME

PO Box 8, Calumet337.5623Emily Newhouse

BAY AMBULANCE , INC .PO Box 1, Baraga911Gary Wadaga

BAY ELECTRIC, INC .48643 Banfield Avenue,Dollar Bay482.8784Mark Rosenlund

BAYSHORE INN17629 Bay Shore Road,

B

Members

27

Houghton482.901Pat Muller

BELLA VISTAM OTEL

415 Kearsarge St., Lau-rium289.4213Michael Jukuri

BETTER BUSINESSBUREAU26777 Central ParkBLVD. STE #100, South-field248.223.9400Melanie Duquesnel

BHK CHILD D EVELOPMENT

700 Park Avenue,Houghton482.3663Pat Rozich, Executive Di-rector

BILLFINK COMMUNICATION , LLC22083 Royalewood Road,Houghton370.9597Bill Fink

BILLSILERCONTRACTING , INC .45505 Champion Street,South Range482.8518Bill & Pat Siler

BIRD’S EYE CREATIONS, INC .86 Stanton Drive, Mo-hawk337.5095Gene Arntsen

BLACK BEAR CABIN43459 US 41, Chassell523.6375Kriss & Ray Bosley

BLACK BEAR, INC .Lac La Belle Road, Lac LaBelle289.4105Lonie Glieberman

BLUE CROSS BLUE SHEILD OFM ICHIGAN

Mail Code B108 415 S.McClellan Avenue, Mar-quette228.6215Denise Thome

BLUE TERRA ENERGY46782 Center Street,Hancock487.5342David Camps

BOB HAGER AGENCY , INC .42194 Memorial Drive,Chassell523.4285Cindy Blake

BOB’S SHEET M ETAL HEATING &AIRCONDITIONING1001 Ethel Avenue, Han-cock

482.6411Bob Ruonavaara

Book Concern Printers129 E. Franklin Street,Hancock482.1250Jack Eberhard

BROCKWAY INN M OTEL & COF-FEE HOUSE

880 Gratiot Street, Cop-per Harbor289.4588Karen Karl

C D C LOGGINGRte 2 Box 855A, L’Anse524.6369Charles Cavanaugh

CALUMET ELECTRONICS CORPO -RATION

56730 Calumet Avenue,Calumet337.1305Steve Vairo

CALUMET HOUSING

COMMISSION1 Park Avenue, Calumet337.0005Gail Perala

CALUMET /LAURIUM /KEWEENAW ROTARYPO Box 254, CalumetPresident

CENTER ICE SKATE & SPORT401 E. Lakeshore Drice,Houghton482.3438Shane Jacques and SeanJacques

CENTURY 21/NORTH COUNTRYAGENCY1100 Century Way,Houghton482.0001David Jukuri

CHARTER COMMUNICATIONS1603 Enterprise Drive,Houghton482.2040Rex Buettgenbach

CHARTER TOWNSHIP OF CALUMET25880 Red Jacket Road,

Calumet337.2410Paul Lehto

CHARTER TOWNSHIP OF PORTAGE47240 Green Acres Road,Houghton482.4310Bruce Peterson

CHASSELL BAY CABINS2880 Steeple Hill Rd.,White Lake877.745.3229Clyde & Kim Rinkinen

CHASSELL CARPENTRY & WOOD -WORK , INC .21220 Creamery Road,Chassell523.4144Gar Heikkinen

CHASSELL TOWNSHIP41950 Wilson MemorialDrive, Chassell523.4000David Mattson

CHURCH OF THE

RESURRECTION900 Quincy Street, Han-cock482.0215Father Brian Gerber

CITYOF HANCOCK

399 Quincy Street, Han-cock482.1121Glenn Anderson

CITYOF HOUGHTON

616 Shlden Avenue,Houghton482.1700Scott MacInnes

Members

28

CM M ORRIS, INC .100 Sharon Avenue,Houghton482.5426Craig Morris

COLLEGE AVENUE VISIONCLINIC1014 College Avenue,Houghton482.6800Dr. Craig Kurtz

COLLEGE AVENUE VISIONCLINIC1014 College Avenue,Houghton482.6800Martin Harkins, OD

COLUMBIA LINEN SERVICE236 Osceola Street, Lau-rium337.4602Joe Lanfranki

COMMUNITY ACTION AGENCY926 Dodge Street,Houghton482.5528Jean LeBerge

COMPUTER M ECHANIX, INC .47480 Paradise Road,Houghton482.5577Tom Ressler

COPPER COUNTRY COMMUNITYARTS CENTER126 Quincy Street, Han-cock482.2333Cynthia Cote

COPPER COUNTRY FORD /LIN-COLN /M ERCURY

47402 State Highway

M.26, Houghton482.1800A. William JohnsonCOPPER COUNTRY HABITAT FOR

HUMANITY RE.STORE25971 Pine Street,Calumet337.0020Joseph Mihal

COPPER COUNTRYINSURANCE AGENCY1107 Ridge Road, Suite2, Houghton483.3850Jill Efraimson

COPPER COUNTRY INTERMEDIATESCHOOL D ISTRICT

809 Hecla Street, Han-cock482.4250Dennis Harbour

COPPER COUNTRY M ALL

47420 State HighwayM.26, Houghton482.6210Amy Moyle

COPPER COUNTRYVETERINARY CLINIC904 Sharon Avenue,Houghton482.1771Thomas Cole

COPPER COUNTRYW ALLEYE ASSOCIATIONP.O. Box 451, Houghton231.4630Ross Rinkanen

COPPER HARBOR IMPROVEMENTASSOCIATIONPO Box 86, Copper Har-bor

Syd FaassenCOPPER HARBOR LIGHTHOUSEBOAT TOURMarina, Copper Harbor337.2310Nick Rajacic

