generalized survey tools for program self assessment (1)

Date: December 19, 2015

To: All the Faculty MembersFaculty of Business, Northern University Bangladesh

Subject: Internal Evaluation Study of Faculty of Business, Northern University Bangladesh

Dear Sir/Madam

We are happy to inform you that an internal evaluation study on Faculty of Business, Northern University Bangladesh (NUB) is being mounted. It has been sponsored by UGC (University Grants Commission)Bangladesh, and financed by the World Bank. A short outline of this study is enclosed herewith .Please feel free to make any suggestions. We need your whole -hearted support for making this study a success. Also enclosed is the set of questionnaire used for the survey work to be done among the stakeholders of the Faculty of Business for your kind information.

With best regards

Md. Lutfor RahmanAssociate Professor and DirectorCentre for Management and Development ResearchNorthern University Bangladesh

Through Lens of Major Stakeholders: Progress of Faculty of Business, Northern University Bangladesh (NUB)

(An Evaluative Study Proposal)

Exploratory study on Governance, Education Programs, Teaching Learning, Related Aspects

The study will be an evaluative one on the performance of Faculty of Business, Northern University Bangladesh (NUB). The university was founded in November 2002. This will be the first comprehensive internal evaluation on the major aspects of governance, curriculum (contents, design and review), pedagogy, teaching resources, learning assessment, internal process control (quality assurance etc.), students selection procedure and related issues, physical facilities and structure, staff recruitment and development, student support services, research and extension services of the faculty. The study, basically an exploratory one, will list lessons learned on the important issues of governance curriculum, pedagogy, learning assessment, teaching resources, physical facilities and suggest ways forward for Faculty of Business, NUB. Five major stakeholders of NUB will be asked to give their opinion on different relevant questions on the abovementioned issues of NUB’s faculty; the five major stakeholders will be employers (the firms who employ NUB-graduates), alumni (from the earliest year of graduation to the latest year, i.e. December 2015), current students (belonging to different semesters), non-academic staff-members and academic (faculty) staff members.

Data for the Study-Sample SurveyThe study will be based on a random sample survey of respondents of 300, and the sample will be selected from the above mentioned five categories of employers, alumni, students, non-academic and academic staff-members. The respondents will be randomly selected from each of the category. For each type of the respondents, a structured (mainly qualitative) questionnaire (for primary data) will be applied. The sample distribution of the respondents will as follows:

Respondent Type Number1. Employers 502. Alumni 100 (40)3. Students 100 (40)4. Academic Staff 405. Non-academic Staff 10Total 300 (80)

*Parentheses show number of female out of the total

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A committee was constituted to customize the survey tools proposed in the SA Manual for program self-assessment. The proposed survey tools are thoroughly discussed, reviewed, customized and finalized by all the members of the sub-committee. The templates are essential for carrying out the self-assessment exercise in all programs of the Bangladesh’s universities. However, these are samples and very generalized. Program offering entities may customize these templates depending on their individual and specific requirements and context.

Program Self-AssessmentSURVEY QUESTIONNAIRE FOR EMPLOYER

The purpose of this survey is to obtain employers’ input on the quality of education of _________________________ program of ____________________University. The survey is with regard to _____________________graduates ______________________University employed at your organization. Your sincere cooperation would enable us to improve the quality of our graduates as per your requirements.

Name of the Institute/Organization:_______________________________________________Corporate Office Address_______________________________________________________Email:___________________________________________ Web:________________________

Nature: Θ Academic Θ Research Θ Business Enterprise Θ Others____________________Establishment Year:

1. Experience Requirement for Entry Level Employees: Θ Highly Experienced Θ Experience for few years Θ Fresh Θ Cannot be generalized

2. Please rate the following dimensions of quality of graduates according to importance in recruitment using the following rating scale:

o 5 for extremely important o 4 for very important o 3 for important o 2 for less important o 1 for not important at all

No. Dimensions of Quality Rating

A. Knowledge

3.1 Job knowledge (knowledge on subject matter)

3.2 IT Knowledge

3.3 Knowledge in designing a system component or process

B. Communication Skills

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3.4 Oral communication

3.5 Report writing

3.6 Presentation skills

C. Interpersonal Skills

3.7 Ability to work in teams

3.8 Leadership

4.9 Independent thinking/ Self Confidence

3.10 Self-Motivation/ Commitment to job

3.11 Reliability

3.12 Appreciation of ethical values

3.13 Adaptability

D. Work Skills

3.14 Time management skills

3.15 Judgment

3.16 Problem formulation, solving and decision making skills

3.17 Collecting and analyzing appropriate data

3.18 Ability to link theory to Practice

3.19 Discipline

3.20 Sense of Responsibility

3. Please evaluate the following dimensions of competence of graduates …… program, … University based on their performance at your organization using the following scale:5 – Excellent 4 – Very Good 3 – Good 2 – Fair 1 – Poor

