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Asset Management Services Improve Your Reliability and Bottom Line Performance
Allen-Bradley, Asset Management Program, Installed Base Evaluation, Listen.Think.Solve, Rockwell Automation and Rockwell Software are trademarks of Rockwell Automation Inc.Trademarks not belonging to Rockwell Automation are property of their respective companies. Services vary by region.
Publication GMSA-BR001C-EN-P – Novemeber 2014 Copyright ©2014 Rockwell Automation, Inc. All Rights Reserved. Printed in USA.Supersedes Publication GMSA-BR001B-EN-P – January 2012
A Holistic Approach to Asset Management
Today, you’re expected to do more with less –
less staff, budget and time. To help meet your
key performance indicators and profitability
goals, a proven game plan is key.
Rockwell Automation offers holistic, scalable
asset optimization solutions tailored to your
specific needs. From individual, vendor-agnostic
product repairs to comprehensive storeroom,
spare parts and repair management solutions,
the Rockwell Automation asset management
portfolio helps enhance the performance of
your entire production environment.
With over 100 years of experience in
optimizing factories for operational excellence,
Rockwell Automation will partner with you
to help you understand and prioritize your
issues. Our strategic maintenance consultative
approach enables data-driven decisions, and
the implementation of solutions that extend
the lifecycle of your assets.
Maximize Your Automation Investment
Rockwell Automation Services & SupportGlobal Support. Local Address. Peace of Mind.Providing the resources you need, when and where you need them, Rockwell Automation has an integrated, global network of ISO-certified repair centers, exchange hubs, field service professionals, IACET-recognized training centers, certified technical phone support centers and online tools.
www.rockwellautomation.com/go/services
Visit the Rockwell Automation Support Center at www.rockwellautomation.com/knowledgebase for technical information and assistance, plus:
• View technical/application notes • Subscribe for product/service email notifications
• Obtain software patches • Submit a Question, Live Chat, Support Forums and more
Visit Get Support Now at www.rockwellautomation.com/go/support to select your country and find your local support information.
MRO Demand Management
• Comprehensive asset management planning
• Reliability services
• Warranty tracking
• Quick access to global spare parts inventory
Lifecycle Extension & Migrations
• Installed Base Evaluation™
• Pinpoint obsolescence risk
• Tools and Lifecycle support service agreements to mitigate production risk
Network & Security Services
• Control system lifecycle services
• Manage network convergence
Security technology, policies and procedures services
Safety Services
• Safety assessments and remediation
• Safety design, integration and validation services
Meet Your Everyday Technical NeedsRemote Support & Monitoring
• Real-time product, system and application-level support
• Unlimited online resources and tools
• Live chat and support forums
• Secure equipment monitoring, alarming and diagnostics
Training Services
• Instructor-led and computer or web-based courses
• Virtual classroom
• Training assessments
• Workstations and job aids
OnSite Services
• Embedded engineering
• Preventive maintenance
• Migrations and conversions
• Start-up and commissioning
Repair Services
• Product remanufacturing
• Repair services on a full range of industrial automation brands and products
• Annual repair agreements
Supporting You Globally
• 2,500 Services & Support employees globally
• $100 million in exchange inventory
• Ten remote support centers globally
• Eighteen remanufacturing and repair centers globally
• Nine parts exchange hubs globally
• More than 300 dedicated distributors supporting you globally, with over 1,500 locations
• Flexible service agreements that are easy and cost-effective to implement
Asset Management Services Improve Your Reliability and Bottom Line Performance
Allen-Bradley, Asset Management Program, Installed Base Evaluation, Listen.Think.Solve, Rockwell Automation and Rockwell Software are trademarks of Rockwell Automation Inc.Trademarks not belonging to Rockwell Automation are property of their respective companies. Services vary by region.
Publication GMSA-BR001C-EN-P – Novemeber 2014 Copyright ©2014 Rockwell Automation, Inc. All Rights Reserved. Printed in USA.Supersedes Publication GMSA-BR001B-EN-P – January 2012
A Holistic Approach to Asset Management
Today, you’re expected to do more with less –
less staff, budget and time. To help meet your
key performance indicators and profitability
goals, a proven game plan is key.
