Get in touch with Microsoft Dynamics Sure StepSaied Alhamwi, PMPBusiness Application ManagerACWA Holdingsaiedha@gmail.com

What is Sure Step?

is nothing but

SURE…STEP

Sure Step Helps Us Deliver Value

Sure Step methodology includes• Solution Envisioning• Solution Implementation & Upgrade• Solution Optimization • Project Management Library• Organizational Change Management Library

Solution EnvisioningIncludes Decision Accelerator Offerings• Accelerated Proof of Concept with CRM Online• Business and Process Review• Upgrade Assessment• Fit Gap Solution and Blueprint• Architecture Review• Scoping Assessment• Proof of Concept• Business Case

Solution Implementation & UpgradeIncludes Five Project Types• Enterprise• Standard• Rapid• Agile• Upgrade

The Analysis phase represents the official start of the implementation. Key activities and deliverables include:• Fit Gap Analysis Spreadsheet• Functional Requirements Document • Project Plan• Change Control Plan• Communications and Training Plans• Development, Quality & Testing Standards• Future State Business Process Workflows

Activities and deliverables in each phase can be

streamlined to meet your needs.

In the Design phase the implementer will configure your solution and design customizations needed to meet your requirements. Key activities and deliverables include:• Risks and Issues Management• Core Team Training• Create Test Scripts• Conduct Feature Testing• Create Technical Design Document• Begin Data Migration Design

Activities and deliverables in each phase can be

streamlined to meet your needs.

In the Development phase, your complete solution will be built and configured. Key activities and deliverables include:• Determine Security Roles• Complete System Configuration and ISV Solution

Setup• Finalize Customization Code• Conduct Acceptance Testing• Begin Developing Data Migration Scripts

Activities and deliverables in each phase can be

streamlined to meet your needs.

In the Deployment phase, all our teamwork comes together in the transition to your new Microsoft Dynamics solution. Key activities and deliverables include:• End User Training• Final System Readiness• Final Acceptance Testing• Plan for Go-Live Cutover• Final Data Migration• Go-Live

Activities and deliverables in each phase can be

streamlined to meet your needs.

In the Operation phase, we’ll close the project and identify any ongoing support and transition assistance you need. Key activities and deliverables include:• Provide Post Go-Live Support• Review Deliverables against SOW and

Close Out Project• Establish Ongoing Quality and Testing Strategy• Conduct Disaster Recovery Test

Activities and deliverables in each phase can be

streamlined to meet your needs.

Solution Optimization Includes Pro-Active and Post Go-Live Services• Technical Pro-Active Services – Implementation • Technical Pro-Active Services – Upgrade• Technical Post Go-Live Services• Project Governance Services

Q & A

Challenge!

In sure step, ‒ how many tests will be performed?

‒ in which phases?

‒ and what is the difference between each of them?

THANK YOU!