No. Dimensions of Quality

E. Knowledge

4.1 Job knowledge (knowledge on subject matter)

4.2 IT Knowledge

4.3 Knowledge in designing a system component or process

F. Communication Skills

4.4 Oral communication

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4.5 Report writing

4.6 Presentation skills

G. Interpersonal Skills

4.7 Ability to work in teams

4.8 Leadership

4.9 Independent thinking/ Self Confidence

4.10 Self-Motivation/ Commitment to job

4.11 Reliability

4.12 Appreciation of ethical values

4.13 Adaptability

H. Work Skills

4.14 Time management skills

4.15 Judgment

4.16 Problem formulation, solving and decision making skills

4.17 Collecting and analyzing appropriate data

4.18 Ability to link theory to Practice

4.19 Discipline

4.20 Sense of Responsibility

4. Major weaknesses you have observed in the Graduates of …. Program ….. University working at your organization

5. Do you provide any training right after recruitment before assigning any responsibility: Yes/NoIf Yes, Please specify

.6. General Comments (Please make additional comments or suggestions, which you think would help

to strengthen our programs for the preparation of graduates). ______________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________

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Annex 2Program Self-Assessment

SURVEY QUESTIONNAIRE FOR ALUMNI

(To be filled by the Graduates)

This form includes statements for self-assessment at program level. You as a graduate are requested to give your sincere comment against each of the statements by putting a tick (√) mark. Your sincere evaluation will be helpful for correct assessment of the program so that next improvement plan may be undertaken. Be honest!!

Name of the program: _____________ Department/Discipline:____________________

Faculty/School:_________________________ University: _____________________________

Degree and service Information:

1. Current status:

a) Searching Jobb) Employed in an organization c) Engaged with own business

If the answer is b or c

Name of present organization ________________________________________________

Designation: ______________________________________________________________

Address: _________________________________________________________________

2. Year of Passing/graduation:

3. Date of your first employment:

4. Time taken to get the first employment opportunity:

Year Month

5. Training or any other courses or program attended to get job after graduation from ‘X’ University Θ Yes Θ No If yes, please specify_____________

6. Recruitment process you faced to get involved with your present organization

Direct Offer

Direct Oral Interview

Written & Oral Interview

Other (Pls. Specify)

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7. Evaluate the following aspects of the program in terms capacity to provide quality education by marking “√” in the box of corresponding column according to the scale given:5–Strongly agree; 4–Agree; 3–Neutral; 2–Disagree; 1–Strongly disagree;

A. Governance

Area of Evaluation 5 4 3 2 1

1. Department provides comprehensive guidelines to the students in advance by means of a brochure/handbook

2. Department ensures a conducive learning environment

3. Academic decisions are taken with fairness and transparency

4. Academic calendar are maintained properly

5. Results are published timely in compliance with the ordinance

6. Students’ opinion regarding academic and extra-academic matters are addressed properly

7. 7’ Student feedback process is in practice

8. Website is informative and updated properly

B. Curriculum: content, design and review

Area of Evaluation 5 4 3 2 11. Curriculum load is optimum and induces no pressure

2. Courses in the curriculum from lower level to higher are properly arranged

3. Teaching strategies are clearly stated in the curriculum

4. Assessment strategies are clearly stated in the curriculum

5. The curriculum is effective in achieving day-one skills

C. Teaching-learning

Item 5 4 3 2 1

1. Teaching-learning is interactive and supportive

2. Class size is optimum for interactive teaching learning

3. Modern devices are used to improve teaching-learning process

4. Diverse methods are used to achieve learning objectives

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5. Lesson plans/course outlines are provided in advance to the students

6. Students attained additional practical ideas from real life situation apart from classroom teaching.

D. Learning Assessment

Item 5 4 3 2 1

1. All about assessment system are duly communicated to students on the commencement of the term/semester

2. Assessment system meets the objectives of the course

3. Diverse methods and tools are used for assessment.

4. Assessment feedback is provided to the students immediately.

5. The questions of examinations reflect the content of the course.

6. Both formative (quizzes, assignments, term papers, continuous assessments, presentations etc.) and summative assessment (final examination) strategies are followed.