COPPER NUGGET , THE206 Shelden Avenue,Houghton482.1500Michael Scott, Publisher

COPPER RANGE ABSTRACT &TITLEAGENCY , INC .707 Shelden Avenue,Houghton482.7903Amanda Messner

COPPERTOWN USA MININGM U-SEUM & GIFTSHOP56638 Calumet Avenue,Calumet337.4354Richard Dana

COUNTRY INN & SUITES919 Razorback Drive,Houghton487.6700Carrisa Krueger

Country Village Shops1 Country Village Lane,Copper Harbor

289.4212Barb FoleyCRAMPTON SURVEYING,

INC .52310 Duncan Avenue,Hubbell296.0025Robert & Patti Crampton

CREDIT SERVICESINC .304 Quincy Street, Han-

cock482.4100Mary Turner

CROSS COUNTRY SPORTS507 Oak Street, Calumet337.4520Rick Oikarinen

CROWN CLEANERS305 E. Montezuma Av-enue, Houghton482.5330Susan Tomasi

CULVER?S1001 W. Sharon Avenue,Houghton523.7001George Niemi

D?S BASE CAMP40801 N. HWY M-26,Toivola281.3842Don and Donna Jarman

D & L JANITORIALCopper Country Mall,Houghton482.3873George Eakin

DP CONSTRUCTION , INC .41353 US Highway 41,Chassell523.1000Daniel Palosaari

DAILYM ININGGAZETTE

206 Shelden Avenue,Houghton482.1500Michael Scott, Publisher

DANIEL J. WISTI, PC101 Quincy Street, Han-

Members

29

Members

cock482.5220Dan Wisti

DAPPLE-GRAY BED & BREAKFASTAND ANTIQUES13640 M.26, Eagle Har-bor289.4200Ruth & Ole VanGoor

DAVE’S BP AMOCO112 Front Street, Han-cock482.3410Dave Dow

DEM AROIS & DEM AROIS

LOGGING100 First Street, Ahmeek337.0861Paul & Robert DeMarois

DESIGNOTYPE PRINTERS22950 Airpark Blvd,Calumet482.2424Brian & Margaret Helmi-nen

DIALHELP

609 Shelden Avenue,Houghton482.9077Rebecca Crane

DOLLAR BAY LINOLEUM & TILECOMPANY48750 Main Street, DollarBay482.5700Robert BanfieldDONALD BUKEMA , INC .P.O. Box 351, Calumet337.4931Donald Bukema

DOWN W IND SPORTS308 Shelden Avenue,Houghton482.2500Jeff Strasser, Bill Thomp-son Todd King, ArniRonis

DR. R.L. KAVORIK

725 Cedar Bluff Drive,Houghton482.2020Rick Kavorik, DDS

EAGLE HARBOR INN , INC .460 W. North Street,Eagle Harbor289.4435Mary Probst

EAGLE LODGE LAKESIDE CABINS13051 State HighwayM.26, Eagle Harbor289.4294

LIZJOHNSONEagle Radio — WCUP-FM& WGLI-FM805 US Highway 41, SuiteB, Baraga353-9287

Ed Janisse

EAGLE RIVERSUNSETHOUSE

3031 E River Road, TwinLakes231.744.0330Mark Martin

ECONO FOODS1000 W. Sharon Ave.,Houghton487.9675Scott RubichEDWARD JONES - CALUMET56901 Sixth Street,

Calumet337.0356Daniel Dalquist

EDWARD JONES - HANCOCK

240 Quincy Street, Han-cock482.0800Steven S. Zutter

EDWARD JONES - HANCOCK

101 E. Quincy StreetSuite #4, Hancock482.5824Brent Peterson

EDWARD JONES - HOUGHTON901 W. Sharon AvenueSuite 8, Houghton482.8680Robert K.Nelson

EIGHT M ILELODGE27919 E. McCallum Lane,Lake Linden482.2424Brian Helminen

FAMILY CHIROPRACTIC CENTER47964 Madeline Street,Houghton482.6100Dr. David Hill

FARMERS & MERCHANTS M UTUAL

FIREINSURANCE100 4th Street, Calumet337.3512Paul Lahti

FAVORITES CUSTOMAPPAREAL47431 State RD.M26 Unit 2 .

Portage Plaza, Houghton

487.6531Kieth and Aurellia Riley

FERRELLGAS47393 US Highway 41,Houghton482.3200

FESTIVALFOOD47401 Highway M.26,Houghton482.7500Ben and Joe Campioni

FINLANDIA UNIVERSITY601 Quincy Street, Han-cock487.7344Dr. Philip Johnson

FINNFEST USA 2013PO Box 13, Hancock370.3110Susie Landers, Managing Director

FLOWERS BY SLEEMAN1201 W. Memorial Drive,Houghton482.4023William & Judy Sleeman

FRANK A. DOUGLASS AGENCY324 Shelden Avenue,Houghton482.2660Mike Borsum, JefferyBugni, Andrew Lorenz

