glossary of ul terms - 4urplaceauthorized use of a ul certification mark by a manufacturer is the...

GLOSSARY OF UL TERMS

INTRODUCTION Founded in 1894, Underwriters Laboratories Inc. (UL) is an independent organization dedicated to working for a safer world. UL and its affiliates operate facilities throughout the world for the testing, certification and quality assessment of products, systems and services. With an unwavering commitment to public safety and societal well-being, UL provides the highest level of conformity assessment services to its global clients. These UL terms are unique to UL’s activities. This glossary is intended to serve as a guide when reading reports, bulletins, Standards for Safety, Product Directories and other information issued by UL. The information contained in this glossary is intended for general informational purposes only and is subject to change. For complete information concerning any UL program or if you have any questions about these definitions, please contact your UL representative.

Copyright © 2003 Underwriters Laboratories Inc.®

Revised 8-4-03 of 22

ACCREDITATION – A process that helps one or more parties have confidence in another party's competence to carry out some activity. Parties seeking accreditation must meet requirements and usually be audited by a third party to demonstrate compliance with those requirements. ISO/IEC guides and standards contain the requirements against which UL is accredited. ACROSS-THE-BOARD (ATB) REQUIREMENTS – ATB requirements are used in the development and revision of UL Standards by providing standardized text and requirements that have been approved for use to enhance consistent interpretation of requirements. ACTIVE PROJECT – A project for which UL staff have all the information, samples, schematics, drawings, etc., required to complete the project and for which a projected completion date has been assigned (see also NEW WORK PROJECT). ADVANCED PLANNING AND SCHEDULING (APS) – A system to enable UL's operations staff to allocate resources and track project status. AFFILIATE – An organization within the UL family of companies. AGENT or AGENCIES – An individual or company (corporation) designated by another company to act on behalf of an Applicant (see also APPLICANT). “AL” LISTING, CLASSIFICATION OR RECOGNITION – “Basic” Listing (or other) established in the name of a party (the Listee) other than an Applicant as a result of an Application from the Applicant, and with the authorization of the Listee. AMERICAN NATIONAL STANDARDS – Published Standards submitted to the American National Standards Institute (ANSI) and designated as American National Standards. These are referred to as “ANSI Approved Standards.” APPEALS PROCESS – The process by which a client, who disagrees with a UL decision relating to conformity assessment services, can discuss their views with the involved supervisory UL staff, without jeopardizing their UL relationship. If the matter cannot be satisfactorily resolved at the supervisor's level, an appeal may be made to a higher managerial level and, if necessary, up to the office of the UL President and CEO. If these differences of opinion involving technical interpretations cannot be resolved within the UL enterprise, other avenues of appeal would include the National Institute of Standards and Technology and UL's Technical Appeals Board. APPENDIX – The portion of UL's FUS Procedure containing instructions for the manufacturer and UL's Field Representative concerning specific responsibilities and required tests for products bearing the UL Mark. The Appendix also outlines tests to be conducted on FUS samples forwarded to UL's facilities (see also STANDARDIZED APPENDIX PAGES).


APPLICANT – The company or individual who applies to UL for the certification of a component, product or system. This party contractually assumes the financial responsibility for the cost of the product investigation and Follow-Up Service, and thereby exercises the rights to information obtained as a result of the investigation. APPLICANT FILE – A file of correspondence, reports and data established in the name of an Applicant for a particular product category (see also FILE NUMBER). APPLICANT LISTING (OR OTHER) – Listing (or other) established in an Applicant's name as a result of UL's determination that the product submitted conforms to UL's requirements. Execution of UL's Agreement by the Applicant (and manufacturer, if different) and establishment of Follow-Up Service at the location of manufacture or assembly are required. APPLICATION – A written request for the submittal of a product to UL for investigation to determine the eligibility of the product for Listing (or other) and Follow-Up Service, or other services. AUTHORIZATION PAGE – The first page in UL's Follow-Up Service Procedure that authorizes the use of the UL Mark. The Authorization Page contains the name, address and corporate identifier of the Applicant, Listee, and manufacturers, and the UL product category (CCN). CATEGORY CONTROL NUMBER (CCN) – An alphanumeric system used to designate and identify individual product categories covered by UL's Listing Information System (LIS). CATEGORY RESPONSIBILITY (CTR) SYSTEM – An electronic database that documents the responsible staff for each UL product category (CCN) which includes the Primary Designated Engineer (PDE), the Regional Designated Engineer(s) (RDE) and the Designated Engineer(s) (DE) at each facility within the UL family of companies that is involved with the certification of products intended for the UL Mark under the specific CCN. CB SCHEME – A system to facilitate international trade by establishing mutual acceptance of test reports in defined product categories among safety certification organizations in participating countries. UL participates in the CB Scheme for specific product categories. CERTIFICATE OF COMPLIANCE – A certificate issued by UL indicating that a product has been Listed (or other) and is eligible to bear the UL Mark. This certificate can facilitate acceptance of UL certified products and is issued only to the Applicant responsible for the product.