Rockwell Automation offers holistic, scalable
asset optimization solutions tailored to your
specific needs. From individual, vendor-agnostic
product repairs to comprehensive storeroom,
spare parts and repair management solutions,
the Rockwell Automation asset management
portfolio helps enhance the performance of
your entire production environment.
With over 100 years of experience in
optimizing factories for operational excellence,
Rockwell Automation will partner with you
to help you understand and prioritize your
issues. Our strategic maintenance consultative
approach enables data-driven decisions, and
the implementation of solutions that extend
the lifecycle of your assets.
Maximize Your Automation Investment
Rockwell Automation Services & SupportGlobal Support. Local Address. Peace of Mind.Providing the resources you need, when and where you need them, Rockwell Automation has an integrated, global network of ISO-certified repair centers, exchange hubs, field service professionals, IACET-recognized training centers, certified technical phone support centers and online tools.
www.rockwellautomation.com/go/services
Visit the Rockwell Automation Support Center at www.rockwellautomation.com/knowledgebase for technical information and assistance, plus:
• View technical/application notes • Subscribe for product/service email notifications
• Obtain software patches • Submit a Question, Live Chat, Support Forums and more
Visit Get Support Now at www.rockwellautomation.com/go/support to select your country and find your local support information.
MRO Demand Management
• Comprehensive asset management planning
• Reliability services
• Warranty tracking
• Quick access to global spare parts inventory
Lifecycle Extension & Migrations
• Installed Base Evaluation™
• Pinpoint obsolescence risk
• Tools and Lifecycle support service agreements to mitigate production risk
Network & Security Services
• Control system lifecycle services
• Manage network convergence
Security technology, policies and procedures services
Safety Services
• Safety assessments and remediation
• Safety design, integration and validation services
Meet Your Everyday Technical NeedsRemote Support & Monitoring
• Real-time product, system and application-level support
• Unlimited online resources and tools
• Live chat and support forums
• Secure equipment monitoring, alarming and diagnostics
Training Services
• Instructor-led and computer or web-based courses
• Virtual classroom
• Training assessments
• Workstations and job aids
OnSite Services
• Embedded engineering
• Preventive maintenance
• Migrations and conversions
• Start-up and commissioning
Repair Services
• Product remanufacturing
• Repair services on a full range of industrial automation brands and products
• Annual repair agreements
Supporting You Globally
• 2,500 Services & Support employees globally
• $100 million in exchange inventory
• Ten remote support centers globally
• Eighteen remanufacturing and repair centers globally
• Nine parts exchange hubs globally
• More than 300 dedicated distributors supporting you globally, with over 1,500 locations
• Flexible service agreements that are easy and cost-effective to implement
Rockwell Automation Asset Management Services
For companies challenged with reducing production costs, Rockwell Automation Asset Management Services offer comprehensive optimization strategies and services to maximize your automation investment. Our asset management solutions are designed to proactively minimize your downtime. Our comprehensive portfolio of services is based on an in-depth knowledge of the plant floor to help you optimize your automation infrastructure on your timeline and within your budget.
Asset Management Services Portfolio
We provide a wide range of asset management services designed to reduce unplanned downtime and improve your bottom line.
Evaluation and Design Processes
Installed Base Evaluation™: One of the first steps in cost reduction is a repairable asset management analysis of your installed base of automation equipment and spares inventory. This data enables migration recommendations and may include a software inventory evaluation.
Lifecycle and Criticality Analyses: Lifecycle management services help identify, mitigate and eliminate automation obsolescence risk.
Storeroom Services: Begin with a storeroom assessment and optimize your inventory practices by setting in place skilled storeroom personnel, management, standard operating procedures/technologies.
Strategic Maintenance and Reliability Improvement Services: Using process risk assessment, this collaborative approach determines the best strategy to optimize your plant assets and implement best-fit asset management solutions such as reliability-centered maintenance.
Implementation, Measurement and Optimization Strategies
MRO Demand Management: Rockwell Automation® Asset Management Program™ provides an embedded resource at your facility to integrate with your maintenance and production teams. We can help increase your productivity and reliability through risk mitigation and effective management of your repair and warranty processes. RAAMP®has documented over $20 million in combined annual cost savings for customers.
Asset Reliability Reporting: Our proprietary software documents repair failure trends and helps you drive corrective actions.
Remanufacturing/Exchange Services: Our remanufacturing process restores failed units, extending equipment life, reducing the number of repairs and maximizing your overall automation investment.
