global equipment financier stops $1 million in annual ... · global office equipment financier...
TRANSCRIPT
PROCESS • ANALYTICS • TECHNOLOGY
Global equipment financier stops $1 million in annual revenue leakage with improved quote accuracy and discount audits
GeneratinG BanKinG anD FinanCiaL impaCt
Case Study
Client
industry
Business need
Genpact solutionGlobal office equipment financier
Banking and financial services
Revenue leakage
Business impact• Cash flow and liquidity
• Growth and scalability
• Standardization and simplification
Genpact plugged the revenue leakage; provided audit mechanism for existing systems
Business challenge
Genpact solution
Business impactThe new processes improved “Upgrade to keep” quote accuracy from 90% to 100%, provided a direct audit of system generated discounts, and reduced revenue leakage by $1 million annually.
The Genpact team:
• Identified system errors and provided immediate corrective actions to the business
• Implemented a robust audit process to verify the correctness of the discounts generated for each quote
• Developed a new process to override system discounts manually and input correct values
• The “Upgrade to keep” quote process was inaccurate
• Loss limit generated was greater than allowed limits
• No system was in place to audit accuracy of the system generated quotes and discounts
Genpact Limited (NYSE: G) is a global leader in transforming and running business processes and operations. We help clients become more competitive by making their enterprises more intelligent: more adaptive, innovative, globally effective and connected. Genpact stands for Generating Impact for hundreds of clients including over 100 of the Fortune Global 500. We offer an unbiased combination of smarter processes, analytics and technology through our 62,000+ employees in 24 countries, with key management based in New York City. Behind Genpact’s passion for process and operational excellence is the Lean and Six Sigma heritage of a former General Electric division that has served GE businesses for 15+ years. For more information, visit www.genpact.com. Follow Genpact on Twitter, Facebook and LinkedIn.
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A global office equipment financier had incorrect discounts being auto-generated by their system leading to revenue losses. Genpact was engaged to find the root cause and solution to plug revenue leakages.
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