get in touch personal banking - hsbc bank australia · pdf fileissued by hsbc bank australia...

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Visit HSBC’s Premier Centre Call 1300 131 605 or +61 2 9005 8114 (overseas), Monday – Friday, 8am – 8pm (AEST) hsbcpremier.com.au Issued by HSBC Bank Australia Limited ABN 48 006 434 162 AFSL/Australian Credit Licence 232595. HBAAGEN002-R04 0816 Personal banking support for your personal economy Get in touch

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Page 1: Get in touch Personal banking - HSBC Bank Australia · PDF fileIssued by HSBC Bank Australia Limited ABN 48 006 434 162 AFSL/Australian Credit ... investment Standard Variable,

Visit HSBC’s Premier Centre

Call 1300 131 605 or +61 2 9005 8114 (overseas),

Monday – Friday, 8am – 8pm (AEST)

hsbcpremier.com.au

Issued by HSBC Bank Australia Limited ABN 48 006 434 162 AFSL/Australian Credit Licence 232595.

HBAAGEN002-R04 0816

Personal banking support for your personal economy

Get in touch

Page 2: Get in touch Personal banking - HSBC Bank Australia · PDF fileIssued by HSBC Bank Australia Limited ABN 48 006 434 162 AFSL/Australian Credit ... investment Standard Variable,

We appreciate that your life is varied, complex and constantly changing. We also recognise that your needs are different to others; which is why at HSBC Premier, we tailor our services around you and your personal economy.

Your personal economy represents the health of your financial life. It incorporates all the things you value most – your family, your home, your passions, your work, your experiences, your legacy, and the way you choose to live. Your personal economy is constantly changing, so we provide personal banking support through our HSBC Premier Relationship Managers to give you the constant care and attention you need.

Speak to an HSBC Premier Relationship Manager today and start to enjoy the privilege of a banking experience built around your personal economy.

Discover a unique banking experience tailored to your personal economy

Page 3: Get in touch Personal banking - HSBC Bank Australia · PDF fileIssued by HSBC Bank Australia Limited ABN 48 006 434 162 AFSL/Australian Credit ... investment Standard Variable,

Enjoy the support of a dedicated Relationship Manager

Your HSBC Premier Relationship Manager has the knowledge and experience to keep your personal economy on track for growth. As well as providing you with their direct contact details, your Relationship Manager can also connect you with:

• an HSBC Financial Planner who can provide independent specialist advice to help you fulfil your hopes, dreams and ambitions.

• an HSBC foreign currency expert to help you fulfill your foreign currency needs.

Our success is measured by how well we meet your needs

We take your personal economy personally. That’s why the performance of our Relationship Managers and Financial Planners is based on how well they meet your needs and how happy you are with their service.

Always there, wherever and whenever you need us

Wherever life takes you, you’ll have access to our round-the-clock service to take care of your personal economy.

• Global View gives you a single view of all your HSBC Premier accounts globally.

• Global Transfers offers instant, fee-free international fund transfers between your HSBC Premier accounts.

• A dedicated HSBC Premier 24-hour phone banking service provides preferential access.

• Automatic HSBC Premier status in all countries where you bank with HSBC (when you meet the minimum requirements in your home market).

• International account opening before you arrive at your new destination.

• Access to 375 HSBC Premier Centres worldwide1, providing specialist services to meet your overseas banking needs.

• Emergency cash up to USD2,000 can be arranged at any HSBC branch worldwide2.

• 24-hour credit card replacement if you lose your HSBC Premier World MasterCard ®.

Other fees and charges may apply.

Supporting you for success

Page 4: Get in touch Personal banking - HSBC Bank Australia · PDF fileIssued by HSBC Bank Australia Limited ABN 48 006 434 162 AFSL/Australian Credit ... investment Standard Variable,

HSBC Premier Home Loans

• 0.75% p.a. discount, or more for larger borrowings3, for owner occupied and investment Standard Variable, Home Equity and Home Smart Loans.

• 0.10% p.a. discount on owner occupied and investment fixed rate home loans ranging from three to five years4.

• Up to 0.375% p.a. discount on AUD, HKD, and USD Market Linked home loans.

• Exclusive 50% discount on all home loan application and variation fees.

• 100% offset facility available with HSBC’s Standard Variable Rate Home Loan.