Warranty Management Services: Identify if failed equipment is under warranty,potentially saving you thousands of dollars annually.
Repair Services: Our proven remanufacturing processes and quality standards are applied to the repair of thousands of types and brands of electronic and electro-mechanical products, and supported by a global network of repair facilities.
Vendor-Managed Inventory and Spare Parts Programs: Ensure the availability of your spare parts and stabilize your maintenance budget with a Parts Management Agreement, providing quicker access to the spare parts you need, while reducing operating costs.
InventoryAssuranceSM Service: Comprehensive inspection and pass/fail testing identifies problems and malfunctioning parts are remanufactured.
Annual Repair Agreement: Pay a fixed monthly cost for automation equipment repairs, allowing easier forecasting and helping to reduce total cost of repair and number of repairs.
Services may vary by region. See back cover for other Services & Support offerings.
“Rockwell Automation has supported us with a dedicated asset management professional for repair services, which is now well established and part of our engineering processes. This support on plant maintenance is allowing us to reduce plant downtime and increase output.” A Leading European Manufacturer
Asset management services impact a variety of key performance indicators such as Return on Net Assets (RONA) and Overall Equipment Effectiveness (OEE).
Reduce Downtime and Improve Profitability
As a manufacturer, you require flexible, scalable asset management solutions for the entire plant floor. We use a four-step process to create a customized asset management strategy that will help you avoid downtime, ease staffing burdens and get back online quickly with minimal impact on production. Our goal as your reliability solution partner is to help you reduce your MRO parts spend by as much as 25 percent while improving plant profitability and uptime. Here’s how:
The Rockwell Automation Asset Management Process
Step 1: Evaluate - The first step in cost reduction is an assessment of your current processes for MRO inventory management and maintenance needs. In conjunction with understanding the processes that surround MRO inventory, it is also vital to assess your installed base of automation
equipment and spares inventory, including both Rockwell Automation and other brands of electrical and mechanical equipment. This step provides:• Information necessary to best match critical spares to production and maintenance needs• Risk analysis to identify mitigation priorities• Opportunities to optimize inventory, reduce downtime and Mean Time to Repair (MTTR), minimize inventory costs and improve reliability
Step 2: Design - Identify process efficiencies and areas to improve inventory and production issues. These areas include, but are not limited to: • Storeroom process, layout and design• MRO process redesign including repair, parts
management and warranty tracking system• Reliability-based maintenance• Criticality analysis for obsolescence risk • Development of standard operating procedures and best practices
Step 3: Implement - Implement ROI-driven processes that will improve productivity, lower costs and enable financial predictability. This includes, but is not limited to: • Identifying repair failure trends (location, part and shift) to help drive corrective actions
• Managing and optimizing your inventory practices• Ensuring the availability of your spare parts• Stabilizing your maintenance budget through flexible service agreements• Warranty management • On-site professionals (part- or full-time)
Step 4: Measure & Optimize - Our asset management services impact a variety of key performance indicators (KPIs) such as Return on Net Assets (RONA) and Overall Equipment Effectiveness (OEE). This last step uses measurement and dashboard reporting tools to drive continuous improvement,
helping you to meet business goals such as improved regulatory compliance, faster time to market and reduced production costs.
With Rockwell Automation asset management solutions your organization will be better able to:• Identify critical spare parts• Design a storeroom that provides easy access to those components• Reduce inventory and increase warranty use• Reduce repair and replacement costs• Reduce number of repairs which translates to fewer downtime incidents• Measure against KPIs and provide ROI reports that can be used internally• Drive continuous improvement using asset reliability reporting and further evaluations over time The result: quick access to parts and improved KPIs for OEE and uptimewill improve time to market, all while significantly reducing the cost to produce goods.
Global Support with a Local Address
No matter where your operations are located, we are available near you, in your local language. With 18 repair and remanufacturing centers and nine parts exchange hubs, our global infrastructure, together with our services offerings and manufacturing domain expertise, are designed to quickly and cost-effectively meet your asset management needs.
