gary chalker presentation
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Integrating eLearning in Organisational L & D
• Building a successful eLearning strategy• Ensuring organisational readiness• Dealing effectively with resistance
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Zero to 31 in 12 months
• No LMS / LCMS• No eLearning content• Ineffective strategy• No experienced staff
= Significant change for IP Australia
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Staff Profile
• 1000 Staff• 30 Melbourne Examination Centre• 67 Home-based workers• Highly educated• Preference for face to face & high value
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Environment & Culture
• Stringent performance metrics– Quality– Quantity
• I'm too busy, I’m too important
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So how did we succeed?
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Business Sponsorship
Senior Executive Sponsorship Critical
• Traditionally all about ROI & Compliance
• Benefits realisation – If we agree to this, what will be the benefits?
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Business Benefits
Tangible and Intangible benefits– Help improve staff retention & attraction– Help improve performance– Help improve productivity– Help grow individual & collective capabilities– Increase learning opportunities for less $– Reduced administration
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Business Decisions
How are you going to deliver eLearning?• LMS or LCMS
Is content going to be:• Off the shelf and or bespoke?
How is content going to be sourced?• In-house? Outsourced? Mixed?
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Business Decisions
What about?• Maintenance• Admin/Help Desk
What governance do we need?• Process• Procedure• Approvals/sign off
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Communication
How do you overcome resistance?• Sell the positive – What’s in it for ME!
– Less time– Less cost– Greater variety– Easier access– Greater accountability– Less administration– Just-in-time learning
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Communication Create a Buzz
Get people involved– Hold auditions for in-house talent– Launch in style! have a red carpet event– Have an awards ceremony– Acknowledge people’s contributions– Reward people for their efforts
All helps with buy in and support
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Learner Centric
• Learning/Instructional Design– Definitely use an expert to maximise
learner engagement & effectiveness
• Caution! Everyone's an expert– Its easy to think we are
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Learner Centric
Make it STIMULATING!• Visually interesting• Funny• Interactive• Non-linear• Chunk it down• Avoid sanitised productions
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Key Messages for Success
• Senior Executive Sponsorship• Stakeholder buy in (Buzz)• Communicate, Sell, Communicate, Sell• Learner Centric
– Eliminate the barriers– Always involve an instructional expert– Make it fun and enjoyable– Chunk it down
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Thank youGary ChalkerAssistant Director, The Learning CentreCorporate Services02 6283 [email protected]