gip quality strategy - accommodation issue
TRANSCRIPT
AccommodationGIP Quality Strategy
Without safe and decent accommodation, EPs cannot focus on the JD and cultural integration that develops their leadership
Providing accommodation and assistance in finding accommodation is a reason that EPs and TN-takers choose to work with us, so we have to deliver
The Content
Understanding the issue of
Accommodation
Role of Sending and Hosting
entity in solving the
Accommodation issue
Key Activities in solving the issue
Talent Capacity to ensure
Accommodation
What Our Customers Say about the JD Clarity Issue
EPs don’t have a place to stay when they first arrive in the host entity
EPs have to change accommodation because the LC cannot afford the accommodation, misses rent payments, etc
EPs are provided accommodation that is indecent, unreasonably far away from their work, or unsafe
Expectation setting with EPs about
accommodation standards
Activities in solving the issue
Implementation of Standards: Host entity sets accommodatio
n standards
1. Implementation of Accommodation Standards
Accommodation
What?National standards to ensure all accommodation is decent and safe for EPs
Who?Host MC works with LCs to set standards
How?MC consults with LCs and releases accommodation standards that need to be followed for all upcoming accommodation placements
Suggested content for accommodation checklistMaximum time for EP to get to work
Maximum number of people living in one house/apartment, maximum number of people living in one room, and maximum
number of people per bathroom
Minimum amenities (internet, hot water, shower, stove, heat, air conditioning, etc)
Minimum furnishings per person (1 bed with clean sheets, 1 pillow, 1 blanket, 1 desk, etc)
1. Implementation of Accommodation Standards
EP has temporary accommodation from arrival
EP must be given two weeks’ notice if accommodation has to be changed
Neighborhoods EPs cannot live in for safety reasons
2. Host Entities Setting Expectations on Accommodation Standards
Setting Expectations
for Accommodati
on
What?Host Entities communicate their accommodation standards to partner entities and EPs
Who?EP buddy makes them clear between match and realization stage
How?Reception booklet, video recording, or 1-on-1 meeting with EP
2. Host Entities Setting Expectations on Accommodation Standards of Host EntitySuggested content for accommodation expectations setting
Check if the EP has additional reasonable expectations by email or in a meeting, for example:• Can’t live with people of opposite gender
Accommodation
Expectation Setting
Share your LC’s accommodation standards with the EPs: • Where they’ll be temporarily accommodated when they arrive• Maximum number of people they’ll live with per
house/room/bathroom, etc• Maximum time to work they’ll travel• Minimum amenities they’ll have• Minimum furnishings they’ll have• How they’ll be notified if accommodation has to change
Role of Sending MC
Make sure LCs are setting reasonable
accommodation expectations in
their recruitment
Role of Sending LC
Set reasonable
expectations for
accommodation with EPs
If the home LC hears about an accommodation issue, working
with the EP buddy of the host LC to fix
the issue
Role of Hosting MC
Establish accommodation standards
Release materials to
clearly communicate the entity’s
accommodation standards
Set local standards
aligned with national
accommodation standards
Role of Hosting LC
Set expectations
with EPs through
materials or meetings
Deliver accommodation standards, and firefight if there are any issues
Talent Capacity in JD Implementation
HOW?
STEP 1:
Plan for Capacity for Quality and clear education
content + messages
STEP 2:
Structure, JD and KPI in different LC
Volumes in iGIP
STEP 3:Deliver education
and measure progress
STEP 1: Plan for Capacity for Summer
Use the TM Planning tool to plan
STEP 1: Plan for Capacity for Summer
Here enter number of interns/EPs one member
can deliver Eg: 1 member – 3 EPs
STEP 1: Plan for Capacity for Summer
That number from slide 2 will multiply with Re goal you enter for the quarter so you know how many
members are needed for delivery in each
programme
STEP 2: Create structures for quality delivery
Structures by Volume of
Realizations the LC does
Customize your structures for the
fruit peak if needed
STEP 2:Structure of an iGIP team to ensure quality with quantity
REFER TO CAPACITY for Quality IMPLEMENTATION – iGIP PPT (For structures by
LC Volume)
Step 2: JD of members in a quality team
JD of Delivery members in the team
During Raising period During Matching period
During Realization
• Ensure clear and high quality JD in a specific product
• Clear expectation setting with company about role of EP, salary and duration of internship
• Visa Support (The key issue is Eps want MORE and ACCURATE information about the process and documents related to visa)
• As soon as matches are confirmed start working on accommodation
• By now accommodation should be confirmed and ready
• Arrange for EP Pick up and integration into the LC and city
• Trainee Buddy assigned for EP
• Induction meeting with EP and company
iGIP L&D for Quality
PrinciplesThe right
message/content
Always message quality with growth or quality driving growth
Quality is embedded into all stages of exchange flow (not just realized)
Quality education is given to all exchange teams however every member in the entity is aware of this and wants to
deliver it
CONTENT PROFILE/TARGETPOSSIBLE
CHANNELS POSSIBLE TIMELINE
Raising with the right JD, EP Profile and for the right countries
Focus LCs for iGIP – Customize by sub product
LCVPs – knowledgeTLs and team members – training of how to sell
Virtual trainings, GIP Newsletters and videos
Weekly calls with focus LCs VPs and TLs
MAY!!
How to use AND measure NPS – Link it to KPI of delivery teams
For LCVPs and Team Leaders of ALL LCs
Virtual channels, conferences, LC Visits May
Detractor issues – how to eliminate them, who is involved, what synergy is needed, what action steps to take
Focus LCs for iGIP, LCVP iGIP, LCVP TM
Virtual channels, LC Coaching visits, conferences May and June
Quality delivery at realized stage – Accommodation, Logistics etc
Same as above Same as above June and July
CONTENT PROFILE/TARGETPOSSIBLE
CHANNELS POSSIBLE TIMELINE
EP Integration for iGIP EPs
LCVP iGIP, TL and Team members for iGIP
Virtual and Physical June and July
Effective AIESEC support to EP for anything to do with logistics or JD/with the company
LCVP iGIP, TL iGIP Virtual and Physical June and July
Visa information and support LCVP iGIP, LCVP Finance Virtual May-July
iGIP side should be aware of oGIP process and how to prepare Eps virtually (As a start of EP Integration even
before the realization)