FRED GAFF & ASSOCIATESPO Box 788, Houghton482.0266Fred Gaff

GARTNER ’S FURNITURE & FLOORSP.O. Box 240, Hancock

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30

482.4000Mark, Gail and JordanJohnson

GENERAL SUPPORT , INC .9033 Second Avenue, At-lantic Mine482.6574McInnes Gordon

GINO’S RESTAURANT800 Quincy Street, Han-cock482.3020Thomas Neher

GITZEN COMPANY323 E. Lakeshore Drive,Houghton482.0040Bob & Joan Wuthrich

GOGEBIC LODGEN9600 Highway 64,Marenisco842.3321Don Berquist

GOOD TIMES M USIC

506 Shelden Avenue,Houghton482.0245Nells Kilpela

GOOD W ILLFARMASSOCIATIONPO Box 428, Houghton482.0520Mark Lambert

GOODWILL INDUSTRIES911 Razorback

Drive, Houghton482.3680Leah Saily

GOODWILL W ORKFORCE D EVEL-OPMENT CENTER - CALUMET

23390 Airpark Blvd.,Calumet482.6142Keith Stenger

GRANT TOWNSHIPPO Box 76, Copper Har-bor289.4292Richard Powers

GREAT ESCAPE, THE10002 Palmer Drive, Vil-lage of Lakewood482.8957Todd Dalhman

GREAT LAKESACCOUNTING , PC208 Motezuma,Houghton483.3367Lucinda Enderby

GREAT LAKES SOUND & VIBRA-TIONS

47140 N. Main,Houghton482.7535Stephen Polakowski

GROTENHUIS GROUP , THEPO Box 140617, GrandRapids616. 949.7950Cheryl Peters

GS ENGINEERING, INC47500 US Hwy 41,Houghton482.1235Glen Simula

GUNDLACH CHAMPION , INC .200 5th Avenue, Calumet337.0700Dan LeVeque

HANCOCK BUSINESS& PROFES-SIONAL ASSOCIATIONPO Box 455, HancockPresident

HANCOCK COCA COLA BOTTLINGCOMPANY1800 Birch Street, Han-cock482.3701Robert Scholie

HANCOCK HOUSING

COMMISSION1401 Quincy St., Hancock482.3252Gail Ross

HANCOCK PUBLICSCHOOLS501 Campus Drive, Han-cock487.5925Monica Healy

HANNULA AGENCY44610 Rabbit Bay Road,Lake Linden296.9931Mark Hannula

HARRINGTON RIDGE COAL AND

STOVE310 Front Street,Hancock482.0145

Matt Arko

HARMONY GARDENS ADULT D AY

SERVICES, INC .501 Iroquois Street, Lau-rium337.3992Candace Cobe.Usitalo &Linda Ekdahl

HEINSURVEYING57486 Mine Street,Calumet

337.1084Steven Hein

HOLIDAY INN EXPRESS1110 Century Way,Houghton482.1066Kim Andersen

HOLOMBO M ASONRY

1300 W. Sharon Avenue,Houghton483.4870Holombo Donald

HOUGHTON COMMUNITYBROADCASTING313 E. Montezuma Ave.,Houghton482.7700Jeff Harju

HOUGHTON COUNTY FAIR ASSO-CIATION

1500 Birch Street, Han-cock482.6200Carol SaariHOUGHTON COUNTY

M EMORIAL AIRPORT23810 Airpark BlvdSuite 113, Calumet

482.3970Dennis Hext

HOUGHTON -PORTAGE TOWNSHIPSCHOOLS1603 Gundlach Road,Houghton482.0451Darlene Klingbeil

HYYPIO HOMESTEAD

19610 Hyypio Road,Chassell334.2619Paul Hyypio

Members

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31

INDUSTRIAL GRAPHICS

407 Memorial Dirve,Houghton370.8261Joe Schwenk

INSIGHT EYECARE56901 S. Sixth Street,Suite 1, Calumet337.5252Donald Mitchell, OD

IRISH TIMES AND PUBRESTAURANT

333 Hecla Street337.3911Lisa Ronan

ISLE ROYALE & KEWEENAW PARKSASSOCIATION800 E. Lakeshore Drive,Houghton482.7860Kristine Bradof

ISLE ROYALE LINE, INC ., THE60 5th Street, CopperHarbor289.4437Cpt. Donald Kilpela

ISLE ROYALE NATIONAL PARKSERVICE800 E. Lakeshore Drive,Houghton482.0984Phyllis Green

ISLE ROYALE RESORTS - ROCKHARBOR LODGEIsle Royale Island, IsleRoyale 337.4993Kim Alexander, CHA

J & A PENEGOR , INC .32865 State HighwayM.26, Toivola

288.3325Alan & Cheryl Penegor

JAMES SARAZIN FAMILY D EN-TISTRY

528 Quincy Street, Han-cock482.8601James Sarazin, DDS

JOEY’S SEAFOOD AND GRILL

304 Shelden Avenue,Houghton483.0500Alan & Cheryl Kiley

JONATHAN LUSE, CPA317 W. Quincy, Hancock482.4331Jonathan Luse

JULIEAXFORD W AARA

D ESIGN INSPIRATION1217 7th Avenue,Houghton523.5775Julie Waara

KEMPS FOUR SEASON LOG HOME

RENTAL40551 Pike River Road,Chassell483.0334Sandy Kemppainen

KEMPS PORTAGE LAKE LOGHOMES AND VACTION RENTALS47889 Lower Point MillsRoad, Hancock483.0334Sandy Kemppainen

KEVIN?S SELF STORAGE46705 State HighwayM.26, Houghton482.5380Kevin Moyle

KEWEENAW ADVENTURE COM -PANY.LLC230 Gratiot Street, Cop-per Harbor289.4303Sam Raymond