E. Student Entry Qualifications, Admission procedure, Progress and Achievements

Item 5 4 3 2 11. Admission policy ensures entry of quality students.

2. Admission procedure is quite fair

3. Sincerity and commitment of the students exist to ensure desired progress and achievement.

F. Structures and facilities

Item 5 4 3 2 1

1. Overall classroom facilities are suitable for ensuring effective learning.

2. Laboratories facilities are suitable for practical teaching-learning and research

3. The library has adequate up-to-date reading and reference materials to meet the academic & research needs

4. Internet facilities with sufficient speed are available

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5. Adequate indoor and outdoor medical facilities are available

6. Adequate indoor and outdoor game facilities are available

7. Existing gymnasium facilities are good enough

8. Adequate safety measures are available

G. Student Support Services

Item 5 4 3 2 11. There is an arrangement to provide guidance and counseling.

2. Mentoring is done to take care of the students

3. Scholarships/ grants available to students in case of hardship

4. Students are encouraged to involve in co- curricular and extra-curricular activities

5. Alumni are organized and supportive.

6. Supporting staff are adequate and co-operative

7. There are opportunities to get involve with community services

H. Research and Extension Srvices

Item 5 4 3 2 1

1. The department has a research and development policy

2. Mechanism exists for engaging the students in research and development

3. Research findings in the form of theses, publications and monographs are properly used in current teaching-learning

4. The department has a community service policy

Open ended questions:1. What are the best aspects of the program?

_______________________________________________________________________________________________________________________________________________________________

2. What aspects of the program could be improved?________________________________________________________________________________________________________________________________________________________________

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Program Self-AssessmentSURVEY QUESTIONNAIRE FOR STUDENTS

(To be filled by the Existing Students)

This form includes statements for self-assessment at program level. You as a graduating student are requested to give your sincere comment against each of the statements by putting a tick (√) mark. Your sincere evaluation will be helpful for correct assessment of the program so that next improvement plan may be undertaken. Be honest!!Name of the program:____________________Department/Discipline:_______________________Faculty/School:___________________________ University: __________________________________

1. GPA/CGPA Earned

SSC HSC 1st year 2nd year 3rd year 4th year 5th year CGPA

Lev I

Lev II

Lev I

Lev II

Lev I

Lev II

Lev I

Lev II

Lev I

Lev II

YGPA

2. Number of classes held to complete the course

Number of Courses Completed by the responding student

Number of Classes held to complete the course

Number of courses

Less than 15

16 to 20 Classes

21 to 25 Classes

26 to 30 Classes

31 to 35 Classes

36 and above

3. Classes are mostly: Lecture based Interactive Both

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A. Governance

Area of Evaluation 5 4 3 2 1







7. 7’ Student feedback process is in practice


B. Curriculum: content, design and review

Area of Evaluation 5 4 3 2 11. Curriculum load is optimum and induces no pressure




C. Teaching-learning

Item 5 4 3 2 1





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D. Learning Assessment

Item 5 4 3 2 11. All about assessment system are duly communicated to students on the

commencement of the term/semester






E. Student Entry qualifications, Admission procedure, Progress and Achievements

Item 5 4 3 2 1

1. Admission policy ensures entry of quality students.



F. Structures and facilities

Item 5 4 3 2 11. Overall classroom facilities are suitable for ensuring effective learning.




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G. Student Support Services

Item 5 4 3 2 11. There is an arrangement to provide guidance and counseling.







H. Research and Extension Services

Item 5 4 3 2 1





1. What are the best aspects of the program?________________________________________________________________________________________________________________________________________________________________

2. What aspects of the program could be improved?_________________________________________________________________________________________________________________________________________________________________

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Program Self-AssessmentSURVEY QUESTIONNAIRE FOR NON-ACADEMICS

(To be filled by the non-academic staffs)

This form includes statements for self-assessment at program level. You as a non-academic staff are requested to give your sincere comment against each of the statements by putting a tick (√) mark on appropriate grade-column. Your sincere evaluation will be helpful for correct assessment of the program so that next improvement plan may be undertaken. Be honest!!Name: __________________________________ Years of experience____________________

