getting started: strategic investment planning for ict becta
TRANSCRIPT
Getting started: strategic investment planning for ICT
Becta
Overview• Reviewing where we are
– Factors influencing decisions– Where do we want to be?
• Planning for sustainability– What is total cost of ownership (TCO)?– Why should we consider it?– Ensuring quality in equipment, support and use– Achieving value for money
• Going forward– Assessing current position– Making decisions and creating a plan
Reviewing where we are Factors influencing decisions• Funding
– Three year and annual budget plans
• e-strategy and d-strategy– New and existing technologies– Connectivity for COL, content, videoconferencing– 24/7 opportunities– Home school links
• Workforce reform• Delivering the curriculum• Supporting teachers and learners
– Equipment, training, technical support, curriculum
Where do we want to be?
Strategic VisionTeaching
Learning
Management
Strategic Vision
Skills
Content, Resources and Applications
Technical Infrastructure
Teaching
Learning
Management
Strategic Vision
Skills
Content, Resources and Applications
Technical InfrastructureTechnical
Infrastructure
Where do we want to be?• Know what we want ICT to do for us• Clear vision driving the technology• Have a stable network-
– Access content, files, communication– Managed effectively and invisibly– Appropriate and timely training– Processed for monitoring and review– Teachers teach, learners learn
• Buy the right kit achieving value for money– Becta standards and specifications-LANs Matrix– Becta and other procurement frameworks
• Plan for replacement and upgrade
How do we get there?
Understand where we are now
Mean annual ICT expenditure in primary schools in England
3600
7000
8300
10300
12900
11200
14700
£0
£2,000
£4,000
£6,000
£8,000
£10,000
£12,000
£14,000
£16,000
1998 1999 2000 2001 2002 2003 2004
Source: DfES, (2004). ICT in Schools Survey 2004. Chart 9A, p.39
ICT expenditure in primary schools in England
Primary 1998 1999 2000 2001 2002 2003 2004
Averageexpenditureperschool (£)
3,600 7,000 8,300 10,300 12,900 11,200 14,700
Averageexpenditureperpupils (£)
15 32 37 42 59 56 69
Source: DfES, (2004). ICT in Schools Survey 2004. Table 9.3, p.39
Average number of computers (teaching and learning) per school over 3 years old
8.5 8.4 8.2 7.7
9.8
11.7
14.8
0
2
4
6
8
10
12
14
16
1998 1999 2000 2001 2002 2003 2004
Source: DfES, (2004). ICT in Schools Survey 2004. Chart 3J, p15
Average number of desktop and laptop computers per primary school
24.4 25.4
28.8
3.66.1
8.5
0
5
10
15
20
25
30
2002 2003 2004Desktop Laptop
Source: DfES, (2004). ICT in Schools Survey 2004. Charts 3B & 3C, p10
Primary schools with digital projectors
0
10
20
30
40
50
60
70
80
90
100
2002 2003 2004
Primary schools with interactive whiteboards
0
10
20
30
40
50
60
70
80
90
100
2002 2003 2004
Source: DfES, (2004). ICT in Schools Survey 2004.
Technical supportTechnical support in England: Primary Schools
2002 2003 2004
Percentage of schools using each type of technical support:
% % %
LEA 73 69 60
Other external service supplier 40 40 46
Other school or FE college 8 11 11
School’s own ICT support staff 27 29 38
School’s own teaching staff 52 46 52
Other sources 14 12 8
Base (schools) 840 930 1079
Source: DfES, (2004). ICT in Schools Survey 2004. Table 6.6, p29
desktops and laptops
whiteboards and projectors
cameras
cabling
servers
broadband connections
network
software
The kit and wires
staff salaries
training
service levels
what users do for themselves
Technical support services
training and experience
usage
Users
=Total costs
Total annual expenditure on ICTPrimary Schools
User-self support Formal support Training
Consumables Network Software
Hardware
How big should
each slice be?
How big should
each slice be?
Total annual expenditure on ICTPrimary Schools
24% 34%
24%
5% 5%4%
4%
User-self support Formal support Training
Consumables Network Software
Hardware
Total Cost of Ownership per personal computer(£ per year)
0
200
400
600
800
1000
1200
1400
1600
1800
A B C D E F
Pilot A
vera
ge
User self-support
Formal support
User training
Consumables
Network
Software
Hardware
Total Cost of Ownership per pupil(£ per year)
0
20
40
60
80
100
120
140
160
180
A B C D E F PilotAverage
User self-support
Formal support
User training
Consumables
Network
Software
Hardware
Investment vs. SupportInvestment vs. Support
Total Cost of Ownership per pupil(£ per year)
0
20
40
60
80
100
120
140
160
180
A B C D E F PilotAverage
User self-support
Formal support
User training
Consumables
Network
Software
Hardware
Keeping old equipment runningKeeping old equipment running
Total Cost of Ownership per pupil(£ per year)
0
20
40
60
80
100
120
140
160
180
A B C D E F PilotAverage
User self-support
Formal support
User training
Consumables
Network
Software
Hardware
Consumable costsConsumable costs
Support costs per pupil(£ per year)
0
10
20
30
40
50
60
70
80
90
100
A B C D E F PilotAverage
User effort
External support
In-house support
Internal vs. External SupportInternal vs. External Support
Identifying total costs helps to…..
• Clarify the ICT position• Assess budgetary needs• Inform strategic investment plan• Enable value for money decisions• Achieve budget profile over time• Support
– vision for ICT in the school– whole school improvement programme– curriculum and management– training needs
• Identify usage issues
Value for money (1): Users
• Who uses ICT? How and when?
• Usage– Access to hardware, software and content– ICT problems experienced– Time lost due to ICT problems– ICT training
• Confidence & competence• Knowledge of appropriateness• Management issues
How do you know what the users think?
Value for Money (2): Technical support
• What’s happening?– Time spent fixing or trying to fix problems– Which problems?– Roles and responsibilities– Response times
• Management is key– Knowledgeable and competent staff– Support through FITS materials
• Repeatable processes to record what happens, resolutions, • Knowledge of efficiency and effectiveness
– Control, measure and sustain technical support
Value for money (3): Buying processes
• Determine ICT needs-what do you want ICT to do for you?– Work with functional specifications
• Use an appropriate process– Quote, tender, framework agreement or EU tender– LEA financial guidelines
• Select and work with suppliers– manage risk to school– manage contracts– link to LEA or other support services– ensure satisfaction with kit and process
Going forward
• What can you do now?– Locate and track ICT costs and categorise if necessary
• detail can be obscured in large invoices
– Estimate time spent on user self support• snap survey over a week/month
– Review age and stage of equipment– Estimate/projected budget needed to sustain– Understand all service levels, any overlap– Assess technical support against FITS processes– Review procurements processes
Summary: Towards sustainability
• Ensure that total costs are considered and embedded into financial and strategic planning
• Effective technical support• Good practice procurement processes
• Becta supportBecta’s view series
Strategic financial planning for ICT
http://www.becta.org.uk/publicationshttp://www.becta.org.uk/schools/technicalsupport http://www.becta.org.uk/leas/procurement
Total Cost of Ownership of ICT
Nia Sutton - TCO Manager