getting carers involved – our approach. who am i? who are we?
TRANSCRIPT
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Getting Carers Involved – Our
Approach
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Who Am I?
Who Are We?
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2008
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2010
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• Review• Listen• One size fits all?• Challenges as opportunities
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Our approach to involving peopleEnabling people to be involved or feel supported in a way that suits them, or let us know their views or simply get to know what's going on and what opportunities are available.
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Be involved:
•Introduced carers events
•Get Active Get involved – volunteer campaign
Recruitment
Attend management meetings
Develop and deliver staff training
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Receive support & information
•Matrons hotline•Carers newsletter•Carers information boards•Carers Champions•Contact AFS email
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Receive support & information
•Carers information booklet•Skill building for volunteers via recovery academy•Information video in reception area•72 hour contact with carers following admission
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Sharing experiences•Trust Carers Questionnaire•Flash surveys•Feedback kiosk ‘real time feedback’•Suggestion boxes•Video booth
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In addition•Carers Awareness training – all staff•Reviewed visiting arrangements•Reviewed transport arrangements•Refurbished our reception area this year
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2014
•Triangle of Care•Young Carers•Action plan regarding visiting arrangements•Plans for a Peer Support Worker role and Volunteer Co-ordinator role