global dexterity - dr. andy molinsky
TRANSCRIPT
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This is the category, etc.
© Andrew L. Molinsky, 2014
Global Dexterity
Dr. Andy Molinsky Author of Global Dexterity (Harvard Business Press)
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Global Dexterity
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The ability to adapt your behavior – smoothly and successfully – to the demands of a foreign culture, without losing yourself in the process
© Andrew L. Molinsky, 2014
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Easy Case of Cultural Adapta=on
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Easy Cases of Cultural Adapta=on
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Harder Cases of Cultural Adapta=on
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Vietnamese MBA Par=cipa=ng in Class
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I know parQcipaQng in the US is required to get good grades but somehow deep inside I felt like I was doing something very wrong. I was trembling, sweaQng. I just could not look at the professor or my classmates in the eyes. I felt guilty.
© Andrew L. Molinsky, 2014
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Indian Self-‐Promo=ng at Networking Event
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I feel that I am performing a sin, trying to become something that I am not, being arQficial and fake. I try to sell myself bragging about my abiliQes to a stranger and that feels so weird and selfish to me. It makes me feel like I am doing things to achieve my objecQves at all cost.
© Andrew L. Molinsky, 2014
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Three Challenges = Psychological Toll
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AuthenQcity Challenge
Resentment Challenge
Anxiety Embarrassment
Distress Guilt
Anger FrustraQon
Competence Challenge
Psychological Toll
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Paradox of Global Dexterity
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To adapt your behavior, you need to be flexible. But the disrupQve feelings you experience while trying to adapt make flexibility very hard to achieve.
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How to Develop Global Dexterity?
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The Solu=on!
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Four Step Plan
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(1) Diagnose the new cultural code
(2) IdenQfy your own personal challenges (3) Customize your behavior
(4) Make the behavior into “muscle memory”
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Step 1: Diagnose the Cultural Code
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1. Directness How straighRorwardly you’re expected to communicate in this par=cular situa=on
2. Enthusiasm How much posi=ve emo=on and energy you’re expected to display
3. Formality How much deference and respect you’re expected to demonstrate
4. Asser=veness How strongly you’re expected to express your voice
5. Self-‐Promo=on How posi=vely you’re expected to speak about your accomplishments
6. Personal Disclosure How much you’re expected to reveal about yourself
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Describing Achievements to Your Boss
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Enthusiasm Rela=vely High: It’s appropriate to show excitement for what you have done and accomplished.
Low: American style enthusiasm is inappropriate for such a serious and formal discussion.
Asser=veness Rela=vely High: You want to be seen as a “go-‐gefer.” You don’t want to appear weak or Qmid.
Low: American-‐style asserQveness is way too aggressive. Instead, you need to show deference and composure.
Self-‐Promo=on Rela=vely High Within reason, you are expected to promote yourself. Aher all, that’s the whole purpose of the discussion.
Low: Speaking openly about accomplishments is taboo in most situaQons, and comes across as conceited.
© Andrew L. Molinsky, 2014
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Four Step Plan
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(1) Diagnose the new cultural code
(2) IdenQfy your own personal challenges (3) Customize your behavior
(4) Make the behavior into “muscle memory”
© Andrew L. Molinsky, 2014
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Sandeep Learning to Network in US
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Sandeep’s Personal Comfort Zone
1 2 3 4 5 6 7 Low level Moderate level High level of self promoQon of self promoQon of self promoQon
American Zone of Appropriateness 1 2 3 4 5 6 7 Low level Moderate level High level of self promoQon of self promoQon of self promoQon
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Sandeep and Raj
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SANDEEP RAJ
Born
Raised
Family Values
University
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Raj’s Personal Comfort Zone
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Raj’s Personal Comfort Zone
1 2 3 4 5 6 7 Low level Moderate level High level of self promoQon of self promoQon of self promoQon
American Zone of Appropriateness 1 2 3 4 5 6 7 Low level Moderate level High level of self promoQon of self promoQon of self promoQon
© Andrew L. Molinsky, 2014
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Four Step Plan
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(1) Diagnose the new cultural code
(2) IdenQfy your own personal challenges (3) Customize your behavior
(4) Make the behavior into “muscle memory”
© Andrew L. Molinsky, 2014
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How People Think You Have to Adapt
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The Reality of Cultural Adapta=on
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There’s a range, and you just need to find a place somewhere
in the range. © Andrew L. Molinsky, 2014
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Customizing Cultural Behavior is Like Having Your Suit Tailored
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Adap=ng Behavior is like being a Chef (and especially a fusion chef)
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Ways to Create Cultural Fusions
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Tac=c Descrip=on
Addi=on Add extra element that makes behavior easier for you, and s=ll appropriate
Subs=tu=on Subs=tute one element for another –without disrup=ng appropriateness
Blending Create unique blend of two cultural behaviors
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Cultural Fusions in the Food World
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Cardomom Crème brûlée!
Kimchi Burrito!
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Less Successful Fusions
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Create your own Cultural Fusion
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Four Step Plan
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(1) Diagnose the new cultural code
(2) IdenQfy your own personal challenges (3) Customize your behavior
(4) Make the behavior into “muscle memory”
© Andrew L. Molinsky, 2014
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Step 4: Develop muscle memory
29 © Andrew L. Molinsky, 2014
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Step 4: Develop muscle memory
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• PracQce in realisQc seings
• Get -‐-‐ and give yourself -‐-‐ feedback
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Your Overall Goal!
33 © Andrew L. Molinsky, 2014
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Thank you!
© Andrew L. Molinsky, 2014