getting started with ms dynamics crm
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8/10/2019 Getting Started with MS Dynamics CRM
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www.bospslgutol`s.mln www.bosptreo`ofs.mln www.kypcrol`furu.mln Zefc 5
Fctto`f ]tertch wotk N] Hy`enoms MRN
Vlrao`f Votk Nomrlslit Hy`enoms MRN
Hcsmroptol`4BO]Z os mlnnottch tl prlvohc BC]X gcer`o`f netcroeg tl tkc bcfo``crs e`h ehve`mc
gcer`crs. O` tkc senc scrocs, wc kevc prcperch e mlnpgctc c`h-tl c`h Ke`hs-l`
Bcfo``cr‟s Fuohc ilr Nomrlslit Hy`enoms MRN. Xkc hlmunc`t ilmuscs l` besom
acywlrhs, tcrno`lglfy e`h hcio`otol`s l`c sklugh a`lw bcilrc sterto`f Nomrlslit
Hy`enoms MRN Dlo` lur prlicssol`eg treo`o`f prlfren e`h gcer` irln cxpcrts.
Kostlry4Ycrsol` Hcsmroptol` Mke`fc Eutklr Zubgosk Hetc:.5 O`otoeg Hreit Mke`hre Zreaesk ]kerne 5:tk Du` 2:58:.5 Rcvocw#5 ]unot Flyeg 52tk Du` 2:58
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Ml`tc`ts
Nomrlslit Hy`enoms MRN O`trlhumtol` 4 ............................................................................................................. =
Nomrlslit Hy`enoms MRN Besoms ......................................................................................................................... =
Nomrlslit Hy`enoms MRN Ermkotcmturc 4 ............................................................................................................. 8Klw tl mrcetc emmlu`t l` Nomrlslit Hy`enoms MRN ilr Ircc Xreog 4 .................................................................. 3
Mustlncr c`totocs (emmlu`t, ml`temt) 4 .............................................................................................................. 5:
Mustln C`totocs .................................................................................................................................................. 5:
Klw tl mrcetc Mustln C`totocs l` Nomrlslit Hy`enoms MRN L`go`c 4 ............................................................. 55
Klw tl mrcetc Xebs e`h Oirenc o` Nomrlslit Hy`enoms MRN 4 ....................................................................... 5?
Rcgetol`skop Hcio`otol` 4 .................................................................................................................................... 2=
Klw tl mrcetc ne`y-tl-ne`y rcgetol`skops 4............................................................................................ 2=
Cneog Xcnpgetcs 4 .............................................................................................................................................. 2;
Klw tl mrcetc cneog tcnpgetc o` Nomrlslit Hy`enoms MRN 4 ................................................................... 2;
Vket os Ml`tremt o` Nomrlslit Hy`enoms MRN 4 ................................................................................................ =2Xkc Ml`tremt Goicmymgc 4 ............................................................................................................................. =2
Klw tl Mrcetc tcnpgetc ilr Ml`tremt 4 ......................................................................................................... =2
Ml`tremt ]tetus 4 ........................................................................................................................................ =8
Klw tl Mrcetc e Ml`tremt 4 ................................................................................................................................ =8
]lgutol`s 4 .......................................................................................................................................................... =;
Klw tl mrcetc ]lgutol`s 4 .............................................................................................................................. 8:
Onplrt & Cxplrt Mustlnozetol` ......................................................................................................................... 8=
Cxplrt ylur mustlnozetol`s es e mustlnozc systcn .......................................................................................... 88
Cxplrt ylur mustlnozetol`s es e slgutol`s 4 ...................................................................................................... 89
Onplrt ylur mustlnozetol`s es e slgutol`s 4 ...................................................................................................... 86
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Nomrlslit Hy`enoms MRN O`trlhumtol` 4
Nomrlslit Hy`enoms MRN os buogt by uso`f Nomrlslit .@CX ”ml``cmtch tcmk`lglfocs sl tket ot os cesy
tl hcpgly, mustlnozc, e`h usc.
Nomrlslit Hy`enoms MRN me` bc emmcssch irln Nomrlslit Liiomc Lutglla1
Ot o`tcfretcs wotk ltkcr buso`css eppgometol`s, e`h ot smegcs es ylur buso`css frlws.
Nomrlslit Hy`enoms MRN os e iuggy o`tcfretch Mustlncr Rcgetol`skop Ne`efcnc`t systcn (MRN
systcn) hcsof`ch tl kcgp lrfe`ozetol`s ettremt, accp e`h hcvcglp prliotebgc, c`fefch rcgetol`skops
wotk mustlncrs e`h prlspcmts.
Nomrlslit Hy`enoms MRN 8.: sterts tl feo` tkc iu`henc`teg a`lwgchfc rcquorch tl u`hcrste`h segcs
prlmcsscs, rcmlrh ne`efcnc`t, wlraiglw, e`h rcplrto`f.
Nomrlslit Hy`enoms MRN ml`sosts li tkc ilgglwo`f mlnpl`c`ts4
Nomrlslit Hy`enoms MRN ]crvcr
Nomrlslit Hy`enoms MRN ilr Nomrlslit Liiomc Lutglla
Nomrlslit Hy`enoms MRN 8.: C-neog Rlutcr
Iceturcs 4
Xkc ilgglwo`f os e kofk gcvcg lvcrvocw li tkc iceturcs o`mguhch o` tkc CxemtXerfct Nomrlslit Hy`enoms
Ml``cmtlr4
O`tcfretol` tl CxemtXerfct Cneog Neracto`f4
]c`ho`f tl Ml`temts, Gcehs, Emmlu`ts, Neracto`f Gosts & Menpeof`s
]c`ho`f tl Hy`enoms MRN Mustln C`totocs
Cneog Xremao`f & Zcrilrne`mc - O`hovohueg sc`h lr menpeof` gcvcg
Neracto`f Eutlnetol` wotk CxemtXerfct Cneogs e`h wlraiglw tcnpgetcs
CxemtXerfct Eutlnetol`s4 Ebogoty tl emt l` tremao`f hete irln Hy`enoms MRN
Ge`ho`f Zefcs (]nert Mepturc) Mustln mkerts e`h heskblerhs
Cesogy emmcss o`ilrnetol` eblut buso`css rcmlrhs irln l`c pgemc.