Available on HSBC Premier Home Loans with new borrowings to HSBC of $50,000 or more. Discounted rates are available while you remain an HSBC Premier Customer and otherwise revert to the standard non-Premier variable rate applicable at the time refer to hsbc.com.au/personal/home-loans/interest-rates

HSBC Premier Cash Management Account and Deposits

• No ATM fee at over 3,000 HSBC, Westpac, BankSA, Bank of Melbourne or St.George ATMs in Australia.

• Exclusive access to an HSBC Premier Cash Management Account.

• Preferential foreign exchange rates on over 19 currencies online, and over 50 currencies in selected HSBC branches.

• Enhanced Term Deposit interest rates.

• Complimentary HSBC Premier Visa Debit Card with: – access to Visa Premium Concierge Services – complimentary insurances6 – higher daily purchase and withdrawal limits – make purchases with the reassurance of Visa Zero Liability .̂

Eligibility and exclusions apply. ^Visa Zero Liability subject to investigation of the unauthorised transaction. Other fees and charges apply.

As an HSBC Premier customer, enjoy our most prestigious local banking products and services at preferential interest rates and save.

HSBC Premier benefits

Preferential local rates and rewards

Page 5: Get in touch Personal banking - HSBC Bank Australia · PDF fileIssued by HSBC Bank Australia Limited ABN 48 006 434 162 AFSL/Australian Credit ... investment Standard Variable,

HSBC Premier World MasterCard®

• Uncapped rewards points on your choice of two reward programs:

HSBC Rewards Plus – $0 annual fee, earn 1 HSBC Reward Point13 for every dollar spent on eligible domestic purchases7, earn 1.5 HSBC Reward Points13 on eligible international purchases7, redeem on a range of shopping, travel, merchandise rewards or transfer points to leading airline reward programs including Asia Miles and Singapore Airlines’ KrisFlyer.

HSBC Qantas Rewards – $99 annual fee, earn 1 Qantas Point8 for every dollar spent on eligible purchases8, complimentary Qantas Frequent Flyer membership when you join, directly earn Qantas Points and redeem for travel or merchandise via Qantas Frequent Flyer Program.

• Complimentary insurance benefits6 including International Travel Insurance, Extended Warranty Insurance, Guaranteed Pricing Scheme, Transit Accident Insurance and Purchase Protection Insurance. Eligibility criteria and conditions apply available at hsbc.com.au or

call 1800 648 093.

• Shop smarter with interest free finance14 at participating retailers.

• Additional credit cardholders at no extra cost. Other fees and charges apply.

• 24-hour credit card replacement at no cost9 in the event of theft or loss.

• Shop, dine, travel and be entertained for less in over 27,000 outlets across 40 countries around the world with HSBC’s home&Away Privilege Program10.

• Visit mastercard.com.au/world to be the first to know about the latest offers.

Minimum credit card limit of $15,0005.

HSBC wealth management and advice

We all have financial goals, dreams and aspirations. When it comes to achieving them, put financial expertise and advice on your side. Access a range of products and services to support the growth of your personal economy. This may include:

• superannuation and retirement planning

• wealth creation and investments

• online share trading

• insurance

And as an HSBC Premier customer, you are entitled to a 10% discount on the standard product placement and implementation fees.

HSBC Premier benefits

Page 6: Get in touch Personal banking - HSBC Bank Australia · PDF fileIssued by HSBC Bank Australia Limited ABN 48 006 434 162 AFSL/Australian Credit ... investment Standard Variable,

HSBC Car and Personal Loans

0.30% p.a. discount on HSBC’s lowest published Car and Personal loan interest12

A monthly service fee of $35 applies. The savings, and waived charges, set out above are current as of October 2014 and subject to change. Other fees and charges, terms and conditions apply. #Other ATM owners/operators may charge an ATM Operator Fee for withdrawals or balance enquiries at their ATMs. We may vary the monthly service fee for HSBC Premier from time to time. To qualify for HSBC Premier, please see the HSBC Premier eligibility section on the following page.

HSBC Insurances

• 10% discount on Travel Insurance premiums11

• 7.5% discount on Home Insurance, Contents Insurance and Landlord Insurance premiums11

• 5.0% discount on Motor Vehicle Insurance premiums11

Exclusions and eligibility criteria apply.