CERTIFICATE OF CONFORMITY ASSESSMENT – A certificate similar to a Certificate of Compliance except that it may be issued to third parties (i.e., exporters, trade companies and distributors) or Subscribers. CERTIFICATE SERVICE – A service applicable to field-installed systems consisting of Listed products, or to specific quantities of certain products intended for use at specified locations, when it is impractical to apply the UL Mark to the product. CERTIFICATION MARK – A generic term intended to include the UL Listing Mark, Classification Mark, Recognized Component Mark and Recognized Markings. Authorized use of a UL certification mark by a manufacturer is the manufacturer's declaration that the product was produced according to the UL requirements in effect at the time of manufacture and subject to UL's Follow-Up Service. CLASSIFICATION MARK – This UL Mark consists of the following elements: the UL symbol, the word “CLASSIFIED” above the UL symbol, the product name, a statement on or in connection with the product delineating the nature and extent (limitations) of UL's certification, and a control number. CLASSIFICATION REPORT – The report of a product investigation resulting in the establishment of UL Classification and Follow-Up Service applicable to a product. CLASSIFICATION SERVICE – A service whereby UL determines that a manufacturer has demonstrated the ability to produce a product that complies with UL's requirements for the purpose of classification or evaluation with respect to one or more of the following: (1) specific risks only, e.g., casualty, fire or shock, (2) performance under specified conditions, (3) regulatory codes, (4) other standards, including international standards, or (5) such other conditions as UL may consider desirable. UL authorizes the manufacturer to use the Classification Mark on products that comply with UL's requirements and establishes Follow-Up Service as a check of the means the manufacturer exercises to maintain compliance with UL requirements. CLASSIFIED PRODUCT INFORMATION PAGE – A page in UL's Listing Information System (LIS) that includes the name of the company authorized to use UL's Classification Mark and the product category that such company has demonstrated the ability to produce in accordance with UL's requirements. The page may also identify the specific products in the category. CLIENT AGENT PROGRAM (CAP) – A program that evaluates the capabilities, quality processes and effectiveness of Agencies that perform administrative and/or engineering work as representatives of UL clients. These are Agents of UL clients – not agents of UL. CLIENT DOCUMENT ACCESS (CDA) – A service that allows UL clients to electronically access their UL Reports and FUS Procedure documents from a secure website.


CLIENT INTERACTIVE PROGRAM (CIP) – A program that utilizes work conducted by a client as well as third-party test facilities in accordance with national and international accreditation criteria to facilitate the conduct of investigations of products. The types of Client Interactive Programs include Witnessed Test Data Program (WTDP), Client Test Data Program (CTDP), Third Party Test Data Program (TPTDP), Compliance Management Product Assurance Program (COMPASS) and Total Certification Program (TCP). CLIENT TEST DATA PROGRAM (CTDP) – A CIP program whereby tests are conducted by client personnel at client facilities, both of which have been assessed and determined to conform to required UL criteria. CTDP data utilized by UL is subject to review and audit. COMMERCIAL INSPECTION AND TESTING SERVICES (CITS) – UL Field Representatives and engineers perform specific inspections for Authorities Having Jurisdiction (AHJs), government officials, industry groups and others. Commercial Inspection and Testing Services are available for retailers, buyers, distributors, manufacturers, importers and exporters, and others who require their sources or vendors to have products inspected before shipment. These services include Factory Assessment Inspections, First Article Inspections, and other inspections and/or tests as specified by the retailer or manufacturer. These services can be conducted at a factory or outside the factory, such as in a warehouse. CITS investigation does not result in UL Listing (or other) of a product. COMPLEMENTARY LISTING, RECOGNITION AND CLASSIFICATION PROGRAM – A program under which a product may be eligible for Listing, Classification or Recognition under more than one category, provided that the only differences between the product descriptions covered under the different categories are the Subscriber and product markings. COMPLETION DATE – The estimated date assigned to an active project by which Conformity Assessment Services reasonably anticipates completion of investigation of the product and release of the published results to the Applicant. Completion dates are subject to extension based upon all applicable circumstances. COMPLIANCE MANAGEMENT AND PRODUCT ASSURANCE (COMPASS) – A CIP program that permits qualified Applicants to conduct part of a product investigation and provide appropriate product descriptions and test data for UL verification through review and audits. COMPONENT – A portion of a product that is subject to separate test performance and/or construction requirements in addition to those applied to it during the complete product investigation. A component may be either Listed, Recognized, or described as an Unlisted Component.


CONDITIONS OF ACCEPTABILITY (C of A or C/A) – The limitations and conditions for end-product use of a component based on the investigation of the component covered by a Report. Conditions of Acceptability are itemized in the Report of a Recognized or Unlisted Component. CONFORMITY ASSESSMENT – An activity concerned with determining that a product, service or process complies with relevant requirements. CONFORMITY ASSESSMENT SERVICES (CAS) – UL staff responsible for carrying out conformity assessment activities. CONSUMER ADVISORY COUNCIL (CAC) – A group of individuals selected by UL as representatives of organized consumer groups, representatives of mail order and retail stores who have knowledge of and reflect a close concern for consumers, representatives of government who have responsibilities involving consumers, and persons formerly associated with public safety activities. The purpose of the CAC is to advise UL in establishing levels of safety for consumer products, to provide additional user field experience and information in the area of product safety, and to assist in educating the general public in the limitations and use of specific consumer products. CONTENT GROUP – The DMS name used for a collection of document files having reasonably consistent content and/or singularity of purpose (e.g., description, test record). CONTROL NUMBER – One of the required elements of a UL certification mark. The control number is assigned by UL. Dependent upon the type of product and type of Follow-Up Service, the control number may be changed on a regular schedule. It may be numeric or alphanumeric. CORPORATE IDENTIFIER – A numeric code established by UL for each Applicant, Listee and manufacturing location. COST LIMIT – The cost specified on UL's quotation as the estimated maximum charges for technical and support staff services required to perform the work involved for a project. Travel and living expenses, special equipment charges, and materials may not be included in the cost limit and they are separately charged. COUNCIL BULLETIN – A bulletin distributed to members of one or more of UL's Councils to solicit comments from or to advise them concerning UL's actions with regard to a particular product or product category. COUNCIL REPORT – A report of a specific product investigation prepared for the purpose of seeking advice and comment from one or more of UL's Councils, and to apprise Council Members of new developments in a particular product category.