]mkchugc emtovotocs, trema tkcn, e`h sc`h c-neog.
Fc`cretc rcplrts.
Ne`efc neracto`f gosts.
Xrema ehvcrtoso`f e`h neracto`f menpeof`s.
]lrt mustlncr rcspl`scs tl ylur segcs e`h neracto`f o`otoetovcs.
Accp hcteogch `ltcs e`h e` emtovoty kostlry ilr cemk buso`css rcmlrh.
Nomrlslit Hy`enoms MRN egsl me` ru` irln wotko` Nomrlslit Liiomc Lutglla.
Nomrlslit Hy`enoms MRN Besoms
Besom cgcnc`ts e`h nlhugcs li Nomrlslit Hy`enoms MRN 4
]cermko`f e`h @evofetol` 4 O` ]cermko`f e`h @evofetol` ylu me` a`lw eblut besom strumturc li Nomrlslit
Hy`enoms MRN e`h klw tl `evofetc tkc systcn.
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]egcs 4 S`hcrste`h tkc segcs prlmcss o` Hy`enoms MRN, uso`f ml`temts, gcehs, emmlu`ts, e`h lpplrtu`otocs.
Neracto`f 4 Buogh menpeof`s, e`h u`hcrste`h tkc segcs prlmcss o` Hy`enoms MRN.
]crvomc Ne`efcnc`t 4 klw tkc mustlncr scrvomc/kcgp hcsa nlhugc wotko` Nomrlslit Hy`enoms MRN.
]crvomc ]mkchugo`f 4 ]ct up rugcs tket wogg kcgp ylu ciiomoc`tgy smkchugc scrvomcs.
Vlrao`f wotk Emtovotocs 4 Vlra wotk hcicrc`t emtovotocs sumk es cneogs, pkl`c meggs, nccto`fs ctm.
Vlrao`f wotk Lutglla 4 Lutglla mgoc`t egglws ylu tl emmcss e`h usc MRN hete.
Cneog Xcnpgetcs e`h Neog Ncrfc 4 ]c`h Ness cneog e`h gcer` eblut MRN cneog tcnpgetcs e`h neog ncrfc
iceturcs.
E`egytoms 4 Ot prlvohc mkerts, heskblerhs, ehve`mch io`h, fleg ne`efcnc`t.
Hete Ne`efcnc`t 4 Ot prlvohc Euhoto`f hete, Onplrto`f Hete o`tl Hy`enoms MRN, Onplrt Vozerh, Vlrao`f
wotk tkc Ehh Ml`temts Vozerh o` Lutglla, Sso`f Cxmcg Rconplrt, Accpo`f Hete Mgce` Hy`enoms MRN.
Nomrlslit Hy`enoms MRN Ermkotcmturc 4
Xkc pgetilrn os tkc kcert li tkc Nomrlslit Hy`enoms MRN systcn.
Vkc` ylu usc tkc Nomrlslit Hy`enoms MRN ]HA, ylu erc buogho`f l` tlp li tkos systcn.Xkc Nomrlslit Hy`enoms MRN pgetilrn supplrts sneggcr hcpglync`ts e`h me` smegc ilr eppgometol` scrvomc
prlvohcr nlhcgs egsl.
Xkc neo` pgetilrn mlnpl`c`ts erc es ilgglws4
Nomrlslit ]UG ]crvcr hetebesc
Vcb scrvomcs
]ystcn scrvomcs (wlraiglw, nctehete, e`h o`tcfretol`)
E qucry prlmcsslr tket supplrts tkc c`toty nlhcg
]cmurch eh klm qucrocs tket usc e` [NG ictmk stetcnc`t tl prltcmt tkc pkysomeg hetebesc
Zguf-o`s ilr buso`css glfom cxtc`sobogoty
Rcplrto`f scrvomcs
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Klw tl mrcetc emmlu`t l` Nomrlslit Hy`enoms MRN ilr Ircc Xreog 4
]tcp 5 4 lpc` bcglw go`a, tkc` mgoma l` try ot ircc buttl`.
kttp4//www.nomrlslit.mln/c`-o`/hy`enoms/mrn-ircc-troeg-lvcrvocw.espx
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www.bospslgutol`s.mln www.bosptreo`ofs.mln www.kypcrol`furu.mln Zefc 9
Ot prlvohc bcglw iceturcs 4
5. ]of` up tkrlufk Nomrlslit L`go`c ]crvomcs tl fct 23 gomc`scs e`h 3 FB li stlrefc - egg ircc ilr =: heys.
2. Emmcss Nomrlslit Hy`enoms MRN l`go`c tkrlufk Nomrlslit Lutglla lr ylur wcb brlwscr.
=. Ssc tkc wozerh tl cesogy onplrt ylur mustlncr hete.
8. Io`h kcgpiug vohcls, emtovc uscr mlnnu`otocs, e`h stcp-by-stcp fuohe`mc tl fct ylu up e`h ru``o`f
quomagy!
3. Xeac tkc iest trema tl u`glmao`f ylur iugg pltc`toeg wkc` ylu mlnbo`c Nomrlslit Hy`enoms MRN wotkLiiomc =93.
]tcp 2 4 C`tcr ylur pcrsl`eg o`ilrnetol` e`h mgoma l` @cxt buttl`.
]tcp = 4 C`tcr Sscr @enc, Mlnpe`y @enc, e`h pesswlrh, tkc` mgoma l` @cxt buttl`.
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www.bospslgutol`s.mln www.bosptreo`ofs.mln www.kypcrol`furu.mln Zefc 6
]tcp 8 4 C`tcr ylur nlbogc `unbcr ilr vcroiometol`.
C`tcr kcrc Ycroiometol` mlhc, Xkc` mgoma l` Mrcetc nyemmlu`t buttl`.
Eitcr tkc` ylur emmlu`t os rcehy ilr wlra scc bcglw.