KEWEENAW AUTOMATION , INC .P.O. Box 36, Mohawk370.0090Jeff Erickson

KEWEENAW AUTOMOTIVE1500 W. Memorial Drive,Houghton482.7988Roger Hill

KEWEENAW BREWING COMPANYP.O. Box 7, South Range482.5596Dick Gray and Paul Bois-sevain

KEWEENAW COMMUNITY FOUN -DATION

Quincy Street, Hancock482.9673Barbara Rose

KEWEENAW CO-OPNATURAL FOODS1035 Ethel Avenue, Han-cock482.2030Faye Carr

KEWEENAW CONVENTION AND

VISITORSBUREAU56638 Calumet Avenue,Calumet337.4579Diane Peterson, President

KEWEENAW ECONOMICD EVELOPMENT ALLIANCE600 E. Lakeshore Drive 482.6817

Phil Musser, ExecutiveDirector

KEWEENAW GEM & GIFT, INC .1007 W. Memorial Drive,Houghton482.8447

Ken & Cindy Flood

KEWEENAW M OUNTAIN

LODGEUS 41, Copper Harbor289.4403Dan Harri

KEWEENAW NATIONAL

HISTORICALPARK25970 Red Jacket Road,Calumet483.3176Mike Pflaum

KEWEENAW O VERHEAD D OOR ,INC .19825 Sharon Avenue,Houghton483.3792Dan Huuki

KEWEENAW PETROLEUM SERVICES180180 Petro Lane,Houghton482.3835Joe Arens

KEWEENAW SPECIALTYW OODS

46 Mohawk St., Mohawk337.5496Brian Sickler and MarleneDukart

KEWEENAW TITLEAGENCY400 E. Houghton Avenue,Houghton482.9570Larry Kristapovich

KEWEENAW CORDWOOD CABIN

Members

32

51250 Blue Top CabinRoad, Houghton482.9966Bruce Barna

KIRKISHFURNITURE1200 W Memorial Drive,Houghton482.0700Chris Kirkish

KNIGHT OF COLUMNBUS900 Quincy Street, Han-cock482.3744Financial Secretary

KRANS O IL

1505 15th Street, LakeLinden296.0990Jon Marson

LAC LA BELLELODGE AND BEARBELLY BAR & GRILL11627 Superior Street,Mohawk289.4293Troy and Cathy Westcott

LAITIJEWELERS124 Shelden Avenue,Houghton482.0270Mark Butke

LAKE FANNY HOOE RESORT &CAMPGROUND505 Second Street, Cop-per Harbor289.4451Edward & Dawn Char-bonneau

LAKE LINDEN HOUSING COMMIS -SION

210 Calumet Street, LakeLinden

296.0713Michele Myers

LAKE SUPERIOR LAND COMPANY45815 State HWY M26,Atlantic Mine337.0202Trina Anderson

LAKE SUPERIOR M AGA -ZINE

PO Box 16417, Du-luth218.722.5002Paul Hayden

LAKELAND -LUOMAINSURANCE AGENCIES100 Lake Linden Avenue,Laurium337.2112Russell Messner

LAKELAND -LUOMAINSURANCE AGENCIES51664 Tamarack Street,Hubbell296.0638Craig Messner

LASER LADY , THE1979 Forest St., Hancock482.2412Jano Chappell-Johnson

LEAGUE OF W OMEN

VOTERS OF THE COPPER COUN -TRY

PO Box 815, Houghton482.4632Barry Fink

LEVEQUE AGENCY208 Fifth Street, Calumet49913Jim E. Zander

LIBRARY RESTAURANT & BREW

PUB, THE62 N. Isle Royale Street,Houghton487.5882Jim Cortwright

LITTLEBROTHERS FRIENDS OF

THE ELDERLY527 Hancock Street,Hancock482.6944Michael Aten

LOADS OF FUN LAUNDRY1550 Brickyard Lane,Houghton482.6960Judy Moyle

LOADING ZONE II BAR & GRILL406 Calumet Street, LakeLinden296.8441Dave & Judy Berg

THE LUNCH BAG503 Shelden Avenue,Houghton482.2022Steve Krug

M AGNUSON HOTEL COPPERCROWN M OTEL

235 Hancock Street,Hancock482.6111Eric Wisti

M AGNUSON HOTEL FRANKLINSQUARE INN820 Shelden Avenue,Houghton487.1700Gary Lubinski

M AIN STREET CALUMET200 Fifth Street, Calumet337.6246

Tom Tikkanen

M AKI LANDSCAPING & CON -TRACTING

21808E Creamery Road,Chassell523.6330Kim Maki

M ARINER NORTH , THE255 Gratiot Street, Cop-per Harbor289.4637Don & Peg Kauppi

M ARKETING D EPARTMENT , THE616 Shelden Ave. Suite207, Houghton483.2000Karyn Olsson

M ASSIEMFG, INC .44 N. Superior Avenue,Baraga353.6381Siena Tober

M ATTILA ROCK AND D OCK

P.O. Box 43, Painesdale482.1229David Mattila

M ATT’S AUTO GLASS

47170 State Hwy M.26,Atlantic Mine482.6161Matt Huuki

M AURICES

906 Razorback DriveSuite #1, Houghton483.0850Store Manager

M CDONALD ’S RESTAURANT1300 Memorial Drive,Houghton482.3350

Members

33

Melanie Hueget

M CGANN BUILDINGSUPPLY612 Hancock Street,Hancock482.4340Pete & Jim Fenton

M CGRATH , INC .401 E. Sharon Avenue,Houghton482.7107Dan & Jan McGrath

MD C ONTRACTING

16398 Wanaja Road,Baraga353.7228Mike Delene

M EMORIAL CHAPELFUNERAL HOME /PLOWE FUNERALSERVICES1017 Quincy Street, Han-cock482.1717Neil Ahola