CUSTOMER RELATIONSHIP MANAGEMENT (CRM) – An application used for strategies, methods, software and other web-based capabilities to help an organization organize and manage customer relationships. CUSTOMER SERVICE PROFESSIONALS (CSP) – UL staff that interface with customers for the submittal of products for conformity assessment services. DEPOSIT AGREEMENT FOR PRODUCT SUBMITTAL – An agreement between UL and an Applicant that waives the policy of paying a preliminary deposit for each product submittal. “DESCRIPTION” SECTION – A portion of the FUS Procedure identified as a numbered section and containing the specific description of one or more certified products or systems. This Section includes written text supplemented by photographs, drawings, etc., to define product features that affect compliance with the applicable requirements. DESIGNATED ENGINEER (DE) – The engineer located at each UL office that handles submittals of a specific product category and who coordinates the activities of a team or group conducting product investigations, particularly with regard to interpreting requirements and developing new and revised requirements (see also PRIMARY DESIGNATED ENGINEER). DOCUMENT MANAGEMENT SYSTEM (DMS) – A system to control processes for organizing, storing, revising, tracking, and accessing electronic documents. EFFECTIVE DATE – The calendar date when the published requirements contained in a UL Standard are to be applicable to all UL certified products included in the product category covered by the published requirements. UL certification is withdrawn for those products that have not been found to comply with the applicable requirements on the Effective Date. ELECTROMAGNETIC COMPATIBILITY (EMC) TESTING – The testing of a device or system to function without error in its intended electromagnetic environment, or the evaluation of a device or system for electromagnetic emissions that could interfere with the normal operation of another device or system. ENERGY VERIFICATION SERVICE – UL certification service for electric motors, lighting products, household appliances, heating and cooling equipment, and other types of energy-consuming products that verifies the energy efficiency of these devices in accordance with the requirements of the US and Canadian regulations for energy efficiency.


ENGINEERING CONSIDERATION – The portion of a FUS Procedure “Description” section that is generally not intended for use by Field Representatives. This is a record of items that were considered in the investigation and that may require subsequent consideration by Conformity Assessment Services. ENGINEERING COUNCIL – A group of experts selected by UL consisting of individuals having enforcement authority in the public safety field, government officials having responsibility for establishing safety standards, and others having special knowledge and experience in the specific areas of interest. These Councils include Security Systems, Electrical, Environmental and Public Health, Fire Protection and Gas Products (see also CONSUMER ADVISORY COUNCIL, FOLLOW-UP SERVICES COUNCIL and MANAGEMENT SYSTEMS ADVISORY COUNCIL). ENVIRONMENTAL AND PUBLIC HEALTH SERVICES (EPH) – A UL certification service that covers products and materials such as food service equipment, drinking water additives, drinking water system components and plumbing products evaluated for compliance with environmental and public health-effects standards. EQUIVALENCY CLAUSE – A paragraph included in the Foreword of UL Standards for Safety to permit acceptance of materials or forms of construction which are not detailed in the Standard, provided that they are not in conflict with the published requirements, and that they maintain a level of safety substantially equivalent to that contemplated by the Standard (see also IMPAIRMENT CLAUSE). FACILITY REGISTRATION – Registration of facilities whose quality systems conform to internationally recognized quality assurance standards, such as the International Organization for Standardization ISO 9000 Series of Standards. FACT-FINDING REPORT (INVESTIGATION) – A report of an investigation of the features and properties of a product, assembly or system undertaken by UL for the purpose of providing an Applicant with a means for seeking amendment of a nationally recognized installation code or standard. FACTORY IDENTIFICATION – A distinctive marking applied by a manufacturer to a product produced at more than one factory to identify the factory in which the product was produced. FACTORY INSPECTION – Audits conducted by UL's Field Representatives at a manufacturer's facility where Listed (or other) products are produced for the purpose of factory surveillance under UL's Follow-Up Service Program (see also FOLLOW-UP SERVICE PROGRAM). FACTORY PRODUCTION INSPECTION (FPI) – Similar to an IPI, except the inspection is conducted by a UL engineer for select product categories (e.g., audio/video products).