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www.bospslgutol`s.mln www.bosptreo`ofs.mln www.kypcrol`furu.mln Zefc ;
]tcp 3 4 C`h gest ml`iorn slnc hcteog, tkc` mgoma l` Io`osk buttl`.
Eitcr tkc` ylu me` scc bcglw smrcc`, kcrc mgoma l` ]of` o` kcrc go`a ilr fctto`f klnc smrcc` .
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www.bospslgutol`s.mln www.bosptreo`ofs.mln www.kypcrol`furu.mln Zefc ?
]tcp 9 4 bcglw ylu me` scc Nomrlslit Hy`enoms MRN Heskblerh. `lw ylu me` wlra wotk l`c nl`tk ircc
treog.
Heskblerhs hrovc` by hcieugt senpgc hete Emmlu`t.
Ertomgc.
Menpeof`.
Mesc.
Ml`temt.
Fleg.
Gceh.
Lpplrtu`oty.
Zkl`c Megg.
]ubdcmt. Xesa.
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www.bospslgutol`s.mln www.bosptreo`ofs.mln www.kypcrol`furu.mln Zefc 5:
Mustlncr c`totocs (emmlu`t, ml`temt) 4
Xkc emmlu`t e`h ml`temt c`totocs o` Nomrlslit Hy`enoms MRN erc cssc`toeg ilr ohc`toiyo`f e`h ne`efo`f
mustlncrs, scggo`f prlhumts e`h scrvomcs, e`h prlvoho`f supcrolr scrvomc tl tkc mustlncrs.
Xkc emmlu`t c`toty os l`c li tkc c`totocs o` Nomrlslit Hy`enoms MRN tl wkomk nlst ltkcr c`totocs erc
ettemkch lr perc`tch.
E` emmlu`t me` bc e perc`t tl egnlst e`y ltkcr c`toty.
E` emmlu`t me` bc e ste`hegl`c c`toty.
E` emmlu`t me` kevc l`gy l`c emmlu`t es ots perc`t.
Emmlu`ts me` kevc nugtopgc mkogh emmlu`ts e`h mkogh ml`temts
Xkc mlrc li Nomrlslit Hy`enom MRN iu`mtol`egoty os rcgetol`skop ne`efcnc`t.
Ot os hcsof`ch tl ne`efc buso`css-tl-buso`css (B2B) rcgetol`skops‘tket os,
rcgetol`skops wotk ltkcr lrfe`ozetol`s e`h tkc ml`temts wlrao`f et tklsc lrfe`ozetol`s.
Nomrlslit Hy`enoms MRN me` egsl ne`efc buso`css-tl-ml`suncr (B2M) rcgetol`skops,
nce`o`f rcgetol`skops wotk o`hovohuegs `lt esslmoetch wotk e spcmoiom lrfe`ozetol`
Xkc rcgetol`skop bctwcc` tkc emmlu`t e`h ml`temt rcmlrhs os l`c-tl-ne`y.
Mustln C`totocs
E mustln c`toty os e buso`css c`toty wklsc smkcne os mrcetch tkrlufk tkc mustlnozetol` tllgs o` tkc
Nomrlslit Hy`enoms MRN Vcb eppgometol` lr by uso`f tkc Nctehete Vcb scrvomc.
Mustln C`toty Goic Mymgc
5. Mrcetc ” Xkc smkcne os mrcetch e`h e` cnpty ilrn os pubgoskch.
2. Sphetc - ]mkcne mke`fcs erc sevch tl tkc nctehete but SO mke`fcs rcneo` u`pubgoskch.=. Zubgosk - SO mke`fcs erc pubgoskch e`h erc vosobgc o` tkc eppgometol`.
8. Hcgctc - ]mkcne mke`fcs e`h tkc SO os mke`fch onnchoetcgy, `l pubgosk stcp os `cchch.
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www.bospslgutol`s.mln www.bosptreo`ofs.mln www.kypcrol`furu.mln Zefc 55
Mustln c`totocs egsl supplrt tkc ilgglwo`f iu`mtol`egoty 4
_lu me` mrcetc ilrns, vocws, e`h rcplrts tl cxplsc ylur `cw c`totocs o` Nomrlslit Hy`enoms MRN.
_lu me` scmurc tkcsc `cw c`totocs o` tkc senc ne``cr es ltkcr Nomrlslit Hy`enoms MRN c`totocs.
_lu me` pubgosk, cxplrt, e`h onplrt tkcsc `cw c`totocs e`h tkcor esslmoetch ilrns e`h vocws.
Mgoc`t-sohc cvc`ts iu`mtol` o` tkc senc ne``cr es tklsc ilr systcn c`totocs.
Mustln c`totocs me` bc cxtc`hch uso`f tkc O]Y.ml`iof iogc o` tkc senc ne``cr es systcn c`totocs.
_lu me` o`mguhc tkcsc `cw c`totocs o` tkc hetesct tket Nomrlslit Hy`enoms MRN ilr Nomrlslit Liiomc
Lutglla uscrs me` teac liigo`c.
_lu me` hcio`c rcgetol`skops ilr mustln c`totocs.
Xkc iogtcrch vocws ilr mustln c`totocs erc eveogebgc tl bc usch o` tkc senc ne``cr es ilr systcn
c`totocs.
Meggluts ilr mustln c`totocs iu`mtol` o` tkc senc ne``cr es ilr systcn c`totocs.
Klw tl mrcetc Mustln C`totocs l` Nomrlslit Hy`enoms MRN L`go`c 4
]tcp 5 4 Glfo` ylur Nomrlslit Hy`enoms MRN Emmlu`t, tkc` mgoma l` ]ctto`fs, tkc` mgoma l` Mustlnozetol`s
teb. scc bcglw.
]tcp 2 4 Xkc` mgoma l` Mustlnozc tkc ]ystcn go`a. scc bcglw.
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www.bospslgutol`s.mln www.bosptreo`ofs.mln www.kypcrol`furu.mln Zefc 52
]tcp =4 Eitcr tkc` lpc` `cw wo`hlw o` tkos wo`hlw mgoma l` Mlnpl`c`ts 0 @cw 0 tkc` mgoma l` C`toty.
scc bcglw.
