global scrum gathering orlando 2016 | apr -18-2016 lean ... · bringing lean | agile to an...
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© 2015-2016 Just Leading Solutions LLC – May be used for non-commercial purposes with appropriate attribution.
Global Scrum Gathering Orlando 2016 | Apr-18-2016
Fabiola Eyholzer | @FabiolaEyholzer | #SGFLA
Lean | Agile People Operations (Agile HR) – Your Secret to Enterprise Agility
Great vision without great people is irrelevant.
– Jim Collins
© 2015-2016 Just Leading Solutions LLC – May be used for non-commercial purposes with appropriate attribution.
Apr-18-2016Agile HR – Your Secret to Enterprise Agility 3
The Importance of People in VUCA Times
© 2015-2016 Just Leading Solutions LLC – May be used for non-commercial purposes with appropriate attribution.The Importance of People in VUCA Times
Fact is: We live in VUCA times and have to respond to its challenges
Apr-18-2016Agile HR – Your Secret to Enterprise Agility 4
Volatility
Uncertainty
Complexity
Ambiguity
© 2015-2016 Just Leading Solutions LLC – May be used for non-commercial purposes with appropriate attribution.The Importance of People in VUCA Times
Todays currency for competitiveness are: Talent, knowledge & leadership
Apr-18-2016Agile HR – Your Secret to Enterprise Agility 5
© 2015-2016 Just Leading Solutions LLC – May be used for non-commercial purposes with appropriate attribution.The Importance of People in VUCA Times
That makes inspired, empowered, and engaged people the live and soul of thriving organizations
Apr-18-2016Agile HR – Your Secret to Enterprise Agility 6
© 2015-2016 Just Leading Solutions LLC – May be used for non-commercial purposes with appropriate attribution.The Importance of People in VUCA Times
And puts Human Resources on the map like never before
Apr-18-2016Agile HR – Your Secret to Enterprise Agility 7
“People Operations is your secret weapon for bringing lean | agile to an enterprise level.”
Fabiola Eyholzer, Just Leading Solutions
© 2015-2016 Just Leading Solutions LLC – May be used for non-commercial purposes with appropriate attribution.
Apr-18-2016
Realities of HR in Organizations
Agile HR – Your Secret to Enterprise Agility 9
© 2015-2016 Just Leading Solutions LLC – May be used for non-commercial purposes with appropriate attribution.Realities of HR in Organizations
HR is the most misunderstood job family and many things are (unjustly) said about HR
Apr-18-2016Agile HR – Your Secret to Enterprise Agility
HR is too important to be
left to HR.Harvard Business Review
HR lives in a
bubble
HR is too focused on process and is not a “big picture”
person.EIU Survey C-Level Executives
Everyone hates HR.
CBS News
HR people aren't the sharpest tacks in the box.
Fast Company
HR’s job is to be the policy police and
the health ’n’ happiness
patrol.
Anyone can do
HR
HR deals with the soft side of business and is therefore not
accountable.
10
© 2015-2016 Just Leading Solutions LLC – May be used for non-commercial purposes with appropriate attribution.Realities of HR in Organizations
Many people decisions and policies are dictated by hidden forces, especially Finance and Legal
Apr-18-2016Agile HR – Your Secret to Enterprise Agility 11
© 2015-2016 Just Leading Solutions LLC – May be used for non-commercial purposes with appropriate attribution.Realities of HR in Organizations
HR instruments are driven to handle poor performance and mediocrity
Apr-18-2016Agile HR – Your Secret to Enterprise Agility 12
© 2015-2016 Just Leading Solutions LLC – May be used for non-commercial purposes with appropriate attribution.Realities of HR in Organizations
HR instruments must make up for weak managers and uninspiring leaders, costing companies billions
Apr-18-2016Agile HR – Your Secret to Enterprise Agility 13
© 2015-2016 Just Leading Solutions LLC – May be used for non-commercial purposes with appropriate attribution.Realities of HR in Organizations
No more! It is time for People Operations
Apr-18-2016Agile HR – Your Secret to Enterprise Agility 14
© 2015-2016 Just Leading Solutions LLC – May be used for non-commercial purposes with appropriate attribution.
Apr-18-2016
Lean | Agile People Operations
Agile HR – Your Secret to Enterprise Agility 15
© 2015-2016 Just Leading Solutions LLC – May be used for non-commercial purposes with appropriate attribution.Lean | Agile People Operations
Lean | Agile People Ops is about inspiring, engaging & growing talents & building amazing, fun places of work
Apr-18-2016Agile HR – Your Secret to Enterprise Agility 16
© 2015-2016 Just Leading Solutions LLC – May be used for non-commercial purposes with appropriate attribution.Lean | Agile People Operations
Agile People Pros have a strong understanding of 21st century employees and organizations
Apr-18-2016Agile HR – Your Secret to Enterprise Agility 17
© 2015-2016 Just Leading Solutions LLC – May be used for non-commercial purposes with appropriate attribution.Lean | Agile People Operations
They belief in the intrinsic motivation of their people and set the playing field for Type Y employees
Apr-18-2016Agile HR – Your Secret to Enterprise Agility 18
© 2015-2016 Just Leading Solutions LLC – May be used for non-commercial purposes with appropriate attribution.Lean | Agile People Operations
Agility in HR means building a responsive HR organizationas well as providing winning People solutions
Apr-18-2016Agile HR – Your Secret to Enterprise Agility 19
Agile HR Solutions
Agile HR Organization
© 2015-2016 Just Leading Solutions LLC – May be used for non-commercial purposes with appropriate attribution.
