GARRICK BROWN101 E 88th Ave Apt G114 Thornton, CO 80229

Phone: 501-412-8507 garrickatbrown@gmail.com

IT SOLUTIONSCUSTOMER SERVICE | TECHNICAL SERVICES | TROUBLESHOOTING

Motivated passionate professional seeking opportunity to build a long-term career in information technology. I possess excellent technical awareness, service awareness, and problem solving skills. Highly organized with the ability to multitask and adapt to changes quickly within a fast paced environment.

Help Desk Hardware and Software Installation Installation and Maintenance - Linux OS, Microsoft Windows OS Technical Support

Software and Hardware Troubleshooting Technical Aptitude Organization and Time Management Microsoft Office HTML

Entry-level PHP, Python, Javascript, C++, and Visual Basic Network setup troubleshooting Computer operations Device and application

monitoring Active Directory Microsoft

EXPERIENCEIBM - Boulder, ColoradoCustomer Service Technician, November 2014 – CurrentProvide superior customer service through phone and email support. Increased call center efficiency by 20%. Managed service requests, handled international communications through multiple support centers. Trouble shot company wide technical issues for our clients. Wrote new procedures and technical knowledge documents and trained new employees. Highest first call resolution in our department. Proactively identifies and reports system and hardware issues. Proficient in IBM software such as Mainframe, Maximo, SCCD, and Service Now.

Independent IT Consultant, Fayetteville Arkansas2010 - 2014Provided customers with installation and troubleshooting of Microsoft Windows and Linux OS. Maintained the network for a small business, including troubleshooting and support. Designed and built customer websites and provided user support.Walmart Neighborhood Market, Fayetteville ArkansasOvernight Stocker/Inventory Management, 2012-2014Worked with and provided supervision for a team of five employees. Was responsible for overstock organization and categorizing. Maintained accurate inventory controls and maintenance. Kept stock up-to-date via physical inventory

counting and cycle counting systems. Additional duties included customer service and store inventory refresh.

USDA – Biochemical Lab, Fayetteville ArkansasLaboratory Technician, 2010-2012Inventory management duties. Set up laboratory computers and other equipment. Assisted in setting up and conducting biochemical experiments. Maintained quality control standards and compiled records for analytical studies. Dealt with software and hardware troubleshooting.

EDUCATION University of Arkansas – Fayetteville, 2011

Coursework completed - Industrial Engineering with emphasis in IT Arkansas State University – Beebe , 2009 AS – Liberal Arts – Emphasis in Business

Coursework completed - Programming Foundations / Microcomputer Applications / Computer Operations