FIELD COMPLIANCE SYSTEM – A Lotus Notes database developed to track the life cycle of Variation Notices, Procedure Error Reports and Inspection Reports. Data pertaining to the resolution of these compliance reports is entered into this database by each UL office and is accessible throughout UL. FIELD EVALUATION SERVICE – A UL service for evaluating an installed product that has not been previously investigated by UL, or for a UL Listed product that has been modified in the field. Field evaluations are limited to the features and characteristics that can be evaluated at the installed site without damage to the product. FIELD INSPECTION SERVICE – A UL service for the field inspection of a product that has qualified for UL's Listing or Classification Mark, but that is not identified with a UL Mark to indicate compliance with UL's requirements. FIELD OPERATIONS MANAGEMENT/MANAGER – UL staff responsible for management and oversight of staff primarily involved in conducting audits on products at manufacturing facilities through UL's Follow-Up Service. FIELD REPORT – Information directed to UL in connection with products bearing a UL Mark that have allegedly malfunctioned during use or are reported to not be eligible to bear the UL Mark. FIELD REPORT PROGRAM – A program that involves the processing of field reports by UL's Field Report Group that culminates in a resolution of the report. FIELD REPRESENTATIVE – UL staff whose primary responsibility is to conduct conformity assessment audits on products at manufacturing facilities through UL's Follow-Up Service Program. FIGURE – A photograph or drawing of a product or part under consideration for Listing (or other) that depicts the critical features or components; its main purpose is to assist the Field Representative under UL's FUS Program. A Figure is always identified by a “Fig.” number and is accompanied in the UL Report and/or FUS Procedure by descriptive text on adjacent pages (see also ILLUSTRATION). FILE NUMBER – An alphanumeric designation assigned by UL to identify a file for an Applicant within a specific product category. All UL Reports include the file number at the top of each page. The number shall be referenced in all correspondence with UL concerning that product category. FIRE EQUIPMENT SERVICES (FES) – A UL certification service for fire service equipment such as pumpers, aerial ladders or ground ladders that are evaluated for safety at a manufacturer's facility or at a fire department.


FLEX JOB – A UL new work investigation for an Applicant file initiated by a project handler at an office other than the Responsible Office for the file. FOLLOW-UP INSPECTION INSTRUCTIONS (FUII) – Specific instructions and responsibilities applicable to UL's Follow-Up Service Program. FUIIs are generally issued when the UL Standard is included in the Procedure. FUIIs are the same for all manufacturers within a particular product category. FOLLOW-UP SERVICE COUNCIL – A group of individuals selected by UL that include representatives of manufacturers, insurance groups, government officials and others, who have a broad knowledge of quality assurance procedures and methods related to UL's Follow-Up Service Programs. FOLLOW-UP SERVICE PROCEDURE – A document issued by UL upon determination that a product is eligible for the UL Mark. The document is loaned to a manufacturer for use by the manufacturer and UL's Field Representative. It contains requirements and other provisions and conditions regarding the UL certified product, the use of the UL Mark on the product and the conduct of Follow-Up Service. FOLLOW-UP SERVICE PROGRAM – The sampling, inspections, tests or other measures taken by UL as a check on the means that a manufacturer exercises to determine compliance of UL certified products with the applicable UL requirements. Examination and testing is generally conducted at the manufacturer's facilities, but may also be conducted at UL's facilities on samples selected from the factory, the open market or elsewhere. UL's Follow-Up Service Program is not intended to supplement or substitute for the Manufacturer's Quality Assurance System. GENERAL COVERAGE PROGRAM – A UL program for clients that manufacture products in specific categories (CCNs) where all or part of a UL Standard is included in the UL Follow-Up Procedure. “GENERAL” SECTION – A section of a FUS Procedure containing descriptions, requirements and/or specifications that are common to all products covered by the entire Procedure volume. It supplements the detailed information included in each “Description” section of the Procedure. GLOBAL SUPPORT DATABASE (GSD) – A globally accessible software system used to post and distribute administrative work to clerical UL staff at various UL Support Services Processing Centers around the world for immediate processing. GUIDE INFORMATION PAGE – Descriptive information in UL's Listing Information System (LIS) that can be accessed online at UL's Intranet and Internet websites for each product category. The Guide Information outlines the scope and limitations of UL's certification of the particular product category, the requirements utilized to evaluate the products, and the applicable UL Mark by which the products can be identified.


HAZARD-BASED SAFETY ENGINEERING (HBSE) ANALYSIS – A conformity assessment process to analyze all aspects of product safety in the evaluation of products for performance, installation compatibility, construction specifications, requirements associated with installation codes to help identify where there may be a potential for fire, electric shock or personal injury that may be associated with the product. IECEx SCHEME – A system designed to facilitate international trade by establishing mutual acceptance of test reports in defined hazardous locations product categories among safety certification organizations in participating countries. UL participates in the IECEx Scheme for specific hazardous locations product categories. ILLUSTRATION – The term used to identify a photograph, drawing, booklet, or the like that helps describe a certified product. Each illustration within a UL Report and/or FUS Procedure is identified by a “Fig.” or “ILL.” number. “ILL.” identifies an illustration used in a group filed without accompanying text in the back of a Report or Procedure section (see also FIGURE). IMPAIRMENT CLAUSE – A paragraph included in the Foreword section of a UL Standard for Safety that states that a product complying with the text of the Standard will not be eligible for Listing (or other) Service if the product is found to have features that will impair the results contemplated by the Standard (see also EQUIVALENCY CLAUSE). INACTIVE PROJECT – The status assigned to a project when UL staff requires additional information and/or samples from an Applicant before the project can be completed. When a project's status is inactive, testing or other evaluations are not performed on the project. The Applicant is notified as to what is needed to make the project active. INCREASED INSPECTION PROGRAM – A mechanism used by UL to monitor and evaluate corrective action undertaken by manufacturing facilities that have previously demonstrated an inability to produce products in compliance with UL requirements or otherwise adhere to the terms and conditions of the Follow-Up Service Agreement or L-40 Service Agreement. INDEPENDENT REPORT – A Report whose “Description” is prepared completely independent of the FUS Procedure. INDUSTRY FILE REVIEW – A review of UL certified product files to determine compliance with new and/or revised requirements applicable to a particular product category as a condition of continued certification after the published Effective Date for these requirements.