Apr-18-2016
Agile People Instruments
Agile HR – Your Secret to Enterprise Agility 20
© 2015-2016 Just Leading Solutions LLC – May be used for non-commercial purposes with appropriate attribution.Agile People Instruments
The traditional HR employee cycle is to hire, inspire, develop, admire, and retire
Apr-18-2016Agile HR – Your Secret to Enterprise Agility
Hire
Inspire Admire
RetireDevelop
Pay & Recognition
Talent Acquisition
Engagement & Flow
Learning & Growth
New Beginnings
21
© 2015-2016 Just Leading Solutions LLC – May be used for non-commercial purposes with appropriate attribution.Agile People Instruments
Talent Acquisition is the cornerstone of building a strong workforce with the ability to thrive in an agile setting
• Utilize Agile in your Employer Branding
• Build a strong Talent Pipeline – and remember your internal talents!
• Replace job descriptions with Value Descriptions and hire People over paper
• Create a winning Talent Acquisition Experience
• Ensure modern means of application and communication are available
• Create clear and transparent process with an appointed people liaison
• Be honest and selfless in your interactions with candidates
• Align interview style and questions to assess agility and team fit
• Let them showcase their ability to perform and thrive in an agile team setting
• Engage team in hiring process and observe collaborative behavior and team fit
• Rock at Onboarding
Apr-18-2016Agile HR – Your Secret to Enterprise Agility 22
Tale
nt
Acq
uis
itio
n
Talent Acquisition
© 2015-2016 Just Leading Solutions LLC – May be used for non-commercial purposes with appropriate attribution.Agile People Instruments
Engagement & Flow are the key to set your talents up for success and inspire and lead them to greatness
• Embed Lean | Agile values into your corporate DNA and built a winning culture
• Open up your organizational structure to meet the demand of a connectednetwork
• Create an inspiring work environment that allows for an optimal workflowand inspires meaning and boosts growth
• Move from traditional performance management to an iterative performance flow
• Shift to iterative, interactive process aligned with your optimal cadence instead of an annual performance management process
• Share understanding of vision, set inspiring goals and clarify expectations
• Empower self-organizing teams to plan and execute and hold them accountable
• Eliminate performance ratings and forced/staked rankings
• Embrace agile Leadership
Apr-18-2016Agile HR – Your Secret to Enterprise Agility 23
Eng
agem
ent
& F
low
Engagement & Flow
© 2015-2016 Just Leading Solutions LLC – May be used for non-commercial purposes with appropriate attribution.Agile People Instruments
Learning & Growth creates personal and professional development in a meaningful, sustainable way
• Embed individual and organizational learning and development into your workflow
• Encourage learning and knowledge sharing
• Create an environment of continuous learning and sharing with open dialogues, social learning and regular (360 degree) feedbacks
• Include interactive learning and modern teaching methods and channels
• Provide access to information, knowledge, and skills
• Offer platforms and toolboxes for interactive learning and sharing
• Experience and Exposure as the new career
• Leaders act as partners and enablers
• Provide unique experiences and growth on a personal and professional level
• Redefine careers in a the world of connected agile enterprises
• Have Talent Scouts and Career Counselors as part of your People Ops
Apr-18-2016Agile HR – Your Secret to Enterprise Agility 24
Lear
nin
g &
Gro
wth
Learning & Growth
© 2015-2016 Just Leading Solutions LLC – May be used for non-commercial purposes with appropriate attribution.Agile People Instruments
Pay & Recognition focuses on a comprehensive reward approach aligned with the drive of agile people
• Reward Solutions
• People usually leave managers not companies or compensation packages
• Compensation should be about making the life of people easier and better
• Enable flexible salary adjustments uncoupled from annual merit rounds
• Provide leaders with necessary data and allow for transparency
• Bonus Approach
• Motivate through mastery, autonomy, and purpose not cash incentive
• Establish value based employee recognition
• Consider team awards and collaborative profit sharing
• Benefits
• Invest in the health and wellbeing of your people
Apr-18-2016Agile HR – Your Secret to Enterprise Agility 25
Pay
& R
eco
gn
itio
n
Pay &Recognition
© 2015-2016 Just Leading Solutions LLC – May be used for non-commercial purposes with appropriate attribution.Agile People Instruments
New Beginnings are embraced as part of agile careers and allow you to build a network of strong ambassadors
• Create a flexible resource planning
• Consider internal talents for vacated positions
• Know your players and consult your talent scouts
• Ensure a full talent pipeline
• Build a strong employer brand
• Avoid hiring freeze situations and steer clear of performance improvement traps
• Be courageous to take separation steps without delay (“Hire slow, fire fast”)
• Consider internal opportunities; if need be separate with integrity and honesty and guide people during the transition (“Don’t burn any bridges”)
• Stay connected and turn leaving talents into winning ambassadors
Apr-18-2016Agile HR – Your Secret to Enterprise Agility 26
New
Beg
inn
ing
s
New Beginnings
© 2015-2016 Just Leading Solutions LLC – May be used for non-commercial purposes with appropriate attribution.
