gapp visit to wolters kluwer headquarters
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数字世界 全球创新客户洞见与数字平台
Digital World, Global Innovation
August 20, 2012
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Wolters Kluwer
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Our PurposeWolters Kluwer enables legal, tax, finance, and healthcare professionals to be more effective and efficient
Employees19,000 Employees with operations in over 35 countries
RevenuesTotal Revenues in 2011: €3,354 million
GAPP Delegation Visit
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What We Do
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We provide information, software, and services that deliver vital insights, intelligent tools, and the guidance of subject-matter experts.
We create value by combining information, deep expertise, and technology to provide customers with solutions that improve their quality and effectiveness.
GAPP Delegation Visit
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Transaction / usage data
Time
Valu
e t
o C
usto
mers
High disruptive potential
Internal & external value
Data Analytics
Wolters Kluwer Info
Assets
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Expert content
Portfolio Transformation ContinuesDigital migration creates opportunity
Legacy business Transitioning to
online
Print Publishing
Customer workflow
Tremendous upside potential
Online, Software & Services
GAPP Delegation Visit
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Game-Changing Trends for Our Customers Driving Our Innovation
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Data Analytics – harnessing the power of vast amounts of data to provide valuable insights
Cloud Computing – increase in adoption of cloud computing services as an alternative to traditional, on-premise solutions
Mobility – accelerating adoption of mobile devices in daily work life
Trends – Innovation - Growth
GAPP Delegation Visit
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Wolters Kluwer in China
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Legal & Regulatory
• Strong Partnerships
• Leveraging Experience & Resources
• Support increasing Chinese professionals needs
• Promoting high quality Chinese content abroad
Health Financial & Compliance Services
GAPP Delegation Visit
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The World of Our Customers
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• Innovation delivering solutions to pain points of our customers
• ‘Voice of the Customer’ initiatives
• Measuring Success through Net Promoter Scores
Financial & Compliance Services
GAPP Delegation Visit
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客户洞见与全球创新
Customer Insight & Digital Platforms
GAPP Delegation Visit
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Scaling investments: separation of product and platform development
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The Global Platform Organization is Wolters Kluwer’s centralized technology group
Wolters Kluwer Business Units use these platforms and tools for products
GPO assets used worldwide in 16 countries and 3 continents
GAPP Delegation Visit
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Obtaining and maintaining detailed knowledge of customer workflow and activities
Both Platform and Product teams are involved
Standard methods deployed across Wolters Kluwer
Customer Insight
GAPP Delegation Visit
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“Voice of Customer” Drives Product & Platform Development
GAPP Delegation Visit
Voice of Customer
Business Unit
TechnologyOrganization
PRODUCTS
ARCHITECTURE
PLATFORMSTOOLS
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Targeted Innovation: The Context of Customers’ Workflows
Training
Decision tree
Knowledge Managemen
tCalculation
Tools
Laws and Regulations
Cases and Rulings Forms
Questions & Answers
Practice Books
ManualsNews
Checklists Model Documents
Interactive Examples
Drafting Tools
Commentaries &
Explanations
Research ProductseBooks & eJournals
Hybrid Content-Software Tools
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Customer Workflows
Content & Metadata
Content in Context at Point of UseIntelliConnect
GAPP Delegation Visit
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谢谢
Thank You