get closer to your customers through simplified & effective real time collaboration
TRANSCRIPT
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What do
Vodafone
do?
•Connect People to People
•Connect People to Applications
•Connect Applications to Applications
•Connect Applications to People
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Users are rapidly adopting new habits
More powerful and enabled devices
Digital content continues to increase
New services will continue to thrive and grow
We need to embrace our new connected world
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Growing customer
expectations
Driving increased
productivity
Realising new ways
of working
Reducing
operational costs
Achieving
consolidationCompliance
Today‟s challengesBased upon what our customers are telling us
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Functional
Operational
Business Continuity, Security & Disaster Recovery
Infrastructure Savings
• Telecom cost savings
• Cabling savings
Simplified Operations
• Centralization lowers operational costs
• Consolidate equipment & licenses
• Decrease maintenance/upgrade costs
• Automate Move Add & Change
• Solutions for mobile & home workers
• Application & desktop integration
• Multi-media collaboration
End UserProductivity
• Increase business agility
• Drive competitive advantage
• Global, virtual Customer care
Strategic Benefits
Str
ate
gic
Im
pa
ct
Value for the organisation
Next Gen CommunicationsCreating new value and delivering cost reductions
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Total Communications Capability
Linking Collaboration to Business Processes
Event
ActionTaken
Information to Action Gap
Time
Impact
of
Response
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MOBILE
COMPUTERDESK PHONE
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Mobile and Fixed investments - Unified
WIRELESSFIXED
WIRELESSFIXED
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Defining your mobility strategy – consider all the angles
Managing risk
Maintaining control
Increasing productivi
ty
Mobility
strategy
75% of companies with flexible working policies say they have increased staff commitment & motivation, and 60% of those businesses saw reduced staff sickness and turnover
85% of IT Managers view mobile working as a serious threat to company data & as a result many are reluctant to embrace itSource : Dimension Data
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„Fixed in Office’ Permanently office based and need to be at the same fixed desk
whenever they are in work.
‘Flexible in Building’ Primarily for office based posts that are not required to have a fixed
desk location i.e. they have the ability to work from any desk within a building.
‘Mobile‟ workstyle is for posts who spend the majority of their time working at a variety of
locations, but require the ability to work as if at a fixed desk
„Homeworker’ workstyle is for posts who require a home office that functions no differently
to their work office
The ‘Operator‟ workstyle is reception / central services / assistant roles
Work Styles „Profiles‟
“Unified Communications by its very
nature will change behaviour and the way
people communicate and work”
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Establishing User „Profiles‟
Deskphone Thin Client Thick Client Mobile Client Speech
Core Infrastructure
CENTRALISED & COMMON
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Total Communications Capability
Vodafone multimedia conferencing
Vodafone call recording
Consolidate Simplify Innovate
Mobile integration
Extend to any user,
any device
One number
One voicemail
Flat rate charging
Unified communications
Desktop integration
Drive productivity
Flexible working
Collaboration
IPT / LAN
IP network
convergence
IP enabled
One service
Foundation for UC
Phase two Phase three Phase four
The Journey
Consolidate supply
PBX support,
fixed, mobile
Reduce unit costs
Simplify service
Simplify contracts
Phase one
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It’s the design, implementation & support that differentiates
Unified Communications
Reduction in the number of standalone systems - driving down TCO
Increasing the productivity of the users by enhancing their communications
Increasing organisational agility and flexibility
Just buying technology that others have …. does not bring about change
Targeting Savings – Standardise … Variance & exceptions drive up costs
UC is not a single project – Series of initiatives based upon a single business vision
Acceptance – Identify Champions …. Model Office … A day in the life of
Unified Collaboration
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Thank
You