]tcp 8 4 Eitcr tkc` efeo` lpc` `cw wo`hlw, l` tkos c`tcr egg rcquorch o`ilrnetol` tkc` mgoma l` sevc oml`.
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www.bospslgutol`s.mln www.bosptreo`ofs.mln www.kypcrol`furu.mln Zefc 5=
]tcp 3 4 Eitcr ]evc, mgoma l` Ilrns go`a ot eveogebgc gcit sohc pe`cg. tkc` mgoma l` O`ilrnetol`.
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www.bospslgutol`s.mln www.bosptreo`ofs.mln www.kypcrol`furu.mln Zefc 58
]tcp 9 4 Efeo` lpc` `cw wo`hlw, l` tkos wo`hlw mgoma l` @cw Iocgh Buttl` scc bcglw.
]tcp 6 4 Eitcr tkc` efeo` lpc` `cw wo`hlw, kcrc c`tcr Hospgey @enc, scgcmt typc tkc` mgoma l` ]evc e`h
@cw buttl`.
@ltc 4 Eitcr mrcetc rcmlrh mglsc tkc wo`hlw.
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www.bospslgutol`s.mln www.bosptreo`ofs.mln www.kypcrol`furu.mln Zefc 53
]tcp ; 4 Hlubgc mgoma l` @enc e`h ehh gebcg `enc, ilrnetto`f tkc` mgoma l` la buttl`.
]tcp ? 4 Href e`h hrlp ml`tc`t tkc` mgoma l` ]evc e`h mglsc buttl`.
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www.bospslgutol`s.mln www.bosptreo`ofs.mln www.kypcrol`furu.mln Zefc 59
]tcp 5: 4 Cxpc`h Cvc`t, ]cgcmt Cvc`t @enc, Hlubgc mgoma l` Yocws, tkc` hlubgc mgoma l` Cvc`t `enc. ]cc
bcglw.
]tcp 554 Eitcr tkc` lpc` `cw wo`hlw, l` tkos wo`hlw ylu me` ehh `cw mlgun` mgoma l` Ehh `cw mlgun`
go`a. scc bcglw.
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www.bospslgutol`s.mln www.bosptreo`ofs.mln www.kypcrol`furu.mln Zefc 56
]tcp 524 Kcrc ylu me` sct mlgun` wohtk hlubgc mgoma l` mlgun` `enc, mke`fc prlpcrty typc, nlvc gcit e`h
rofkt sohc. tkc` mgoma l` ]evc e`h Mglsc buttl`.
]tcp 5=4 Eitcr tkc` mgoma l` Zubgosk Go`a, ot eveogebgc rofkt tlp sohc.
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www.bospslgutol`s.mln www.bosptreo`ofs.mln www.kypcrol`furu.mln Zefc 5;
]tcp 58 4 Eitcr pubgosk, fl bema klnc pefc e`h rcgleh tkos pefc, eitcr tkc` scgcmt ]egcs, io`h Cvc`t
`enc(Bosp]enpgcs).mgoma l` Cvc`t `enc.
]tcp 534 Mgoma l` @cw buttl` ilr ehho`f rcmlrh.
]tcp 594 C`tcr tkc rcmlrh e`h mgoma l` ]evc & Mglsc
buttl`.
oi tkcrc os `l rcmlrh eveogebgc o` e`y iocgh
pgcesc ehh tkc rcmlrh, mgoma l` Glla Sp Nlrc Rcmlrhs
buttl`. scc bcglw.
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www.bospslgutol`s.mln www.bosptreo`ofs.mln www.kypcrol`furu.mln Zefc 5?
eitcr sevc rcmlrh, kcrc ylu me` io`h egg sevc rcmlrhs.
Klw tl mrcetc Xebs e`h Oirenc o` Nomrlslit Hy`enoms MRN 4
]tcp 54 Lpc` Nomrlslit Hy`enoms MRN e`h `evofetc tl ]ctto`fs 0 Mustlnozetol` 0 Mustlnozc tkc ]ystcn.
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www.bospslgutol`s.mln www.bosptreo`ofs.mln www.kypcrol`furu.mln Zefc 25
]tcp 8 4 Mgoma Ilrn Zrlpcrtocs.
]tcp 34 Iogg ne`hetlry iocghs o` hospgey scmtol`, tkc` mgoma l` la buttl`.
]tcp 9 4 Xkc` mgoma l` Zubgosk buttl` eitcr tkc` mgoma l` ]evc e`h Mglsc buttl`.
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www.bospslgutol`s.mln www.bosptreo`ofs.mln www.kypcrol`furu.mln Zefc 22
]tcp 6 4 Oi ylu we`t tl scc prcvocw, mgoma l` Zrcvocw Mrcetc Ilrn lr Sphetc Ilrn.
]tcp ;4 Kcrc ylu me` scc wcb pefc gleh o` Oirenc.
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www.bospslgutol`s.mln www.bosptreo`ofs.mln www.kypcrol`furu.mln Zefc 2=
Rcgetol`skop Hcio`otol` 4
C`toty rcgetol`skop nlhcg, rcprcsc`tetol` li c`totocs e`h tkcor rcgetol`skops tl cemk ltkcr.
C`toty rcgetol`skops rcprcsc`t klw c`totocs erc rcgetch tl cemk ltkcr wotko` tkc Nomrlslit Hy`enoms
MRN pgetilrn.
C`toty rcgetol`skops hcio`c tkc hete rcgetol`skop bctwcc` twl c`totocs o` tkc systcn.
Nomrlslit Hy`enom MRN uscs c`toty rcgetol`skops tl ne`efc klw hete o`tcremts o` tkc systcn
nctehete.
Xkcrc os ilur typcs li rcgetol`skop o` Nomrlslit Hy`enoms MRN 4
5. l`c-tl-ne`y.
2. ne`y-tl-l`c.
=. ne`y-tl-ne`y.
8. ]cgi-Rcicrc`toeg Rcgetol`skops.
5. 54@ (l`c-tl-ne`y) Rcgetol`skop 4
L`c-tl-ne`y Rcgetol`skop os e kocrermkomeg rcgetol`skop mrcetch lr vocwch irln tkc pronery c`toty.