% Availability x % Performance x % Quality Overall Equipment Effectiveness (OEE)
Plant Revenue - Costs Net Assets Return on Net Assets (RONA)••
Step 1Evaluate
Step 2Design
Step 3Implement
Step 4Measure &Optimize
See inset
United Kingdom
Rockwell AutomationWorld HeadquartersRockwell AutomationRemanufacturing CentersParts/Exchange HubsLektronix Repair CentersSupport & Sales Centers
“A Parts Management Agreement ensures normal operation of equipment across our facilities, reduces the risk of widespread production stoppage, and helps us save significantly on equipment and maintenance expenses.”Kumho Tires, Changchun, China Plant
“We realized an inventory reduction valued at $1.9 million as a result of a storeroom assessment. Our company has increased inventory accuracy from 68 percent to 98.6 percent, helping improve on-time delivery and reducing downtime.” A Leading Heavy Equipment Manufacturer
“We’ve sharpened our focus on reliability-centered maintenance, and have increased
uptime from 75 percent to 85 percent, while reducing repair turnaround time by 40 percent.” A Leading Diesel Engine Manufacturer
Asset Management Services Improve Your Reliability and Bottom Line Performance
Allen-Bradley, Asset Management Program, Installed Base Evaluation, Listen.Think.Solve, Rockwell Automation and Rockwell Software are trademarks of Rockwell Automation Inc.Trademarks not belonging to Rockwell Automation are property of their respective companies. Services vary by region.
Publication GMSA-BR001C-EN-P – November 2014 Copyright ©2014 Rockwell Automation, Inc. All Rights Reserved. Printed in USA.Supersedes Publication GMSA-BR001B-EN-P – January 2012
A Holistic Approach to Asset Management
Today, you’re expected to do more with less –
less staff, budget and time. To help meet your
key performance indicators and profitability
goals, a proven game plan is key.
Rockwell Automation offers holistic, scalable
asset optimization solutions tailored to your
specific needs. From individual, vendor-agnostic
product repairs to comprehensive storeroom,
spare parts and repair management solutions,
the Rockwell Automation asset management
portfolio helps enhance the performance of
your entire production environment.
With over 100 years of experience in
optimizing factories for operational excellence,
Rockwell Automation will partner with you
to help you understand and prioritize your
issues. Our strategic maintenance consultative
approach enables data-driven decisions, and
the implementation of solutions that extend
the lifecycle of your assets.
Maximize Your Automation Investment
Rockwell Automation Services & SupportGlobal Support. Local Address. Peace of Mind.Providing the resources you need, when and where you need them, Rockwell Automation has an integrated, global network of ISO-certified repair centers, exchange hubs, field service professionals, IACET-recognized training centers, certified technical phone support centers and online tools.
www.rockwellautomation.com/go/services
Visit the Rockwell Automation Support Center at www.rockwellautomation.com/knowledgebase for technical information and assistance, plus:
• View technical/application notes • Subscribe for product/service email notifications
• Obtain software patches • Submit a Question, Live Chat, Support Forums and more
Visit Get Support Now at www.rockwellautomation.com/go/support to select your country and find your local support information.
MRO Demand Management
• Comprehensive asset management planning
• Reliability services
• Warranty tracking
• Quick access to global spare parts inventory
Lifecycle Extension & Migrations
• Installed Base Evaluation™
• Pinpoint obsolescence risk
• Tools and Lifecycle support service agreements to mitigate production risk
Network & Security Services
• Control system lifecycle services
• Manage network convergence
Security technology, policies and procedures services
Safety Services
• Safety assessments and remediation
• Safety design, integration and validation services
Meet Your Everyday Technical NeedsRemote Support & Monitoring
• Real-time product, system and application-level support
• Unlimited online resources and tools
• Live chat and support forums
• Secure equipment monitoring, alarming and diagnostics
Training Services
• Instructor-led and computer or web-based courses
• Virtual classroom
• Training assessments
• Workstations and job aids
OnSite Services
• Embedded engineering
• Preventive maintenance
• Migrations and conversions
• Start-up and commissioning
Repair Services
• Product remanufacturing
• Repair services on a full range of industrial automation brands and products
• Annual repair agreements
Supporting You Globally
• 2,500 Services & Support employees globally
• $100 million in exchange inventory
• Ten remote support centers globally
• Eighteen remanufacturing and repair centers globally
• Nine parts exchange hubs globally
• More than 300 dedicated distributors supporting you globally, with over 1,500 locations
• Flexible service agreements that are easy and cost-effective to implement