M ERCY EMS, INC .23298 Airpark Blvd,Calumet911Gerald Primeau

M ICHIGAN - AMERICAN W ATER

COMPANY311 Fifth Street, Calumet337.3502Steven Dlubala

M ICHIGAN STRUCTURAL PANELHOMES ,INC .48679 Harma Road, At-lantic Mine233.9682Greg Nantell

M ICHIGAN TECHNOLOGI -CAL UNIVERSITY1400 Townsend

Drive, Houghton487.1885Glenn MrozM IDWEST LOAN SERVICES, INC .616 Shelden Avenue,Houghton487.5870Edward Burger

M IKELAHTI STATE FARM INSUR-ANCE

400 Elevation Street,Hancock482.6305Michael Lahti

M INESHAFT AND ROCK HOUSE

TAVERN & GRILL915 Razorback drive,Houghton482.1230Derek Bradway

M INERSSTATE BANK1203 Ridge Road,Houghton482.5131Kathleen Codere

M INNETONKA RESORT / ASTORHOUSE M OTEL

P.O. Box 13, Copper Har-bor289.4449Robert and Judith Davis

M IRROR, THE519 Shelden Avenue,Houghton482.6169Mark Hoffman

M ISCOWAUBIK CLUB57035 Calumet Avenue,Calumet

337-0603President

M OYLE REAL ESTATE & DEVEL-OPMENT

P.O. Box 414, Houghton482.3000Andy Moyle

M T. BOHEMIA SKIHILL

6532 Lac La Belle Road,Lac La Belle289.4105Lonnie Glieberman

MTEC SMART ZONE600 Lakeshore Drive,Houghton487.7000Marilyn Clark

MTU - A.E. SEAMANM INERAL M USEUM

1400 TownsendDrive, Houghton487.2572Dr. Theodore J. Bornhorst

M ICHIGAN TECHEMPLOYEES FEDERAL CREDITUNION700 E. Sharon Avenue,Houghton482.5005Mia Moilanen

NARA NATURE PARK27525 Bootjack Road,Lake Linden296.1165Robert Nara

NATIONAL CAR RENTAL23810 Airpark Blvd Suite123, Calumet482.6655Rick Auguston

NICHOLS AGENCY510 Shelden Avenue,Houghton482.3434Darrell Nichols

NORTH STAR BP - ALLOUEZ2503 Us 41, Allouez

337.5750Jon Marson

NORTH STAR BP - CALUMET56797 Sixth Street,Calumet337.0917Jon and Arthur MarsonNORTH W IND BOOKS AT FIN-LANDIA UNIVERSITY437 Quincy Street, Han-cock487.7217Alana Nolan

NORTHERN HARDWOODS

45807 M26, South Range487.6400J. Kantola

NORTHERN LIGHTCOTTAGES42858 Lake Shore Drive, Chassell523.4131Roger Wickstrom

NORTHERN M UTUAL

INSURANCE201 Quincy Street, Han-cock482.2880Gerard Quello

NORTHERN PLUMBING & HEAT-ING,INC .51401 HWY US.41, Han-cock482.7580Chad Hammerstrom

Members

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NORTHWOODS RESORT AND

APARTMENTS45190N Highway US41,Chassell487.6191Chris & Tricia Kirkish

NORTHWOODS SPORTING GOODS

120 Quincy Street, Han-cock482.5210Richard & Carol Freeman

O FFICEEXPRESS, UP315 E. Lakeshore Drive,Houghton487.9752Jack Ham

O NTONAGON COMMUNITYHEALTH CENTER (PORTAGEHEALTH/MGH)751 S. Seventh StreetOntonagon, MI 49953

O NTONAGON VILLAGEHOUSING

COMMISSION100 Cane Court, Onton-agon884.2258Sue Lockhart

O SCEOLA TOWNSHIP58545 Main Street, DollarBay482.8578Steve Karpiak, Supervisor

O SMOSE , INC .PO Box 509, Hubbell296.9918Kevin Codere

O UR LADY OF M ERCY HEALTH &REHAB52225 B Avenue, Hubbell296.3301

Jerry Schmitt

PARKVIEW LODGE & GRILL32423 N. Highway M.26,Toivola288.3288Kurt O’Clair and GregKaarto

PASTY.NET54542 Wolverine Street,Calumet337.5979Charlie Hopper

PAT?S FOODS801 Market Street, Han-cock482.4919Ben and Joe Campioni

PAT?S FOODS56845 Station Road337.2233Ben and Joe Campioni

PEPSICOLA BOTTLING COMPANYOF HOUGHTON , INC .309 E. Sharon Avenue,Houghton482.0161Jim Holmquist

PETERLIND ISTRIBUTING

55980 HWu US 41,Calumet337.0213Ferdinand Peterlin

PETERSON’S FISHM ARKET

49813 N US HWY 41,Hancock482.2343Pat and Gilmore PetersonPIETILAINSURANCE AGENCY801 Shelden Avenue,Houghton482.8622

Vic Pietila

PILGRIMRIVERHILLSSO.Denton Road, Houghton280.8882John R. Madacey

PILGRIMRIVERSTEAK HOUSE

47049N US Highway 41,Houghton482.8595Marge Nyman

PINEM OUNTAIN M USIC FESTIVAL49945 HWY US 41, Han-cock482.1542Sandra Lewin

PISANICOMPANY1551 Commerce Street,Ironwood932.0722Bob PisaniPLOWE FUNERAL HOME

401 Memorial Drive,Houghton482.5252Neil Ahola

PLUM CREEK TIMBER15800 Mead Road,L?Anse524.2040Dave Tormohlen

PORTAGE HEALTH (MAIN CAM -PUS)500 Campus Drive, Han-cock483-1000Jim Bogan, CEO/Presi-dent