E`y l`c c`toty o`ste`mc irln tkc pronery c`toty me` bc rcicrc`mch by ne`y c`toty o`ste`mcs irln tkc
rcgetch c`toty.
2. @45 (ne`y-tl-l`c) Rcgetol`skop 4
Ne`y-tl-l`c Rcgetol`skop os e kocrermkomeg rcgetol`skop mrcetch lr vocwch irln tkc rcgetch c`toty.
Ne`y c`toty o`ste`mcs irln tkc rcgetch c`toty me` rcicrc`mc e`y l`c c`toty o`ste`mc irln tkc pronery c`toty.
=. @4@ (ne`y-tl-ne`y) Rcgetol`skops 4
E ne`y-tl-ne`y rcgetol`skop gcts uscrs rcgetc l`c lr nlrc c`toty o`ste`mcs irln e`ltkcr c`toty tl e` c`toty
o`ste`mc li tkc murrc`t c`toty.
E ne`y-tl-ne`y rcgetol`skop ney egsl bc scgi-rcicrc`toeg.
8. ]cgi-Rcicrc`toeg Rcgetol`skops 4
O` e scgi-rcicrc`toeg rcgetol`skop, e` c`toty kes e rcgetol`skop wotk otscgi.
Bltk kocrermkomeg rcgetol`skops e`h ne`y-tl-ne`y rcgetol`skops me` bc scgi-rcicrc`toeg.
Xkos egglws c`toty o`ste`mcs tl bc horcmtgy esslmoetch wotk ltkcr c`toty o`ste`mcs li tkc senc typc.
Klw tl mrcetc ne`y-tl-ne`y rcgetol`skops 4
]tcp 54 Glfo` o` ylur Nomrlslit Hy`enoms MRN emmlu`t.
Mgoma l` Nomrlslit Hy`enoms MRN, tkc` mgoma l` sctto`fs.
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www.bospslgutol`s.mln www.bosptreo`ofs.mln www.kypcrol`furu.mln Zefc 28
]tcp 2 4 Xkc` mgoma l` ]ctto`fs e`h mgoma l` Mustlnozetol`.
]tcp = 4 Xkc` mgoma l` Mustlnozetol` tkc ]ystcn go`a, scc bcglw.
]tcp 8 4 Cxpe`h C`totocs, tkc` cxpc`h c`toty wkomk we`t tl ehh rcgetol`skop(Bosp]enpgc), tkc` mgoma l` @4@
Rcgetol`skop.
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www.bospslgutol`s.mln www.bosptreo`ofs.mln www.kypcrol`furu.mln Zefc 23
]tcp 3 4 Xkc` mgoma l` @cw Ne`y-tl-Ne`y Rcgetol`skop.
]tcp 94 Kcrc rcgetol`skop emmlu`t lpc`, sct tkc hospgey `enc, c`toty `enc, tkc` mgoma l` ]evc e`h Mglsc
buttl`.
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www.bospslgutol`s.mln www.bosptreo`ofs.mln www.kypcrol`furu.mln Zefc 29
]tcp 6 4 Mgoma l` Ilrns, tkc` mgoma l` ilrn `enc(@cw Ilrn).
]tcp ; 4 Lpc` `cw wo`hlw l` tkos wo`hlw mgoma l` @evofetol` go`a.
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www.bospslgutol`s.mln www.bosptreo`ofs.mln www.kypcrol`furu.mln Zefc 26
]tcp ? 4 ylu me` href e`h hrlp eveogebgc rcgetol`skop, tkc` sevc eitcr tkc` pubgosk tkc c`toty. e`h mglsc tkos
wo`hlw.
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www.bospslgutol`s.mln www.bosptreo`ofs.mln www.kypcrol`furu.mln Zefc 2;
Cneog Xcnpgetcs 4
Nomrlslit Hy`enoms MRN cneog tcnpgetcs e`h tkc neog ncrfc iu`mtol`egoty erc kcgpiug tllgs ilr
ness cneogs e`h ness neogcrs.
Neog ncrfc e`h cneog ncrfc egglw ylu tl pugg MRN hete, sumk es e pcrsl`‟s `enc, o`tl e` cneog,
gcttcr lr iex.
Klw tl mrcetc cneog tcnpgetc o` Nomrlslit Hy`enoms MRN 4
]tcp 5 4 Xkcrc os twl wey li mrceto`f cneog tcnpgetc.
Iorst wey 4
5. Mgoma l` ]ctto`f oml`, tkc` mgoma l` Lptol`.
2. Mgoma l` Cneog Xcnpgetc, tkc` mgoma l` @cw buttl`.
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www.bospslgutol`s.mln www.bosptreo`ofs.mln www.kypcrol`furu.mln Zefc 2?
]cml`h Vey 4
5. Mgoma l` Nomrlslit Hy`enoms MRN tkc` scgcmt ]ctto`fs, eitcr tkc` mgoma l` ]ctto`fs, tkc` scgcmt
Xcnpgetcs.
2. Xkc` mgoma l` Cneog Xcnpgetcs Go`a, scc bcglw.
=. Eitcr tkc` mgoma l` @cw buttl`.
]tcp 2 4 ]cgcmt Xcnpgetc typc, tkc` mgoma l` la buttl`.
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www.bospslgutol`s.mln www.bosptreo`ofs.mln www.kypcrol`furu.mln Zefc =:
]tcp = 4 C`tcr totgc, hcsmroptol`, subdcmt, e`h tkc` ehh blhy pert ilr ehh uscr `enc mgoma l` o`scrt/uphetc
buttl`, ot eveogebgc up sohc.
]tcp 8 4 Mgoma l` Ehh buttl`, tkc` scgcmt rcmlrh typc e`h iogch, tkc` mgoma l` la buttl`, e`h efeo` mgoma l` la
buttl`.
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www.bospslgutol`s.mln www.bosptreo`ofs.mln www.kypcrol`furu.mln Zefc =5
]tcp 3 4 Eitcr tket mgoma l` ]evc e`h Mglsc buttl`.
]tcp 9 4 Eitcr tkc` ylu me` io`h ylur Cneog tcnpgetc kcrc.
