gets transformation kick off refresh/currency end user computing (euc), servers, routers

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GETS Transformation Kick Off Refresh/Currency End User Computing (EUC), Servers, Routers

04/21/2010




GETS Transformation Kick Off Refresh/Currency End User Computing (EUC), Servers, Routers

Nathan Trail

04/21/2010

3 Georgia Technology Authority

IBM AT&T

E-Bond

Integrated Projects

· Capitol Hill NW Remediation· Managed Security Node /

Managed Internet Service· IPSec S2S Encryption

· DNS/DHCP· Re-IP

· Server Tools· Print Services· Storage Mgmt· Disaster Recovery· Security Services· Asset Management· GSMRT· Configuration Management· Remote Resources· EUC· Refresh

· LAN/WAN Refresh w/out IP overlap· SSL VPN· IPSec Remote User· Private Internet Protect· PBX/KEY System Refresh· Capitol Hill Re-Design· Interactive Voice Response / Contact

Center· Videoconferencing

· GETS HE· SCON/StorCon· Active Directory· E-Mail/BlackBerry

· OC12

GETS Integrated Projects


EUC Refresh Project Overview

• Standardize hardware platforms, software and images across the enterprise for GETS agencies

• Provide improved service through standardization, established service levels and enterprise tools

• Laptop refresh every 3 years• Desktop refresh every 5 years

– Initially this program will focus on the oldest systems– A percentage of the equipment will be held each quarter specifically

to support break/fix

• ~2,000 desktops and laptops will be refreshed in FY10• ~8,000 desktops and laptops are in the FY11 refresh plan


EUC Refresh Methodology

T-90 Planning Process(Communication Plan)


EUC Refresh T-90 Plan


EUC Refresh Metrics


Server Currency Program• In parallel to the end user computing refresh, server currency

addresses aging infrastructure assets like servers▪ This program is being driven by the operations teams to tactically

address areas that currently jeopardize business functions • High level of outages, failures, out of support platforms

▪ The program focuses specifically on systems that will not be able to operationally wait on the transformational projects for refresh

• There are currently 44 systems in scope of the server currency program:▪ As application servers are ready for solutioning review and additional

requirements gathering, an IBM Project Manager will contact agency application focals for further discussions


• What types of PCs are introduced through the refresh?▪ Replacement PCs are the same Dell and Lenovo desktops and

laptops available on the Service Catalog (OrderNow!). • Desktops are classified as Standard, Standard Plus, and Premium.

Laptops are the Standard model. Regardless of the classification, these units are much more powerful and capable than the 5-7-year-old units they are replacing.

• How do Standard, Standard Plus and Premium desktops differ?▪ The Standard desktop (a basic unit without a CD/DVD drive) is

intended to serve as a “Thin PC” that will accommodate most users.▪ The Standard Plus has an optical drive.▪ The Premium unit is for power users and developers.

• What operating system will be used on new PCs?▪ Replacement PCs will be deployed with Windows XP to cause the

least disruption to the environment. Any OS upgrades will be treated as a future transformation project. Any older OS versions will be dealt with on a case-by-case basis.

Refresh – Commonly Asked Questions


• How will agency-unique software be handled when new PCs are introduced?▪ If an agency can provide appropriate media, that software will

be loaded on the new PC. Software licensing will be addressed via the Software Asset Management Program.

• Agency-unique software is discussed in EUC Refresh planning/discovery meetings with stakeholders





GETS Transformation Kick Off AT&T Managed Network Services Refresh

Judd Wit

April 21, 2010


Managed Network Services Refresh - Strategy

• Standard, AT&T certified platform▪ More efficient management

▪ Better service

• Increased redundancy and disaster recovery capabilities▪ Fewer incidents and outages

▪ Quicker time to resolution

• Enhanced tools▪ Improved network and security visibility

▪ Proactive management and response to events


Managed Network Services Refresh

• WAN▪ Routers, Firewalls, Load Balancers

▪ 5 year refresh cycle

▪ Enhanced features – Private Intranet Protect

• LAN▪ LAN equipment, WLAN equipment

▪ 5 year refresh cycle for LAN; 7 year refresh cycle for WLAN

▪ Enhanced features – proactive management of all devices

• Voice▪ PBX, Key Systems, Centrex, Handsets

▪ 10 year refresh cycle

▪ Enhanced features – bundled services; capacity management; CDR


• When will I get my new equipment?

The MNS refresh schedule is currently under development and will be shared with the agencies once completed. Prioritization is being given to end-of-life equipment and any equipment causing a risk to AT&T or the State. Agency feedback will be welcomed from Agency IT leads once the schedule is released.

• What if I have a device that is currently causing chronic issues or a high risk to my agency?

The AT&T Operations team is monitoring for these situations via chronic reports and escalations from the account team or agency. Once identified, the engineering team gets involved to evaluate the situation and options for early refresh.

• What are the additional charges associated with refresh? There are no additional charges associated with the MNS refresh.

The month Resource Unit charge includes the charges associated with the refreshed equipment.



Questions?

Find presentations from today’s Transformation Kick-off and much more GETS-related info on GTA’s Web site:

www.gta.georgia.gov

gets transformation kick off refresh/currency end user computing (euc), servers, routers

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