INITIAL PRODUCTION INSPECTION (IPI) – Inspection of the first production run of a product to ensure that manufacturers of a Listed (or other) product are producing the product in accordance with the requirements in the FUS Procedure. INITIATING OFFICE – The location description of the UL office that made the first contact leading to a sale of a service to a new client, tied to the six-digit Subscriber number. INTEGRATED FIELD SYSTEMS – This system links the field staff with the office staff. It enables the field staff to prepare and submit Inspection Reports, Variation Notices and Procedure Error Reports directly into the Field Compliance System, the database that tracks the life cycles of these documents. INTERMEDIATE APPLICANT PROGRAM – A program that permits UL projects to be established immediately without a preliminary deposit, regardless of a client's current status with UL. This is possible because the Intermediate Applicant will receive all new work invoices for any client whom they serve as Intermediate Applicant and will be directly responsible for payment of all UL invoices relating to this client's project. INTERNATIONAL ELECTROTECHNICAL COMMISSION QUALITY ASSESSMENT SYSTEM FOR ELECTRONIC COMPONENTS (IECQ) – A worldwide certification system designed to facilitate international trade of electronic components. Components certified by an approved manufacturer in one participating country are acceptable to users in all other participating countries without the need for further testing. INTERNATIONAL “emc-MARK” – The mark applied to products when authorized by UL and/or TÜV Product Service GmbH and VDE Testing and Certification Institute of Germany, the Italian Quality Mark Institute (IMQ), the British Approvals Board for Telecommunications (BABT), and Quality Assurance Services Pty. Ltd. (QAS) in Australia. These organizations conduct EMC testing and provide certification in accordance with European, US, Japanese and Australian EMC requirements. Products may be evaluated simultaneously to the requirements of any combination of these four markets for eligibility to bear the International “emc-Mark.” Clients receive an International “emc-Mark” Certificate, valid for one year, as evidence of EMC compliance. INVESTIGATION – The performance of tests and the evaluation of construction criteria by examination (including establishment of criteria, if none exists) to determine the acceptability of a product for certification and the establishment of Follow-Up Service.


ISO 9000 SERIES QUALITY SYSTEM STANDARDS – UL provides registrar services for ISO 9000 certifications. ISO 9000 is the designation of a series of international quality system standards developed by the International Organization for Standardization (ISO). The ISO 9000 Standards are comparable to the American National Standards Institute (ANSI)/American Society for Quality (ASQ) Q9000 Series in the US, the European Norm (EN) 29000 Series in the European Union, and equivalent national standards adopted by other countries. ISO 14000 SERIES ENVIRONMENTAL MANAGEMENT SYSTEM STANDARDS – UL provides registrar services for ISO 14000 certifications. ISO 14001 defines a specification standard for environmental management systems against which an organization can determine its conformance level. ISO 14004 provides a general guideline for the principles, systems and supporting techniques an organization should consider when developing a new or improving an existing system. LAN CABLE PERFORMANCE VERIFICATION PROGRAM – The performance verification program that helps specifiers, distributors and users identify local area network (LAN) cable products that meet nationally recognized safety requirements, as well as industry specifications for quality and performance. LETTER REPORT – A report of a product investigation sent to an Applicant when the results are such that the product is found not to be eligible for UL certification. The Report includes results of examinations and tests, indicates features that do not comply with UL's requirements and usually serves to terminate the project under which the investigation was conducted. LISTED PRODUCT – A product that has been produced under UL's Listing and Follow-Up Service program in accordance with the terms of UL's Service Agreement and that bears the UL Listing Mark as the manufacturer's declaration that the product complies with UL's requirements. LISTEE – The company or individual whose name is used on, or in conjunction with, a product and appears under a product category in one of UL's Product Directories and in a searchable, online database at UL's Intranet and Internet websites. The terms “Classified company” or “Recognized company” are equivalent to Listee and used in relation to the other types of UL services. LISTING INFORMATION PAGE (LIP) – A page on UL's Listing Information System (LIS) that includes the name of the party who has qualified to use UL's Listing Mark and the product category that such party has demonstrated the ability to produce to UL's requirements. The page may also identify the specific products in the category. LISTING INFORMATION SYSTEM (LIS) – An electronic database containing the information on all current Listing (or other) Information Pages.