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www.bospslgutol`s.mln www.bosptreo`ofs.mln www.kypcrol`furu.mln Zefc =2
Vket os Ml`tremt o` Nomrlslit Hy`enoms MRN 4
O` Nomrlslit Hy`enoms MRN L`go`c e`h Nomrlslit Hy`enoms MRN 2:5=, e ml`tremt os e` efrccnc`t tl
prlvohc supplrt huro`f spcmoioch mlvcrefc hetcs lr ilr e spcmoioch `unbcr li mescs lr gc`ftk li tonc.
Ml`tremts me` bc ehhch tl e mesc bcmeusc tkcy ney o`mguhc e spcmoiom gcvcg li supplrt lr scrvomc.
E mustlncr ney kevc e mcrteo` enlu`t li supplrt klurs lr ney bc gonotch tl e spcmoiom `unbcr li mescs.
Xkc Ml`tremt Goicmymgc 4
Mrceto`f e Ml`tremt Xcnpgetc.
Mrceto`f e @cw Ml`tremt.
Ml`tremt Go`cs.
Emtoveto`f e`h O`vlomo`f e Ml`tremt.
Me`mcggo`f e Ml`tremt.
Nlhoiyo`f e Ml`tremt lr Ml`tremt Go`c.
Rc`cwo`f e Ml`tremt.
Mrcetc e ml`tremt Besch l` e` Cxosto`f Ml`tremt.
Mescs wotk Ml`tremt.
Klw tl Mrcetc tcnpgetc ilr Ml`tremt 4
]tcp 5 4 Mgoma l` ]ctto`fs tkc` mgoma l` Xcnpgetcs. Xkc` mgoma l` Ml`temt Xcnpgetcs.
]tcp 24 Mgoma @cw tl stert e `cw tcnpgetc. E `cw wo`hlw wogg lpc`.
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www.bospslgutol`s.mln www.bosptreo`ofs.mln www.kypcrol`furu.mln Zefc ==
]tcp = 4 Bcglw erc tkc iovc rcquorch iocghs ilr e ml`tremt tcnpgetc.
5) @enc 4 C`tcr tkc tcnpgetc `enc.
2) Ebbrcvoetol` 4 Os e` ebbrcvoetch vcrsol` li tkc `enc.
=) Boggo`f Ircquc`my 4 Lptol` sct li4 nl`tkgy, bonl`tkgy, quertcrgy, scnoe``ueggy e`h e``ueggy.
8) Eggltnc`t Xypc 4 Xkos os ohc`toiocs klw tkc scrvomc os tremach e`h os e` lptol` sct li4 `unbcr li
mescs, tonc e`h mlvcrefc hetcs.
3) Megc`her 4 ]klws wkc` tkc scrvomc lr supplrt os prlvohch1 tkc frcc` hlts nce` tket supplrt oseveogebgc.
]tcp 8 4 Vkc` egg ylur iocghs erc mlnpgctc, mgoma ]evc & Mglsc. _lu me` scc ylur `cw sevch Ml`tremt
Xcnpgetc o` tkc Ml`tremt Xcnpgetc scmtol`.
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www.bospslgutol`s.mln www.bosptreo`ofs.mln www.kypcrol`furu.mln Zefc =8
Ml`tremt ]tetus 4
Hreit 4 Xkos os tkc iorst stetus tket tkc ml`tremt os essof`ch eitcr ot os mrcetch. Xkc ml`temt me` bc
chotch but `lt esslmoetch tl e mesc.
O`vlomch 4 Mke`fo`f tkc ml`tremt irln hreit tl o`vlomch nce`s tket tkc ml`tremt kes bcc` efrcch
upl` by bltk lrfe`ozetol`s.
Emtovc 4 E` o`vlomch ml`tremt eutlnetomeggy bcmlncs emtovc l`mc tkc stert hetc li tkc ml`tremt kes
bcc` rcemkch. E` emtovc ml`tremt me``lt bc chotch lr hcgctch.
L` Klgh 4 Xkos stetus os usch wkc` ylu `cch tl peusc e` emtovc ml`tremt. E ml`tremt wotk e` l` klgh
stetus me``lt bc chotch, me`mcgch, hcgctch lr ml``cmtch tl e mesc.
Me`mcgch 4 _lu me` mke`fc e` emtovc ml`tremt tl me`mcgch. Vkc` e ml`tremt os me`mcgch ylu me``lt
bc ml``cmtch tl e mesc, klwcvcr ot me` bc rc`cwch.
Cxporch 4 E` emtovc ml`tremt eutlnetomeggy mke`fcs tl cxporch l`mc tkc ml`tremt c`h hetc kes
pessch. _lu me` rc`cw cxporch ml`tremts.
Klw tl Mrcetc e Ml`tremt 4
]tcp 5 4 Mgoma l` Xlp @evofetol` Ber, tkc` mgoma ]crvomc.
]tcp 2 4 Mgoma l` ]crvomc, tkc` mgoma l` Ml`tremts.
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www.bospslgutol`s.mln www.bosptreo`ofs.mln www.kypcrol`furu.mln Zefc =3
]tcp = 4 L` tkc ml`tremt smrcc` mgoma @cw. Xkos wogg lpc` e `cw wo`hlw.
]tcp 8 4 ]cgcmt tcnpgetc `enc, tkc` mgoma l` scgcmt buttl`.
]tcp 3 4 Iogg egg ne`hetlry iocghs, tkc` mgoma l` ]evc buttl`.
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www.bospslgutol`s.mln www.bosptreo`ofs.mln www.kypcrol`furu.mln Zefc =9
]tcp 9 4 _lu wogg ehh Ml`tremt Go`cs. Mgoma l` tkc Xlp @evofetol` Ber li tkc ml`tremt, uso`f tkc ml`tremt `cxt
tl tkc `enc li tkc Ml`tremt ylu mrcetch, mgoma Ml`tremt Go`cs.
]tcp 6 4 Xkc` mgoma l` Ehh @cw Ml`tremt Go`c go`a.
]tcp ; 4 Iogg egg ne`hetlry iocghs, tkc` mgoma l` ]evc e`h Mglsc buttl`.