Apr-18-2016Agile HR – Your Secret to Enterprise Agility 27
Agile HR Journey
Agile HR Journey
Agile HR – Your Secret to Enterprise Agility 28
Potential issues are not yet apparent
and HR proceeds as usual
Discrepancies between agile and
corporate HR occur but are dealt with
according to regulations
Transitional instruments allow
to bridge agile teams requests with
corporate HR demands
HR tools are being reinvented to fit the
essentials and culture of successful
lean | agile teams and units
HR organization is redesigned
according tolean | agile values,
principles and practices
1
2
3
4
5
Agile is an individual effort with sporadic
and inconsistent stand-alone solutions and limited interaction
and collaboration.
Agile is applied by multiple teams. They start to display agile
habits and define first standards. Knowledge
sharing occurs gradually.
Agile practices and lean portfolio
management are applied by numerous units. They show agile behavior and deliver
consistent results under emerging agile
governance.
Agile maturity level is elevated and scaling
efforts across multiple units and locations are
successful. Value creation is consistent
and visible throughout the whole
organization.
Lean | agile values & principles are at the
core of the corporate DNA, shaping the
culture, behavior and mindset of the whole
organization. And corporate settings, development and
activities are realigned across all business and
service units.
The need for a new take on HR is closely linked to the Agile Transformation Journey
Apr-18-2016
Agile HR Journey
Agile HR is a reality – Look at the top HR trends 2016
Apr-18-2016Agile HR – Your Secret to Enterprise Agility 29
Jan-20-2016
2016 to welcome the
acceleration of agile adoption
outside IT
Jan-25-2016
HR drives the agile
organization
Dec-1-2015
HR embraces
agile (#1 of 11 HR Trends
for 2016)
Agile HR Journey
We need to invest in Agile HR and the moment is right!
Apr-18-2016Agile HR – Your Secret to Enterprise Agility 30
Agile HR Journey
Trigger | Initiate | Iterate –the typical approach to Agile People Initiatives
Apr-18-2016Agile HR – Your Secret to Enterprise Agility
Agile HR Assessm
ent
Iterate
Plan
Do
Check
Adjust
Trigger
Agile HR Vision
Specific Challenge(s)
ROI Review (Terminate)
Initiate
Backlog Refinement
Train & Educate
Initial Retrospective &
Backlog
Lightweight Business Case
31
© 2015-2016 Just Leading Solutions LLC – May be used for non-commercial purposes with appropriate attribution.
Apr-18-2016Agile HR – Your Secret to Enterprise Agility 32
Agile HR Journey – Some Quick Tips
Agile HR Journey
Involve your HR Pros! – Seriously!
Apr-18-2016Agile HR – Your Secret to Enterprise Agility 33
Agile HR Journey
Set them up for success! – Set them up like you would any other Agile team
Apr-18-2016Agile HR – Your Secret to Enterprise Agility 34
Agile HR Journey
Training them in agile is not enough!– Help them translate it into an HR settings
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Agile HR Journey
Guide their agile journey! – Give them a fulltime agile coach
Apr-18-2016Agile HR – Your Secret to Enterprise Agility 36
Agile HR Journey
Let them have some fun too!– Hackathons, Open Space etc. do transfer
Apr-18-2016Agile HR – Your Secret to Enterprise Agility 37
Agile HR Journey
Cut them some slack!– Remember when you started out?
Apr-18-2016Agile HR – Your Secret to Enterprise Agility 38
Agile HR Journey
Understand YOUR organization and find your way!– Best practices are probably best somewhere else
Apr-18-2016Agile HR – Your Secret to Enterprise Agility 39
Agile HR Journey
An investment in Lean | Agile People Operations is an investment in your People!
Apr-18-2016Agile HR – Your Secret to Enterprise Agility 40
To win in the marketplace you must first win in the workplace.
– Doug Conant, CEO of Campbell’s Soup
Thank you!
Just Leading Solutions
275 Madison Avenue14th Floor
New York, NY 10016
Fabiola EyholzerCEO
[email protected]+1 908 340 8091
@FabiolaEyholzer
Apr-18-2016Agile HR – Your Secret to Enterprise Agility 42