LISTING MARK – This UL Mark consists of four elements: the UL symbol, the word “LISTED,” the product name, and a control number. LISTING MARK, COMBINATION – A form of the Type L Follow-Up Service Listing Mark. It combines a manufacturer's product nameplate with the four elements of the UL Listing Mark. LISTING MARK, STANDARD – For selected product categories, UL maintains a stock of standard Listing Marks. Standard Listing Marks offer the advantage of immediate availability. LISTING REPORT – The Report of an investigation of a product resulting in the establishment of Listing and Follow-Up Service applicable to the product. LISTING SERVICE – A service whereby UL determines that a manufacturer has demonstrated the ability to produce a product that complies with UL's requirements with respect to reasonably foreseeable risks associated with the product. As part of the service, UL authorizes the manufacturer to use the UL Listing Mark on products that comply with UL's requirements and establishes Follow-Up Service conducted by UL as a check of the means the manufacturer exercises to determine compliance with UL's requirements. LOCAL ENGINEERING SERVICES (LES) – UL staff at various locations who supplement the operation of UL's full-service facilities by conducting on-site product investigations, supervising testing at clients' facilities, writing reports and performing other conformity assessment services. MANAGEMENT SYSTEM ADVISORY COUNCIL – A group selected by UL consisting of suppliers, quality assurance experts, environmental experts, representatives of government and others to provide advice to UL on matters pertaining to management systems registration. MANAGEMENT SYSTEM REGISTRATION SERVICES – Registration of management systems that comply with applicable international or industry standards. UL conducts the required assessments at the client's facilities to determine compliance. MANUFACTURER – A company or individual that maintains and operates the factory facilities where a UL certified product is manufactured or assembled, and where conformity assessment audits are conducted as a part of UL's Follow-Up Service. MANUFACTURER'S QUALITY ASSURANCE SYSTEM – The portion of a manufacturer's Production Compliance Program that may include in-process controls, production line inspections, tests and sampling. This program is under the supervision of the manufacturer and subject to UL audit.


MARKING – Information provided on or in connection with a product consisting of the UL Listing Mark, Classification Mark or Recognized Marking, and other required markings and information, such as company identification, product designation, ratings, warnings, etc. MODEL INFORMATION PAGE – A page in UL's Listing Information System (LIS) that defines the critical information for each product category that must be included on each Listing (or other) Information Page published under the specific product category. MULTIPLE LISTING, RECOGNITION OR CLASSIFICATION – The publication of the name of a party in UL's Listing Information System (LIS) that may appear on a product that is Listed (or other) for another party. NEW OR UNUSUAL PRODUCT – A product submitted to UL for certification that is considered new or unusual and there are no existing certifications or requirements. NEW WORK PROJECT – The activity performed on a product submitted with a view toward establishment UL certification and Follow-Up Service. The term also includes research and other types of work performed by UL on a contract basis for an Applicant. NEW WORK SAMPLE(S) – The product(s) supplied by a manufacturer for use in conducting a new work project (see also PRODUCTION SAMPLE and PROTOTYPE SAMPLE). NOTICE OF AUTHORIZATION TO APPLY THE UL MARK – UL's authorization to apply the UL Mark which is granted under certain circumstances to an established UL client to expedite the client's use of the UL Mark on products that comply with the applicable requirements for UL certification. ONLINE CERTIFICATIONS DIRECTORY – An electronic database of LIS accessible on UL's website. OUTLINE OF INVESTIGATION – A published document that contains UL's requirements that are used to certify a product when a published Standard is not available. POWER SUPPLY CORD ASSURANCE PROGRAM (POCAS) – A UL program to permit the shipment of products (from the factory) without detachable power supply cords when such power supply cords are intended to be added at a remote distribution point. The program is based on UL's evaluation of the manufacturer's quality control system to provide each product with the correct power supply cord. PRACTICAL APPLICATION GUIDELINES ONLINE SERVICE (PAGOS) – An online source of reference for providing guidance for the application of the requirements of specific UL Standards for Safety.


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PRELIMINARY DEPOSIT – An advance payment made by an Applicant <strikeout>with an Application Quotation or the Request for Payment of Preliminary Deposit (RPPD). PRELIMINARY INVESTIGATION – The investigation of sample products or portions thereof, product drawings or similar information to determine compliance with UL's requirements without an Applicant's formal commitment to apply for UL certification. UL has no commitment to provide certification as a result of a preliminary investigation. PRIMARY DESIGNATED ENGINEER (PDE) – UL's global technical expert for the assigned product categories who is responsible for driving integrity, global consistency and engineering quality throughout all UL operations in the UL family of companies. PRIVATE LABELING SERVICES (PLS) – See MULTIPLE LISTING SERVICE. PROCEDURE REPORT – A Report whose Description portion is an exact copy of a Description Section of the FUS Procedure, with the pages having composite headings to identify them for inclusion in both the Report and Procedure files. PROCEDURE VOLUME – A numerically identified portion of the FUS Procedure that includes all the Description Sections pertaining to the products manufactured at a specific factory or group of factories together with an appropriate Authorization Page, Appendix, Section General, etc. PROCESS A – A process for project work that focuses on non-engineering administrative tasks. PROCESS B – A process for projects that require testing and engineering involvement to standardize the processing of work. PRODUCT – An appliance, device, equipment or material (or a system or assembly of the foregoing) that falls within the scope of UL's certification. PRODUCT CATEGORY – A generic grouping of products having common functional and/or design features that facilitates the application of uniform requirements as the basis of UL certification. PRODUCT DIRECTORY – A publication issued by UL that contains the names of companies authorized to use a UL Mark on, or in connection with, products that comply with UL's requirements. Online Certifications Directory information is available on UL's website. PRODUCTION SAMPLE – A product made at a factory using regular production facilities and techniques, as opposed to units produced as prototypes for engineering evaluation purposes (see also NEW WORK SAMPLE and PROTOTYPE SAMPLE).