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www.bospslgutol`s.mln www.bosptreo`ofs.mln www.kypcrol`furu.mln Zefc =6
]tcp ? 4 Eitcr tket ylu me` scc @cwgy mrcetc ml`tremt go`cs.
]tcp 5: 4 @lw tket ylu‟vc ehhch e ml`tremt go`c otcn ylu erc ebgc tl o`vlomc tkc ml`tremt. L` tkc tlp
mlnne`h ber mgoma O`vlomc Ml`tremt.
]tcp 55 4 L`mc ylu kevc o`vlomch tkc ml`tremt tkc mlnne`h ber lptol`s mke`fc. @lw ylu erc ebgc tl put
tkc ml`tremt l` klgh lr me`mcg tkc ml`tremt.
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www.bospslgutol`s.mln www.bosptreo`ofs.mln www.kypcrol`furu.mln Zefc =;
]lgutol`s 4
E slgutol` os e bumact wkcrc egg tkc mustlnozetol` mlnpl`c`ts li e pertomuger prldcmt erc stlrch.
]lgutol`s erc klw mustlnozcrs e`h hcvcglpcrs eutklr, pemaefc, e`h neo`teo` u`ots li slitwerc tket
cxtc`h Nomrlslit Hy`enoms MRN 2:5= e`h Nomrlslit Hy`enoms MRN L`go`c.
Mrceto`f e slgutol` kcgps o` nlvo`f tkcsc mlnpl`c`ts irln l`c c`vorl`nc`t tl e`ltkcr.
Mustlnozcrs e`h hcvcglpcrs hostrobutc slgutol`s sl tket lrfe`ozetol`s me` usc Nomrlslit Hy`enoms
MRN tl o`stegg e`h u`o`stegg tkc buso`css iu`mtol`egoty hcio`ch by tkc slgutol`.
Xkcrc erc tkrcc hoiicrc`t typcs li slgutol`s 4
5) Hcieugt.
2) Ne`efch .
=) S`ne`efch.
Hcieugt ]lgutol` 4 Xkc lut-li-tkc-blx Nomrlslit Hy`enoms MRN slitwerc es wcgg es tkc prc-hcpglync`t
mustlnozetol`s erc pert li tkc hcieugt slgutol`.
_lu me` emmcss e hcieugt slgutol` by `evofeto`f tl ]ctto`fs, Mustlnozetol`s, e`h Mustlnozc tkc systcn.
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www.bospslgutol`s.mln www.bosptreo`ofs.mln www.kypcrol`furu.mln Zefc =?
Ne`efch ]lgutol` e`h S`ne`efch ]lgutol` 4
S`ne`efch ]lgutol`4
Xkc bcfo``o`f stetc li slgutol` os tkc u`ne`efch slgutol` stetc.
E` u`ne`efch slgutol` os l`c tket os stogg u`hcr hcvcglpnc`t lr os`‟t o`tc`hch tl bc hostrobutch.
Huro`f tkos pkesc, ylu me` ehh, chot, uphetc, rcnlvc, hcgctc, e`h tcst e`y li tkc mlnpl`c`ts li tkc
slgutol`.
_lu egsl kevc tkc ebogoty tl mrcetc rcstromtol`s l` tkc mlnpl`c`ts wotko` tkc slgutol`.
Ne`efch ]lgutol` 4
E ne`efch slgutol` os e mlnpgctch slgutol` tket os o`tc`hch tl bc hostrobutch e`h o`steggch.
Xkcy erc mrcetch by cxplrto`f e` u`ne`efch slgutol` by sctto`f rcstromtol`s tl prcvc`t e`y iurtkcr
mustlnozetol`s.
Xkcy erc o`steggch o` ehhotol` tl tkc systcn slgutol`.
]lgutol` Mlnpl`c`ts 4
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www.bospslgutol`s.mln www.bosptreo`ofs.mln www.kypcrol`furu.mln Zefc 85
]tcp 8 4 Eitcr tkc` mgoma l` Mlnpl`c`ts, tkc` mgoma l` Ehh Cxosto`f, tkc` l` C`toty ilr ehh cxosto`f c`toty.
]tcp 3 4 ]cgcmt C`toty ̀ enc, tkc` mgoma l̀ la buttl`. ylu me` ehh l`c lr nlrc c`toty.
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www.bospslgutol`s.mln www.bosptreo`ofs.mln www.kypcrol`furu.mln Zefc 82
]tcp 9 4 Mgoma l` _cs, o`mguhc rcquorch mlnpl`c`ts, tkc` mgoma l` la buttl`.
]tcp 6 4 Nomrlslit Hy`enoms MRN 2:55 e`h eblvc vcrsol` wc wogg ehh wcb rcslurmcs ilr cx4 Ktng pefcs,
Devesmropt iogc, M]] iogc ctm.
@cw 0 Mgoma l` Vcb Rcslurmc.
]tcp ; 4 Iogg egg ne`hetlry iocghs tkc` mgoma l` ]evc buttl`. tkc` mgoma l` Zubgosk buttl`.
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www.bospslgutol`s.mln www.bosptreo`ofs.mln www.kypcrol`furu.mln Zefc 8=
]tcp ? 4 @lw ylu me` scc ]lgutol`s os mrcetch. scc bcglw.
Onplrt & Cxplrt Mustlnozetol`
Xkc Nomrlslit Hy`enoms MRN ]HA ml`teo`s EZOs tl prlfrennetomeggy supplrt onplrt, cxplrt, e`h pubgosk
iceturcs tket erc eveogebgc o` tkc Nomrlslit Hy`enoms MRN Vcb eppgometol`.
Nomrlslit Hy`enoms MRN ilgglwo`f iceturcs erc supplrtch 4
_lu me` onplrt e`h cxplrt l`gy bctwcc` systcns tket erc ru``o`f tkc senc vcrsol` li NomrlslitHy`enoms MRN.
_lu me` onplrt, cxplrt, e`h pubgosk spcmoiom c`totocs lr egg c`totocs tl e` [NG iogc.
Xkc cxplrt iogc me` bc mlnprcssch lr u`mlnprcssch.