PORTAGE HEALTH (UNIVERSITYCENTER)600 MacInnes Drive,Houghton

483-1860Jim Bogan, CEO/Presi-dent

PORTAGE HEALTH (PORTAGEHEALTH-HOUGHTON — INCLUDESEXPRESS CARE/FITNESSCENTER)921 W. Sharon Avenue,Houghton483-1777Jim Bogan, CEO/Presi-dent

PORTAGE HEALTH (LAKE LINDENCLINIC)945 Ninth Street, LakeLinden483-1030Jim Bogan, CEO/Presi-

dent

PORTAGE HEALTH

APOTHECARY /HEALTHMART500 Campus Drive, Han-cock483-1919Jason Evans, PharmacyDirector

PORTAGE HEALTH

APOTHECARY /HEALTHMART600 MacInnes Drive,

Houghton483-1818Jason Evans, Phar-

macy DirectorPORTAGE HEALTH HOME CARE &HOSPICE / PORTAGE HEALTH

HOME SERVICES821 Water Street, Han-cock483-1160Jim Bogan, CEO/Presi-dent

PORTAGE HEALTH HOME CARE &HOSPICE

303 Baraga Avenue,

Members

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35

L?Anse483-1160Jim Bogan, CEO/Presi-dent

PORTAGE HEALTH HOME CARE &HOSPICE

751 S. Seventh Street,Ontonagon483-1160Jim Bogan, CEO/Presi-dent

PORTAGE HEALTH SLEEPD ISOR-DERS CENTER890 Campus Drive, Han-cock483-1950Jim Bogan, CEO/Presi-dent

PORTAGE HEALTH HOME M ED-ICAL EQUIPMENT894 Campus Drive, Han-cock483-1290Jim Bogan, CEO/Presi-dent

PORTAGE HEALTH REHAB500 Campus Drive, Han-cock483-1000Jim Bogan, CEO/Presi-dent

PORTAGE HEALTH REHAB600 MacInnes Drive,Houghton483-1777Jim Bogan, CEO/Presi-dent

PORTAGE HEALTH REHABMine Street Station, Suite4, Calumet337-4029Jim Bogan, CEO/Presi-

dent

PORTAGE POINTE500 Campus Drive, Han-cock483-1300Jim Bogan, CEO/Presi-dent

PORTAGE LAKE CABINS46534 US Highway 41,Houghton482.8755Tom and Marcy Romps

PORTAGE LAKE D ISTRICTLIBRARY58 Huron Street,Houghton482.4570Shawn Leeche

PORTAGE Q UILTHOUSE

46509 US Highway41, Houghton487.5500Judy Stallings and JoanneMoros

PRECISIONAUTOMOTIVE , INC .911 Evergreen Drive,Houghton482.6911Wayne Rantamaki

PRIME D ESIGNS

47220 Larson Road, At-lantic Mine482.7476Philip Quenzi

Q UINCY M INEHOIST

ASSOCIATION49750 US Highway 41,Hancock482.3101Glenda Bierman

Q UINCY’S RESTAURANT

M.26, Dollar Bay482.2118Bob Grasseschi

R. C. MECHANICAL, INC .51231 US Highway 41,Hancock482.0220Ramon Simonson

RAMADA W ATERFRONT

99 Navy Street, Hancock482.8400Laura O’Neil

RANGE BANK - COPPER COUN -TRY

56730 Calumet Avenue,Calumet337.2000Tim Baroni

RANGE LOUNGES Baltic Avenue, SouthRange482.8477Brandie Mulari

RE/M AX D OUGLASS REAL ES-TATE

320 Shelden Avenue,Houghton482.1000Mike Borsum

RED SANDS RESORT1247 Stover Road, Stan-dish289.4247Betty and Rick Valley

REL INC .57640 North 11th Street,Calumet337.3018Josh Loukus

RETREAT DESIGN103 Frue Street,Houghton487.6635Lori Hauswirth andChristine Young

REV. KATHRYN SALMI CHRISTIANCOUNSELING100 Quincy Street, Han-cock482.2231Rev. Kathryn Salmi

RICHIE’S GROCERY

48665 Main Street, DollarBay482.4830Richard Norlin

RIVERVALLEY BANK56500 US HWY 41,Calumet337.0200Bob DuPont

RIVERVALLEY BANK19795 Sharin Avenue,Houghton337.0200John Rasinowich

RONALD FISHER, DDSP.O. Box 150, Hancock482.3621Ronlad J. Fisher, DDS

ROWE O ILCOMPANY511 Sixth Street, Calumet337.4401Jon Marson

RUKKILA, NEGRO AND

ASSOCIATES, CPA, PC310 Shelden Avenue,Houghton482.6601Bruce Rukkila and Peter

Members

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36

Negro

SALON BENEFIQUE47420 State HWY M-26,STE 31, Houghton231.7045Stephen Gosslin

SAND POINT CHARTERS6135 Sand Point Road,Lac La Belle370.2257Brian Helminen

SAND HILLSLIGHTHOUSE INN6029 5 Mile Point Road,Ahmeek337.1744William Frabotta & MaryMathews