Department:____________________________ Faculty: ______________________________

University: __________________________________

I. Evaluate the following aspects of the program in terms capacity to provide quality education by marking “√” in the box of corresponding column according to the scale given:5–Strongly agree; 4–Agree; 3–Neutral; 2–Disagree; 1–Strongly disagree;

A. Governance:

Item 5 4 3 2 1






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B. Staff and Facilities: Recruitment and staff development

Item 5 4 3 2 1

1. Recruitment policy and practices are good enough for recruitment of competent academic and non-academic staffs

2. Competence, sincerity and experience are the only criteria for promotion/up-gradation

3. Academics have enough opportunity to take part in different training program for skill development

4. Non-academics have enough opportunity to take part in different training program for skill development

5. The department has a policy to provide mentoring and continuous guidance for new academic staff

6. The department have a performance award policy to inspire academic staffs

C. What are the major weaknesses you have observed in the department

________________________________________________________________________________

________________________________________________________________________________

________________________________________________________________________________

________________________________________________________________________________

_____________________________________________

D. Your suggestion to improve the teaching learning environment:

_________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________

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Program Self-AssessmentSURVEY QUESTIONNAIRE FOR ACADEMICS

(To be filled by the faculty members)

This form includes statements for self-assessment at program level. You as a teacher are requested to give your sincere comment against each of the statements by putting a tick (√) mark on appropriate grade-column. Your sincere evaluation will be helpful for meaningful assessment of the program so that next improvement plan may be undertaken. Be honest!!Name:_________________________________ Years of experience: ____________________ Department/Discipline:______________________Faculty/School:______________________University: __________________________________


A. Governance

Areas of Evaluation 5 4 3 2 1







7. Student feedback process is in practice


9. Peer observation is in practice

10. Decision making procedure in the department is participatory

11. Documentations (decisions of committees, class attendance registers, questions, continuous assessment answer scripts, marks, examination results, students’ progress etc) are maintained properly

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B. Curriculum Design and Review

Areas of Evaluation 5 4 3 2 11. Curriculum load is optimum and induces no pressure




5. The curriculum is effective in achieving day-one skills

6. Curriculum is reviewed and updated regularly in in compliance with the rules of the universities

7. Opinions from the relevant stakeholders are taken and honored duly during review of the curriculum

8. Curriculum addresses the program objectives and program learning outcomes

C. Teaching Learning







6. Teaching-learning process encompasses co-curricular activities to enrich students’ personal development.

D. Learning Assessment7. All about assessment system are duly communicated to students on the

commencement of the term/semester5 4 3 2 1




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13. The assessment system is reviewed at regular intervals

14. Fairness and transparency is maintained in assessment system.

E. Student Entry qualifications, Admission procedure, Progress and Achievements

Item 5 4 3 2 11. Admission policy ensures entry of quality students.



F. Structure and Facilities

Items 5 4 3 2 11. Overall classroom facilities are suitable for ensuring effective learning.








9. Adequate office facilities with competent manpower and relevant office equipments are available to support the students’ need

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G. Students Support Services


1. There is an arrangement to provide guidance and counseling.







8. The department maintains students’ progress documents.

9. The department has a policy for active student participation in areas like peer counseling, co-curricular activities..

H. Research & Extension Services






9. Teachers always take initiative to hunt research fund for smooth running of the research

10. Research outputs are regularly published in peer reviewed journal

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I. Staff and Facilities: Recruitment and staff development


7. Recruitment policy and practices are good enough for recruitment of competent academic and non-academic staffs

8. Competence, sincerity and experience are the only criteria for promotion/up-gradation

9. Academics have enough opportunity to take part in different training program for skill development

10. Non-academics have enough opportunity to take part in different training program for skill development

11. The department has a policy to provide mentoring and continuous guidance for new academic staff

12. The department have a performance award policy to inspire academic staffs

J. Process Control Internal (Quality Assurance and Continuous quality Improvement)


1. The department always acts in compliance with the decision of the university regarding continuous quality improvement

2. The department develops a system to review its programs to enhance students learning.

3. The department embraces the spirit of continual quality improvement based on past experiences, present conditions, and future possibilities.

4. The department ensures a usual practice for students’/ Alumni’s feedback as a culture

K. Major weaknesses you have observed in the quality of your graduates

_________________________________________________________________________________

_________________________________________________________________________________

_________________________________________________________________________________

________________________________________________

L. Your suggestion to improve the quality of graduates:

___________________________________________________________________________________

___________________________________________________________________________________

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___________________________________________________________________________________

___________________________________________

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