HSBC Premier benefits

No ATM transaction fee when withdrawing cash at HSBC ATMs internationally#

Establish overseas HSBC Accounts through a dedicated HSBC Premier International Banking Centre at no charge

Single Internet Banking log-in with access to all your HSBC Premier accounts worldwide at no charge

Instantaneous fee-free international fund transfers between your HSBC Premier accounts online

• Access to 375 HSBC Premier Centres worldwide1

• Emergency cash up to USD2,0002 at any HSBC branch worldwide

As an HSBC Premier customer, enjoy exclusive international benefits across a range of services.

Services HSBC Premier benefits

Overseas ATM withdrawals

Overseas account opening

Global View

Global Transfers

HSBC Premier Centres

Exclusive global benefits

Page 7: Get in touch Personal banking - HSBC Bank Australia · PDF fileIssued by HSBC Bank Australia Limited ABN 48 006 434 162 AFSL/Australian Credit ... investment Standard Variable,

You can access exclusive HSBC Premier benefits if you have:

• A minimum of $500,000 in loans*; or

• A minimum of $200,000 in savings and investments^; or

• A combination of loans*, savings and investments^ totalling a minimum of AUD500,000 with HSBC Bank Australia Limited; and

• An HSBC Premier Cash Management Account which you must maintain. A $35 Premier Monthly Service fee applies.

* facility limit not outstanding balance ^ excluding balances held in the HSBC Balance Offset Account

Fees and chargesFees and charges for HSBC Premier products and services are outlined in the applicable facility contract and also in our brochure ‘Personal financial services charges – your guide’. Information on our current fees and charges are available on request. A monthly HSBC Premier service fee is payable and it will be debited to your HSBC Premier Cash Management Account. The amount of this fee is disclosed in our brochure Personal financial services charges – your guide.

VariationWe may reduce or increase any interest rate or reference interest rates from time to time win accordance with the Terms and Conditions applicable to our relevant products and services. We (or the relevant provider or issuer of the relevant products or services) may vary the features and the Terms and Conditions of our relevant products and services in accordance with the Terms and Conditions applicable to them. From time to time, we may:a) change the eligibility criteria of HSBC Premier;b) change any of the HSBC Premier preferential pricing, features or benefits referred to in the Terms and Conditions

of this brochure;c) introduce new HSBC Premier preferential pricing, features or benefits which will be subject to these Terms and

Conditions (including any variation of them);d) change or introduce new HSBC Premier fees and charges; ande) change any of these Terms and Conditions.

All these changes can be made without your consent. We will give you 30 days prior written notice of any of these changes. We may notify you of the introduction or change of a government charge payable directly or indirectly by you by advertisement in the national or local media or in writing. We will not need to do so if the Government advertises the change.

When benefits cease, and termination of the HSBC Premier Agreement

Subject to statutory and regulatory obligations, your eligibility to be an HSBC Premier customer and all preferential pricing and associated benefits will immediately cease to apply and the HSBC Premier Agreement will terminate if:• you fail to pay the HSBC Premier monthly service fees; or• we inform you that you are no longer eligible; or• you are otherwise in default under this Premier Agreement; or• we no longer continue to offer HSBC Premier; or• we are required to terminate HSBC Premier by law, regulation, or policy.

We have the right to amend or withdraw HSBC Premier benefits and preferred pricing at any time. We may also cancel the HSBC Premier Agreement at any time by giving you 30 days prior written notice. You may cancel the HSBC Premier Agreement at any time by giving us at least 30 days prior written notice.

HSBC Premier Terms and Conditions

HSBC Premier eligibility

Page 8: Get in touch Personal banking - HSBC Bank Australia · PDF fileIssued by HSBC Bank Australia Limited ABN 48 006 434 162 AFSL/Australian Credit ... investment Standard Variable,

Important information

HSBC Premier eligibility criteria applies. Eligibility criteria remains at HSBC’s absolute discretion. Terms, conditions, fees and charges and other restrictions apply. HSBC reserves the right to charge a monthly fee for the HSBC Premier service. We may vary the monthly service fee for HSBC Premier from time to time. The HSBC Premier privileges set out within this brochure are current as of July 2016 and are subject to change. Other fees and charges, terms and conditions apply.1. On top of the 375 HSBC Premier Centres, there are around 8,500 HSBC service points around the world.2. You may borrow up to USD2,000, and further amounts may be made available upon application and assessment by HSBC. Funds will only

be provided in countries where HSBC is located and where you present adequate identification (such as your Passport, HSBC Premier World MasterCard® or HSBC Premier Visa Debit Card). You can request advance information about any fees, charges and interest that may apply. Any funds made available by HSBC are provided subject to terms and conditions and are subject to legal and regulatory requirements. Subject to your approval;

3. Tiered discounts apply, loan amount of AUD500,000 - AUD749,000 receive 0.75% discount p.a., loan amount of AUD750,000 - AUD1,499,000 receive 0.80% discount p.a., loan amount of AUD1,500,000 or greater receive 0.85% discount p.a. Visit hsbc.com.au for details.