SAYEN’S BUSINESSEQUIPMENT112 Quincy Street, Han-cock482.0612Joe Sayen

SEMCO ENERGYPO Box 5004, Port Huron475.9901Mark Kachur

SHELDEN GRILL& FRANKLINSQUARE TAP820 Shelden Avenue,Houghton482.4882Cormac Ronan

SHERIDAN ON THE LAKEBED & BREAKFAST47026 Sheridan

Place, Houghton482.7079Bill & Barbara Briggs

SHERWIN W ILLIAMS

COMPANY202 Bridge Street,Houghton482.3980Alan Sunn

SHOPKO HOMETOWN

56835 Station Drive,Calumet337.2698Gary Schraufnagel

SIIRTOLAW ELL D RILLING, INC .48730 Banfield Avenue,Dollar Bay482.2088Dave Siirtola

SKYTOP INNAtop Brockway Mountain,Copper Harbor289.47704Lloyd Wescoat

SKYW EST AIRLINES23810 Airpark Blvd,Calumet800.864.8331

SOCIETY OF SAINT JOHN /THEJAMPOT6559 State HighwayM.26, Eagle Harbor289.4484 (fax)Fr. Basil

SOUND AND LIGHTING SERVICES1503 Townsend Drive,106 MUB, Houghton487.2405Adam Zawisza

SPIRITOF THE NORTH M ASSAGE

AND W ELLNESS

353 5th Street, CopperHarbor289.4363Johanna Davis

STATE W IDEREAL ESTATE OF

HOUGHTON

500 Shelden Avenue,Houghton482.6955Dick Walrath

STK ANOMALY23161 Lake Street, DollarBay482.8455Steven Karpiak

SUBWAY - HOUGHTON700 Shelden Avenue,Houghton482.9524Tom Teliin

SUOMI RESTAURANT54 N. Huron Street,Houghton482.3220

Toma and PaulaRocco

SUPER 8 OF HOUGHTON

1200 E. Lakeshore Drive,Houghton482.2240Eric Wisti

SUPER EQUIPMENT AND EVENTS47461 HWY 41,Houghton482.8080Donna Berryman

SUPERIOR AUTO PARTS1210 W. Memorial Drive,Houghton482.9955Jeff Honkanen

SUPERIOR GRAPHICS

19923 Sharon Avenue,Houghton

482.7891Gary Gutshall

SUPERIORM ONOGRAMMING , INC .49112 Arcadian Street .Ripley, Hancock482.0561

Mark & Judy Peter-son

SUPERIOR NATIONAL BANK235 Quincy Street, Han-cock482.0400Dave Vlahos

SUPERIOR SCREED SERVICE38950 US Highway 41,Chassell523.6235Ron Phillips

SURPLUS O UTLET

200 Shelden Av-enue, Houghton482.2550

John & Barbara McRae

SWIFT TRUE VALUEHARDWARE

402 Shelden Avenue,Houghton482.0530Marilyn Swift

TACO BELL900 Razorback Drive,Houghton487.5555Robert Schick

TANIS, INC .219.A 6th Street,Calumet337.1185Mark Bammert

Members

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TERVO AGENCY230 Quincy Street, Han-cock482.0080Ronald Mikkola

THERMO ANALYTICS, INC .23440 Airpark Blvd.,Calumet482.9650Keith Johnson and AllenCurran

THOMAS J. MOYLE, INC .US Hwy M.26, Houghton482.3000Tom & Denise Moyle

TIM HANSON ELECTRIC, INC .804 W. Sharon Avenue,Houghton

482.9725Hanson Tim

TIRESHOP , THE811 Ethel Avenue, Han-cock9906) 482.1850Heinonen Rick

TOLKSDORF REALTY & FORESTRY52943 Hwy US 41,Calumet482.9366Glen and GretchenTolksdorf

TORCH LAKE AREA SEWAGE AU-THORITY

20 Gregory Street, LakeLinden296.0072

Dennis Racine

TORCH LAKE CABINS52898 State HighwayM.26, Lake Linden296.5220Dan & Christina LaVernge

TORCH LAKE FEDERAL CREDITUNION50 Third Street, Laurium337.5565Mary Grabig

TRAVEL LEADERS200 E. Montezuma Ave,Houghton482.1020Kierstin Waara

TRAVELODGE OF HOUGHTON

215 Shelden Ave,Houghton482.1400Paul & Amy Wood

TWIN LAKES RESORT32970 Parkside Drive -Twin Lakes, Toivola288.3666Esther Kieranen

UP AND RUNNINGTECHNOLOGY SOLUTIONS314 Shelden Avenue STE3C, Houghton482.4800Matt Thyer

UP ENGINEERS & ARCHITECTS, INC .100 Portage Street,

Members

SOCIAL MEDIA

¥www.socialmediaexaminer.comis a free, fun and education on-line resource for anyone busi-ness who is interested in

starting or growing a social media presence.

CUSTOMER SERVICE¥ All organizations should define what customer

service looks like, teach it and leadership practice it.¥ The customer experience is the biggest part of

your brand.¥ 5 STEPS TO HANDELING CUSTOMER COMPLAINTS:

1) Acknowledge the complaint 2) Apologize 3) Cor-rect the problem right away 4) Thank the customerfor complaining 5) Document it!!

MARKETING & BRAND¥ If you’re going to create a product or service, con-

sider these two simple things: 1.) The severity ofneed addressed by your product or service. 2.) Thenumber of people who have that need.¥ The greatest company names in the world are

functional, short & sweet, tell a story. Remember thisnext time you?re creating one.