PROJECT CONTROL SYSTEM (PCS) – A computer-based system that automatically links engineering work load measurements with client billing for new work projects. PROJECT HANDLER – The individual responsible for the conduct of a product investigation through its completion. PROJECT NUMBER – The alphanumeric designator assigned to a specific investigation (project) conducted by UL, for example, 00ME12345. This number is referenced in UL correspondence together with the file number during an investigation. PROPOSED STANDARD – A proposed set of requirements for a particular product category that has been distributed to interested parties for review and comment. PROTOTYPE SAMPLE – A product that has not been made using production tooling or that has been selected from a carefully controlled lot, or limited production run, as opposed to a sample selected from a regular production run of the product (see also NEW WORK SAMPLE and PRODUCTION SAMPLE). PUBLIC NOTICE – A warning notice issued by UL in the interest of public safety. Use of counterfeit or unauthorized UL Marks on products or cartons, use of UL Marks on extremely dangerous products or products that involve an unsuspected hazard, or the use of UL Marks on products that deviate from UL's requirements may also prompt UL to issue a Public Notice warning of these situations. QS 9000 QUALITY SYSTEM STANDARD – To obtain greater consistency in supplier quality system requirements, Ford, DaimlerChrysler and General Motors developed and published their own standard titled “Quality System Requirements, QS 9000.” UL provides registrar services for QS 9000 certifications. QS 9000 encompasses the ISO 9000 Series requirements and incorporates additional automotive specific provisions. Internal and external suppliers of production materials, production or service parts, or heat treating/finishing services to the three automotive manufacturers (and several truck manufacturers) may be required to demonstrate conformance to QS 9000. In addition, firms are assessed to evaluate their competence in meeting sector-specific requirements, which include the Production Part Approval Process (PPAP), Continuous Improvement and various Manufacturing Capabilities. RECEIVING ASSESSMENT AND PARTS IDENTIFICATION PROGRAM (RAPID) – A program that provides a client with internal traceability of unmarked components used in the assembly of a product. RECOGNITION REPORT – A Report of an investigation of a component that results in the establishment of UL's Recognition and Follow-Up Service.


RECOGNITION SERVICE – A service whereby UL determines that a manufacturer has demonstrated the ability to produce a component for use in an end product that complies with UL's requirements. It takes into account the performance and constructional characteristics of such end product insofar as this can be determined and the areas that require additional consideration for application of the component to the product. UL authorizes the manufacturer to use the UL Recognized Marking on components that comply with UL's requirements and establishes a Follow-Up Service conducted by UL as a check of the means the manufacturer exercises to determine compliance with UL's requirements. RECOGNIZED COMPONENT – A part or subassembly covered under UL's Recognition Service and intended for factory installation in UL certified products. Recognized Components are incomplete in certain construction features or restricted in performance capabilities and not intended for separate installation in the field, rather they are intended for use as components of incomplete equipment submitted for investigation by UL. Final acceptance of the component in the complete equipment is dependent upon its installation and use in accordance with all applicable use conditions and ratings noted (1) in the component report issued by UL, (2) in the Guide Information and (3) in the individual client's Recognized Component Information Page. RECOGNIZED COMPONENT INFORMATION PAGE – A page on UL's Listing Information System (LIS) that includes the name of the party who has qualified to use UL's Recognition Mark, the product category, specific identification of the components which the manufacturer has demonstrated the ability to produce to UL's requirements, and a description of the Recognized Marking and any other required markings. RECOGNIZED MARKING – The marking that a component manufacturer is authorized to apply to a component manufactured under UL's Recognition Service. It consists of the Recognized company identification/name and catalog number, model number or other designation. The UL Recognized Component Mark ( ) may be used in conjunction with the Recognized Marking. REMOTE DATA ENTRY DATABASE (RDED) – A globally accessible software system used to post and distribute requests for revisions and updates to UL's Client Information System (CIS) to clerical UL staff at various UL Support Services Processing Centers around the world for immediate processing. REPACKAGED PRODUCTS – Products repackaged from bulk lots of UL Listed (or other) products. Repackagers of such products may apply for authorization to use a UL Marking on their packages under the Repackaged Products program. REQUIREMENTS – The criteria used by UL as the basis for establishing UL certification of a product, and for authorizing the use of the UL Mark.


RESPONSIBLE OFFICE – An office that has primary client interface responsibility for handling new work and FUS-related activities for a client file. REVIEWER – UL staff having technical competency to review the entire project for an investigation and determine compliance with all requirements needed to authorize the UL Mark as indicated by the reviewer's name in the certification Report. The reviewer for a project shall be different from the project handler. REVIEWING OFFICE – An office that has technical review responsibility based on the technical competency of the office staff with respect to the product category. SA 8000 SOCIAL ACCOUNTABILITY MANAGEMENT SYSTEM REQUIREMENTS – SA 8000 is an international standard that establishes requirements for workplace management systems. The standard was developed by the Council for Economic Priorities (New York and London) and is accredited by Social Accountability International (SAI). This standard was developed in the late 1990s with input and concurrence from businesses, labor organizations, governments and non-governmental organizations. The requirements are in conformance with those of the International Labor Organization and the United Nations. Although closely modeled on ISO 9000, SA 8000 is not an ISO-series document. SERVICE AGREEMENT – A formal contract signed by a Subscriber and UL that establishes the rights and obligations for the use of the UL Mark and other required markings, and for the conduct of Follow-Up Service. SERVICE FULFILLMENT UNIT (SFU) – An operations unit that carries out UL's conformity assessment services. SIGNIFICANT INTERPRETATION (SI) – The decision to apply or not to apply a requirement that will result in an impact to existing UL certified products or that will have an impact on future submittals; or clarification that better defines a requirement for future applications. An SI decision usually requires a Standards revision. SP VOLUME – Special volume of a Procedure that describes one or more Unlisted Components for use in an Applicant's basic products. SPECIAL SERVICES – An agency, association, group, company or individual may initiate a project for special services that does not result in UL certification. Such requests may include, but are not limited to: adjunct testing, evaluation or inspection that is supplemental to but not essentially a part of UL certification. SPLIT INSPECTION – A special factory inspection program that is used when a manufacturing process precludes a complete product inspection at a single location.


