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General Education OfficeIHM.316 / ILA2401

English for the Hotel Business

Course Introduction

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ObjectivesThe objectives of this course are…1. Be proficient with specific

vocabulary and terminology used in the hotel and catering industry, and other related fields.

2. Be familiar with industry-related English in a range of different situations such as dealing with the difficult customers, hotel facilities, organizational hierarchy, etc. for listening and speaking efficiency.

3. Apply the learned language skills in a variety of spoken and written tasks relevant to the interpersonal and intercultural situations to be found in the hotel and catering business environment.

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Course DescriptionThis course facilitates the use of English skills required for the hotel and catering trade. Components of the course include:• Specific vocabulary• Expressions • Language use in the contact with customers at the receptions, dining room service, general service in hotel and restaurants, and at food counters, service encounters with suppliers and travel agents, communication among colleagues inside the hotel or between seniors and employees.

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Evaluation1. Attendance & Participation

5%2. Uniform & Discipline

5%3. Assignment I

5%4. Assignment II

10%5. Assignment III

15%6. Language Center Assignment

10%7. Mid-Term Examination

20%8. Final examination

30% Total

100%

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Rules and Responsibilities

1.Attendance and Participation will be recorded every day. You are allowed 4 absences… 5 or more absences and you will not be allowed to take the final examination.

2.Uniform and Discipline will be recorded every day. The DTC suit uniform is the only acceptable dress code in the classroom. The Kitchen and Sport uniforms are not allowed. Violation of this rule will give you a zero mark for the uniform.

3.Coming to class 15 minutes or more late will result in a zero mark for participation.

4.Late assignments will no longer be accepted… NO EXCEPTIONS!

5.Mobile phones, Blackberries, iPad’s, etc., etc., etc. are allowed, but they must NOT make a sound.

6.Homework or projects for other classes or schools is not permitted during class.

7.Non-registered students are not allowed in the classroom – don’t bring your friends to class!

8.Mid-Term and Final Examinations are based 50% on lectures in each class, and 50% of course-book exercises, which will only be available in class. TAKE NOTES!

9.All assignments must be submitted with the following information:

10.Originality – all work must be your own. Any copied or unoriginal work will result in a zero score for you AND the person you copied from. False information of ANY kind will not be accepted, especially on the LC Usage Forms.

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How to pass this course…..

1. To pass this course, it is important to be here for every class.

If you are absent five times, you cannot take the final exam.2. Being late for the start of class, or after

the break, will lower your final grade… … NO EXCEPTIONS!

3. Look for the “” symbol on the PowerPoint presentations because these are the notes to study for the mid-term and final exams. TAKE NOTES!!!

4. Assignments and Language Center projects are important because they count toward your final grade. DON’T IGNORE THEM!

5. Ask questions if you do not understand something.

6. Know and practice formal letter writing for grammar and format.

7. Come dressed in the proper uniform and wear it correctly with professionalism!

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Modern language

Relax in the bamboo spaceship floating daybed!

Take a bottle from the Wine Cellar!

Have a shower!

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Modern languageHow would you describe this…?

Or this…?

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Lesson StructureGenerally, each lesson will be of a similar structure consisting:1. Presentation – Introducing the

topic and eliciting prior knowledge

2. Course Text Book – speaking, reading, writing and language study

3. Listening Exercises – including speaking and conversation (usually within the language lab 2305)

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Course Text BookHIGH SEASONEnglish for the Hotel and Tourist IndustryKeith Harding & Paul HendersonOxford University Press

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Course Content What do you expect? – Ten units covered within the course

Types of Accommodation

Hotel Facilities

Staffing and Internal OrganizationReservations and Check-in

Hotel and Restaurant ServicesMoney Matters

Customer CareOff-site services

International Business Guests

Managing Events/Conferences

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Course ContentWhich of ten units do you link with the pictures below?

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Course ContentWhich of ten units do you link with the pictures below?

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Assignments40% of your achievement on this course results from these:Assignment I – Individual Project 5%Assignment II – Individual Project 10%Assignment III – Individual Project 15%LC Usage Self Access – Group Project 10%

40%

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Assignments

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Assignments

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AssignmentsAssignment III:Project Type: Individual ProjectDue Date: 2 May 2012Details: You must prepare an oral presentation to present in front of the class showcasing the hotel you chose in Assignment I. You will detail the different facilities and amenities the hotel has to offer to the VIP guest from Assignment II. Your presentation must include a Powerpoint production that is no longer than 5 minutes long, showcasing you chosen hotel specifically.

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Assignments

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Assignments

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Letter FormattingThe following is an example of

formal emails…1. Sender’s (you) Email2. Receiver’s Email3. Subject4. Date-&-Time Stamp5. Greeting6. Body7. Closing8. Signature

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Letter FormattingHere is an example of a formal

letter…1. Heading2. Date3. Addressee (all contact info)4. Greeting5. Introduction6. Body7. Closing8. Signature

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Capitalization Capitalization is one of the most important things about the English language, and is very

important in this class. Here are the basic rules for

capitalization you must remember…1.The first word in every

sentence: My best friend is my dog.

2.The pronoun “I”: He and I never argue.

3.Abbreviations and acronyms from the first letters of words: United States of America = USAUnited Nations = UN

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Capitalization4. Proper Nounsa.Names of people (and their titles): Mr

David Beckham, Steve Jobs b.Names of geographic areas: Bangkok,

the Middle East, Eastern Europec.Names of days, months and special

days/periods: Monday, January, Songkrand.Names of specific groups of people,

languages, and religions: Asian, Muslim e.Names of specific structures, such as

buildings, bridges, dams, monuments, etc.:the Victory Monument, the Eiffel Tower

f. Names of specific organizations: Dusit Thani College

g.Names of school subjects: Business English, Chemistry 101

h.Books, movies, plays, etc.: Bangkok Post, Transformers 3

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Punctuation

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Punctuation

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Punctuation

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Punctuation

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Practice It!

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Practice It!

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Practice It!

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QUIZ!

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Why is English Important?

Why is it important for you to learn English?Ask yourself, “What is the world’s most spoken language?”Look at the world’s top five languages as of 2011…Language Native Speakers Total Speakers RankMandarin 845 million 1.025 billion 1

Spanish 329 million 390 million 2

English 328 million 1.5 billion 3

Hindu-Urdu 240 million 405 million 4

Arabic 221 million 452 million 5

“Future of English". The British Council. http://www.britishcouncil.org/learning-elt-future.pdf. Retrieved 2011-08-24. (page 10)

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Why is English Important?

So then, if both Mandarin and Spanish have more native speakers, how can English have more total speakers?First, look at this map. What do you notice?

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Why is English Important?

Now ask yourself, “How many countries in the world speak

English?”Look at these charts…

82469

http://www.nationsonline.org/oneworld/countries_by_languages.htm

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Why is English Important?

So look at this map again…

69 countries around the world speak English for:

business, entertainment, politics… everything!

WHAT WOULD YOU DO WITHOUT ENGLISH?