HUMAN RESROUCES/ LEADERSHIP¥ Remarkable bosses aren?t great on paper. Great

bosses are remarkable based on their actions.¥ If the employees are successful- the organization

is successful. Managers and owners should alwaystreat employees like customers- they?re just as im-portant.

WEBSITES¥ 87.5% of consumers judge a business based on

their website- why shouldn?t yours be great?ENTREPRENEURISM¥The two skills every entrepreneur should have is

the ability to evolve and adapt.

DID

YOUKNOW ?

38

1. DON ’T M EET

Avoid a meeting if the same information could becovered in a memo, e-mail or brief report. One ofthe keys to having more effective meetings is dif-ferentiating between the need for one-way infor-mation dissemination and two-way informationsharing. To disseminate information you can use avariety of other communication media, such assending an e-mail or posting the information onyour company’s intranet. If you want to be certainyou have delivered the right message, you canschedule a meeting to simply answer questionsabout the information you have sent. By remember-ing to ask yourself, "Is a meeting the best way tohandle this?" you’ll cut down on wasted meetingtime and restore your group’s belief that the meet-ings they attend are necessary.

2. SET O BJECTIVESFOR THE M EETING

Set objectives before the meeting! Before planningthe agenda for the meeting, write down a phrase orseveral phrases to complete the sentence: By theend of the meeting, I want the group toÉ Depend-ing on the focus of your meeting, your ending tothe sentence might include phrases such as: Ébeable to list the top three features of our newestproduct, Éhave generated three ideas for increas-ing our sales, Éunderstand the way we do businesswith customers, Éleave with an action plan, Éde-cide on a new widget supplier, or Ésolve the designproblem.One benefit of setting objectives for the meeting

is to help you plan the meeting. The more concreteyour meeting objectives, the more focused youragenda will be. A second important benefit of hav-ing specific objectives for each meeting is that youhave a concrete measure against which you canevaluate that meeting. Were you successful inmeeting the objectives? Why or why not? Is anothermeeting required? Setting meeting objectives allowsyou to continuously improve your effective meetingprocess.

3. PROVIDE AN AGENDA BEFOREHANDProvide all participants with an agenda before the

meeting starts. Your agenda needs to include abrief description of the meeting objectives, a list of

the topics to be covered and a list stating who willaddress each topic and for how long. When yousend the agenda, you should include the time, dateand location of the meeting and any backgroundinformation participants will need to know to holdan informed discussion on the meeting topic.What’s the most important thing you should do withyour agenda? Follow it closely!

4. ASSIGN M EETING PREPARATIONGive all participants something to prepare for the

meeting, and that meeting will take on a new sig-nificance to each group member. For problem-solving meetings, have the group read thebackground information necessary to get down tobusiness in the meeting. Ask each group memberto think of one possible solution to the problem toget everyone thinking about the meeting topic. Forexample, to start a sales meeting on a positivenote, have all participants recall their biggest suc-cess since the last meeting and ask one person toshare his success with the group. For less formal

Six tips for more effecti

39

meetings or brainstorming sessions, ask a triviaquestion related to the meeting topic and give thecorrect answer in the first few minutes of the meet-ing. These tips are sure-fire ways to warm up thegroup and direct participants’ attention to themeeting objectives.

5. ASSIGN ACTION ITEMSDon’t finish any discussion in the meeting without

deciding how to act on it. Listen for key commentsthat flag potential action items and don’t let thempass by without addressing them during yourmeeting. Statements such as We should reallyÉ,that’s a topic for a different meetingÉ, or I wonderif we couldÉ are examples of comments thatshould trigger action items to get a task done, holdanother meeting or further examine a particularidea. Assigning tasks and projects as they ariseduring the meeting means that your follow-throughwill be complete. Addressing off-topic statementsduring the meeting in this way also allows you tokeep the meeting on track. By immediately ad-dressing these statements with the suggestion ofmaking an action item to examine the issue outsideof the current meeting, you show meeting partici-pants that you value their input as well as their

time.6. EXAMINE YOUR M EETING PROCESSAssign the last few minutes of every meeting as

time to review the following questions: Whatworked well in this meeting? What can we do to im-prove our next meeting? Every participant shouldbriefly provide a point-form answer to these ques-tions. Answers to the second question should bephrased in the form of a suggested action. For ex-ample, if a participant’s answer is stated as Jim wastoo long-winded, ask the participant to re-phrasethe comment as an action. The statement Weshould be more to-the-point when stating ouropinions is a more constructive suggestion. Re-member — don’t leave the meeting without assess-ing what took place and making a plan to improvethe next meeting!

Meeting Tips Summary

Don’t Meet.Avoid a meeting if the same information could be

covered in a memo, e-mail or brief report.

Set Objectives for the Meeting.

Tips

2012 INREVIEWREBRANDED & RE-

FOCUSED

SUPPORT¥Relocation packets mailed¥In-Business Magazine¥Ribbon Cuttings¥Eggs & Issues¥Healthcare Forum

ATTRACT¥Relocation packets mailed¥In-Business Magazine

DEVELOP

¥Relocation packets mailed

¥In-Business Magazine

¥Business After Hours

¥Collaboration with KEDA & CVB

¥Networking Events

2013 GOALS

1.Improve Communications

2.Hire an Executive Director

3.Develop & Improve Programs

NEW RATE STRUCTUREOld StructureBased on # of employees and

other factorsComplicated pricing formula to

members, unclear benefitsNew StructureBenchmarked other chamber

structuresSimplified base membershipIncentivized partner member-

ships

W ELCOME NEW BOARD M EMBERS!

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