STANDARD FOR SAFETY – Criteria used by UL as the basis for determining the eligibility of a product to bear the UL Mark. For information on ordering UL Standards for Safety, visit the UL StandardsInfoNet. STANDARDIZED APPENDIX PAGES (SAP) – Pages that include specific instructions and responsibilities applicable to the Follow-Up Service Program. SAPs are the same for all manufacturers within a particular product category. STANDARDS – The written minimum requirements by which a product, service or process is evaluated. STANDARDS BULLETIN – A document containing proposals for issuance or revision of a UL Standard for Safety that is distributed for review and comment. STANDARDS TECHNICAL PANEL (STP) – A group of individuals or organizational members representing a balanced variety of interests formed to review UL Standards proposals and meet with UL to discuss standards-related issues. STRATEGIC BUSINESS UNIT (SBU) – A business unit that has the potential for significant growth and has a General Manager to develop and manage business opportunities for a particular customer-focused industry or service. SUBCONTRACTOR – An individual or body not part of the UL family of companies who performs work under a formal, written contract that is part of a product certification program. SUBMITTAL – The process taken by an Applicant for a product investigation by UL with the intent to obtain UL certification of a product and establishment of Follow-Up Service. Such process includes providing initial detailed information regarding the product to be investigated, and providing the necessary test samples, test data, etc., to enable a project to be opened and the investigation to be established. SUBSCRIBER – A general term used to identify a company or individual who has entered into a contractual relationship with UL as a user of one or more of the types of services available from UL (see also APPLICANT, LISTEE and MANUFACTURER). SUPERVISING INSPECTORATE (SI) – A national organization responsible for the evaluation, surveillance and supervision of all procedures that assess conformance to IEQ System requirements. UL serves as a National Supervising Inspectorate in the IECQ System operating in the US (including areas of Canada and Mexico that are located in proximity to US borders) and Taiwan.


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TEMPORARY FOLLOW-UP SERVICE PROCEDURE – A product description sent to UL's Field Representative as a temporary inspection document providing the authorization required to permit a manufacturer to use the UL Mark on products that comply with the description prior to the issuance of the final Follow-Up Service Procedure document. TEST RECORD – The portion of a UL certification Report that describes the test methods used and the results obtained during investigation of a product. THIRD-PARTY TEST DATA PROGRAM (TPTDP) – The conduct of tests at third-party test facilities and by personnel that have been assessed by UL under a laboratory quality program and determined to be capable of performing these tests. Test data utilized by UL are subject to review and audit. The third-party test facility may be under contract with either the client or UL. TOTAL CERTIFICATION PROGRAM (TCP) – A Client Interactive Program that provides a means for clients to reduce the concept to market time line for products by integrating the product certification process with the design, development and manufacturing processes under a comprehensive quality control program supervised by UL. TYPE L SERVICE – A form of Follow-Up Service applicable to products or systems for which UL conducts FUS factory inspections on the basis of the number of UL certification marks being used by a manufacturer on a product or system. TYPE R SERVICE – A form of Follow-Up Service applicable to products or systems for which UL conducts FUS factory inspections on a periodic calendar basis with a minimum of four inspections per year. UL FAMILY OF COMPANIES – Underwriters Laboratories Inc. and its affiliates. UNLISTED COMPONENT – A component used in a Listed (or other) product which is separately investigated for a product manufacturer as a component of the complete product using appropriate requirements applicable for Listing (or other) of the part, but for which no published recognition is requested. VARIATION NOTICE (VN) – A document used by UL's Field Operations to record observed differences between a product or manufacturing process and a description in a FUS Procedure. WARNING MARKING – Marking requirements that provide practical safeguards against known and reasonably foreseeable risks inherent in the use or misuse of products submitted for Listing (or other). These warnings may take the form of special markings to limit or restrict the conditions under which the product may be installed or used, or warnings to the user regarding certain risks pertaining to normal use or reasonably foreseeable misuse of the product.



WITNESSED TEST DATA PROGRAM (WTDP) – A Client Interactive Program where tests are conducted at client or third-party test facilities under the supervision of UL staff. Third-party test laboratories <strikeout>must</strikeout> <approved> are required to</approved> enter into a confidentiality agreement with UL or the client (see THIRD-PARTY TEST DATA PROGRAM). WORK COMPLETED PROJECT – A project of a limited nature requiring only minor work in connection with the UL certification of a product. The project is usually completed on the same day that it is opened. c:\CAM\glossary_net.pdf

glossary of ul terms - 4urplaceauthorized use of a ul certification mark by a manufacturer is the...

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