_lu me` nlvc (cxplrt e`h tkc` onplrt) govc mustlnozetol`s tl ltkcr Nomrlslit Hy`enoms MRN
o`steggetol`s ru``o`f tkc senc vcrsol` li Nomrlslit Hy`enoms MRN.
_lu me` onplrt e mustlnozetol` iogc tket os o` e hoiicrc`t besc ge`fuefc tke` tkc hcsto`etol` scrvcr.
Cxplrt 4
Vkc` ylu cxplrt e scgcmtol` li c`totocs, ot wogg o`mguhc neppo`fs e`h rcgetol`skops bctwcc` tkc spcmoioch
c`totocs, e`h rcgetol`skops bctwcc` tkc spcmoioch c`totocs e`h systcn c`totocs.Neppo`fs e`h rcgetol`skops bctwcc` tkc scgcmtch c`totocs e`h e`y c`totocs `lt spcmoioch wogg `lt bc o`mguhch.
Vkc` e` cxplrt lpcretol` os mlnpgctc, tkc summcss lr ieogurc os glffch o` tkc tremc iogc.
Onplrt 4
Vkc` ylu onplrt e scmuroty rlgc4
_lu nust bc essof`ch tkc ]ystcn Ehno`ostretlr rlgc tl onplrt ]cmuroty Rlgcs.
Ot os ettemkch tl tkc rllt buso`css u`ot l` tkc terfct systcn.
Oi tkcrc erc provogcfcs ilr c`totocs tket hl `lt cxost l` tkc terfct systcn, tkcsc provogcfcs erc `lt ehhch.
Oi tkc provogcfc emmcss gcvcg hlcs `lt wlra wotk tkc c`toty lw`crskop o` tkc terfct systcn, tket provogcfc wogg
`lt bc ehhch tl tkc rlgc o` tkc terfct systcn.
Zubgosk 4
_lu nust pubgosk ylur mustlnozetol`s ilr tkcn tl bc vosobgc tl Nomrlslit Hy`enoms MRN uscrs.
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www.bospslgutol`s.mln www.bosptreo`ofs.mln www.kypcrol`furu.mln Zefc 88
Cxplrt ylur mustlnozetol`s es e mustlnozc systcn
]tcp 5 4 Oi ylu we`t tl cxplrt mustlnozetol`s ylu neac tl e Nomrlslit Hy`enoms MRN l`go`c, ylu cxplrt
tklsc mustlnozetol`s es e slgutol`.
Neac surc ylu kevc tkc ]ystcn Ehno`ostretlr scmuroty rlgc lr cquovegc`t pcrnossol`s o` Nomrlslit Hy`enoms
MRN.
Sso`f tkc MRN wcb eppgometol` 4
Mgoma l` tkc @evofetol` Ze`cg, mkllsc Nomrlslit Hy`enoms MRN 0 ]ctto`fs
Mkllsc ]ctto`fs 0 Mustlnozetol`s.
]tcp 24 Mgoma l` Mustlnozc tkc ]ystcn.
]tcp = 4 O` tkc slgutol` cxpglrcr, mkllsc Cxplrt ]lgutol`.
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www.bospslgutol`s.mln www.bosptreo`ofs.mln www.kypcrol`furu.mln Zefc 83
]tcp 8 4 O` tkc Zubgosk Mustlnozetol`s stcp li tkc Cxplrt ]lgutol` wozerh, ylu kevc tkc lptol` tl Zubgosk Egg
Mustlnozetol`s. @ltc tket l`gy pubgoskch mustlnozetol`s erc cxplrtch. Vkc` ylu'rc rcehy tl prlmcch,
mkllsc @cxt.
Mgoma l` @cxt buttl`.
]tcp 3 4 O` tkc Cxplrt ]ystcn ]ctto`fs (Ehve`mch) stcp, ylu me` mkllsc mcrteo` systcn sctto`fs tl o`mguhc o`
ylur slgutol`.
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www.bospslgutol`s.mln www.bosptreo`ofs.mln www.kypcrol`furu.mln Zefc 89
]tcp 9 4 Mkllsc Cxplrt tl hlw`gleh tkc slgutol` iogc.
]tcp 6 4 Vkc` prlnptch tl lpc` lr sevc tkc mlnprcssch (.zop) iogc, mkllsc ]evc Es.
]tcp ; 4 Mkllsc e glmetol` tl sevc ylur slgutol`, e`h tkc` mkllsc ]evc.
Eitcr tkc` cxtremt tkos iogc.
Cxplrt ylur mustlnozetol`s es e slgutol`s 4
]tcp 5 4 ]enc es ]tcp 5" Cxplrt ylur mustlnozetol`s es e mustlnozc systcn ". eblvc tlpom.
]tcp 2 4 Mgoma l` ]lgutol`s. ]cc bcglw.
@ltc 4 Eitcr tkc` egg stcp prcvolus tlpom Cxplrt ylur mustlnozetol`s es e mustlnozc systcn ".
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www.bospslgutol`s.mln www.bosptreo`ofs.mln www.kypcrol`furu.mln Zefc 86
Onplrt ylur mustlnozetol`s es e slgutol`s 4
Sso`f tkc MRN wcb eppgometol` 4
Mgoma l` tkc @evofetol` Ze`cg, mkllsc Nomrlslit Hy`enoms MRN 0 ]ctto`fs
Mkllsc ]ctto`fs 0 Mustlnozetol`s.
]tcp 2 4 Mgoma l` ]lgutol`s. ]cc bcglw.
]tcp = 4 ]cgcmt Rcmlrh, tkc` mgoma l` onplrt rcmlrh.
]tcp 8 4 Brlwsc zop iogc e`h mgoma l` @cxt buttl`.
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]tcp 3 4 Oi ylu we`t tl scc slgutol` pemaefc hcteogs, mgoma l` vocw slgutol` pemaefc hcteogs buttl`. cgsc mgoma
l` Onplrt buttl`.
]tcp 9 4 Eitcr tket ylu me` hlw`gleh glf iogc, pubgosk egg mustlnozetol`s, tkc` mgoma l` mglsc buttl`.