7/26/2019 Global Security Operations Center Manager

http://slidepdf.com/reader/full/global-security-operations-center-manager 1/3

Global Security Operations Center Manager

 Security Industry Specialists, Inc. SIS  San Jose, CA

Posted 8 days ago in Law Enforcement/Security

The Central Security Control Center (CSC) Manager is an experienced professional who has expertise in

managing people, process and technology in the control room environment, including: shift-based team

leadership, strategic program oversight, effective communication (writing, speaking and presenting) and

policy and procedure development, as well as technical and project management. Specific functional

areas of responsibility and proficiency include: security alarm monitoring principles, dispatching and

coordinating allocation of resources, stakeholder (customers and operational partners) involvement, data-

driven (metrics) reporting, team and task-specific performance assessment, travel safety and security and

critical incident response management. The CSC Manager is responsible for driving process

implementation and refinement, short and long-term project management, cross-team/discipline (control

room and field-services) collaboration, maintenance of internal and external stakeholder relationships and

directly supervises a team of CSC Supervisors. The CSC Manager reports directly to the Director of

Operations.

Specific Duties and Responsibilities

Essential Job Functions

• Oversee the coordinated development and maintenance of policies and procedures related to the CSC

and affected stakeholders

• Lead the CSC team by providing both strategic direction and hands-on guidance to team members in

handling effectively related issues

• Ensure appropriate staffing coverage and alignment of position responsibilities for each shift

• Supervise the implementation of new technologies and business processes within CSC to improve the

efficiency

• Initiate and maintain strategic planning to keep pace with growth of business teams, number of sites and

evolving customer and stakeholder needs; constant improvement of CSC capabilities

• Build, lead, manage, and motivate teams in a dynamic, rapidly-evolving and cross-functional

environment that is centered around the use of people, process and technology to ensure life-safety,

security and resiliency at corporate sites• Ensure compliance with client expectations and policies, monitor assets and make rapid notifications via

mass communication tools to stakeholders

Additional Job Functions

• Provide enterprise detection and coordinated response to physical security, safety and business

continuity events

7/26/2019 Global Security Operations Center Manager

http://slidepdf.com/reader/full/global-security-operations-center-manager 2/3

• Develop and maintain security-services performance metrics and related reports

• Provide assistance to field-based security specialists, site security facilitators, and other stakeholders

• Stay on the front edge of industry best practices relating to control center security management and

related services

Minimum Qualifications and Requirements

• Bachelor’s degree required

• Minimum 10-years of experience in Corporate Security or a similar role in Law enforcement or Military

with at least 2-years leading and managing all aspects of a corporate control center

• Minimum 5-years of experience in a management role in a Law Enforcement, Military, Emergency

Management or Corporate Security Control Room environment

• Extensive experience and knowledge of various access control platforms, video management systems

and incident management applications/software

• Demonstrated effectiveness in managing complex people, process and technical projects

• Excellent analytical and problem-solving skills

• Must have effective time management, communication, technical writing, presentation development,

facilitation, and organizational skills

• Demonstrated expertise in developing, implementing and managing control center programs

• Experience gathering and analyzing data to create useful metrics that support positive change

• Demonstrated ability to manage effectively change and conflict

• Adept at managing crises; provide front-line leadership in coordinating responses to a myriad of crisis

situations

• Must be a dependable team player with strong business acuity, enthusiasm and a positive attitude

• Possess an impeccable work ethic and a high degree of integrity

• Possess general knowledge and understanding of State and Federal Employment laws

Preferred Qualifications

• Masters Degree; preferred degrees include Information Security, Information Technology, International

Affairs/Relations/Business, Emergency Management or related discipline

• Extensive experience using Lenel Enterprise OnGuard

• Certified Protection Professional Certification (CPP)

• Proficiency in Microsoft Office Suite

What we can offer:

• Competitive annual salary - $80,000.00

• Health, Dental and Vision benefits, plus access to dependent coverage and a variety of other benefits

• Eligibility to contribute to a 401k Plan after the first year of employment

• 2 weeks paid vacation

• A dynamic and challenging work environment

7/26/2019 Global Security Operations Center Manager

http://slidepdf.com/reader/full/global-security-operations-center-manager 3/3

Security Industry Specialists, Inc.

Private Patrol Operator #PPO 13936

Private Investigator #PI 28063

About Security Industry Specialists, Inc. SIS:

Security Industry Specialists (SIS) provides security solutions to some of the most recognized companies

and brands in the world. We deliver services that consistently exceed those of our peers. We accomplish

this through innovation, constant process improvement, and through an uncompromising commitment to

hiring, retaining and rewarding the best talent available.