4. Fixed rates revert to HSBC’s standard variable rate.5. HSBC Premier World MasterCard® is based on a credit limit of $15,000. For access to credit limits above this amount, you will need

to complete a separate application form. The provision of a credit card is subject to local statutory and regulatory requirements. Fees, charges, terms and conditions apply. All applications are subject to HSBC’s lending criteria.

6. Insurance policies are issued by AGA Assistance Australia Pty Ltd ABN 52 097 227 177 (AFSL No. 245631) trading as Allianz Global Assistance (under a binder from Allianz Australia Insurance Limited ABN 15 000 122 850 (AFSL No. 124708)) and HSBC Bank Australia Limited (ABN 48 006 434 162) (AFSL 232595). Terms and Conditions, limits and exclusions available at hsbc.com.au. An excess may apply. HSBC does not issue these insurances and does not receive commissions on these policies or guarantee any benefits under this cover. HSBC has entered into master policies for the benefit of cardholders. The cover provided is at no additional cost to cardholders. This document provides general information only and does not take into account what you currently have, want or need for your financial future. You should consider these matters and read the Information Booklet available at hsbc.com.au or by calling 1800 648 093.

7. Eligible purchases exclude interest free promotions, balance transfers, business expenses, cash advances, fees and charges, any disputed transactions, BPAY® and any Government fee or charge. Rewards program terms and conditions apply. Visit hsbc.com.au/personal/credit-cards/terms

8. Qantas Points accrue in accordance with and subject to the HSBC Qantas Rewards terms and conditions. You must be a member of the Qantas Frequent Flyer program and provide your valid membership number to HSBC in order to earn and redeem points. Membership and Qantas Points are subject to the terms and conditions of the Qantas Frequent Flyer program. Eligible purchases exclude interest-free promotions, balance transfers, business expenses, cash advances, fees and charges, any disputed transactions, BPAY® and any Government fee or charge.

9. Applies only if you have an HSBC Premier World MasterCard®. 24-hour card replacement service is operated by MasterCard® International and its appointed agent/third party service provider, and may not be possible in certain circumstances beyond their control which include difficulties in locating you.

10. home&Away Privilege Program terms and conditions apply.11. Allianz Australia Insurance Limited (Allianz) AFS Licence No. 234708 ABN 15 000 122 850 underwrites HSBC travel insurance. HSBC Bank

Australia Limited (HSBC) ABN 48 006 434 162 AFS Licence No 232595 acts as an agent for Allianz. Allianz has appointed AGA Assistance Australia Pty Ltd AFS Licence No. 245631 ABN 52 097 227 177 trading as Allianz Global Assistance ABN 52 097 227 177 AFSL 245631 to manage this travel insurance. A PDS is available from HSBC by calling 1300 308 008, visiting your local branch or hsbc.com.au. You should read and consider the PDS before deciding whether to acquire any product mentioned. HSBC receives commission, which is a percentage of the premium, and details can be provided on request. HSBC does not guarantee or accept liability for any products offered by Allianz.

12. Terms, conditions, fees, charges, and lending criteria apply. Refer to hsbc.com.au/personal/personal-loans for details of HSBC’s current personal loan rates at the time of application.

13. Rewards Plus Program terms and conditions apply.

14. Interest free finance is applied only to promotional transactions for the specified period. Balances outstanding at the end of the promotional period will form part of the normal account balances and will accrue interest at the cash advance rate current at the time. See in-store for details. Unless repayments are deferred for a specified period as part of the promotional offer, repayments are required and calculated at 3% of the outstanding balance or $20, whichever is higher. Lending criteria, terms and conditions, fees, and charges apply and are available on application.

This is general advice only. This brochure does not take into account your objectives, financial situation or needs. You should consider these matters, and read the relevant PDS available at hsbc.com.au before making any decisions.