GBS Skills Briefing

Gerry DoyleManager

Technology Ireland ICT Skillnet

GBS Career Development Programme New programme with 4 courses designed to upskill the GBS Workforce.

Developed with support of Skillnet Ireland, IDA Ireland and the American Chamber.

Delivered in collaboration between Dublin Institute of Technology and The Hackett Institute.

Development costs have been paid by Skillnet Ireland who and grant-aid for the courses.

Courses will be delivered online but 3 courses will require attendance at DIT during the course.

The 4 courses form a career progression path and all are academically accredited by DIT.

Costs

Course Cost Target Trainees 2018-19

Cost to Companies after applying Skillnet Grant

CPD Diploma in GBS €1,850 100 €1,400

PG Certificate in GBS €4,500 25 €3,280

PG Diploma Advanced GBS €4,500 25 €3,280

MSc in GBS €4,500 25 €3,280

Benefits for

Companies

• Build core knowledge and skills based on best practice

• Attract and retain the best talent

• Improve productivity and service quality

• Develop high value skills and create an internal talent pipeline

• Enhance customer and employee satisfaction.

Benefits for

Employees

• Enhance skills, knowledge and capabilities for current and future roles

• Acquire professional academic and internationally recognised qualifications

• Gain recognition and satisfaction from pursuing a clear and valued career path

• Develop a broader understanding and awareness of customer and business issues

• Enhance their performance through new working methods and digital technology enablers

GBS Skills Briefing

Paul O’ReillyHead of School of Management

College of Business Dublin Institute of Technology

DIT College of Business

Dublin Institute of Technology• 20,000+ students (c.10% of all HE students in

Ireland)• Ranked in the top 4% of universities

internationally by THES and QS• New Campus underway in Grangegorman• Application submitted to become Ireland’s first

Technological University.

DIT College of Business• Vision - Advancing business and management practice, learning and

engagement.• AMBA international accreditation for MBA programme (top 2% of business

schools globally)• Focus on career-focused applied education• The College of Business has established itself as one of the largest executive

education providers in Ireland.

A Selection of our Executive Education Partners

Levels 6 & 7 CPD Certificate/ CPD Diploma in Inside Sales

Levels 6 & 8 CPD Diploma in Retail Management/ Degree in Retail Management

Levels 6-8 CPD Certificates/ Diplomas (HRM, IR, Project Management, Leadership)

Level 7 CPD Diploma in Leadership

Level 9 Postgraduate Certificate in Management & Leadership

Level 9 Postgraduate Certificate in Digital Marketing, PG Diploma in Management & Marketing, MSc Digital Marketing & Analytics, MSc Marketing Executive

Level 9 Postgraduate Diploma/ MSc Global Business Development

Level 9 MSc Applied Software Technology

Level 9 MSc Product Management

Level 9 Postgraduate/ MSc International Selling

Level 9 MSc Leadership, Innovation and Technology

Programmes that Meet Enterprise and Industry Network Needs

Internationally Recognised Accreditation

Value of accreditation?

Programme Structure

• Sequenced programme of human resource development for Global Business Service professionals from entry level for new or early career associates through to senior managers.

• Structured pathway of learning to Masters level

A partnership that combines…

The DIT College of Business executive education experience in delivering transformational development opportunities for learners

withthe international Global Business Services expertise and professional development infrastructure of the

Hackett Group’s Hackett Institute.

Learning and Assessment Strategy

Learning Process• Blended Learning: Online content, face-to-face, cases,

exercises, discussions…• Reflective Learning in context of learners own

company and the learner’s career objectives.• Peer Learning opportunities online and in-person• Online learning community• Engagement administered through programme Virtual

Learning Environment (Blackboard)

Learning and Assessment Strategy

Assessment Strategy• Formative assessment through assignments and applied learning

outputs with personal action plans (NO EXAMS!)• Emphasis on implementing knowledge, skills and competencies in the learner’s

company context.• Learning contextualised at company level.• Enterprise focused outputs that demonstrate and measure learning.• Diversity in assessment to enhance different skill-sets embedded through the

programme.• Learning and assessment strategy combines achieving individual

learner development objectives and real-time implementation of learning – objective is to impact learner behaviour during the life-cycle of the programme. E.g.:

• Personal Leadership Action Plan• Major Consulting Project to address real company issue or opportunity

GBS Skills Briefing

Ben HartfieldDirector Global Operations

The Hackett Group

World-class performance, powered by world-class talent

Grounded in Certified Best Practices

Current and projected business risk

Changes are happening; but where are the competencies?

GBS Talent management is the second most important initiative

What makes GBS talent management different?

The changing workforce –are you ready?

Built on The Hackett Group’sCertified Best Practice insight

The content

CPD Diploma in GBS

PG Certificate in GBS

PG Diploma Adv. GBS

CPD Diploma in GBS

PG Certificate in GBS

PG Diploma in Advanced GBS

E-learning platform

Start Dates and Website

What are the Start Dates?

Course No 1 CPD Diploma in GBS

• Half day induction sessions in DIT in 2018-19

• 1st Cohort: start 12 Sept 2018 - end 14 Dec 2018 • 2nd Cohort: start 10 Dec 2018 - end 16 May 2019• 3rd Cohort: start 20 May 2019 - end 19 Sept 2019• 4th Cohort: start 16 Sept 2019 - end 13 Sept 2019

Course No 2 Postgraduate Certificate in GBS

• Full day induction session in DIT 2018-19:

Start 14 Sept 2018 – completion 12 April 2019

Short URL:goo.gl/Vgsza3

https://sites.google.com/ictskillnet.ie/gbs-skills-career-pathway